Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received mixed communications from FleetResponse over the past three weeks. This has included:
  
  - Confirmation of claim payment
  - receipt of check
  - incomplete information
  - denial
  - request for address
  
  I have requested clarity and FleetResponse is unable to provide those answers and in this week has explicitly demonstrated conscious avoidance.

  Business Response

  Date: 12/08/2023

  This complaint was submitted the same day the claim was
  resolved and paid in full.  There was a miscommunication that created a
  delay in handling.  Once the communication issue was resolved, the claim
  was paid out by, 12/1/23, the following morning. 

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleet Response represents a company that damaged my vehicle.
  
  Summary of Incident: On Sep 5, 2023 at 4:32 pm; I had an Oil Change and Radiator Coolant flush completed at Take 5 Oil Change at 9280 FM Converse, Tx. On Sep 6, 2023 at approximately 1pm with less than 20 miles driven on the truck, I noticed fluid pouring out of the bottom. An area manager from Take 5 arrived at my location with a tech and they had my truck towed to a local shop; what I later found out was (Shorts Garage). They also provided me with a ride home. They have kept my truck for almost 60 day and had their mechanic take my engine apart. On 10/24/2023, I get a letter from *** ******; (Fleet Response ) stating after his investigation no evidence states any wrongdoing on behalf of take 5 However; The Mechanic that they hired to look at the truck has a different opinion. (Take 5 choose this mechanic) has stated to me that he believes that Take 5 caused the damage. My truck was operating perfectly fine; within 20 miles of heading a radiator flush; I had radiator fluid pouring out of my truck and cracked head gaskets. My additional evidence is a recording of the mechanic ***** from Shorts Garage telling me that Take 5 damaged my vehicle and that they applied to much air pressure to my engine when flushing out the system and that he has had to fix other vehicles from the same location for the same reason.

  Customer Answer

  Date: 10/27/2023

  I have uploaded an estimate from the Mechanic that was chose to look at the vehicle by Fleet Response. In the Technician Discovery section its stated (the PSI of the air used to flush my coolant system was to high ) resulting in my engine having to head gasket issues.     

  Customer Answer

  Date: 10/30/2023

  In the notes of technician discovery:
  
  Radiator was flushed at to high PSI that made
  head gasket leak coolant in exhaust. I have attached receipt for radiator flush
  and these are the findings from the mechanic they hired.  

  Business Response

  Date: 11/09/2023

  A thorough investigation was completed and no negligence on Take 5 Oil was found.  The diagnostic report states that there was too much pressure used to add coolant back to the system.  The machines that are used to add the coolant are regulated and capped at a very low pressure to ensure incidents like this do not happen.  Over 200 of the same operation was completed on other vehicles that same month without incident.  Vehicle is 4 year old vehicle that, based on vehicle maintenance history in Carfax, had never had a coolant flush completed.  This would cause numerous issues that could have manifested at this time.  The service video was watched and it was determines that there was no negligent act committed by the Take representative.  The decision to deny this claim was not flippantly reached and we are confident we conducted a thorough investigation in line with the good faith claims settlement practices outlined by the Department of Insurance. 
  
  

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid for ******** **** to dismount, mount and balance two rear tires I have supplied. They unfortunately ended up damaging two Tesla factory OEM rims in the process. They submitted a claim with Fleet response and they have yet to call me back or reply back to three emails or voicemails. Seeking damages to the rims.

  Business Response

  Date: 10/25/2023

  New claim filed on 10/20/23.  Multiple attempts to reach customer since that date have been unsuccessful.  Advised assigned claim handler to please attempt contact again as of this morning.  Since this morning, assigned claim handler has made contact with customer.

  Customer Answer

  Date: 10/27/2023

   I am rejecting this response because: I have responded to the Fleet Response via email after they have not returned my phone calls or vociemail. They said multiple attempts however, do not outline exactly what multiple attempts are (phone logs, recorded phone calls). Fleet Response claim ******** **** is denying the damages yet I have a voicemail of the from the ******** Store manager offering a $350 tire for $100 because of the damages and he looked into what it would cost to fix the rims. Deny the damages yet offering money?
  
