Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint because the subrogation company handling Claim #******* has not responded to any of my attempts to communicate or provide additional context. I have emailed twice and called twice with no response.
  
  This claim concerns a Tesla demo-drive incident from July. The issue is not the fact that an accident occurred—it is the improper onboarding process and lack of disclosure that led to the situation now being pursued against me.
  
  When I scheduled the demo drive through Tesla’s online representative, I was told I could simply show up. I was never instructed to upload my driver’s license or complete the required agreement in the Tesla app, which I have since learned is Tesla’s standard process.
  
  At the dealership, the advisor took a quick photo of my license and showed me an on-screen agreement. The text was extremely small and not explained. I was told, “You should have seen this online,” but I had not been given any link or instructions beforehand. No one verbally disclosed that I would be personally responsible for vehicle damage or that Tesla did not cover test-drive incidents under their insurance.
  
  I participated in the demo believing—reasonably—that a dealership inviting potential customers to test-drive would maintain its own insurance coverage, especially for people who do not yet own a vehicle or have personal auto insurance.
  
  During the drive, I accidentally struck a pillar in a tight parking area while testing FSD. I fully acknowledge the mistake. I would like a representative contact me to discuss this case, as I have received no response to multiple attempts.

  Business Response

  Date: 11/20/2025

  Thank you for reaching out
  with your concerns. We are a subrogation company hired on behalf of our client
  to assist with the repair and recovery of vehicles that are damaged while on
  loan. We are not part of the initial process of loaning out the vehicles. I’ve
  reviewed the file and determined that the email address that we have on file
  for you is incorrect. We also didn’t have a ph# listed. We will have someone
  reach out to you directly to discuss the settlement of this claim.
  
  

• Initial Complaint

  Date:11/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred to this business organization for the repair of my Toyota Highlander 2018 damaged by Discount Tire, but ****** ****** with the phone number **********, extension number 145, denied the claim based on her submission that Discount Tire did not work on the side of the car that was damaged. Discount Tire did tire rotation, hence they worked on every side of the vehicle and secondly they drove the car to their workshop, which has narrow paths, I drove on the road, had no way or reason to cause the car to be damaged at that very spot. But every efforts I made to speak directly with ****** ****** she frustrated and declined. I left her a voice message and knew because she heard my accent she decided to refuse to speak with me. The went ahead to block my email contact with her without a resolution of the claim.

  Business Response

  Date: 11/05/2025

  Based on the information reviewed, we have determined that there is no evidence indicating any negligent actions by our client. The damage to the vehicle cannot be attributed to Discount Tire’s tools or equipment. Additionally, there is no available camera footage of any incident, nor do any employees have knowledge of an occurrence during the customer’s service appointment.
  As a gesture of goodwill, Discount Tire authorized a settlement offer of $200 to the customer. However, the offer was declined. In the absence of evidence establishing our client’s liability for the reported damages, the claim was subsequently denied.

• Initial Complaint

  Date:11/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me on August 25th regarding a damage claim from a rental car with Avis/Budget. I disputed the claim on the day that I received the e-mail as I did not cause any damage to the rental. Over the next 2 months I sent a total of 10 emails disputing the claim and asking for additional information. I received 2 responses during this time. One response claimed that they had not received any emails from me. The second response asked me to not include anyone else in the email chain. They also included a generic response that did not answer a single question that I had been asking since the beginning. They also included a line that said "Never once did we blame you for the damages" which I thought was odd since that was the entire reason for them contacting me.
  
  To this day, I have received ZERO assistance from them in resolving this issue. I reached out to Budget directly and they said they could not assist with damage claims and that I needed to deal with Fleet Response directly. I explained that Fleet Response will not communicate with me regarding anything, and they simply said the same thing to me again.
  
  This has now been passed on to another collection company. A collection should not be made against someone if the claiming company is unwilling to communicate with said party.
  
  I have attached my email chain as well as the original receipt that was received upon check in. If the damage they claimed I did was there during check-in, surely the employee who does a walk around and checks the gas would have noticed this, no? The damage they are claiming is not a scratch. The car hit something with force. The emplyees always stand in front of the car while having you pull in, so there is little to no chance this wouldn't have been seen when returning the vehicle.

