Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is trying to collect $669.56 from me, on behalf of SIXT RENT A CAR. The claim with a number of ******* is fraudulent. SIXT RENT A CAR is claiming damages on a rental car that I did not cause. The agent representing SIXT RENT A CAR did not conduct an inspection of the rental car at the time of the handover of the car keys. The rental car company is trying to blame me for some scratches on the body of vehicle, which were present before I rented the car. I believe the agent who took the keys at the drop off location was biased.

  Business Response

  Date: 02/11/2025

  We have closed our file and referred this complaint to SIXT for further review. 

• Initial Complaint

  Date:01/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fleet response has taken over a claim from take 5. I have received no resolution nor hardly any responses on the matter. This incident occurred late November and we are about to enter February. I have given them all I can to help with my open claim. This incredibly awful customer service. You can tell no one there cares or is willing to help.

  Business Response

  Date: 01/27/2025

  Fleet Response received the claim and communicated with the claimant on several occasions. It was communicated to the claimant on 12/2/2024 to send over the diagnostics and paper work from the mechanic shop. on 12/12/2024 it was relayed to the claimant that the hand written note they provided would not suffice and we needed proper documentation from the shop on company document with letter head. We did receive this documentation and after reviewing the documentation simply only advised that they redid the oil change on their vehicle. WQe called and spoke with the mechanic shop who advised there was nothing wrong with the vehicle other than the oil level was low. No codes came up and nothing appeared to be mechanically wrong with the vehicle. There was nothing outlining that our client, Take 5, didn't fill up the oil, there was no indication of any leaks to cause the low oil level, and, overall, no evidence to indicate our client acted negligently in any way to cause the issue with the claimant vehicle. 

   

  We advised the claimant on both 12/12 and 12/23 that we still had not received any documentation that would indicate our client was responsible for the low oil level on their vehicle and subsequent need for a whole new oil change. 

   

  As of today, 1/27/2025, we still have not received any documentation or evidence that our client is liable for any costs accrued by the claimant. With no evidence our client did anything wrong we are unable to provide a reimbursement of any kind as liability has not been accepted. 

  Customer Answer

  Date: 01/27/2025

   I am rejecting this response because:
  
  
  No one explained that I would be responsible not as anyone hardly been in contact since this first started. I explained that I gave everything I could from pep boys and that they could reach out to the business if this wasn’t enough. I also explained there was no damage. That pep boys said this could have been faulty materials used or the oil filter was not tightened correctly. I do not have a diagnostic because  pep boys advised us not to spend more money that we clearly might not get back and to wait to see if metals are in the oil. I had my oil changed 2 times in November and I want my money back for both oil changes. I sent both ladies who hardly did their job in this case pictures of the dipstick with almost no oil and every piece of paperwork from pep boys that I could give. I also have not hurt from my claims representative for almost 3 weeks now. No efforts have been made to contact. It’s always been me trying to reach them. I have documentation that I have sent but I am unable to upload any of it to this response. Both those claims reps should have copies in email.

  Business Response

  Date: 01/28/2025

  You as the claimant presented a claim against our client claiming that they are at fault for damages to your vehicle. The burden of proof rests on the claimant to prove our client is liable. Our team has done their due diligence, been in touch with both the claimant on a regular basis, as well as the shop, but to date we have not received documentation to meet the burden of proof that our client is at fault for the vehicle damages. As such, we have not accepted liability and cannot process any payout for any services or vehicle damages.

