Business Profile

Patio Enclosures

Great Day Improvements, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Great Day Improvements, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

240 total complaints in the last 3 years.
102 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
entered contract to enclose screen porch on ********. Project is still not complete and multiple problems. Enclosure began in November2023, it was to take 2 weeks. On 112723, I contacted ****** at Patio Enclosures to report that **** has ruined my new Epoxy floor. On 1-3-24, ****** came out to see what the problems are.He reported to me and his office that there were multiple problems that need fixed. Multiple calls and finally ****** called back on 1-15-24 to state that they will fix all the problems and put me on the schedule and they would fix all issues. Patio Enclosures delayed paying for fixing the floor until March 2024. I keep calling and getting the run around and my porch is still not finished. Not being complete has interfered with multiple family events. I have tried all that I can do and I am very frustrated, it has caused me alot of stress and loss of multiple plants and time to move plants all the time.
Business Response
Date: 04/16/2024
We
sincerely apologize for any inconvenience caused by the delays in completing
your project. We understand that timely completion is crucial, and we regret
that we fell short of your expectations on this occasion. We are committed to
delivering projects promptly and efficiently. Despite the setbacks, we want to
assure you that we stand behind the quality of our finished product. Our
records indicate we have a small punch list and a screen to install. Our Regional
Operations Manager tried to reach you multiple times last week without success
to set up a service call so we can complete your room. We plan to have all
items completed by next week but need to know your availability. Thank you for
reaching out.

- The Great Day Improvements Team
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We entered into a contract for a sunroom in March 2023; we were told the expected completion time once construction started would be 1-3 weeks. The sunroom construction began in September 2023. Communication with the company was terrible throughout the process (no notification when workers such as the electricians would be showing up - even though we would need to be home, large gaps in progress on the work, etc.). The contractor quit working for the company halfway through our project, though he agreed to finish our job. Little was done by the company to keep the project moving forward or have any idea what the status was without me initiating contact (for example, the final inspection by the city was never scheduled until I asked if it needed to be). There were construction parts/pieces in our yard for months. There was never any final inspection by the company to ensure the job was 'complete' (the last time the contractor was out was in December/January). We reached out to the company in February because a corner of the exterior roof/gutter has a small leak; I had to reach out multiple times to get a response from the field supervisor. They still have never scheduled someone to come out and look at this. In the meantime, the interior of the roof began leaking in two spots last week. I have reached out three times to ask for this to be scheduled for someone to come and repair this (in fact, whatever deficiency in the roof is causing this may have been detected had someone from the company come out to inspect the 'final' project). Each time the field supervisor responds that he is waiting to hear back from a subcontractor, and he will ask them again. This was supposed to be a 1-3 week project and we are now 7+ months. We would like the corner gutter leak assessed, the leaking roof repaired, and some sort of inspection by the company to ensure the contractor finished everything he was supposed to.
Business Response
Date: 04/15/2024
We want to express our
sincere apologies for the less than satisfactory experience you had with our
services. Your feedback is invaluable to us, and we genuinely appreciate you
taking the time to bring this matter to our attention. We are committed to providing
a positive experience for all our customers, and it is discouraging to hear
that we did not meet your expectations on this occasion. Our goal is to rectify
the situation and ensure that you receive the level of service you deserve.
Additionally, we would like to take this opportunity to make things right for
you. We have you set up for a service call this week.
We will fix any problems as quickly as possible as we may need to order some
materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we
appreciate your understanding.
- The Great Day Improvements Team
Customer Answer
Date: 04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:04/11/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchase a patio enclosure last summer and every time we have rain it gets flooded through the walls built by this company. We had documented with pictures and they have been in our home tree times to fix this issue. They come after many telephone calls and their service is not acceptable. We expended 48,000.00 dollars
Business Response
Date: 04/15/2024
We want to express our
sincere apologies for the less than satisfactory experience you had with our
services. Your feedback is invaluable to us, and we genuinely appreciate you
taking the time to bring this matter to our attention. We are committed to providing
a positive experience for all our customers, and it is discouraging to hear
that we did not meet your expectations on this occasion. Our goal is to rectify
the situation and ensure that you receive the level of service you deserve.
Additionally, we would like to take this opportunity to make things right for
you. We have you set up for a service call this week.
We will fix any problems as quickly as possible as we may need to order some
materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we
appreciate your understanding.
- The Great Day Improvements Team
Customer Answer
Date: 04/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Initial Complaint
Date:04/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They tore out part of our roof to add sunroom and now it leaks and is destroying our insulation and causing water damage to our house. And every time we ask for them to fix it they just play like it was taken care of.
Business Response
Date: 04/12/2024
We want to express our regret that your experience did not
meet the high standards we set for ourselves. Your satisfaction is of the
utmost importance to us, and we are committed to making things right. According
to our records a crew was sent out to your home on 4/11/24 to flash and reseal
the entire room. They were also to perform a water test prior to leaving. Thank you for bringing this to our attention, and we
appreciate your understanding.
- The Great Day Improvements Team
Initial Complaint
Date:04/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I signed a contract for a patio enclosure with Patio Enclosure on 10/5/23. We gave them almost $7,000 and we have not heard from them much since then. We are not on the schedule, there is no timelines for us to be on the schedule and they simply say that they will keep our nearly $7,000 if we cancel our contract. We have reached out to the AZ attorney general, whom it seems believes we should hire an attorney and I just wonder how quick will our money transfer from Patio Enclosures to the lawyer. It's sad. We are senior citizens and I am a veteran but it seems there's really no consumer protections in AZ. And it seems there is no one looking our for the little guy.
Business Response
Date: 04/09/2024
Mr.
& Mrs. ******

