Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 153 Customer Reviews
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Review fromMICHELLE M
Date: 05/17/2023
1 starI HAVE BEEN TRYING FOR ALMOST 3 WEEKS TO TRY AND GET HOLD OF SOMEONE TO GET MY TITLE BACK IN WHICH I KNOW THE LOAN IS PAID. THIS COMPANY IS THE WORST FOR CUSTOMER SERVICEReview fromCarolyn C
Date: 05/08/2023
1 starThe problem is I paid off this loan early and they will not give me my receipt I move to another state and I can't walk in and get a receipt I tried to get them to email me my receipt and he said he could not do that but it was alright for me to pay him over $1,500.00 but I have no proof saying that I paid in full. arrangement. They're very unprofessional down there they will not let you speak to supervisor or a manager. Also I asked to get the phone # to the corporate office and they gave me a Phony phone #. I would love to have my receipt and a copy of professional paper saying that this loan is close and my title is on his way back to me.. But with this so called professionalism that they have down there he could not give me a receipt over the phone but he can take my money over the phone I think this is very unprofessional and that's the reason why I am complanning I would like for someone to call down there, And yes I would like for someone to make them give me my receipt.Review fromTiya B
Date: 05/05/2023
1 starNO STARS**** HORRIBLE CREDIT UNION....The service there is awful!! I've dealt with two Estate accounts at this bank. I came in to the bank as the admin of the estate account to conduct business advised of me by my estate attorney. They treat me like I'm stealing my own money!! They call this so called compliance department who has them give me the run around!!! I've completed transactions on this account before no issue. But as soon as I raise a complaint about how I'm being treated They're whispering and having the managers look at me like I'm a crook. Banking while black is the issue. I'll be informing my lawyer of this treatment.Review fromJeff J
Date: 05/04/2023
1 starMy wife has had a loan through here for a year. We paid on it the due amount plus **** at tax time. She wanted to get a refinance and get a little more money. The worker at ********** ******** office told her she definitely could all we had to do is pay the fees. I drove 2 hours one way to get the money we needed with borrowed money to get there and may my payment early, they took that money and then wouldn't give us our loan. Pretty shady, but hey that worker made his commission right....shame on your company for doing this to anyone...much less a whole lot of folks down on their luck.....shame!Review fromOphelia B
Date: 04/26/2023
1 starThis is a clear predatory lender! I have paid this loan but, it never is paid down because of the enormous amount of interest.Review fromAbraham B
Date: 04/21/2023
5 starsI was charge double to pay back, as well as a note that came from them that said breach of data, which was in a form of a letter, my identification, birth certificate, social bank account passcode at all, delete that on the Internet, and then in return, Titlemax wanted to give me 12 months of complementary Experian credit the h*** with that I want money pay me back what you owe and some Ill see you in court My name is ***************************** pReview fromKelly m
Date: 04/20/2023
1 starThese guys are scammers, they violate their own agreements, withdraw funds outside of agreed paydays leaving you in the hole, do not use unless you wish to be cheated and decieved.
Community Choice Financial, Inc.
Date: 06/27/2023
Hi ***** - It is unfortunate to see you did not have a
great experience. We would appreciate the opportunity to discuss what may have
happened. Please contact Customer Service at 855-920-9800 so that an
appropriate investigation can be conducted.Review fromPatrick S
Date: 04/15/2023
1 starPlease be advised. This company is a predator lender. Their costumer assistance's and mangers are all crooked. Not sure how they live with themselves especially during a time where the economy is failing and prices are high. I was told i could get 5,000 loan on my 2015 Nissan Altima, and only got blessed with 2,500 but the clerk was check other stores because there store only had 2,500 (RED FLAG). However, that sufficed with the situation i had in front of me. I was able to take car of it. My plan was to pay extra and get me title back ASAP, i was able to make an extra $200 payment (Electronically) early without refinancing, and my total with down, but then I noticed that process had been blocked, and I noticed from the app that I could only make a payment but it was called "REFINANCE" (Another Red Flag) so I called to ask what was going on, I was told that they only refinanced and that each refinancing was a 30 day load which simply meant i was caught up in a revolving door of giving my money away. So i called to get an understand and the guy I could tell got frustrated with my question about how to i pay this loan down. He could tell me spoke with a manger she lied so i got the money together in cash and went and got my title. I had to pray all they asking God to remove the evil heart of the people at TITLE MAX. Well the blessing is they only gave me 2,500 and i was able to pay them cash and get my title back. PEOPLE PLEASE BEWARE do your research and you'll be surprised to find out most states want this Company gone. I'm going to consult or at least send letters to the the FTC who has already rendered judgment before against this company. More class actions are coming i see a few recently filed I'm sure. As of today 4/15/23 I received a letter in the mail that this company has a data breach, and now my person credentials are at risk. In a Nut Shell more issues then i originally sign for. They are a rogue company with money and will take yours.Review fromJames K
Date: 04/15/2023
1 starThey are predatory crooks who lie to their customers plain and simple. Atleast the store in *******, ******* is. One ofntheir employees named ****** said she would work with me on letting me catch up my payment that got behind due to me falling sick and losing my hearing during the holidays. Well i actually tried to catch it up before then and they screwed up my login information online so i wasnt able to make the payment before it got behind. The farther it fell behind i had people call them.repeatedly like 20 different occasions asking them to fix my login so i could make my payment. They would.not do it. The reason i didnt.call myself is because i couldnt hear. Finally i got most of my hearing back and went to the store and she agreed to let me.catch up my payment a little on each tuesday when i got my check. Well i paid $100 last week and $100 this week leaving $162 that i was going to pay this coming week but she sent the repo man after my vehicle anyway She is a lying 2 faced b**** who i ******************* in h*** It was her f****** fault i got behind anyway. I pray that if anyone ever needs to **** their titles in *******, ******* that they go elsewhere. The reason i gave 1 star is because thats as low as it will let me go.Review fromStephan G
Date: 04/13/2023
1 starBE VERY CAREFUL! I submitted an application and then received an email link to link my bank account with them. Then I called customer service to verify the application status and they said the bank account number transmitted during the bank linking process didn't match what was on the loan application and that they wanted me to send them a bank statement. Clearly, they matched as I was able to verify to her that I had entered the right account number on the application by looking at a copy of my application. After wasting my breath yelling at this stubborn customer service rep, I asked for her supervisor and they told me the exact last four digits of the bank account number that was transmitted to them during the link process. It was completely different. Then she went on to say some ** excuse like how it may have been from my saving account or how it was transmitted incorrectly. I don't even have a savings account. I knew at that point they were scamming people or trying to do some shady stuff. DO NOT APPLY FOR A LOAN WITH THEM! DO NOT GIVE THEM YOUR PERSONAL INFORMATION!Community Choice Financial, Inc.
Date: 04/14/2023
Thank you for your feed back. We regret that your experience did not meet your expectations. Please do not hesitate to contact us at **************************** so we may investigate your concerns accordingly.
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