  

  Business Response

  Date: 10/27/2023

  I spoke with the customer this afternoon.  We reviewed the facts of the loss as they were filed by our client, I asked for some additional details from the customer and I requested additional photos of the damage from the customer, as it is difficult to ascertain which wheels are damaged and exactly what the damage is that is being claimed based solely on the photos that were provided by our client.  I advised the customer that I will review the damage photos he sends and I will re-review the claim with our client and reach back out to him with an update once my review is completed.

  Customer Answer

  Date: 10/31/2023

   I am rejecting this response because: Received call from Supervisor on a recorded line, requesting pictures. Interestingly she said uncertain what the damages were because I told the shop and store manager exactly what the damages were. I also recorded them taking pictures so it would be difficult to deny I didn't tell them exactly what the issue was. If you are disputing damages, then the shop should be able to clearly dispute in pictures. Yet, you are asking the customer because the ******** ****s didn't provide accurate information and detailed pictures? We also discussed the ******** **** store manager leaving a voicemail for goodwill on damages. So disputing the claim yet offering items of value? Calls are recorded, in addition to the managers taking pictures of the damages which I have containing audio and video confirmation. This is the type of service you get from ******** **** and Fleet Response. 
  
  

• Initial Complaint

  Date:10/23/2023

  Type:Facilities Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 9/12/2033, my car a 2017 Honda Accord was brought in to **** * in ******* ********* for an oil change. The car had no problems before going in and after they changed the oil THEY SAID EVERYTHING WAS FINE.
  
  Not less than 10 minutes later the car broke down on the side the road. It would not start.
  
  I got the car towed home. I went to Take 5 and spoke with a guy who said he was the Supervisor. He gave me a number to call.
  
  I called the number and made a claim. They told me it would take 24/48 hours for someone to call me. I waited and waited after 48 hours I called back myself. I got transferred to a voice mail.
  
  Next day I called again, still got transferred to a voice mail.
  
  Finally after over a week, ***** a Supervisor called me on Sept 26, 2023. She said she would make an appointment at the nearest auto shop. It was ***** ***** for 10/4/2023 at 10:00am. ***** ***** sent a text message about the appointment.
  
  I tried calling ***** back the next day to find out when the tow company was coming to get the car. I kept getting her voicemail. Everyday I called and got her voice mail. I. NEVER GIT A CALL BACK FROM HER.
  
  On October 4, no one came to get the car so it didn’t get to ***** *****.
  
  I kept calling every day and got voice mail with no call backs.
  
  On 9/28/2023, ******* *******, call me and said the car would be assigned to appraisal who would come to the house to check the car.
  
  On October 2, ****** came out to check the damage on the car.
  
  On October 4, after several calls and voice messages I left, I got a email from ******* stating there was an issue with inspection.
  
  Finally, after several calls and no response from my voice message, ******* called me on 10/12 to say they would get the car towed to ***** *****. The towed company came to get the car.
  
  On Monday, October 16, I talked to *** at ***** ***** and he said the car’s engine was damaged.
  
  He told me to give ******* his number.
  
  I emailed ******* on 10/16. He emailed 2 days later.

• Initial Complaint

  Date:10/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Incident occurred in March 2023. The garage where I parked my car returned my car with damages to my front bumper. Garage opened a claim with Fleet Response. My claim was promptly denied by fleet response because I did not have evidence of any wrong doing by the garage. Somehow it is up to me to provide evidence that something happened in their garage while it was parked there. They did no work in trying to get any video evidence from the garage. I kept urging them to get video evidence from the garage, but I was told that the garage does not have access to the video…again no work in trying to obtain access in any way. Zero effort.
  
  So unless the customers themselves record every second and every angle of their car while parked in a garage represented by fleet response, the garage can do whatever they please to your car and they are cleared of any responsibility.

