Reviews

This profile includes reviews for ProVia LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  ProVia LLC

  2150 State Route 39 Sugarcreek, OH 44681-9201

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  ProVia LLC

  1550 County Road 140 Sugarcreek, OH 44681-9204

Review Details

• Review fromCharles G

  Date: 01/29/2025

  5 stars
  Great product highly recommend.
  Storm door looks great and very sturdy.

• Review fromMarguerite D

  Date: 01/19/2025

  1 star
  Avoid Provia if you’re looking for quality and empathy. Purchased sliders for the patio entrance and when all was said and done, I needed the strength of a tractor to open the latch and springs on the soles of my shoes to jump over the threshold. The fifth attempt to resolve the latch problem provided little to no improvement and that “repair” was done by a rep from the company who said they could do nothing about the very dangerous threshold. A big, big waste of time and money!!

  ProVia LLC

  Date: 02/21/2025

  Hello Ms. ****** - Since your review, we see that our customer service team, ProVia account manager, and the dealer have all been in touch. It looks like the ProVia representative in your area came to your home to make adjustments and confirmed everything was operating properly with your patio door after the adjustments were made.
  Our customer service team was also in touch with your dealer, who said they will reach out to discuss alternative options for ADA-compliant thresholds for your patio door, as ProVia does not currently offer those. If you feel the door still needs adjusted, please let your dealer know when they contact you. Thank you!

• Review fromCarol C

  Date: 01/10/2025

  1 star
  If I could rate them -5, I would. DO NOT BUY their products!!! There is NO recourse with problems AT ALL. They push off manufacturing and production problems that are derived from them on the distributors and installers and refuse to talk to anyone about quality concerns. When I did reach them, they told me that the customers comfort is not their concern. They literally told me that when they sent an entirely wrong door to my house (size, different customer,etc.) We had a big piece of wood on the back door covering the hole and a dysfunctional nonworking door in the front. We were doing an outside project that was time-sensitive with bricks and had to walk a very inconvenient, unlevel way to do our project. When I told them that, they were unconcerned and told me at least I have a door. Wow! At the bare minimum, I expected a DOOR since it was already paid for! Words cannot express my feelings about this company, management, and "procedures."

  ProVia LLC

  Date: 01/15/2025

  Hi Ms. ****** - We apologize, ProVia did mistakenly ship the incorrect patio door and has since resolved the issue by shipping the correct door within 2 weeks. We have been in touch with the contractor, who confirmed they provided compensation for the inconvenience this has caused you. We certainly understand your frustration and sincerely apologize for the disruption this has caused you and your family.
  Thank you.

• Review fromGail G

  Date: 01/09/2025

  1 star
  2 steel doors with side panels were bought and installed in 2015. 8 years later 2 of the 4 panels started to peel. ProVia says doors are out of warranty because we live in Florida. These doors are tucked back from the elements, facing north, not exposed to direct sun. $14,000 wasted.

  ProVia LLC

  Date: 01/14/2025

  Hello Ms. ********,
  We apologize for the incorrect information you received about the warranty of your entry doors. The doors carry a 10-year finish warranty from the date of the installation. We have contacted the dealer you purchased your units from and will work with them in resolving the replacement of this unit under warranty. You should hear from them within the next few weeks.
  Again, we apologize for the misinformation and look forward to taking care of this for you. Thank you!

• Review fromScott T

  Date: 12/13/2024

  5 stars
  Installation was smooth excellent installers as well. Door is excellent would but from again

  ProVia LLC

  Date: 12/18/2024

  Thank you for taking a moment to share your experience, *****. We appreciate you choosing a ProVia door for your home!

• Review fromRhonda N

  Date: 12/05/2024

  1 star
  We purchased 4 windows made by Pro Via. The company sent a Gentleman out to investigate. He then stated it was the Company than installed them, which was a company That stained our log home and replaced the four windows stating that these windows were great! We called him back to let him know that the profile says the windows are not set correctly. He looked at them messed with one in the dining room, and that was it.! So now it’s winter and the wind is still blowing into our house. We are seasonal here. We happen to stay for the holiday. I want something done to this company. How do I go about this? It is ridiculous. Our house was warmer with our old windows by far.! I only rated them a one because I had to choose to carry on

  ProVia LLC

  Date: 12/06/2024

  Hello ****** -
  We are sorry to hear that your window installation has not yet been corrected. The air infiltration you are experiencing is due to the windows not being shimmed at the time of installation, which resulted in rolled frames. As you stated, this was identified and communicated to you by ProVia’s technician during his visit back in March and the contractor was also made aware of the issue. This is not something that ProVia can remedy because we did not install the windows. However, we will contact the dealer so that they can address the situation with the contractor and work toward a resolution of the window issues for you.
  Thank you!

• Review fromKenneth N

  Date: 12/02/2024

  5 stars
  My front door with side windows and a transit were installed in November 2024. As far as the product is concerned, we are completely satisfied. The quality of the product was as advertised, and we expected nothing less. The installation went smoothly as the measurements were spot on. When I called their customer service, they picked up immediately and fully answered my questions. Our concern was how to attach a blind to the side windows without drilling or nailing into the metal frame thereby voiding the warranty. One suggestion was to nail into the wooden part of the frame. After a trip to the hardware store, it was suggested we use magnets as the door and frame are 20-gauge steel. This seems to work. We are satisfied customers.

• Review fromSteve G

  Date: 11/14/2024

  1 star
  We confirmed our order on 6/12/24 and as of 11/14/24 we still have no windows, doors or siding. No one answers the phone and had to leave a message and no one calls back. Back in June it was to be 4 to 6 weeks to get our windows, doors & siding. So where are they????

  ProVia LLC

  Date: 11/18/2024

  Hi Mr. ***** - Thank you for bringing this to our attention. We have just received your order for the doors and windows.
  The process of submitting orders is initialized by the contractor to the distributor and then the distributor is responsible to submit the final order to ProVia. Since your order has been submitted, we suggest reaching out to your contractor for further updates - they'll be able to provide you with the most up-to-date information through their distributor.
  We apologize for the confusion and hope this provides some clarification. We appreciate you choosing our products for your home - thank you!

• Review fromCindy P

  Date: 11/12/2024

  1 star
  We’ve had Provia windows installed about a year ago. I’ve noticed a difference in the winter that our house is colder than previous years. When the wind blows I can see my curtains moving, that should never happen with brand new windows. They are cheaply made, when you close one window the whole window moves, the locks never line up! Not to say, the screen can easily be moved from the outside so people can climb right into your hose!! I would not recommend these windows to anyone. And yes they fog up a lot too!

  ProVia LLC

  Date: 12/03/2024

  Hi ***** - We apologize for the issues you're experiencing with your windows. Our Customer Service Director of windows has reached out via email a few times to get some additional information on your order. We'd definitely like to work with you on a resolution for your concerns and hope to hear back from you soon. Thank you!

• Review fromSheila A

  Date: 11/07/2024

  5 stars
  The product of arrived on time it is very beautiful excellent craftsmanship. The color is exactly as presented. The quality is great very strong steel door I love it highly recommend buying from this company.