We sincerely
apologize for any inconvenience caused by the delays. It's
indeed distressing to be in a situation where you've paid a significant amount
of money and are not receiving the service you expected. We
understand and share your frustration, and we want to express our regret that
your experience did not meet the high standards we set for ourselves. Your
satisfaction is of the utmost importance to us. We are committed to making
things right. Our records indicate that you have spoken to our Regional
Operations Manager, and you no longer want to cancel your project and are
excited to move forward. We value your feedback and will use it as an
opportunity to improve our processes to prevent similar occurrences in the
future. Thank you.

-The Great Day Improvements Team
Initial Complaint
Date:03/25/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a sunroom installed in 2022 and have a warranty that ends in August 2024. I am having issues with water coming in when it rains and have not been able to reach anyone to have this repaired.
Business Response
Date: 04/12/2024
We want to express our regret that your experience did not
meet the high standards we set for ourselves. Your satisfaction is of the
utmost importance to us, and we are committed to making things right. The Field
Supervisor will determine what needs to be re-ordered on his visit. After we have
the needed materials and ****** is back, we will contact you to set a date to
do the repairs. We appreciate your understanding as we work towards resolving
any outstanding issues. Thank you.

- The Great Day Improvements Team
Customer Answer
Date: 04/13/2024
Thank you very much for your help with my situation. I am willing to wait until ****** returns the first part of May. I have been told I will be at the top of his list. I am willing to close the case, as long as I know I can reach out to you again, should Great Day Improvements not follow through with their promise.
I am a little bit confused, however, as to why the sign put in my yard read Patio Enclosures, but now I deal with Great Day Improvements. Did the company change their name, or does Great Day Improvements subcontract out some of their jobs to other companies?
Business Response
Date: 04/15/2024
********,
Great Day Improvements is the parent company of Patio Enclosures brand name sunrooms. See the attached logo.

Thank you,
- The Great Day Improvements Team
Initial Complaint
Date:03/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We sign our contract on 3/22//2023 for a patio enclosure we keep contacting someone about it, but they keep needing something different everytime to get started it's been a year now with this company... Great Day Improvement Comp. Contractor is Patio Enclosure. Their rep came out last week and said they should be starting soon, again this was supposed to got started ever since 8/23.
Business Response
Date: 03/27/2024
We sincerely apologize for any inconvenience caused by the
delays in your project. We understand and share your frustration. We are
committed to delivering projects promptly and efficiently. The delays have been caused by circumstances beyond out control.
We tried for several months to get approval from your HOA, which we never received,
and additional documentation that the Horry County Permit Department required (we
needed a 3rd party engineer letter to apply for the permit, a copy
of the survey, which we had to hire a company to get and it took them 4 weeks
to come out, and additional forms that you had to sign) All needed
documentation was submitted to the permit department and we were able to obtain
the permit Friday. A rep from your local branch will be reaching out to you to
discuss the next steps of your project. Thank
you for reaching out, and we appreciate your understanding.

