Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,
  On 06/23/2023, America's tire installed four new tires on our Mercedes E300:
  
  1 - Transaction amount: $1074.22
  
  2 - America's tire damaged all four wheels in varying degrees - three highly damaged, one minor damage.
  
  3 - The damage appears to be caused by their impact wrench pounding the area in close proximity of the lug nuts. The radius of the damage is verbatim to that of an impact wrench socket.
  
  4 - They also took out small chunks of the wheel in proximity of the center caps, likely from prying off with a hard metal tool.
  
  5 - Also one of the tire valve cores was incorrectly installed (not tightened) causing the tire to lose pressure
  
  ***The damage appears malicious - rather than careless or insufficient training***
  
  
  Please help!!!

  Business Response

  Date: 07/07/2023

  We have come to an agreement with the customer on settlement of the claim, and a payment is in process to the customer.  This has been resolved.  thank you.

  Customer Answer

  Date: 07/10/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** - although I am very dissatisfied, I welcome the final closure.  Thank You Again for all your help!

  ***** 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached: Discount Tire Center dispute document and attachments.
  
  SUBJECT: Discount Tire’s damage to 2017 Airstream Flying Cloud travel trailer on October 26, 2022 and subsequent denial of claim by Discount Tire Center (DT)’s 3rd party claims administrator Fleet Response whose non-responsiveness has resulted in this letter.
  
  
  Fleet Response Claim #: *******
  Date of Loss: 10/26/2022
  Date of Claim Denial: 02/27/2023
  PARTIES INVOLVED:
  Discount Tire Center (DT) - located a* **** * ** ****** ***** ******** *****
  ****** *****- One of DT’s Senior Assistant Managers who supervised “the work.”
  ****** *********- DT’s Store Manager
  Fleet Response - 3rd party claims administrator for DT: 695 Boston Mills Rd. Hudson, OH *****
  Claims Supervisor that sent “denial letter” (attached) - **** ******** ************ x***
  Agent initially assigned to claim - ****** ********** 800-338-0619 x***
  Agent that denied the claim - ****** ******** ************ x***
  Claims Manager - ****** ******* ************ x***
  
  Asset: 2017 Airstream Flying Cloud travel trailer:
  25’ tandem axels: Empty Weight 5,670
  Owners: ***** ***** ******* / ****** ******* *******
  ******** ** *****

  Business Response

  Date: 06/26/2023

  Claim was filed by our client as a disputed claim - no promise of repairs was ever made to *** *******.  Client asked us to investigate the claim.  Our client reported that they followed explicit instructions provided by *** ******* when handling his vehicle. Our client reported that they advised *** ******* ahead of time that following his instructions for handling may result in damage, as what he was requesting was not correct jacking procedures.  *** ******* insisted so our client carried out his instructions and damage resulted.  *** ******* provided little to no details when he provided a statement to our rep, and offered no details as to how his vehicle was handled the day he took it in for service.  Based on information provided to us, no evidence of negligence by our client was found.  This information was relayed to *** ******* on 2/27/23.

  Customer Answer

  Date: 06/27/2023

   I am rejecting this response because:
  
  
  Response to Message from Business
  
  
  The message from Business is rife with inaccuracies.  
  I did not provide explicit instructions on how to handle my vehicle (jack up the trailer).  I did  point out the marked locations for jack placement.
  I was not advised there would be any chance of damage with the jacking procedure the Discount Tire Representative chose to use.  I would have never allowed Discount Tire to proceed if I had been told there was a chance of damage!
  I never requested a specific jacking procedure.  I certainly did not insist on the one used - I allowed it to proceed because I was assured by the Discount Tire Representative it would work.  I offered a safe alternative (Trailer Aid drive on ramp) that was declined by the Discount Tire Representative for the one he chose to use and assured me would work (but it failed).  The Trailer Aid option would have taken more time.
  
  

  Business Response

  Date: 06/29/2023

  Our client has agreed to take care of *** *******'s damages.  I am in the process of compensating him for the repairs.