  Business Response

  Date: 11/10/2025

  Good afternoon, 

  Fleet Response received this
  claim from AVIS to pursue the renter for the damages sustained to the rental
  vehicle. The damages to the rental vehicle were noticed when the vehicle was returned from rent. We submitted the supports for the
  damages to the renter on 08/25. We have reviewed the renters' disputes and found
  the damage to have occurred during the period the vehicle was in the case,
  custody, and control of the renter. Attached is the damage report showing the
  damage was identified upon turn in. The assigned specialist attempted to work
  with the renter and resolve this claim. The renter indicated they would no
  longer respond to our correspondence. Several email responses were sent to the
  renter in response to the questions. No contact has been made with the renter
  since the file was referred to an outside agency for additional action in
  mid-October.
  We make every attempt to
  resolve disputes without issue. We look forward to working with this renter to
  resolve this claim. 

  Customer Answer

  Date: 11/10/2025

   I am rejecting this response because:
  

  
  

  Please attach the emails that you claim **** sent  me. She did not respond to my many emails to her, nor did I ever claim that I would not respond to any further communications. I told **** that I would not discuss this over the phone due to the shady business practices that had already taken place. This was after she left me a voicemail saying she had already called and emailed several times (which was false).

   

  To date I have 1 missed call and 1 response to my many emails.

  The car was checked in with no damage as shown in the receipt attached. If the number was hanging off of the car as shown in the images sent to me, why would this not have been noted during checkin?

  I have made every attempt possible to resolve this, but your representatives lack of response has made it impossible 

  Business Response

  Date: 11/13/2025

  Good afternoon,

  I am sorry but we are unable to release our work product. However, we emailed the customer multiple times, and the customer did not respond. Fleet Response is no longer handling this clalim. 

  My Best, 

  Customer Answer

  Date: 11/14/2025

   I am rejecting this response because:
  
  
  Please attach the emails that were sent. I would love to see them. I already attached the emails that I sent with no response from you.

• Initial Complaint

  Date:10/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a 13 year loyal Discount Tire customer.
  My car has always been been dealer serviced, with instructions not to rotate tires or check tire pressure, I have always depended on Discount Tires competent professional service to handle this, as they are a priority maintenance component that my safety as well as the safety of my loved ones, as well as the general public on the roadways depends directly upon.
  On 08/22/2025 I had my routine wheel balancing service performed at the Redmond Washington Discount Tire location.
  Very disappointed, that all four of my wheels cores were gouged scratched and damaged. My driver's side front door has a nine inch long dent on the edge of the door.
  As a result of which I had to return on 08/25/2025 to have these re balanced, and report the damage.
  *** the Manager took pictures and verbally committed to having the damage fixed.
  Rather than fix the damage as promised he sent in a disputed claim to Fleet Management, who asked for pictures, estimates etc.
  I provided this information to them.
  They make their living based on underhanded delay in responding as well as decline of responsibility tactics, denying legitimate damage claims of very essential motor vehicle service, which are irresponsible, unprofessional and a safety risk to the consumers directly as well as the general public.
  Opening themselves as well as well as the clients they represent to very risky liability claims God Forbid.
  Fleet Response needs to take a deep hard look at their incompetent, unprofessional business practices which is reflected by their 1.17 BBB rating.
  One cannot put a price on the the safety of an individual and the general public.
  Not to mention question or judge the integrity and intentions of anyone.
  Most of all assist others in not being noble enough to honor their word.

