Complaints

This profile includes complaints for Micro Center Computers & Electronics's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Micro Center Computers & Electronics has 32 locations, listed below.

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  Micro Center Computers & Electronics

  4119 Leap Rd Hilliard, OH 43026-1117

• 

  Micro Center Computers & Electronics

  747 Bethel Rd Micro Center Store Columbus, OH 43214-1901

• 

  Micro Center

  750 Central Park Ave # A Yonkers, NY 10704

• 

  Micro Center Computers & Electronics

  263 Mclean Blvd Paterson, NJ 07504

• 

  Micro Center

  3089 Nutley St Fairfax, VA 22031

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to micro center on 08/12/24 in the morning to replace the battery of my **** laptop. And I agreed their price for $70 including battery and installation. When I picked up my computer in the afternoon, I found out that besides the $70, I needed to pay extra $40 for the diagnosis which I never agreed. It seems they need to diagnose first to make sure it's battery problem then replace. I'm so confused because I didn't go to there to repair my computer. I went to there to replace the battery and I clearly told them to change the battery before they even diagnosed it. Anyway, I believe it's some kind of scam to lure you to pay the service you don't need at all and I need my $40 back.

  Business Response

  Date: 08/27/2024

  Hello, 

  We apologize for the recent experience you had during your laptop battery installation. It has come to our attention that we did not adequately explain the charges and procedures associated with the service, and we deeply regret any confusion or frustration this may have caused.
  
  Clear communication is a priority for us, and we apologize that we did not meet this standard.
  
  We understand that our manager has since reached out to you to explain the charges in detail and to offer a refund of the diagnostic fee as a gesture of goodwill. We hope this helps to resolve any concerns you may have had.
  
  If you have any further questions or if there is anything more we can do, please dont hesitate to reach out to your local Micro Center store.
  
  Thank you,
  
  Micro Center Customer Relations

   

  Customer Answer

  Date: 09/04/2024

  BBB called the consumer using an automated calling system.  The consumer replied with a text message  with the number 1 indicating that their complaint was resolved and could be closed - see below for details:

  **************

  ************************ 22131880

  Micro Center Computers & Electronics

  Sep 4, 2024 2:15 PM

  
  

• Initial Complaint

  Date:08/25/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was at the ********, ****, location with my family on August 22nd, and the experience was horrible. I was looking at a keyboard, and the employee asked if I needed help. I said I was all good, and he proceeded to stand behind me as I was looking and continuously hounded me, asking if I needed help. I was looking at a keyboard, and the guy took the keyboard out of my hands and said, Let me open this and show you this keyboard as I am still looking at it. At checkout, another employee asks if we have a Micro Center account, and we do not. The employee was extremely rude about it and proceeded to say, "Why don't you have an account with us?" and "Don't you like money?" both in a very rude tone. I have shopped at Microcenter before and have not seen the issue, but this is the reason why I shop online most of the time. Nobody likes being hounded as soon as they walk into the store, especially if they say they do not need help. Also, employees should not be giving this kind of tone to customers. Also, I think that it is crazy that the Walmart down the street has the Razer Huntsman v3 Pro full-size keyboard in stock and you guys don't. This is a brand new keyboard, and it is just wild that you guys at a gaming and computer store did not have any of them in stock. Overall, this experience was very bad, and I hope you guys get your act together, or I will just have to continue shopping on Amazon, which is super disappointing as I would much rather support retail shops.

  Business Response

  Date: 08/28/2024

  Hello,

  
  We personally thank you for taking the time to share your
  feedback with us. We greatly value your input, as it helps us continually
  improve our services and better meet your expectations.
  
  We understand that the store manager has already reached out
  to you by phone to discuss your experience in more detail. We hope this
  conversation was helpful and addressed any concerns you may have had.
  
  If you have any further questions or additional feedback,
  please don't hesitate to reach out. We're here to ensure your satisfaction and
  would love the opportunity to assist you further.
  
  Thank you again for your feedback and for being a valued
  customer.

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 08/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A couple of weeks ago Micro Center was running a promotion giving away free sd cards, so I got one. The sd card stopped working shortly after receiving it, so although got it free. Although I got the sd card free I still think I'm entitled to a replacement, especially since I purchased other items while there. I looked for the phone number to this business and couldn't find it anywhere.

  Business Response

  Date: 08/14/2024

  Hello,

  Thank you for reaching out to us. I see that you've been in touch with the store and will be coming in for a replacement. In the future, please don't hesitate to contact us if you need any assistance. We offer support through email, chat on our website, and of course, by phone at your local store.

  We're always happy to help!

  Regards, 

  Micro Center Customer Relations 

   

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At micro center in *******, i purchased a computer with all the bells and whistles with a fancy gaming monitor that i bought it with. While there, i brought in a paper with many questions on it. When asked if the pc worked on windows 11 Operating System, an male employee at the store said it would. After awhile, MY monitor ran into issues with a video game i was playing. I was recommended to update my monitors firmware/drivers. I looked into the device manager and found out that the monitor is not recognized by my pc. So i ended up calling ***** the makers of the the monitor and found out my monitor is not compatible with Windows 11 OS. Although at the time of sale, they verbally said it was. I have tried contacting Micro Center support, but they keep telling me to download the drives at ****** website. They do not have a driver for windows 11 Operating System, only Windows 10 Operating System. They were selling products in their store and telling them they fully function on a windows 11 operating system, when they do not. Because of this, some of my functionality of the special gaming monitor i purchased with the pc does not work correctly. Considering this was when all pc's only had windows 11 pre installed on them. Either they knew and fradulantly sold me this monitor on purpose to scam me, or lied blatently to me about it working on windows 11.I actually made a list of questions before i went to the store. Since i knew all the new pcs now only have windows 11 pre installed on them, i asked specifically about them.