  Customer Answer

  Date: 01/29/2025

   I am rejecting this response because:
  I never claimed any damage to my vehicle. I simply asked for the money back on both my oil changes from 11/2 and 11/25. Please explain how my car went from having oil then on 11/2 to an error code which I have proof of on 11/22 to having oil below dipstick level on. 11/25 IF take 5 had not made a mistake? I can almost guarantee no one can explain how this happened if there wasn’t some type of negligence on the part of the tech. There has been lie upon lie considering if any emails were ever read, I never said my car had damage. Then again, no one in this office cares enough to even respond when I reach out. Now you’re responding because I’m taking things to another level. I didn’t realize that I would be treated with extreme disrespect and no concern. Whoever is responding, clearly has no  idea what they’re even talking about or would no I never claimed damage. I in fact had let those 2 claims representatives who don’t return emails or phone calls. You don’t rely any information to me, since I had no knowledge of pep boys actually responding on this matter. Maybe ask pep boys what could have been the cause, because pep boys told my husband that this could have been faulty material (take 5’s fault) or the tech didn’t tighten the filter (also take 5’s fault. I just want my $75 and my $108. Both ****** and ******* have COPIES of the receipts and while there are OTHER charges, I asked them to ignore and only pay attention to the oil change price.

  
  

• Initial Complaint

  Date:12/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I first contacted Fleet Response on 11/10/24, after I visited a Take 5 oil change location at **** ** ******* ****** ******* ** *****. After leaving the Take 5 and driving 15 miles, my car broke down, because the oil tank was empty. I began communicating with ****** at Fleet Response, who was handling my Take 5 claim, and things initially moved smoothly- my car was towed to a Firestone repair shop, where it was determined that the engine had shut down because a built-in mechanism determined the absence of oil, and that the engine had since recovered. However, when I picked up the car, I noticed there were new issues with the remotes not recognizing the door locks or the ignition, and the speedometer reading too fast. I communicated with ****** the need to have the car taken to an authorized Toyota repair center to do the necessary reprogramming work, and at that point, replies from ****** began to decrease in frequency, taking two days and then more. Finally, on 11/30/24, she stopped responding altogether- this was after I replied to her email where she asked for further documentation- Take 5 was now arguing back that they had camera footage of them putting oil in the car. However, the car was clearly devoid of any oil- when I broke down, I checked the oil tank and the dipstick indicated "zero" level of oil, and of course the Firestone report indicated an engine reaction typical to having no oil, so there was no need to prove this any other way, but since they challenged the finding, I did ask ****** if there might be another camera which showed the drain plug and the oil pit below the car, and suggested that the drain plug may have been accidentally left open, that the new oil leaked out, and that the drain plug may have then been subsequently closed. At that point, ****** stopped responding. I have emailed her twice since then and also tried calling her, but there has been no reply.

  Business Response

  Date: 12/09/2024

  Fleet Response provided a courtesy tow of the claimant vehicle to Firestone so that the claimant may obtain a diagnostics to determine the issues their vehicle was facing. The claimant submitted a claim to Take 5 that he experienced issues with his and it was determined from the diagnostics from Firestone that there was no oil in the vehicle. We reported this information to our client and they provided video footage showing that the appropriate levels of oil were put into the vehicle at the time of the oil change service. The diagnostics obtained from Firestone did not indicate any issues with the drain plug or oil pan, nor indicate that there was any oil leaks found. We responded to the claimant with this information and asked, via email that is on record, if the mechanic indicated to the claimant if there was any leaks or any issues outside of what they wrote. The claim file is still open and pending a liability determination. The claimant is welcome to speak to the mechanic shop to see if they can provide supports that would support their claim and answer any of their questions they have submitted in the BBB submittal. To date we have not received any documentation indicating anything outside of low oil level in the claimant vehicle. Also, we have received no supports or documentation that support the claimants claim that the key fob, odometer, and locks are related to the oil change service provided by our client. Again, the claimant is welcome to gather and obtain any documentation that we could review so that we could review for liability. The claimant has submitted a claim against our client and the burden of proof rests with the claimant to obtain the proper supports that would support our client is liable for the issues. To date we have not received proper supports to make a liability determination.

  Customer Answer

  Date: 12/09/2024

   I am rejecting this response because: I do not have other documentation or videos beyond the Firestone report that stated that the engine acted in the way expected when there is an absence of oil. I can tell you that when I broke down and checked the oil tank, it was bone dry. The Firestone report comes from the company that you wanted the car towed to. Why would you not accept their report?
  