- The Great Day Improvements Team
Initial Complaint
Date:03/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had windows installed in 2008. They come with a lifetime warranty however the company is stonewalling replacing the windows they installed in our front room. I initiated conversations with them in August 2023. A couple people came out, agreed there was a problem with the seals on the windows, two took measurements, and now we are in "radio silence". The last communication was on January 31 that they were checking with manufacturing. Now, no response from emails, text messages, or phone messages (no one actually answers the phone when calling the main number). I would steer clear of this company and go with that "other" worldly company that actually honors their lifetime guarantees.
Business Response
Date: 03/25/2024
We sincerely apologize for any delays or miscommunication. We will be ordering new glass for your windows. Someone from your local branch will be reaching out to you once we have the glass to set up a time for replacement. Thank you for reaching out, we use every review to improve our customer experience.
- The Great Day Improvements Team
Customer Answer
Date: 04/15/2024
It's been almost 3 weeks since Great Day Improvement responded to my complaint via the Better Business Bureau. I have yet to be contacted by them on the actual status of my replacement windows.
Business Response
Date: 04/19/2024
We apologize for any delays. Your local branch has reached out and we have you scheduled next week to come to assess your window. Thank you.

- The Great Day Improvements Team

Customer Answer
Date: 05/10/2024
I suggest the BBB keep this issue open until Patio Enclosures actually resolves the issue. We had a visit from a representative who assured us someone would be in touch to remeasure our windows and work with us on replacements. This in April. A follow up call was received on April 24 and we have heard nothing since.
I truly wish they would just give us a truthful answer so we can move on
Business Response
Date: 05/17/2024
Our records indicate we were onsite 5/13/24 to measure the windows. We have submitted the order for your new windows and will contact you as soon as they have arrived to our warehouse. This may take several weeks. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 05/20/2024
I am rejecting this response because: I have been trying to get a resolution to our window situation since August 2023. We've reached this step in the process (where someone comes to measure the windows) once before and all communication ceased after that point. I prefer to keep this open until the company actually comes back to me with the solution and completes implementation. It is regretful that I cannot get a contact from the company who stays in touch with status updates and that I had to resort to contacting the BBB to get any response
Initial Complaint
Date:02/25/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
2023 in the last quarter of the year, we signed the contract. They were going to use our house for advertising and took the drawings and said that soon someone would be out to measure. Then silence. I called and asked about the measuring, as we had taken everything off our porch. I could hear them, it sounded like i disturbed them all from hanging at the office. "yeah, I'll come out tomorrow". Then silence. the next communication was from the lending bank, they had dispersed the down payment. At the time, we had no idea where the project was. No communication what so ever. I called, had they done the permits, had they started construction, had they done anything at all besides take our money? He didn't know, he'd get back to me. Yep, you guessed it. Silence. So i called again, "we're thinking maybe we want out of this deal", he said, it will cost the entire down payment to get out of the deal. Then, i get a call from two "supervisors", they leave a number; the sales mans number. He calls, "we don't want you to leave, we're working, we're doing this, etc" then, Silence. Finally, i called the lending bank. We want out, the customer service is HORRIBLE. The lending bank put a block on it and no more money can be withdrawn. When i did that, i got calls all day. But still, no evidence that any work has been done. We want the money that you took and haven't used for the work you were supposed to do. I am glad, that unlike the other unfortunate people we don't have to pay the complete price for a low quality product, but still, we don't want to have to pay for low quality promises either.
Business Response
Date: 03/05/2024
To the BBB: Due to the complexity of this project we need additional time to respond. We will have a response in the next 48 hours. Thank you.
- The Great Day Improvements Team
Business Response
Date: 03/10/2024
We sincerely apologize for any inconvenience caused by the delays on your project. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Your project requires additional details and planning due to the complexity of installing a solarium roof onto the CA5 walls. Everything is on track to potentially install next month pending that our ************** does not require additional information. Our team has been trying to reach you and have left several messages to discuss where everything stands. You are free to cancel your contract with us. However, per our signed agreement if you cancel after 3 days of signing your contract, we will retain your deposit. Thank you.

