Business ProfileforHGR Industrial Surplus, Inc

We purchased a piece of used equipment from HGR. They sent photos of the machine and all the components in detail and agreed on a purchase price. We buy machines like this on a regular basis to refurbish and resell them so it was very familiar to us. Upon agreeing on the purchase I instructed their rep that we would send our technician down with a trailer to pick up the machine and pack it properly for transit. Dominic from HGR wrote, "We do not allow customers onsite and we can only ship with our own freight companies. But we will pack it up properly and ship it to you". We wired funds to them via ACH (Which are not recoverable) and they shipped the item without any communication about prep in between. When it arrived onsite they placed all the components on the surface of the table completely unsecure. During transit they all moved around and damaged multiple pieces on the table. The day it arrived we contacted them to advise on the issue, took photos and provided them to HGR. It was weeks before we heard back and when we did reply with an in depth assessment of the damages and requested that we could return it at our cost for a full refund based on their policy. The response from the rep is that the machine needed to be back at their facility within 30 days of the date of purchase or there was no refunds. We then suggested that they have another similar table that was just for parts and incomplete to operate if they would give us this machine as it has the two valuable parts needed that would have repaired this table. The damages at the replacement cost would have been over $20,000 and they were asking $4000 for the second machine. We proposed to split the cost and sell it to us for $2000 to share some of the expenses. They offered us a $750 discount on the second machine and said they would not do anything more. At no time did they take ownership on the fact that they packaged it for shipping poorly and extremely dangerously, lucky for them nobody was hurt.