  Business Response

  Date: 10/27/2025

  We are in receipt of the complaint Mr. ******** filed with
  your office. Fleet Response is a third-party administrator for our client
  Discount Tire and not an insurance company.
  Mr. ******** visited a Discount Tire location for service on
  August 22, 2025 where he had a tire rotation and balance performed. The next
  day, he returned to the store and reported he felt a small mark on his driver’s
  front door that he claims was not present prior to service. The claimant also
  alleged that all 4 of his wheels were damaged because of the service. The store
  does not believe they are responsible for any of these damages, and they
  subsequently submitted a disputed liability claim to us for investigation.
  We took statements from the store and Mr. ******** and
  gathered photos of the alleged damage. After review, none of the damage Mr.
  ******** alleged could be attributed to the service at Discount Tire. As a
  gesture of customer service on behalf of Discount Tire, we offered Mr. ********
  a concession payment of $300.00.
  Mr. ******** then stated to us that he believed we could
  have the wheels repaired for approximately $400 plus tax. Again, as a gesture
  of customer service, we agreed to his request and sent him a formal release to
  sign and return to us so that we could issue payment in the amount of $422.00
  as settlement on this claim.
  Mr. ******** then sent us an estimate from a wheel
  refinisher and requested payment for $1,234.24. Again, we found no evidence
  that Discount Tire was responsible for the damages Mr. ******** was alleging,
  and we declined to offer a further concession beyond the $422.
  Mr. ******** then filed a complaint with your office. After
  reviewing the original complaint with our client Discount Tire, they agreed to
  increase the concession offer to Mr. ******** in the amount of $1,000 as a
  gesture of customer service. I discussed this offer with Mr. ********, and he
  declined the offer. The liability in this claim is disputed and the additional
  information we received from the claimant was not sufficient to overturn our
  liability decision.
  Our investigation has determined that there is no evidence
  to indicate that Discount Tire is liable for damages to Mr. ********’s vehicle.
  He has declined both of the concession offers we presented to him as a gesture
  of customer service to settle this matter, and we have since issued a formal
  denial to Mr. ******** and our file is now closed
  

  Customer Answer

  Date: 10/30/2025

  The reply sent by this business is inacurate, I will be pursuing more legal action not in the interest of the few thousand dollars cost to damage. 

  Not to mention the waste of my time and energy based on the promised words of a business in general, as everyone I reached out to said that the damage would be repaired.

  But more in the interest of the safety of myself and the general public on the road which depends of professionally serviced wheels and tires.

  Customer Answer

  Date: 11/03/2025

  Please see email from Discount Tire dated October 16th 2025:

  
  
  Hello ****, 
  
  Thank you for taking the time to fill out our form and share your recent experience at our ***** ** **** *** ******** **, store location. I apologize for the inconvenience and frustration you encountered.
  
  We value your feedback and take your concerns seriously. Your experience does not align with our commitment to providing exceptional customer service. We are committed to learning from this situation and taking steps to prevent similar occurrences in the future.
  
  I have personally reviewed your concerns with our regional executive staff. They will be reaching out to you within the next two business days to discuss your experience in more detail and address your concerns promptly.
  
  Please don’t hesitate to contact me if you have any further questions or concerns. I appreciate your understanding and look forward to the opportunity to resolve this matter to your satisfaction.
  
  Thank you for being a Discount Tire customer. 
  
  Sincerely,
  ****** ******
  Customer Care Sr. Specialist

  Customer Answer

  Date: 11/04/2025

  Good afternoon please see email from Discount Tire Escalation Customer Service Team:

  FW: Corporate Customer Care family dated 09/25/2025 **ACTION REQUIRED** WAS ** * ************
  
  
  Attention Claims Manager,
  We received a call today from a customer sharing the experience they had at your store. The summary of this call is as follows:
  
  
  Call Summary: Customer ******** expressed frustration about an ongoing wheel damage claim (#*********). Initially, Discount Tire claims department offered approximately $400 based on photos from an Edmonds shop, but when the customer visited Sound RealWorks (Discount Tire's partner), *** assessed the actual damage at $1,234. The customer forwarded this estimate to ****** ****** in claims but hasn't heard back. The customer has an appointment to get the wheels fixed on Tuesday (30th) and is seeking urgent resolution. **** (agent) agreed to escalate the issue to claims via high-priority email and accepted the customer's forwarded estimate details.
  
  
  I apologized for their experience and provided them with the expectation that you will be contacting them to address their concerns no longer than 2 business days from today. Our ask of you, please contact this customer within that time frame and reply to this email with the outcome of your conversation to confirm this matter has been resolved.
  Thank you,
  
  
  
  
   
  
  
   
  
  
  We welcome your Feedback!
  
  
   
  
  
  Thank you,
  
  
  Discount Tire Co.
  
