Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Great Day Improvements, LLC has 47 locations, listed below.

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  Great Day Improvements, LLC

  2500 E Enterprise Pkwy Twinsburg, OH 44087-2338

• 

  Great Day Improvements

  268 Dunksferry Rd Bensalem, PA 19020-6540

• 

  Patio Enclosures

  198 Green Pond Rd Unit C Rockaway, NJ 07866-1219

• 

  Great Day Improvements, LLC

  530 Hayden Station Rd Ste E Windsor, CT 06095-1337

• 

  Great Day Improvement

  1419 W 12th Pl Ste 104 Tempe, AZ 85281-5232

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had a sunroom added to our home and are having problems with moisture coming into the enclosure and have not been able to get a response or service appointment from this company after numerous attempts to contact them by phone and email! Not very good customer service! Do not recommend this company!

  Business Response

  Date: 11/26/2025

  We’ve spoken with the homeowner and have a service appointment scheduled for 12/2 to address the moisture concerns in the sunroom. Our team is committed to resolving this promptly and ensuring your enclosure performs as expected. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:11/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contracted for a 28 thousand dollar sunroom. Agreed to make 4 payments starting with the acceptance of the bid, purchase of the materials, start of build and final payment at build completion. Two wall panels were the incorrect size and needed to be reordered. My concern is that the company debited my credit card for the last payment without consulting me even though the project was not finished and no end date to address the issue has been given.

  Business Response

  Date: 11/21/2025

  We appreciate the chance to address this matter. The project reached substantial completion on October 31, and the remaining two wall sashes were reordered on November 10. Those replacements are scheduled to arrive in our Phoenix warehouse on December 4 so they can be installed promptly. Per the contract terms, the final payment is collected at substantial completion, which is why the final installment was processed at that stage. Our team will reach out as soon as the replacement sashes are received to arrange installation and bring the project to full completion. We remain committed to resolving the outstanding items in a timely and proper manner. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/22/2025

   I am rejecting this response because:  Funds were debited from my account without notice and with no attempt to communicate with me, the customer, as to my satisfaction as to the completion of the project to include the issue of the incorrect panels.  Previous payments were not debited until notice was made to me. 

  I have no documentation saying that the final funds will be due when the project is, "substantially" completed.  'Substantially' also seems arbitrary.  Who decides what 'substantially completed' means?  This is more troubling, again, since there was no communication with me, the client, about the completion and missing panels of this project. 

  What would be acceptable, is the refund my final payment until the project is completed and approved by myself. 
  
  
  

  
  

  Business Response

  Date: 12/01/2025

  Your enclosure reached substantial completion on 10/31. The
  contract authorizes final billing at that point, which is defined as the
  project being fully functional and usable, with only minor, non-operational
  items outstanding—such as replacements or adjustments like the two sashes
  currently on order. That determination is made by the company based on the scope
  being materially finished and the space suitable for its intended use. We
  regret that we did not communicate more clearly at the time the final payment
  was processed, particularly with the replacement items still pending. At this
  stage, the remaining work is limited to installation of the reordered sashes.
  Our priority is to complete this promptly upon their arrival, which should be this week, and schedule your
  service visit without delay. Thank you

• Initial Complaint

  Date:10/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed contract with Patio Enclosures (** ******* Salesman) on 4/11/2025. He made promises that once they started we would have it done within a couple of weeks. In good faith we paid them the first $40,000 before they did anything besides measure on site. Subcontractor came out and Dug the holes for the deck. Two weeks later I called their Toledo office to see what was happening with the inspection, and Nicole said. Next day I went to the courthouse to check on it and they said it was approved over a week ago. Several other items like that happened. A phone call came in today and they want the rest of the money. I told the lady that I am happy to pay it when they finish their work. I already paid them $60,000 (remaining is $6,000+.

  Business Response

  Date: 11/07/2025

  Our records show the electrical work was completed on 8/29, and as of 10/3, the room was confirmed complete. Our Operations Supervisor attempted follow-up on 10/31 but was unable to reach you. At this time, our documentation does not indicate any outstanding work remaining. Please return his call to discuss your concerns. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/29/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of this year, we had Patio Enclosures, Inc. enclose our porch with windows costing us more than $18,000. Several weeks prior to that we welcomed their sales representative, Mr. **** ********, into our home for a sales presentation. As part of the presentation, he told my wife and I that if we referred anyone to Patio Enclosures, we would receive a $200 referral incentive and if that same customer purchased windows we would receive an additional $200 incentive. This incentive is also part of their sales documents (see attached). Shortly after our presentation we referred our friends who live in North Carolina to Patio Enclosures. They subsequently had a sales presentation at their home and also purchased windows from Patio Enclosures. Our neighbors assured me that when they had their initial sales presentation, they gave the sales representative my name and contact information. I also asked our salesman, Mr. ******** to make sure that our name was on our neighbor’s order so that we would receive the $400 referral incentive, which he said he did and confirmed with me by phone. Our neighbors had their windows installed in August. Since that time, I have twice inquired with Mr. ******** about the status of our payment. He has told us on both occasions that he sent in the “referral request” to the main office. As of the date of this letter, we have not received any payment. Here is some additional information:
  Our Sales Person: Mr. **** ********, Mobile ************, Main ************ & ************** Our Friends in North Carolina: *** and ***** *****, ***** **** *** ********** **** ***** ************** I am asking you to assist me in resolving this matter as soon as possible. It isn’t right that this company uses this incentive in their sales presentation to their prospective customers but does not follow through and make payment of the incentive as promised.