  Customer Answer

  Date: 08/08/2024

  They sent me a letter, to which i responded to, but they did not respond to my letter back. I believe they are waiting until TAX FREE weekend is over, where i can get a monitor for a better price. I attached the email response from micro center above. I also sent a response hoping for a answer back, but have yet to receive one on my inquiry about how much credit they will give me. It is also attached above to show my response. Again, i believe they are delaying their response until after TAX FREE WEEKEND in ***** because they wish me to pay more for my replacement monitor

   

  Signed,

   

  *************************
  

  Customer Answer

  Date: 08/12/2024

  My issue has been resolved. We talked in real life, and figured out all monitors are designed this way, including the newest ones.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I kept getting a Blue Screen of Death error whenever I would game on my ** I bought from Micro Center. I have a 4090 and a Ryzen 9 so there should be absolutely no problem streaming and gaming on the *** I took my ** into Micro Center on July 30th at around 1PM. I didn't get my ** back until 11PM that day. The first tech who looked at my ** said they couldn't replicate the error or find anything wrong with the *** Then they dropped it on the floor and smashed my side glass panel of my *** They just apologized and said they have the case in store so they will replace it. The first tech seemed completely incompetent and unknowledgeable at what he was doing, as he he also said the ** was stuck shutting down for 20 minutes. My ** had literally never had that issue previously. When I replied and said, "why would that be?" He just said "Not sure." I've just paid you $40 for your diagnostics service and your response is "Not sure." The assistant at the front desk said he wasn't bothered or didn't try too hard as his shift was nearly over. The first tech asked for a photo of the Blue Screen, when I had already given them the specific error code I received which was "D**_Watchdog_Violation." Why would a photo of the **** be even remotely helpful? You have the exact error code. She also said he was testing the ** without the *** even plugged in. They then offered a second tech to look at my **, his name was ****. He said he had found malware, and my BIOS needed updating, as well as the chipset. I then paid a further $170 for him to update the ***** Chipset drivers and remove the Malware. I asked if that would definitely fix the issue, and he assured me it would. I take my ** home and first time I stream and game. I get the exact same error code again. They had no fixed my ** at all. They just charged me $210 to update my BIOS and chipset. Something I could have just done myself at home. I'm absolutely furious and so frustrated at this service. I feel I have been robbed.S

  Business Response

  Date: 08/05/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were pleased to know that youll be visiting the store for further assistance. Rest assured,we are committed to ensuring you receive the support you need and that your concerns are addressed promptly.

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 08/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  I took my pc in for further repairs they swapped my CPU for the same CPU. I took the ** home and the same errors still occurred.

  
  Regards,
  
  ****************

  Business Response

  Date: 08/13/2024

  Hello,
  
  We apologize for any inconvenience you've experienced with our store. We understand that the situation has been less than ideal, and we truly appreciate your patience as we work to resolve it.
  
  Our store team has been in touch with you, and were happy to know that youll be visiting the store for further assistance. We are committed to ensuring you receive the support you need and that your concerns are addressed promptly.
  
  Thanks, 
  Micro Center Customer Relations

  Customer Answer

  Date: 08/21/2024

  I did respond to say the issue was not addressed or resolved. I had to take my pc in to the store for the 4th time as it was still not fixed, and I had to pay even more money to buy new components. The errors got even worse this time. An employee called me to say they would be rebuilding the ** and now theyre saying they cant replicate the error and theyre not even doing what they called me to say they would do.

  Business Response

  Date: 09/05/2024

  Hello,

  
  We understand that you've been in touch with the store. This morning, we reached out to them to request further updates. Thank you for your continued patience.

   

  Thanks, 

  Micro Center Customer Relations

  Customer Answer

  Date: 09/05/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22081180
  
  I am rejecting this response because: 

  The manager ****** emailed me (09/02) and said my drives were not touched so I wouldnt lose any of my data, but when I went into the store to pick up my **(09/03), my removed my drive that had all my data on it, projects from the last 5 years, photos and videos of my daughter. They put a new drive in there and lost my drive with all my data on it. The other supervisor there called **** even told me they cant touch your drives without the customers permission and they would need my confirmation first if I wanted them backed up. They did not contact me at all to even ask me about the drives. Like I mentioned I was emailed and told they would not even be touched. They also put Windows 10 on my ** for some reason when I brought the ** in, I had Windows 11 Pro on it. Now I have to consider whether I take this to claims court as theyve lost my drive with all my data and irreplaceable memories. I dont understand the vast lack of communication and protocol between employees. Also why couldnt the person who took my drive out, just find where they put it and put it back in? Its now been 3 days since they told me they were looking for it. **** told me they dont get shipped out until Sundays. I dont understand why it would take over 3 days to find it. The person who did it and disregarded the managers note to not touch my drive is called ********** was told. The incompetence here with this whole scenario is astounding. Something needs to be done and rectified here, and some accountability needs to be taken. 

  
  Regards,
  
  ****************