ComplaintsforGreat Day Improvements, LLC

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We entered into a contract for a sunroom in March 2023; we were told the expected completion time once construction started would be 1-3 weeks. The sunroom construction began in September 2023. Communication with the company was terrible throughout the process (no notification when workers such as the electricians would be showing up - even though we would need to be home, large gaps in progress on the work, etc.). The contractor quit working for the company halfway through our project, though he agreed to finish our job. Little was done by the company to keep the project moving forward or have any idea what the status was without me initiating contact (for example, the final inspection by the city was never scheduled until I asked if it needed to be). There were construction parts/pieces in our yard for months. There was never any final inspection by the company to ensure the job was 'complete' (the last time the contractor was out was in December/January). We reached out to the company in February because a corner of the exterior roof/gutter has a small leak; I had to reach out multiple times to get a response from the field supervisor. They still have never scheduled someone to come out and look at this. In the meantime, the interior of the roof began leaking in two spots last week. I have reached out three times to ask for this to be scheduled for someone to come and repair this (in fact, whatever deficiency in the roof is causing this may have been detected had someone from the company come out to inspect the 'final' project). Each time the field supervisor responds that he is waiting to hear back from a subcontractor, and he will ask them again. This was supposed to be a 1-3 week project and we are now 7+ months. We would like the corner gutter leak assessed, the leaking roof repaired, and some sort of inspection by the company to ensure the contractor finished everything he was supposed to.

  Business response

  04/15/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take this opportunity to make things right for you. We have you set up for a service call this week. We will fix any problems as quickly as possible as we may need to order some materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we appreciate your understanding. 

  - The Great Day Improvements Team

  Customer response

  04/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We purchase a patio enclosure last summer and every time we have rain it gets flooded through the walls built by this company. We had documented with pictures and they have been in our home tree times to fix this issue. They come after many telephone calls and their service is not acceptable. We expended 48,000.00 dollars

  Business response

  04/15/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take this opportunity to make things right for you. We have you set up for a service call this week. We will fix any problems as quickly as possible as we may need to order some materials if what we need is not in stock in our warehouse. Thank you for bringing this to our attention, and we appreciate your understanding. 

  - The Great Day Improvements Team

  Customer response

  04/16/2024

   Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  04/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They tore out part of our roof to add sunroom and now it leaks and is destroying our insulation and causing water damage to our house. And every time we ask for them to fix it they just play like it was taken care of.

  Business response

  04/12/2024

  We want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. According to our records a crew was sent out to your home on 4/11/24 to flash and reseal the entire room. They were also to perform a water test prior to leaving. Thank you for bringing this to our attention, and we appreciate your understanding. 

  - The Great Day Improvements Team

• Initial Complaint

  04/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My husband and I signed a contract for a patio enclosure with Patio Enclosure on 10/5/23. We gave them almost $7,000 and we have not heard from them much since then. We are not on the schedule, there is no timelines for us to be on the schedule and they simply say that they will keep our nearly $7,000 if we cancel our contract. We have reached out to the AZ attorney general, whom it seems believes we should hire an attorney and I just wonder how quick will our money transfer from Patio Enclosures to the lawyer. It's sad. We are senior citizens and I am a veteran but it seems there's really no consumer protections in AZ. And it seems there is no one looking our for the little guy.

  Business response

  04/09/2024

  Mr. & Mrs. ******
  
  We sincerely apologize for any inconvenience caused by the delays. It's indeed distressing to be in a situation where you've paid a significant amount of money and are not receiving the service you expected. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us. We are committed to making things right. Our records indicate that you have spoken to our Regional Operations Manager, and you no longer want to cancel your project and are excited to move forward. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you. 
  
  -The Great Day Improvements Team
  

• Initial Complaint

  03/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had a sunroom installed in 2022 and have a warranty that ends in August 2024. I am having issues with water coming in when it rains and have not been able to reach anyone to have this repaired.