  Business Response

  Date: 10/14/2023

  This is in response to a complaint received by Mr. **** ***
  *** for an alleged loss occurring on 03-27-23. Mr. ***’s vehicle was parked in
  a parking facility run by **+. The vehicle entered the parking facility on
  03-27-23 at approximately 6:30 AM. Upon arrival, the attendant filled out a
  “pre park” ticket and handed it to Mr. ***. I have attached a copy of the pre
  park ticket for review.&nb**; The damage to
  Mr. ***’s front passenger side bumper was pointed out to Mr. *** by the
  attendant and was marked on the pre park ticket.
  A denial was provided to Mr. *** and our decision was
  relayed to him on several occasions as the damage he was claiming was pre
  existing damage. Mr. *** has refused to accept the denial, however, has been
  unable to provide any further evidence to support any liability on **+.
  Unfortunately, the location does not have access to any
  additional video footage. The video footage provided by Mr. *** does not prove
  any impact or damage occurred while the vehicle was being parked at the **+
  facility.
  Based on the lack of any additional information to the
  contrary, **+/Fleet Response will be sticking with their denial.

  Customer Answer

  Date: 10/16/2023

  &nb**;I am rejecting this response because:
  
  
  The “pre existing” damage marked by the garage on the ticket and the new damage are in a similar location but very different damages - just because the garage ticket completely circles the front right corner on a small icon of a car does not mean a whole lot. You’re right that my video evidence does not show the damage happening while my car was in motion - I am not disputing that. What I am disputing is that the damage happened while my car was parked - perhaps another vehicle was driven into my car? All I am asking is for you to review the garage’s video footage because that’s where the evidence is but of course nobody has access to it or is there any push for you to ask your client for it. Based on this experience, if the customer does not have complete surveillance footage of their vehicle while parked in this garage, the customer is complete at fault for it..
  

  I also want to add that I’ve been parking in this garage for many years for work and for the most part they have been very good except for the last 1.5 years where they have been very careless. The 2 other times my car was damaged, fortunately for me they drove my car into someone else and I had dash cam evidence. Now I am in the role of those parked cars that my car was driven into - helpless because I bet no garage surveillance was provided to them and they were probably told that it was a pre existing damage.

  Customer Answer

  Date: 10/16/2023

  I also want to add that if you’re really relying on the marks on the parking ticket as evidence I could have easily waited for a day where the parking attendant didn’t make any marks on the ticket because that happens quite often if you think I’m trying to con you in anyway. I’m just trying to get some accountability for what happened to my car. I don’t think asking for camera footage is asking to much when I know it exists all around the garage.

  Business Response

  Date: 10/18/2023

  Mr. *** admitted that the garage ticket he was provided with
  shows preexisting damage to the right front corner of the vehicle. To date, we
  have insufficient evidence to support the fact that there was any further damage
  caused to the vehicle after it was parked at our clients parking structure. Mr.
  *** has given several different scenario’s as to how he felt the damage was
  caused. The garage employees dispute any such activity and unfortunately, there
  was no video evidence available to support Mr. ***’s allegations. Due to the fact that there remains insufficient
  evidence to support Mr. ***s allegations that **+ caused damage to the vehicle while
  in their possession, **+ should be allowed to retain their denial.

  Customer Answer

  Date: 10/19/2023

  &nb**;I am rejecting this response because:
  

  On the attach image, circle A is the preexisting damage that I acknowledge on the ticket when the car was dropped off. Circle B is what was returned to me. The garage is always going to deny, even in my previous cases the garage has denied any wrong doing with a clean ticket and video footage so their denial does not have weight on this matter (I can prove this with my previous claim number)
  

  The bottom line and the main point of my complaint of your business to BBB is exactly this: The garage has a surveillance system that can show what happened to my car in the 7 hours that it was parked there. Evidence that can end this claim in 2 seconds and prove whether or not they are at fault.

  All I am asking is to bring that evidence into the light. The fact that the garage can just say that they do not have access to the video, if you truly believe that, and can move on from any accountability is absurd. And you as their rep are okay with this practice - and probably encourage it so you don't have to pay out - is the reason for this complaint.
  

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2023 I went to the Discount Tire location at:
  **** ********** **** *** ***** ** ****** Phone # ************.
  Invoice# ******* 
  During the installation of new tires on my 2007 Mitsubishi Raider truck they scratched up the paint on my passenger side fender, door and put numerous gouges in the door panel trim.
  The manager was very professional about the situation and put a claim in with their insurance company. This is where the problem then arose with the insurance Company - Fleet Response.
  