  
  **** ****** *******
  
  
  Customer Care Specialist
  
  
  ************
  
  

  Please aslo see Hunter Wheel Balance manufacturers opinion on damaged wheels:

  The Hunter Road Force Elite balancer itself is designed to measure and identify potential damage or runout in alloy wheels and tires, not cause it. However, improper use of the machine or its accessories by a technician can lead to cosmetic or structural damage to an alloy wheel. 
  Potential Causes of Damage
  Damage to alloy wheels during the balancing process is typically a result of technician error:
  Improper Clamping/Mounting: Using the wrong centering cones or pressure cups (e.g., "front-coning" the wheel instead of "back-coning") can put pressure on the cosmetic face of the wheel or fail to center it correctly, potentially causing damage or inaccurate results.
  Incorrect Accessories: Using non-Hunter-approved accessories or failing to use a five-finger style clamping plate designed for modern, hub-centric alloy wheels can lead to scratches or gouges.
  Lack of Lubrication: Insufficient tire mounting lubricant can make it difficult to seat the bead properly, leading to potential damage to the tire or rim during mounting/dismounting procedures, which are part of the "ForceMatching" process.
  Debris or Surface Contamination: Failing to clean the mating surfaces of the wheel and balancer can lead to improper seating, which the machine's "Centering Check" feature is designed to flag, but if ignored, can cause issues during the spin cycle. 
  How the Machine Prevents Damage
  The Hunter Road Force Elite has built-in features to prevent issues when used correctly:
  "Centering Check": This feature alerts the technician to potential centering errors or debris on the mating surface before the main test, helping prevent errors or damage.
  Force Measurement: The machine applies a force of up to 1,400 lbs (635 kg) via a roller to simulate road conditions, but this pressure itself is within the normal operating range for a tire under a vehicle's weight and is designed to detect existing flaws, not create them.
  Match Mounting Guidance: The machine provides instructions on how to rotate the tire on the wheel (match mounting) to resolve force variation issues, which involves dismounting and remounting the tire using a tire changer, an associated process where care must be taken. 
  Summary
  The Hunter Road Force Elite is a diagnostic tool that can identify pre-existing wheel or tire issues (such as bends or structural defects) but does not typically cause damage to a healthy alloy wheel if operated correctly by a trained technician using the proper mounting methods and accessories. Damage is almost exclusively due to operator error during the mounting or dismounting process.

  In the response from Fleet Response they mention an investigation:

  As a consumer I am entitled ro the details of said investigation, who it was conducted by and the findings in details.

  Please forward these to me through this intermediary.

  I would.like to remind Fleet Response that making false claims of investigations and its findings is not permissible by law.

   

• Initial Complaint

  Date:10/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company damaged my vehicle I provided proof as well as the company taking responsibility for the damage however the 3rd party company handing the claim has drug their feet and are trying to classify the damage as word against word when they have proof the damage was caused by discount tire I want to be paid for my time and the damage this has been going on 2 months

  Business Response

  Date: 10/10/2025

  Good afternoon, 

  We have reviewed this complaint and the associated file. Our records indicate that the automotive shop that the customer choice *********** advised ********************** that the vehicle has no damage beyond a worn batter, and the paperwork and photos we received do not indicate any damage to the unit in question (batter voltage sensor). The customer has agreed to take their vehicle back to ********* for a proper diagnosis of the battery voltage sensor and will obtain additional photos of the damage. Fleet Response will assess the damages claimed once we receive updated documentation. 

   

  Thank you

  Customer Answer

  Date: 10/10/2025

   I am rejecting this response because:
  The information they requested has been sent 
  
  

  Business Response

  Date: 10/16/2025

  Good Afternoon, 

  We have received the additional documentation Ms. ***** has provided. Our Claims leadership is in the process of reviewing the items and will update the customer once our review is completed. Thank you.  

• Initial Complaint

  Date:10/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the brewery apartments in Memphis Tennessee. I park in the parking garage owned by metropolis. I have filed a claim with metropolis and the claim went to fleet response. On sept 23 I should have heard from them within 2 business but I haven’t heard anything back. The agent over my claim name is ***** ******* I have a email ************************** and a phone number **** *** **** **** I’ve called and left voicemails and still no response I’ve also emailed her too. I’m not sure what the problem is but this company is ghosting me no communication at all. My car needs to be repaired or I will take other legal actions.

  Business Response

  Date: 10/07/2025

  In response to the consumer’s complaint regarding a lack of contact, this claim was reported to our office, and an initial outreach attempt was made on September 24 via text message. Further investigation was required, and we contacted our location to verify additional details related to the loss. Subsequent contact attempts were made with the customer via phone and email, after which the customer returned our call. During this communication, the customer was advised that liability has been accepted and that we are awaiting their selection of a repair facility in order to proceed with the next steps.