  Business response

  04/12/2024

  We want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. The Field Supervisor will determine what needs to be re-ordered on his visit. After we have the needed materials and ****** is back, we will contact you to set a date to do the repairs. We appreciate your understanding as we work towards resolving any outstanding issues. Thank you.
  
  - The Great Day Improvements Team

  Customer response

  04/13/2024

  Thank you very much for your help with my situation. I am willing to wait until ****** returns the first part of May. I have been told I will be at the top of his list. I am willing to close the case, as long as I know I can reach out to you again, should Great Day Improvements not follow through with their promise.

  I am a little bit confused, however, as to why the sign put in my yard read Patio Enclosures, but now I deal with Great Day Improvements. Did the company change their name, or does Great Day Improvements subcontract out some of their jobs to other companies?

  Business response

  04/15/2024

  ********,

  Great Day Improvements is the parent company of Patio Enclosures brand name sunrooms. See the attached logo. 

   

  Thank you,

  - The Great Day Improvements Team

• Initial Complaint

  02/25/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  2023 in the last quarter of the year, we signed the contract. They were going to use our house for advertising and took the drawings and said that soon someone would be out to measure. Then silence. I called and asked about the measuring, as we had taken everything off our porch. I could hear them, it sounded like i disturbed them all from hanging at the office. "yeah, I'll come out tomorrow". Then silence. the next communication was from the lending bank, they had dispersed the down payment. At the time, we had no idea where the project was. No communication what so ever. I called, had they done the permits, had they started construction, had they done anything at all besides take our money? He didn't know, he'd get back to me. Yep, you guessed it. Silence. So i called again, "we're thinking maybe we want out of this deal", he said, it will cost the entire down payment to get out of the deal. Then, i get a call from two "supervisors", they leave a number; the sales mans number. He calls, "we don't want you to leave, we're working, we're doing this, etc" then, Silence. Finally, i called the lending bank. We want out, the customer service is HORRIBLE. The lending bank put a block on it and no more money can be withdrawn. When i did that, i got calls all day. But still, no evidence that any work has been done. We want the money that you took and haven't used for the work you were supposed to do. I am glad, that unlike the other unfortunate people we don't have to pay the complete price for a low quality product, but still, we don't want to have to pay for low quality promises either.

  Business response

  03/05/2024

  To the BBB: Due to the complexity of this project we need additional time to respond. We will have a response in the next 48 hours. Thank you.

  - The Great Day Improvements Team

  Business response

  03/10/2024

  We sincerely apologize for any inconvenience caused by the delays on your project. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. Your satisfaction is of the utmost importance to us, and we are committed to making things right. Your project requires additional details and planning due to the complexity of installing a solarium roof onto the CA5 walls. Everything is on track to potentially install next month pending that our ************** does not require additional information. Our team has been trying to reach you and have left several messages to discuss where everything stands. You are free to cancel your contract with us. However, per our signed agreement if you cancel after 3 days of signing your contract, we will retain your deposit. Thank you.
  
  -The Great Day Improvements Team

  Customer response

  03/11/2024

   I am rejecting this response because:
  I cannot add attachments because there has not been any attempts to contact us. We do not ask for all of the deposit back; only the part that has not been used as you can produce no proof of work. only excuses. produce dated permits from the *************, produce dated cad drawings. Produce dated anything that states work has been done, charge us for the work before the date of the complaint and then refund the rest to the lending bank. which is now charging us. 
  
  

  Business response

  03/18/2024

  Mr.& *************,
  
  **** and **** have reached out to you to discuss your project. Our last interaction with ************* was that she was going to speak with ************ to decide if the project was going to move forward or if it was to be canceled. As of today 3/18/24, we have not received a call from you. We will be reaching out again for a status update.  Thank you.
  