  Business Response

  Date: 11/07/2025

  The referral form we received only included a name, and the Design Consultant listed is no longer with the company. We were unable to locate you in the Charlotte, NC branch. After further investigation our records show you are a customer from the Albany, NY branch. We have mailed a check out and please be on the look out for it. We sincerely apologize for the delay. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from Great Day Improvements LLC (Patio Enclosures, Austin TX) pressured a homeowner into prepaying for a patio enclosure after assuring that HOA approval would “not be a problem.” The homeowner repeatedly requested to wait for written HOA approval before paying but was told payment was required to “start the project.”
  
  The HOA denied the project multiple times, making construction impossible. Under Section 11.1 of the signed contract (“Permit/Variance Process”), if a building permit or variance cannot be obtained, the agreement becomes null and void and the contractor must refund all deposit monies, less only documented costs to obtain approval. Despite this, the company refused to issue a full refund and claimed entitlement to keep 50 percent of the payment for “materials, logistics, and administrative costs.” When asked for documentation, the company admitted no itemized records exist and said the amount was withheld “in good faith.”
  
  Management later demanded the homeowner sign a broad legal release before issuing even a partial refund and offered to deliver unused materials that have no value or purpose. Corporate headquarters in Macedonia, OH reaffirmed this same position in writing to the Texas Attorney General after receiving the homeowner’s complaint.
  
  This conduct shows misrepresentation of the contract terms, unfair pressure to prepay, and refusal to provide documentation or honor refund obligations. The homeowner seeks a fair resolution—refund of the balance paid less any legitimate, verifiable administrative cost—and urges BBB to record this as evidence of deceptive and unethical business practices.

  Business Response

  Date: 10/30/2025

  We have previously addressed this complaint with the Texas Attorney General. Please be advised that Patio Enclosures/Great Day Improvements has
  previously provided a detailed explanation of this matter in a formal letter to
  the customer. For your reference, we have attached a copy of that letter to
  this correspondence. Additionally, we have included a copy of the
  settlement agreement that was presented to the customer as part of our efforts
  to resolve this issue amicably.
  Our position remains consistent with the
  explanation outlined in the attached letter. Patio Enclosures/Great Day Improvements believes that
  everything was disclosed appropriately and in accordance with the terms of our
  agreement with the customer. We appreciate the opportunity to address this
  matter and remain committed to transparent and fair business practices. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted them around July 11, 2025 told me it would be around 2 weeks before they could fix it next time I called lady told me she sent information to her supervisor and i waited now i have a man called ******* and he said he is working on getting someone to fix it. That is 3 months later and I am still waiting I keep getting the run around

  Business Response

  Date: 10/31/2025

  We regret the extended delay in addressing your service request. Unfortunately, we’ve been experiencing significant scheduling constraints due to a temporary staff shortage, which has affected response times across several projects.
  We understand how frustrating it is to wait this long for a resolution, especially after multiple follow-ups. Your project remains on our priority list, and our team—including *******—continues to work toward securing the appropriate personnel to complete your service as soon as possible. We truly appreciate your patience as we work through these operational challenges, and we remain committed to ensuring the issue is resolved to your satisfaction. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/11/2025

  [BBB TRANSCRIPTION VIA MAIL 11/11/2025]

  This letter is in reposnse to your letter I recieved on Novemeber 6, 2025 I am not 100 percent satisfied with the reply form Great Day Improvements LLC.   One this is why the lady I talked to the first time say they had a guy that fixed 6 things about a week before and it would be about two weeks before he could come fix to fix my roof.   Then the next time I called her, she said she sent my request to her supervisor.   Another thing all through the summer patio enclosure had an ad on tv in a span of 2 to 2 1/2 hour time frame around 3 to 4 times. So I think that they probably had people working on installing patios in the ******** area that they could have had one of their workers come to repair my ****. That is why I am not satisfied with their response. 

       I Thank you for your help.