  Customer Answer

  Date: 10/07/2025

  The claim representative does not communicate unless i contact her i feel like i have to harass her to get a response which is unprofessional. She will not answer phones but will respond to emails at times. i have taken my car to a repair shop in network on 10/07/2025 so im going to see if i get a phone call from ***** ******* which im sure i wont I bet i have to harass her to find out what happens next. For the record because im not sure you understand i should not have to keep contacting ms ******* she should be contacting me and following up with me about the claim. i need her to just do her dam job

• Initial Complaint

  Date:09/23/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the owner of a 2011 Chevrolet Roadtrek 190 Popular that was damaged on July 25, 2025. The responsible insurer, Fleet Response, has failed to properly pay my documented loss of use damages.
  
  While the insurer approved partial reimbursement for a rental vehicle, they have refused to pay for the period I was completely without a replacement RV, despite being provided with full documentation. I submitted a formal demand on 09/11/2025 and a follow-up on 09/19/2025. On 09/18/2025, the adjuster sent a boilerplate denial that did not address the specific days I was without a vehicle. Since then, they have ignored my follow-up phone calls and emails, and no payment has been issued.

  Business Response

  Date: 09/25/2025

  To address the first part of this complaint, Fleet Response is not an insurer nor an
  insurance company. We are a Third Party Claims Administrator.
  In reviewing this request we have already issued payment in the amount of $5320.02. We
  have accepted responsibility for the remaining rental expenses of $1098.18 but are unable
  to issue payment until a signed release has been received.
  Fleet Response has acknowledged the consumers demand for additional loss of use in the
  amount of $5,698.00 and will re review their request with our client for the additional days
  of 07-25-25 through 07-29-25 and 08-25-25 through 09-11-25.

  Customer Answer

  Date: 09/25/2025

   I am rejecting this response because:
  
  
  While I appreciate Fleet Response’s clarification that they are a Third Party Claims Administrator, they are handling this matter on behalf of the responsible party, and therefore my complaint is properly directed here.
  
  
  To date, Fleet Response has issued payment of $5,320.02 and has approved an additional $1,098.18 in rental expenses. However, that payment has been improperly conditioned on my signing a release that would waive my right to pursue the unresolved portion of my claim. As my documented loss of use claim for the periods of 07/25/25–07/29/25 and 08/25/25–09/11/25 remains outstanding, I cannot and will not execute a release that extinguishes those rights.
  
  
  I note that Fleet Response states it will “re-review” my loss of use claim with its client. Respectfully, this matter has been under review for several weeks, and further delay is unreasonable. California law entitles me to compensation for loss of use during periods when no replacement vehicle was available. My documentation has already been provided.
  
  
  I request a clear and prompt resolution of the outstanding $5,698.00 in loss of use damages, without conditioning partial payment on the execution of a release.
  

  Business Response

  Date: 09/30/2025

  *UPDATE: Since the original response was prepared, our client has approved the additional
  loss of use in the amount of $5412.00 and the rental balance of $1098.18. A release has
  been forwarded to the customer for signature. Upon receipt of the signed release, payment
  will be issued

  Customer Answer

  Date: 10/03/2025

   I am rejecting this response because: 
  
  
  I have signed the release as requested. I will consider this matter resolved and close the complaint once payment has been received and processed.
  

  Customer Answer

  Date: 10/10/2025

  I received the check and am satisfied with the resolution provided by Fleet Response. You can close this complaint. 
  

  Thank you. 

• Initial Complaint

  Date:09/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I parked my vehicle on March 15, 2025, in the International Parking Deck at Hartsfield–Jackson Atlanta International Airport, which is managed by Metropolis Tech. The next day, March 16, my car was stolen from the lot, piggybacking out through the gate (as shown on security cameras).
  
  Although my vehicle was recovered, it was damaged and personal property was stolen. My insurance (GEICO) only covered repairs, not the stolen items.
  
  I contacted Metropolis Tech multiple times requesting reimbursement for the stolen property and a refund for my prepaid parking fee. They denied the claim, citing “self-park lot” terms, yet their posted disclaimers do not specifically exclude theft. They also ignored follow-up requests.
  
  Desired Outcome:
  • Compensation for the stolen property not covered by insurance.
  • Refund of prepaid parking.
  • Assurance of improved security measures in airport parking facilities.