  
  
  

  Business Response

  Date: 12/10/2024

  Unfortunately, absent any other evidence, documentation, or photos, there is nothing to indicate that our client is at fault or acted negligently to lead to the damages to your vehicle. You, the claimant, have the burden of proof to provide sufficient evidence to support your claim that Take 5 is at fault for the damages. Based on the diagnostics provided, the burden of proof has not been met. Based on the diagnostics alone, it does not indicate where the oil went, if there was a leak, what caused any potential leak, or any information to point toward our client acted negligently. 

   

  The vehicle was taken to Firestone as a courtesy to provide a diagnostics on your vehicle to assist in the support of the investigation process. Fleet Response nor Take 5 are associated with Firestone, therefor we do not solely rely on their documentation to make an approved liability determination. 

   

   

  Customer Answer

  Date: 12/14/2024

  I am rejecting this response because: 1- Fleet says they want more proof, but proof has already been provided in the attached Firestone report- the report is a conclusive finding, and there is no need for additional proof. 2- As a courtesy, I followed the request of Fleet, and on 12/13/24, I called Take 5 in Venice, FL, and spoke with ****, the manager at the location where the incident occurred. **** was surprised that Fleet hadn't settled the claim yet and that Fleet asked me to contact his shop, and he was also unwilling to share any pertinent information- he told me it is Fleet's responsibility to contact him, not mine. He also told me that he had already forwarded all relevant information, including videos, to Fleet, and that Fleet already had what they needed and can check those materials. As I said, there has already been a conclusive finding issued by Firestone, that the car's engine suffered a reaction due to having no oil. This is sufficient for Fleet to honor my request to cover the cost of remediating the problems that resulted from the engine having this breakdown, namely the need to reprogram the remotes so that they will again communicate properly with the locks and the ignition, and to reprogram the speedometer, which is no longer accurate. There is no need for further proof- the Firestone finding speaks for itself, and Fleet needs to underwrite the necessary repairs. Thank you. 
  
  
  
  
  
  
  

• Initial Complaint

  Date:10/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car needs a front windshield camera replaced due to Safelite breaking it. I want to dealer to fix it. We have sent SEVERAL estimates and for one reason or another Fleet Response keeps saying they need something different, or removed, or split up, or anything other than just paying the claim! This has been going on since August! My car is at the dealership awaiting the repair and I can't get anything done!

  Business Response

  Date: 10/28/2024

  To whom it may concern:
  Fleet Response has diligently worked to obtain a
  comprehensive and accurate repair estimate from Checkered Flag repair shop
  which included a breakdown of the parts, part number, labor hours and labor
  rate. We have successfully received a complete estimate, which has been
  approved for payment. *** ****** has been informed of this approval, and the
  vehicle is currently undergoing repairs at the shop. We will process the
  payment to the shop for the repairs, totaling $2,055.98, upon the completion of
  the work.

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 24, 2024, I took my vehicle to Safelite for a windshield repair. During the repair, a piece of machinery crashed into the side of my car, causing significant damage to the front passenger door. After this incident, it took several months of persistent follow-up via phone and email to finally have Safelite submit a claim to their insurance provider, Fleet Response.
  
  To expedite the process, I obtained a repair estimate from Caliber Collision, which included the cost of recalibration recommended by Subaru, the manufacturer. Despite this effort, Fleet Response has been uncooperative and has consistently delayed the process. They are now attempting to refuse coverage for the recalibration, which is a necessary part of the repair.
  
  I have come across numerous reviews on Fleet Response's Google page, where they have a rating of just 1.7 stars based on 117 reviews. Many customers report similar issues, citing poor communication and apparent tactics to avoid full reimbursement for claims. This pattern suggests that my experience may not be an isolated case but rather a common practice within their claims department.
  
  My request is simple: I would like Fleet Response to pay the full amount quoted by Caliber Collision, without requiring me to return to Safelite or any of its affiliates for further repairs. Based on this experience, I have lost trust in both Safelite and Fleet Response to handle this matter adequately. I am seeking the BBB’s assistance in resolving this issue promptly and fairly. Thank you for your attention to this matter.