• Initial Complaint

  Date:10/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/21/25, I went under contract with Patio Enclosures to install a custom made 6X16X12 with an 8' high wall ALLVIEW ELITE Sunroom with insulated glass. Order and deposit of $28,663.27 was placed on 2/21/25. Another payment of $28.663.27 was made on 7/28/25 when the custom build of enclosure was to begin (not at my property, at their plant).The signed contract notes: "Work to start approximately 20 to 22 weeks from the date of this contract and to be completed approximately 2 to 4 weeks after commencement if not delayed by building permit, delivery of materials, weather, strikes, fires, or other conditions beyond Seller's control. "No work has begun, I have asked repeatedly for a refund. I have to follow up with them to obtain any sort of status. Failures along the way: did not know what requirements were needed to build in my community even though they stated they had several current builds, several rejects of their CADS and repeatedly ignorning what was being asked to have done, went to wrong town for permit, several weeks later after submitting to correct town - sent back for my signature, several weeks later, sent back to have my signature notarized, don't have an electrician, the electrician is not licensed to do business in **************, waiting for electrician to obtain his business license. There are many other things including having to pay my HOA three times ($525) to keep the approval open because they are only good for 90 days. I am looking to have the job completed before the end of this month or I would like a full refund.

  Business Response

  Date: 10/30/2025

  We sincerely apologize for your experience not being what we would hope for. Work has not commenced due to delays with the building permit. Initially, there were challenges regarding compliance with electrical licensing in **************. This issue has since been resolved, and the permit process is moving forward. The contract explicitly notes that project timelines are contingent upon permitting, delivery of materials, weather, and other conditions beyond the Sellers control. We remain committed to completing the project promptly upon receipt of permit approval and continue to communicate updates to the customer. Our goal is to begin installation immediately once the permit is finalized. We appreciate the your patience and remain available to ensure the project is completed in accordance with the contract. Thank you.

  - The Great Day Improvements Team

  Customer Answer

  Date: 11/05/2025

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are now actively working to remidate the issue and I am hopefully they will resolve all by mid-month.

   

  Thank you,

  ****** **********

• Initial Complaint

  Date:10/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the sales pitch, we were told we would have a dedicated crew that would not be pulled away from another job or our job (this is important to point out). Installation began on 5/26. The crew arrived, assessed the project, and got to work— it quickly became apparent they were rushing. One member mentioned they had another job scheduled the next day and needed to wrap ours up quickly. While they didn’t finish day one, they returned the next day around 11 a.m. We understand the weather caused delays, and we would have gladly rescheduled if that had been offered. Unfortunately, the quality of the work reflected the rushed pace. On the 2nd day, only one/two crew members continued working while others relaxed on our patio furniture. The final result shows poor craftsmanship: several areas were not properly sealed, leading to water pooling inside the enclosure after every storm. The siding is wavy and uneven, and the caulking was done so poorly that it’s already pulling away from the house. Damage to our original structure, patio furniture and landscaping was also done. We also cleaned up a bags worth of nails/screws in/outside the enclosure. With children and pets, this was a hazard that should have been cleaned by the crew. A technician came on 5/18 acknowledged these issues (even said this is definitely not the best work they have ever done) and did his best to repair the leaking window and broken lock (which is still not fixed). He pointed out that the inside was not sealed around the room on the inside and added it to his list of repairs to do. A prior visit was needed to address a hole in the screen door and holes left near the house at the bottom which were noticed right after installation.
  We have had two visits by a field supervisor (6/4, 6/18) and Installation Management (6/25), one installation call for a date that did not work. I left a VM on 10/14 and have not received a call back. It is now, October 19th, and the installation has not been completed.

  Business Response

  Date: 10/29/2025

  Thank you for outlining your experience in such detail. We understand the frustration this situation has caused and recognize your concerns regarding the workmanship and follow-up. Our Installation Supervisor will be reaching out directly to review the items noted and ensure the remaining issues are addressed to your satisfaction. We appreciate your continued patience as we work toward resolution.

   

  - The Great Day Improvements Team

• Initial Complaint

  Date:10/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They were supposed to install a new window and convert a picture window to a sliding glass door. The installers came on June 30 to install both. The measuring guy that came in April had measured the size of the window incorrectly. The installer assured me he could make it work. He did install the window but it was dented and dirty. Installer was told by his manager to not clean the window at all. They did not install the sliding door that day as they told me they could not do the eletrical work even though sales agent assured me they could. So I had to find an electrician, schedule, pay for that and then have Stanek come back to install the sliding door. This also pushed back the date for my concrete patio being installed. The install manager came out to inspect the window as it was installed with dented parts. Stanek has no called, no showed twice on me, showed up a whole week early with no call/no notice to install the door. The door was installed with a faulty lock and the trim was not completed as it was also measured incorrectly. A different installer came out today to finish the trim around the new door and to fix the window. They only sent him with one screen that was bent and the wrong size and didn't send the bottom piece of trim. So the job is still not completed 3 1/2 months later. No manager will call me back and my sales guy has also not called when he said he would. He has also not responded to my texts today about this job still not being done. The screens have to be ordered so no one is able to tell me when this will all be completed. The lack of communication and sense of completion is non-existent.