  According to ** law, you are allowed to use a repair facility of your choice; so I researched and took the vehicle to a repair shop with a good reputation. The needed repairs are complicated by the fact that the "Factory installed" decals are no longer available and therefore would have to be removed from the entire vehicle in order to make the repairs match. I forwarded the estimate of $2962 to to Fleet Response.
  Fleet Response did not agree with the estimate, citing the time involved with decal removal and a "pre existing condition" of a minor surface rust issue elsewhere on the door. The body shop assured me that the estimate does Not include any effort to address said "pre existing" condition and would simply paint over it and offer no warranties - which is understandable and fine by me.
  
  
  Fleet Response Then forwarded the following body shops:
  
  Caliber Collision: I called 3 of their shops and all said they do not do work for Fleet Response.
  
  ******** auto body: I made an appointment and upon arrival they said that Fleet Response is notoriously unresponsive, pay scales are 3 years out of date and that they no longer will do any work for them.
  Collision Center: They reiterated the same concerns as ********, but did submit an estimate - $1000 higher than my previous estimate.
  
  Then they set up an appt. with *******. The mgr. said that Fleet R. told him they did not want his shop to do the work. Fleet R. tells me they declined to bid. Both can't be true.

  Business Response

  Date: 07/26/2023

  Fleet Response contacted the customer and resolved their complaint
  to their satisfaction.

  Customer Answer

  Date: 07/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle was damaged at a hospital parking lot, then claim transferred to fleet response, they have been very discrimatory, unfair their evidence is not clear and does not show the damages they state were preexisting.
  
  I am requesting a repaid check for my vehicle or repair services. They have been not willing to help me file an appeal. They keep sending photos of my vehicle without the damages. And still simply respond by saying "claim denied ".

  Business Response

  Date: 06/29/2023

  The claim was investigated and furthered reviewed once the
  customer sent in a rebuttal. The damage was capture on video as the customer
  drive by the cameras while entering the facility.  The customer was providing with the capture of her vehicle
  entering the location and insist it is a glance and not damage.  However,
  the capture it clearly shows damage to the right lower side of the vehicle.  We informed the customer that the claim will remain as deny.
   Capture is attached.
  

• Initial Complaint

  Date:06/26/2023

  Type:Facilities Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Team,
  On 06/23/2023, America's tire installed four new tires on our Mercedes E300:
  
  1 - Transaction amount: $1074.22
  
  2 - America's tire damaged all four wheels in varying degrees - three highly damaged, one minor damage.
  
  3 - The damage appears to be caused by their impact wrench pounding the area in close proximity of the lug nuts. The radius of the damage is verbatim to that of an impact wrench socket.
  
  4 - They also took out small chunks of the wheel in proximity of the center caps, likely from prying off with a hard metal tool.
  
  5 - Also one of the tire valve cores was incorrectly installed (not tightened) causing the tire to lose pressure
  
  ***The damage appears malicious - rather than careless or insufficient training***
  
  
  Please help!!!

  Business Response

  Date: 07/07/2023

  We have come to an agreement with the customer on settlement of the claim, and a payment is in process to the customer.  This has been resolved.  thank you.

  Customer Answer

  Date: 07/10/2023

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** - although I am very dissatisfied, I welcome the final closure.  Thank You Again for all your help!

  ***** 

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached: Discount Tire Center dispute document and attachments.
  
  SUBJECT: Discount Tire’s damage to 2017 Airstream Flying Cloud travel trailer on October 26, 2022 and subsequent denial of claim by Discount Tire Center (DT)’s 3rd party claims administrator Fleet Response whose non-responsiveness has resulted in this letter.
  
