Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 152 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromOphelia B
Date: 04/26/2023
1 starThis is a clear predatory lender! I have paid this loan but, it never is paid down because of the enormous amount of interest.Review fromAbraham B
Date: 04/21/2023
5 starsI was charge double to pay back, as well as a note that came from them that said breach of data, which was in a form of a letter, my identification, birth certificate, social bank account passcode at all, delete that on the Internet, and then in return, Titlemax wanted to give me 12 months of complementary Experian credit the h*** with that I want money pay me back what you owe and some Ill see you in court My name is ***************************** pReview fromKelly m
Date: 04/20/2023
1 starThese guys are scammers, they violate their own agreements, withdraw funds outside of agreed paydays leaving you in the hole, do not use unless you wish to be cheated and decieved.
Community Choice Financial, Inc.
Date: 06/27/2023
Hi ***** - It is unfortunate to see you did not have a
great experience. We would appreciate the opportunity to discuss what may have
happened. Please contact Customer Service at 855-920-9800 so that an
appropriate investigation can be conducted.Review fromPatrick S
Date: 04/15/2023
1 starPlease be advised. This company is a predator lender. Their costumer assistance's and mangers are all crooked. Not sure how they live with themselves especially during a time where the economy is failing and prices are high. I was told i could get 5,000 loan on my 2015 Nissan Altima, and only got blessed with 2,500 but the clerk was check other stores because there store only had 2,500 (RED FLAG). However, that sufficed with the situation i had in front of me. I was able to take car of it. My plan was to pay extra and get me title back ASAP, i was able to make an extra $200 payment (Electronically) early without refinancing, and my total with down, but then I noticed that process had been blocked, and I noticed from the app that I could only make a payment but it was called "REFINANCE" (Another Red Flag) so I called to ask what was going on, I was told that they only refinanced and that each refinancing was a 30 day load which simply meant i was caught up in a revolving door of giving my money away. So i called to get an understand and the guy I could tell got frustrated with my question about how to i pay this loan down. He could tell me spoke with a manger she lied so i got the money together in cash and went and got my title. I had to pray all they asking God to remove the evil heart of the people at TITLE MAX. Well the blessing is they only gave me 2,500 and i was able to pay them cash and get my title back. PEOPLE PLEASE BEWARE do your research and you'll be surprised to find out most states want this Company gone. I'm going to consult or at least send letters to the the FTC who has already rendered judgment before against this company. More class actions are coming i see a few recently filed I'm sure. As of today 4/15/23 I received a letter in the mail that this company has a data breach, and now my person credentials are at risk. In a Nut Shell more issues then i originally sign for. They are a rogue company with money and will take yours.Review fromJames K
Date: 04/15/2023
1 starThey are predatory crooks who lie to their customers plain and simple. Atleast the store in *******, ******* is. One ofntheir employees named ****** said she would work with me on letting me catch up my payment that got behind due to me falling sick and losing my hearing during the holidays. Well i actually tried to catch it up before then and they screwed up my login information online so i wasnt able to make the payment before it got behind. The farther it fell behind i had people call them.repeatedly like 20 different occasions asking them to fix my login so i could make my payment. They would.not do it. The reason i didnt.call myself is because i couldnt hear. Finally i got most of my hearing back and went to the store and she agreed to let me.catch up my payment a little on each tuesday when i got my check. Well i paid $100 last week and $100 this week leaving $162 that i was going to pay this coming week but she sent the repo man after my vehicle anyway She is a lying 2 faced b**** who i ******************* in h*** It was her f****** fault i got behind anyway. I pray that if anyone ever needs to **** their titles in *******, ******* that they go elsewhere. The reason i gave 1 star is because thats as low as it will let me go.Review fromStephan G
Date: 04/13/2023
1 starBE VERY CAREFUL! I submitted an application and then received an email link to link my bank account with them. Then I called customer service to verify the application status and they said the bank account number transmitted during the bank linking process didn't match what was on the loan application and that they wanted me to send them a bank statement. Clearly, they matched as I was able to verify to her that I had entered the right account number on the application by looking at a copy of my application. After wasting my breath yelling at this stubborn customer service rep, I asked for her supervisor and they told me the exact last four digits of the bank account number that was transmitted to them during the link process. It was completely different. Then she went on to say some ** excuse like how it may have been from my saving account or how it was transmitted incorrectly. I don't even have a savings account. I knew at that point they were scamming people or trying to do some shady stuff. DO NOT APPLY FOR A LOAN WITH THEM! DO NOT GIVE THEM YOUR PERSONAL INFORMATION!Community Choice Financial, Inc.
Date: 04/14/2023
Thank you for your feed back. We regret that your experience did not meet your expectations. Please do not hesitate to contact us at **************************** so we may investigate your concerns accordingly.Review fromRichard P
Date: 04/12/2023
1 starPaid off loan in 12 days, 33 days later, still do not have my title back. They have given every excuse in the book. Never again!Review fromTammy H
Date: 04/07/2023
1 starMisleading customer The neglect to say 300% interest. Only 3 payments This is ridiculous high interest Avoid like it is a plaque For surely it will make you sick. People need help not scamReview fromElizabeth S
Date: 04/05/2023
1 starI have a title loan with TitleMax. The interest charge was $867.88 which I paid on April 4, 2023. On April 5, 2023, less than 24 hours later, I paid $2000.00 to reduce the total owed on my car title, instead, they took another $867.88 for interest that had never been billed to me and only applied $1,132.12 to my title loan. I had the representation contact the corporate office and they refused to talk to me and refused to refund my payment. Please help me to resolve this matter.Review fromMadeline B
Date: 04/04/2023
1 starI have been discharge out of bankruptcy since July 2022 and call the local Title *** in my area in November 2022 and ask how to retrieve my title. They inform me that I will have to call corporate to retrieve my title I have call several times and left several messages and emails along with my documents of my discharge and I have not received my title as of yet. I have email *********************************, ***********************, and *********************************. I have email them on 11/21/2022, 01/17/2023, 02/23/2023, 03/17/2023, and 03/28/2023. I have not received a response at all.
Community Choice Financial, Inc. is BBB Accredited.
More InformationWhy choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.