  - The Great Day Improvements Team

• Initial Complaint

  02/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Purchase a ***** dollar pitcher window. That was not made straight from the manufacturer, could not latch all 4 lock because of Crooked frame, On 5/30/2023 there guy come out to inspect, requested replacement. He went on vacation and left his paper binder here, I called February 2024 they don't know !!! If or when yet they tell me. I will never us a two part company again. No communication anywhere.No follow up from salesman not that I would buy anymore. I want out of my So called contract my money remembers they can have their window back I'll go elsewhere. The manager tells me that it's because they changed Manufacturers, So that means I have no idea what im even gonna get or look like when they do , replace it if they ever do...Not happy with them !!!

  Business response

  02/16/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Additionally, we would like to take this opportunity to make things right for you.  The window has been reordered and after we have received it, we will contact you to set up a time to install. A rep from your local branch will be reaching out to you to discuss this is further detail. Thank you for reaching out.
  
  - The Great Day Improvements Team

• Initial Complaint

  01/20/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We started this project around Sept. They claim to measure twice, so when ordering the product, there are no delays. There were delays—w***g-size windows, missing screens, and shipments not arriving on time, to name a few. We worked with the company even though we were losing time at work when they were no-shows. They claimed to have finished the work and were waiting for their final payment. We discovered water pooled on the interior window tracks and refused to pay the final $3000 until the p***lem was corrected. They initially declined to send workers to the site because we didn't pay, and once we paid, it would activate our warranty. They also claimed it was designed to pool water, but slipped up and stated on the exterior track. After their slip-up, they sent workers finally to assess that p***lem. On January 9th, we had an all-day rain. Rain was coming in from above the one window, in the window tracks, through the brick, by the door, on the one side of our porch. I sent photos, and after much persistence - they sent two workers to assess the p***lem. The p***lem continued as it rained. This is their response to me regarding the p***lem -"I have spoke with **** (Lead Installer) and *** (Field Supervisor) and received various pictures of the foundation. The guys said that water is infiltrating your overhang as well as the joints of the existing knee wall. These items are not covered under the warranty and they’re not GDI responsibility. I have attached a copy of the signed contract for your viewing. If you would like recommendations for companies that handle repointing, I may be able to find you some."

  Business response

  01/30/2024

  We are so sorry to hear you were dissatisfied with the service you received. We are an upstanding company that stands behind our finished products. Our team did come out and assess your situation. It was determined that your clogged gutters and issues with the mortar on the existing structure were to blame for the water intrusions. We do not give a warranty on any existing structure, and this is in your signed contract. This problem was there prior to us installing and was not noticed as the floor would be wet from rain since you did not have any doors/windows in the room previously. We are more than willing to help you find someone to help correct your issues.  Please let us know if we can be of any more assistance or you can contact *** directly. Thank you for reaching out, we use every review as a way to improve our customer experience.  
  
  The Great Day Improvements Team

  Customer response

  01/31/2024

   I am rejecting this response because: how do I know  for certain that when they installed the windows the drilling into the brick foundation didn't damage the foundation/mortar causing the water to leak onto the porch.  Also being experts in the industry, why wouldn't a company recommend proactive measures?  I can't be the first or last customer who would experience this issue. If the company knew in advance what might go w***g, they should have made recommendation to the consumer in best practices to ensure customer satisfaction.  When their employees came out to assess the issue, they made comments regarding caulking concerns and reassure me that they would be able to do repairs after they spoke with their supervisor.  Therefore, you can understand my disappoint with this response.  Nothing is covered by their warranty.   My interior window frames are still pooling water even after additional weep holes were installed to correct this issue. I am wondering how much longer it will be before we experience more problems.   The area on the ceiling that they are claiming is leaking do to clogged gutters could also have been compromised when the installed the window frames. They climbed up on a ladder and removed a handful of leaves.  My mistake was not recording our conversation when they came out to assess the situation.  
  