-The Great Day Improvements Team
Customer Answer
Date: 03/11/2024
I am rejecting this response because:
I cannot add attachments because there has not been any attempts to contact us. We do not ask for all of the deposit back; only the part that has not been used as you can produce no proof of work. only excuses. produce dated permits from the *************, produce dated cad drawings. Produce dated anything that states work has been done, charge us for the work before the date of the complaint and then refund the rest to the lending bank. which is now charging us.

Business Response
Date: 03/18/2024
Mr.& *************,

**** and **** have reached out to you to discuss your project. Our last interaction with ************* was that she was going to speak with ************ to decide if the project was going to move forward or if it was to be canceled. As of today 3/18/24, we have not received a call from you. We will be reaching out again for a status update. Thank you.

- The Great Day Improvements Team
Initial Complaint
Date:02/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchase a ***** dollar pitcher window. That was not made straight from the manufacturer, could not latch all 4 lock because of Crooked frame, On 5/30/2023 there guy come out to inspect, requested replacement. He went on vacation and left his paper binder here, I called February 2024 they don't know !!! If or when yet they tell me. I will never us a two part company again. No communication anywhere.No follow up from salesman not that I would buy anymore. I want out of my So called contract my money remembers they can have their window back I'll go elsewhere. The manager tells me that it's because they changed Manufacturers, So that means I have no idea what im even gonna get or look like when they do , replace it if they ever do...Not happy with them !!!
Business Response
Date: 02/16/2024
We want to express our sincere apologies for the less than satisfactory experience you had with our services. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take this opportunity to make things right for you. The window has been reordered and after we have received it, we will contact you to set up a time to install. A rep from your local branch will be reaching out to you to discuss this is further detail. Thank you for reaching out.

- The Great Day Improvements Team
Customer Answer
Date: 05/22/2024
[[BBB transcription via phone call]]

The business came out in April to replace the window. It was done incorrectly. The business came back out redo it. The consumer is still experiencing issues. The business did not have all of the parts and they are still waiting on the screens with out any time frame. $4000.00 and over a year later and the consumer can not open their windows for the summer time.
Business Response
Date: 05/24/2024
Your screens are on order. We will not have a date until they are loaded onto the truck and we receive a shipping notice. As soon as they arrive ***** will call you to set up an appointment for us to install your screens. Our Regional Operation Manager has been in touch with you to make you aware of the plan. Thank you.
- The Great Day Improvements Team
Customer Answer
Date: 06/24/2024
Update on screen's, was called and told some one would be intouch thrusday to come out and install new screen's and flip lock over. No call , no show . Very disappointed in this company and its product
Business Response
Date: 06/28/2024
Our records indicate we were at your home 6/25/24. Our service tech noticed the night latch was buried in the track and needs replaced. We have reordered a new middle sash for your window. Once we have received the sash we will contact you to set up a service call. Thank you.
- The Great Day Improvements Team

Customer Answer
Date: 07/01/2024
I am rejecting this response because: they don't return my messages. I sent them pictures of other problems with window have not received a reply. Still not the right scenes. It's been over a year and it's still not right. I want them to take window out and refund my money , I'm ready to go to court...
This window is cheaply made with installers that tell me this too... ever time they r here.
I payed way to much for all these problems. And to only talk to part department is said ??
I would like to send picture to BBB if there is a way.
Again refund my money they can take window !!!

Business Response
Date: 07/08/2024
Your window has been ordered and as soon as we get a shipping notice we will call to schedule the installation. Our Regional Operations Manager, ******, has been in contact with you about this matter. She has called and texted you numerous times. We will not come and remove the window and board your house up as you have requested. We sincerely apologize for any inconvenience this has cause you as we do our best to finish every project as quickly and efficiently as possible. Thank you.
- The Great Day Improvements Team

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Great Day Improvements, LLC is NOT a BBB Accredited Business.