  Business Response

  Date: 10/24/2025

  Thank you for bringing this to our attention. We apologize for the inconvenience and the delays you’ve experienced throughout your project. Our records show that our team visited your property on October 15 to assess the remaining items needing attention. Ron, our Installation Supervisor, will be contacting you today to review the details and coordinate with the installer on a confirmed return date to complete the remaining work. We appreciate your patience as we work to resolve this matter and ensure your project is finished properly. Thank you.

   

  - The Great Day Improvements Team

  Customer Answer

  Date: 10/24/2025

   I am rejecting this response because: no one called me today like you said they would. This makes the fourth time you calling have no called or no showed. Yes, an installer came on 10/15 but he was missing a piece of trim and was only given 1 screen instead of 2. The one screen was so poorly made the installer refused to install it. So once again this project is not completed and I have not been given a date of when it will be. Next week will be the start of month 5 of this project not being done. No one reaches out and poor quality continues to be the standard of the products you send. It’s shameful how this company is run and how you deal with customers. 
  
  
  
  

  Business Response

  Date: 11/04/2025

  We sincerely apologize for the repeated delays and lack of communication. Extra materials have been ordered and are scheduled for delivery on 11/11. Once they arrive, we will coordinate a service appointment and reach out promptly with a tentative date to complete your project. We understand your frustration and are committed to resolving this matter properly. Thank you.

  - The Great Day Improvements Team

   

  Customer Answer

  Date: 11/06/2025

   I am rejecting this response because: I don’t trust that this project is going to be finished anytime soon. It was supposed to be a 1 day project with your company doing the electrical work. Nothing has happened like it was supposed to, I’ve asked multiple times to speak with a manager, I’ve emailed the company asking for a response in 10 days for the breach of contract, and nothing. All I get is empty words, poor quality of products, and ignored. I hope the project is completed this month. I am still asking for 50% of my money spent to be returned to me. 

   

  
  

  Business Response

  Date: 11/14/2025

  The outstanding service visit is scheduled for next week. Delays in obtaining replacement parts are due to manufacturing timelines outside of our control, which have been communicated multiple times. Our installation supervisor, Ron, has maintained direct communication regarding the project status. Additionally, a $500 goodwill adjustment has been provided. We are actively working to resolve all remaining items and ensure the project is completed to the customer’s satisfaction. Thank you.

• Initial Complaint

  Date:10/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/2025 we signed a contract to have our screened in porch turned into a 4 season room. On Feb 28th we decided to purchase the Amana Unit for heat and cooling that was given to us as a option. This was not apart of the financing, this was to be paid out of pocket The Amana Unit cost $4546.50. We paid that amount out of pocket and it would be ordered as the project progressed. As time went on it seem to take slower and slower to get things done. We would not have anyone there weeks at a time. After several phone calls and texts messages that went unheard, we were finally told that some of the parts were back ordered. There were a couple incidents were the wrong parts were ordered and we need to wait for that. As the room started to get closed in we decided that we no long thought we needed the Amana unit. That was 3 months ago. They took the Amana unit and I told them I wanted a refund and when the job was done they could request the last amount from our funding. They have tried to tie that credit to out last payment, which I told them no, that was not apart of the funding. They finally sent me an email that they would refund that separate and when the job was done they would request that last amount. That was on August 21. They will not return our calls or messages. We still do not have 4 screen handles, need caulking finished and we have since then found a leak in the sliding door. In the mist of this, they changed our location from ******* to the ********* location. We have had the project Manager involved and also the district Manager involved. I don't understand how they are still in business. We would like our refund and the room finished before winter. I have too many documents to upload but they know they have not finished the job and that we need the refund. I can forward emails with documents when or if needed.

  Business Response

  Date: 10/24/2025

  Thank you for providing all the details. We apologize for the frustration and delays youve experienced. Our team is actively working to resolve these issues. ***** has been coordinating with Anu about your refund for the Amana Unit. We have two of the handles and are arranging for our service technician to install, with confirmation coming today. We will also be reaching out directly to review the remaining items, including the caulking and the leak in the sliding door, and to outline the next steps to fully complete your project. We appreciate your patience as we work to finish everything properly before winter.

   

  - The Great Day Improvements Team