  Business Response

  Date: 09/09/2025

  On March 15, 2025, at approximately 7:21 p.m., Ms. ***** S. ******** parked her 2019 Mercedes-Benz GLC 300 in the International Park Ride lot, Level 2, Row C. She returned on March 24, 2025, around 11:30 a.m., and upon arrival discovered that her vehicle was no longer in the spot where she had parked it before her trip.
  Our courtesy driver, Mr. *** **********, promptly notified the International Hourly Manager of the missing vehicle, and I was informed shortly thereafter. The Senior Operations Manager immediately went to the International Park Ride lot to meet with Ms. ********, gather details, and complete a Customer Incident Report in accordance with our standard protocol.
  Atlanta Police Department Officer Reggie ***inson later arrived on site and was briefed on the situation. He proceeded to the IPR Management office, where Ms. ******** provided her statement. During this process, she disclosed that she had left her car key/key fob inside the vehicle before departing for her trip.
  Ms. ******** has sought reimbursement for items missing from her vehicle. However, she acknowledged awareness of the posted disclaimer, which clearly states that vehicles are parked at the owner’s risk and that the company is not responsible for damage to or theft of vehicles or their contents.
  After careful review, her claim was denied, as our company is not liable for theft or loss involving self-parked vehicles. A denial letter was issued on March 25, 2025, and the case was formally closed. We have continued to uphold this decision.

• Initial Complaint

  Date:09/05/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a vehicle from Sixt in Canada. After the rental (Rental agreement: 9603472021), a damage claim was subrogated to Fleet Response, which is Sixt’s designated claims administrator.
  
  The issue is that Fleet Response billed me in USD instead of CAD, even though my rental agreement and all Sixt charges were in Canadian dollars. This error resulted in an overcharge. I have repeatedly contacted both Fleet Response and Sixt to correct this, but neither company has resolved the matter.
  
  I am requesting that the incorrect USD charge be reversed and reissued in CAD in accordance with my rental agreement, or refund for the excess amount I already paid.
  
  Both companies have had ample time to address this, but the lack of response is unreasonable. The incorrect billing is also delaying my insurance claim. I am filing this complaint to obtain a resolution and to ensure proper billing in the contracted currency.

  Customer Answer

  Date: 09/09/2025

  They have refunded 

  Business Response

  Date: 09/09/2025

  The request for reimbursement was provided to the renter with supporting documentation, clearly reflecting the currency in CAD. The renter was contacted to review payment options, and the currency conversion was initially discussed. At the renter’s request, a credit card payment link was issued on 08/25/2025. No further communication was received from the renter following this transaction.
  It was later identified that the payment link did not properly convert the amount from CAD to USD. As a result, the credit card was processed in USD instead of CAD. To correct this, the initial transaction was cancelled and will be refunded to the renter on 09/09/2025. On the same day, we reached out to the renter to notify them of the cancellation and provided a corrected payment link to ensure the charge would reflect CAD accurately.
  We appreciate the opportunity to address and resolve this matter and remain committed to ensuring transparency and accuracy in all transactions.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:07/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I rented a vehicle which was struck by an uninsured motorist while I was dining at a restaurant. At the time of returning the vehicle, I provided the rental company with both the police report and my insurance claim number.
  
  I did not receive any further communication until two weeks ago, when I was issued a loss statement dated June 30, 2025—over seven months after the incident. Since then, I have made nearly a dozen attempts to contact the company via phone and email, leaving at least six messages, none of which have been returned.
  
  To my surprise, I received a threatening letter yesterday regarding this matter that also included with a higher "amount of loss" . I am more than willing to cooperate and assist in resolving this issue. If the company has misplaced the original claim number, I am happy to provide it again. I have also spoken with the at-fault motorist, who has expressed a willingness to cover any remaining balance not paid by insurance.
  
  However, I need to speak with a representative to understand what steps, if any, have been taken to process this claim through the appropriate channels. I respectfully request that the company respond promptly and professionally to resolve this matter.

  Business Response

  Date: 08/11/2025

  This claim was assigned to us by SIXT on
  6/27/25. We've spoke with ****** several times since the file was assigned to us. On 8/7/25 ****** provided the information for the other party that was
  involved in this loss. Our claim with her is resolved.