  Business Response

  Date: 10/17/2024

  Unfortunately, there are occurrences where body shops and responsible parties disagree.  We were able to overcome any disagreements on this claim and the repair estimate was approved.  Payment issued on October 16, 2024 in the amount of $2,782.26. Ms. Thorson was happy with the resolution and our claim was closed. I have attached a copy of the repair estimate and payment transmittal and can provide further documentation upon request. 

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

• Initial Complaint

  Date:10/07/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 26, 2024, we experienced an incident at Take 5 while getting an oil change. The oil change was improperly installed, causing our car to smoke from an oil leak due to an oil filter that was never changed during the process. We called Take 5 the following business day to inquire about a refund. It is now October 7, 2024, with no refund in sight, despite being emailed on September 19, 2024, stating that it would take 7-10 business days for us to receive the refund. It has been frustrating and a hassle to get in contact with anyone from their partner, Fleet Response, to obtain more information and finally resolve the situation.

  Business Response

  Date: 10/08/2024

  Fleet Response does not handle claims for refunds only of service and these need to be addressed with the branch the service was performed at. This is the directive of corporate from Take 5. 

  Customer Answer

  Date: 10/08/2024

   I am rejecting this response because: I received this email detailing that they are in charge of the refund process so this claim is false 
  
  
  
  

  Business Response

  Date: 10/08/2024

  I can appreciate you choosing to reject the response, however, the solution remains the same. We do not handle reimbursement for Take 5 and you will need to address this with the branch location you received service at. We handle claims for vehicle damages, not reimbursement for services.

  Customer Answer

  Date: 10/08/2024

  I understand your response but it has been going through your company 

   

  please refer to highlighted section 

• Initial Complaint

  Date:10/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/26/2024, at approximately, 6:00 p.m. I took my care for an oil change at Take 5 (*** ** *** ** ** ********** ** ***** · ***** ********).While attempting to change the oil, the technician damaged something under the engine block.The manager (whose name I do not know, but his Supervisor's name is ***** - ************) stated to me that Take 5 took responsibility and would refer me to Fleet Response as their insurance carrier for damages.Since then, it has been fully my responsibility to resolve this matter; Take 5 has taken the position that it is up to me to work it our with Fleet Response.On 09/27/2024, ****** (************) with Fleet Response left me a message to call her back related to my case, reference number ********. Since then, I have called her I believe twice, if not more, and she has not returned my calls.09/30/2024 (************) twice spoke to a service representative who assured me she would pass on the information to ****** (extension ***) and that he would call me back, as he was in charge of my claim. ****** did not call me.10/01/2024 Called ***** (************) at 8:35 am and left a detailed message stating I had not received call from Fleet Response.On Tuesday, October 1, I visited Take 5 to ask for help, as my car had not even made it out of their establishment. I was shocked to find out the hood of the car had been left unlocked and exposed since the 09/26 damage incident. the local manager apologized and said he would shut the hood.The manager and ***** claimed they had inadvertently given me the wrong Fleet Response contact information and they gave me a new number: ************.On Oct 2nd, I called twice and was again told ****** would call me, and he did not.On 10/04 I called twice and again was told ****** would call me, and he did not call.On 10/05, I texted ***** letting know there is no resolution to this case and that Take 5 needs to handle the matter with Fleet Response, not me.He did not respond.I am paying $120/day for rental.

  Business Response

  Date: 10/07/2024

  Fleet Response is in receipt of the claim file. One of our representatives attempted contact with the claimant on 9/27/2024 and 10/1/2024 with no answer from the claimant. We handle calls in the order they are received and will continue to make every good faith effort to connect with the claimant to begin the claim process and investigate the claim accordingly. 

