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Business Profile

Fleet Management

Fleet Response

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fleet Management.

Complaints

Customer Complaints Summary

  • 52 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 7, I bought (4) new tires from ******** ****. When I picked up my Lexus, I immediately noticed that all (4) of my wheels were scratched badly. When I walked back into the store, the salesperson: ****** said that he noticed that the store damaged them. My first thought was why he didn't say something to me? After speaking with his Manager, he said that they would pay for the damage. I asked him to put this in writing, and he did. After a week of trying to get ahold of the store manager (*****), I had to file a complaint with corporate. After I filed a complaint with corporate, the store Manager (*****) immediately returned my call. He said his store would pay for the damages, and asked that I get an estimate from Lexus. I did get him an estimate, and supplied numerous photos of the damage. He agreed to pay for this, and sent it to his insurance company: Fleet Response. Now, Fleet Response is non responsive. If you ****** this company, this is a common theme. In fact, they have an F rating on BBB. I have spoken with two separate claims specialists at Fleet Response: ****** ******, and ****** *******. Both of them do not respond to phone calls, or emails. They are a sham of a company, in my opinion. It's unfortunate that ******** **** caused $6500 in damages, that they admit their store caused, and now Fleet Response is trying to sweep this matter under the rug. I'm asking for payment in the amount of $6510.81. I have attached the estimate.

    Business Response

    Date: 01/05/2023

    Claim has been settled and customer has been issued payment for the amount he requested.  Payment was issued on 12/22/22.

    Customer Answer

    Date: 01/06/2023

     Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Fleet Response is NOT a BBB Accredited Business.

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