• Initial Complaint

  Date:12/27/2022

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my tires replaced on 10/21/2022 at Discount Tire, purchased on Discount Tire website. Wheels were damaged, center cap broken. Not easily replaceable as it is a limited edition 1/1200 set. Discount Tire filed a claim with Fleet Response on 10/24/2022. After not hearing from Fleet Response for a month, I then had to call two times to speak with a representative. The representative ************************* ****************************** e-mailed me on 12/6/2022 denying all claims, liability and offering a $300 voucher. I replied 12/12/2022 and still have not received a response after 3 calls, and 4 e-mails.

  Business Response

  Date: 01/05/2023

  Liability investigation was performed. No correlation found between his damages and service performed on his vehicle.  A goodwill settlement was offered to customer in the amount of $300.  He declined and we proceeded to issue a liability denial on the claim.  An email was sent to the customer on 12/06 and a denial letter was mailed to customer.

  Customer Answer

  Date: 01/09/2023

   I am rejecting this response because:
  
  
  I did not receive contact after my response denying; even though I asked multiple questions. I also did not receive a letter in the mail.

  I have e-mailed over 8 times, called more than 10 and left over 5 voicemails finally having to resort to BBB to receive a response.

  I have spoken to Discount Tire, and they are also just as perplexed as to why the claim would be denied when they submitted it in the first place.
  

   

  This has been the most unprofessional business I have ever encountered.
  

  Business Response

  Date: 01/10/2023

  Our client, Discount TIre, filed this claim as "disputed".  We confirmed with the store manager on 10/26/2022 that the claim was in fact being disputed by the store.  Damage shown in photos we received of the claimant's vehicle show damage that does not appear to be fresh and is consistent with curb rash on a wheel.  Customer was offered a small settlement amount as a gesture of goodwill, which he rejected.  Since there is no admission of fault by our client and no evidence proving negligence by our client resulting in damages, and no acceptance of goodwill settlement amount, we proceed with denial of the claim.

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 7, I bought (4) new tires from ******** ****. When I picked up my Lexus, I immediately noticed that all (4) of my wheels were scratched badly. When I walked back into the store, the salesperson: ****** said that he noticed that the store damaged them. My first thought was why he didn't say something to me? After speaking with his Manager, he said that they would pay for the damage. I asked him to put this in writing, and he did. After a week of trying to get ahold of the store manager (*****), I had to file a complaint with corporate. After I filed a complaint with corporate, the store Manager (*****) immediately returned my call. He said his store would pay for the damages, and asked that I get an estimate from Lexus. I did get him an estimate, and supplied numerous photos of the damage. He agreed to pay for this, and sent it to his insurance company: Fleet Response. Now, Fleet Response is non responsive. If you ****** this company, this is a common theme. In fact, they have an F rating on BBB. I have spoken with two separate claims specialists at Fleet Response: ****** ******, and ****** *******. Both of them do not respond to phone calls, or emails. They are a sham of a company, in my opinion. It's unfortunate that ******** **** caused $6500 in damages, that they admit their store caused, and now Fleet Response is trying to sweep this matter under the rug. I'm asking for payment in the amount of $6510.81. I have attached the estimate.

  Business Response

  Date: 01/05/2023

  Claim has been settled and customer has been issued payment for the amount he requested.  Payment was issued on 12/22/22.

  Customer Answer

  Date: 01/06/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello and good afternoon I have been in contact with ****** the case manager that is supposed to be working on my case in regards to ******** ***** ruining my rims and stripping my lug nuts and also doing damage to my studs she has been telling me that she's going to call me back and get back to me and this and that and nothing has been resolved yet I am reaching out to get this up to a higher Department so that there can be a resolution to all of the damage that was done from ******** ***** you guys are their insurance company so you guys need to take care of this problem ASAP case number is ******** I expect a response back from a higher up person if I'm not available speak to my husband he is available at the phone number ************ thank you ****** ********

  Business Response

  Date: 11/18/2022

  I spoke with the customer (Mr. ********) on 11/17/22.  I am awaiting documentation of the vehicle damages in order to complete a liability review of the claim.

  Customer Answer

  Date: 11/21/2022

   I am rejecting this response because: I have sent the pictures to you already and we have not heard anything back from you guys yet please respond thank you