  
  

  Business response

  02/06/2024

  We understand your concerns and frustration with the situation you're experiencing. However, after investigating the issues with your windows and the water leakage onto your porch, we've determined that the root cause lies in pre-existing conditions such as issues with your gutters and missing mortar on your existing structure. As a company, we don't warrant existing structures, and unfortunately, these issues fall outside the scope of our responsibility. Regarding your speculation about the installation process potentially causing damage to the foundation or mortar, we assure you that our installation procedures adhere to industry standards and prioritize the integrity of your property. While we acknowledge that unforeseen issues can arise, our technicians are trained to minimize any potential risks during the installation process. If we had known there would be issues caused by installing the sunroom on your existing structure, we would have addressed those concerns prior to the installation. Attached is a copy of the warranty we provide. Thank you for reaching out.
  
  - The Great Day Improvements Team
  

  Customer response

  02/11/2024

  I have had difficulty filing my response.  I continually receive the error message.  I would like my voice and complaint heard.  

  I am rejecting this response because:  They are just providing me with lip service.  I still have water pooling in the interior window panes which is not a special design feature.  Even after installing additional weep holes, they have not corrected the problem and I may be facing additional problems in the future.  I also have no proof that their installation met industry standards.  I don't believe that industry standards for installing sunrooms include the possibility of an unwanted indoor swimming pool in a finished room.  I understand  that problems may arise and contingency plans may need to be in place.  Great Day Improvements also acknowledged that they are aware that problems may arise in their response to me, but they have no plans in place to rectify the problem except to place the blame on the homeowners and to wash their hands of the problems.  When they sold the work to us, they were all rainbows and unicorns and now I understand why.  They were seeing the future where they were stealing my pot of gold and leaving me with problems to address on my own.  I am frustrated and disappointed.  Hopefully, the white stuff growing on my bricks is not mold.  If I was told in advance that it was recommended for me to have my bricks pointed, I was at least given the opportunity to make my own decision.  If I had to have my bricks repointed prior to the sunroom installation, I can understand why Great Day Improvements might not have wanted to share that information with me because I might not have been financially able to afford both projects and they didn't want to have the misfortune of missing out on a contract.  That is shady from my perspective.  Now, I may not have an option.  I don't think crippling the consumer is best customer service practices.  I don't feel that these are practice that the Better Business Bureau hopes to promote.  Great Day Improvements doesn't provide the consumers with Great Customer Service.  Nothing is covered under the warranty.  Honesty is the best policy.  

  Customer response

  02/11/2024

  I have had difficulty filing my response.  I continually receive the error message.  I would like my voice and complaint heard.  

  I am rejecting this response because:  They are just providing me with lip service.  I still have water pooling in the interior window panes which is not a special design feature.  Even after installing additional weep holes, they have not corrected the problem and I may be facing additional problems in the future.  I also have no proof that their installation met industry standards.  I don't believe that industry standards for installing sunrooms include the possibility of an unwanted indoor swimming pool in a finished room.  I understand  that problems may arise and contingency plans may need to be in place.  Great Day Improvements also acknowledged that they are aware that problems may arise in their response to me, but they have no plans in place to rectify the problem except to place the blame on the homeowners and to wash their hands of the problems.  When they sold the work to us, they were all rainbows and unicorns and now I understand why.  They were seeing the future where they were stealing my pot of gold and leaving me with problems to address on my own.  I am frustrated and disappointed.  Hopefully, the white stuff growing on my bricks is not mold.  If I was told in advance that it was recommended for me to have my bricks pointed, I was at least given the opportunity to make my own decision.  If I had to have my bricks repointed prior to the sunroom installation, I can understand why Great Day Improvements might not have wanted to share that information with me because I might not have been financially able to afford both projects and they didn't want to have the misfortune of missing out on a contract.  That is shady from my perspective.  Now, I may not have an option.  I don't think crippling the consumer is best customer service practices.  I don't feel that these are practice that the Better Business Bureau hopes to promote.  Great Day Improvements doesn't provide the consumers with Great Customer Service.  Nothing is covered under the warranty.  Honesty is the best policy.  