  
  Fleet Response Claim #: *******
  Date of Loss: 10/26/2022
  Date of Claim Denial: 02/27/2023
  PARTIES INVOLVED:
  Discount Tire Center (DT) - located a* **** * ** ****** ***** ******** *****
  ****** *****- One of DT’s Senior Assistant Managers who supervised “the work.”
  ****** *********- DT’s Store Manager
  Fleet Response - 3rd party claims administrator for DT: 695 Boston Mills Rd. Hudson, OH *****
  Claims Supervisor that sent “denial letter” (attached) - **** ******** ************ x***
  Agent initially assigned to claim - ****** ********** 800-338-0619 x***
  Agent that denied the claim - ****** ******** ************ x***
  Claims Manager - ****** ******* ************ x***
  
  Asset: 2017 Airstream Flying Cloud travel trailer:
  25’ tandem axels: Empty Weight 5,670
  Owners: ***** ***** ******* / ****** ******* *******
  ******** ** *****

  Business Response

  Date: 06/26/2023

  Claim was filed by our client as a disputed claim - no promise of repairs was ever made to *** *******.  Client asked us to investigate the claim.  Our client reported that they followed explicit instructions provided by *** ******* when handling his vehicle. Our client reported that they advised *** ******* ahead of time that following his instructions for handling may result in damage, as what he was requesting was not correct jacking procedures.  *** ******* insisted so our client carried out his instructions and damage resulted.  *** ******* provided little to no details when he provided a statement to our rep, and offered no details as to how his vehicle was handled the day he took it in for service.  Based on information provided to us, no evidence of negligence by our client was found.  This information was relayed to *** ******* on 2/27/23.

  Customer Answer

  Date: 06/27/2023

   I am rejecting this response because:
  
  
  Response to Message from Business
  
  
  The message from Business is rife with inaccuracies.  
  I did not provide explicit instructions on how to handle my vehicle (jack up the trailer).  I did  point out the marked locations for jack placement.
  I was not advised there would be any chance of damage with the jacking procedure the Discount Tire Representative chose to use.  I would have never allowed Discount Tire to proceed if I had been told there was a chance of damage!
  I never requested a specific jacking procedure.  I certainly did not insist on the one used - I allowed it to proceed because I was assured by the Discount Tire Representative it would work.  I offered a safe alternative (Trailer Aid drive on ramp) that was declined by the Discount Tire Representative for the one he chose to use and assured me would work (but it failed).  The Trailer Aid option would have taken more time.
  
  

  Business Response

  Date: 06/29/2023

  Our client has agreed to take care of *** *******'s damages.  I am in the process of compensating him for the repairs.

• Initial Complaint

  Date:12/27/2022

  Type:Facilities Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my tires replaced on 10/21/2022 at Discount Tire, purchased on Discount Tire website. Wheels were damaged, center cap broken. Not easily replaceable as it is a limited edition 1/1200 set. Discount Tire filed a claim with Fleet Response on 10/24/2022. After not hearing from Fleet Response for a month, I then had to call two times to speak with a representative. The representative ************************* ****************************** e-mailed me on 12/6/2022 denying all claims, liability and offering a $300 voucher. I replied 12/12/2022 and still have not received a response after 3 calls, and 4 e-mails.

  Business Response

  Date: 01/05/2023

  Liability investigation was performed. No correlation found between his damages and service performed on his vehicle.  A goodwill settlement was offered to customer in the amount of $300.  He declined and we proceeded to issue a liability denial on the claim.  An email was sent to the customer on 12/06 and a denial letter was mailed to customer.

  Customer Answer

  Date: 01/09/2023

   I am rejecting this response because:
  
  
  I did not receive contact after my response denying; even though I asked multiple questions. I also did not receive a letter in the mail.

  I have e-mailed over 8 times, called more than 10 and left over 5 voicemails finally having to resort to BBB to receive a response.

  I have spoken to Discount Tire, and they are also just as perplexed as to why the claim would be denied when they submitted it in the first place.
  

   

  This has been the most unprofessional business I have ever encountered.
  

  Business Response

  Date: 01/10/2023

  Our client, Discount TIre, filed this claim as "disputed".  We confirmed with the store manager on 10/26/2022 that the claim was in fact being disputed by the store.  Damage shown in photos we received of the claimant's vehicle show damage that does not appear to be fresh and is consistent with curb rash on a wheel.  Customer was offered a small settlement amount as a gesture of goodwill, which he rejected.  Since there is no admission of fault by our client and no evidence proving negligence by our client resulting in damages, and no acceptance of goodwill settlement amount, we proceed with denial of the claim.