• Initial Complaint

  Date:09/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In May, vehicle was Damaged by Take 5 Oil Change. Reported Damages, I received a call from Fleet Response, I have worked with 3 different Claims Representative regarding my Claim ******* and provided documentation requested. I was placed in a Rental while vehicle was in the shop for repairs. Vehicle repairs have been completed and Fleet Response still has not paid invoice as promised, please see attached invoice. On 9/25/24 I received a phone call from rental car company stating that Fleet Response is stopping payment on Rental, no one from Fleet Response has contacted me nor have the claim been paid to BMW. Despite number of attempts contacting, As of 9/25/24, I contacted all parties, Fleet Response via phone and email including Supervisor. I spoke to Caroline in Accounts Receivable and Ahmed in the Service Dept at BMW both have confirmed invoice has not been paid and followed it up with an email. Please be advised that BMW will not release my vehicle until payment has been made in full. Fleet Response shall continue to pay for the rental, until this claim has been paid and I have received confirmation via verbal and email with confirmation #.

  Business Response

  Date: 09/25/2024

  The claimant is still in the rental and Fleet Response extended the rental while we sorted out the payment processing to the claimant body shop. Sometimes the extension request from our system to Enterprise can be delayed. We made two attempts to pay the body shop but did not have the correct email address so our credit car link payments, which were sent on 9/20/2024 and 9/23/2024, did not get to the correct person. As of 3:30PM we received the correct email address and are working to remit payment to the shop for the repairs we covered for the claimant. Rental remains current and active for the claimant.

• Initial Complaint

  Date:09/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I drive a Mercedes 2020 took my car for a oil change at take 5 oils on August 25th on the morning of August 26th my car started smoking out of the exhaust and started shaking I took it to closest Mercedes dealership, which was right around the corner. During the diagnostics they discovered that my engine was overfilled with oil and it caused $4800 worth of damage. I asked him to take pictures as well. I made a claim with Take five on August 26 the same day I took my car for a diagnostic test. Escalated my claim four times until somebody got to me. Once I got the adjuster, her assistant Failed to provide me with the information that I needed Yelled at me over the phone hung up on me When I asked her to give me a basic respect of letting me speak before she starts interrupting me. I addressed the issue with my claims adjuster but she didn’t seem to care too much. After I sent all the documents that they needed and asked for I stopped getting any responses. I emailed my adjuster multiple times She never responded to me. I called and I finally got to speak to somebody. She put me on hold and she spoke to my adjuster she told me that my adjuster said she will call me by the end of the day and For me to feel free to send a letter of representation. Never said anything about my case or addressed Any of it. Needless to say that, I never got a call back from her. Fleet response is The insurance company covering Take 5 Oil And the ones I’m dealing with right now

  Business Response

  Date: 10/02/2024

  Fleet Response investigated the claim that submitted regarding damages to the claimant vehicle. We were able to secure and review video footage evidence that showed that the proper amount of oil was evacuated from the vehicle and the proper amount of oil was promptly put back into the claimants vehicle. There was o evidence provided by the claimant that support their claim that our client was at fault for the damages and the video footage indicates all proper procedures were done during oil service. based on the evidence we did review, liability was denied on the claim file. We attempted to contact the claimant twice by phone but the claimant did not answer and we were unable to leave voicemails. An email was sent to the claimant as well on 10/1/2024 to notify them of the denial determination the claim file. A letter was also put in the mail on 9/30/2024 outlining the denial determination.

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Take 5 Oil change damaged my vehicle, which caused a fire and burned down 2/3 of my car and threatened my wife’s life.
  They gave me a claim# and contacts to Fleet Response.
  At Fleet Response they told me that their client wants a fire inspector to come and survey the vehicle but they don’t know when it can be done.
  Today is almost a month and they still don’t even tell me that they scheduled that inspector visit.
  It looks like the company is fake and is made to drain your energy so that you won’t go to court with their clients.

  Business Response

  Date: 10/02/2024

  The claimant cause of loss is undetermined and at this time the claim is being investigated. We are working to secure a fire inspection to determine the root cause of what caused the fire with the claimant's vehicle. While we work diligently to secure this inspection on our end, the claimant does have the option to file a claim with their carrier as well or secure a fire inspection on their end to support their claim against Take 5. At this point in time, other than having service completed at Take 5, we don't have evidence to support the claimants claim that Take 5 is the cause, however, are making every good faith effort to work toward an inspection and resolution on the claimants claim.