  Business response

  02/19/2024

  We want to emphasize that Patio Enclosures/Great Day Improvements is committed to transparency and ethical business practices. At no point did we knowingly mislead you to secure your investment. Our primary goal is to provide quality service and ensure customer satisfaction. Again attached, the BBB will find the signed contract, which outlines the terms and conditions of our agreement. We believe the Better Business Bureau (BBB) should be an impartial mediator in this matter, relying on the contractual terms to rule this complaint as resolved on our end.  We are confident that the BBB's involvement will provide a fair and objective assessment of the situation. Additionally, understanding the importance of rectifying the issues you're facing, we are willing to help by providing recommendations for reputable professionals who specialize in re-pointing structures. This could potentially address the pre-existing conditions and contribute to resolving the p***lem at hand. We understand this may not be the outcome you were hoping for, and we sincerely regret any inconvenience this situation has caused. Thank you.

  - The Great Day Improvements Team

• Initial Complaint

  01/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a "4 season's sun room" from patio enclosures in April 2021. They have consistently been late on building and completing my project. The entire process took longer than a Year. Following this I have had difficulty with the room, causing horrible condensation and leaks. This is especially problematic in the winter. Our framing is covered in ice, which when melts drips all over the room causing flood damage. The company has kept us in the dark about the sunroom. I was reassured it would work fine in the winter. Only to be told 2 years later, that this is a 3 season room, and me heating the room is causing condensation because I am using a gas fireplace. I have since started using a space heater to heat the space, without any change. Winter 2022 Great day improvements, purchased a dehumidifier for my sunroom, to help. This did not solve any problem. Then Spring 2023 they took the dehumidifier away, and brought in an industrial size dehumidifier, which was odorous, and worked worse than the initial home humidifier. The staff came in a week later and took the the dehumidifier away. I was told that I would be contacted by the company, AS they needed to replace windows to our doors due to the ice build up and a seal being broken. I have not heard from anyone since. It is now January 2024, temperatures are low, my sunroom is an icebox, that constantly fluctuates in temperatures causing frosting /freezing and flooding. I am extremely concerned about mold and health and safety of my family. I am requesting help in reaching out to this company, to either get a refund, or build us the 4 seasons room we deserve at no additional cost to me. This was promised by their employee at the time of purchase. I am extremely frustrated for myself, my family as well as the future consumers of this company. This is a misleading company, and after spending so much time and money, I feel and am SCAMMED!

  Business response

  01/24/2024

  We sincerely apologize for your experience not being what we would hope for and the miscommunication with your sales rep (who is no longer with the company). A 3 seasons room is not meant to be used year-round. In warmer climates this room can be used year-round but in NE Ohio that is not always possible. Condensation is being cause by high humidity levels in your home and in the winter this needs to be kept to a minimum. We do acknowledge that there were delays in your room's completion. We do our best to finish every project as quickly and efficiently as possible. We apologize that we missed the mark this time on completion, but we stand behind our finished product. Our records indicate the glass with seal failure has been replaced and all services have been completed. Someone from your local branch will be reaching out to you to discuss any further concerns that you have.
  
  - The Great Day Improvements Team

• Initial Complaint

  01/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I ordered this 3 seasons room in 2021 upon final approval it did not get approved by the village. In the meantime I have been trying to get them to repair leaking windows. They would only put a step when you go outside. I had to fight with them to get it resolved. One of the windows is leaking and now almost all of the windows are leaking, They tried telling me it was because the room was too small, if that's the case they should have told me. I don;t know how many times I've tried to get a hold of them. They won't respond to me. I'm pshysically disabled and my daughter is mental disabled.

  Business response

  01/19/2024

  We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our Corporate Operations Training Specialist is coming to your home January 19th to assess the leaks in your room. We stand behind our finished product and will address the concerns that you have. Thank you for reaching out.
  
  The Great Day Improvements Team

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