Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 152 Customer Reviews
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Review fromRichard P
Date: 04/12/2023
1 starPaid off loan in 12 days, 33 days later, still do not have my title back. They have given every excuse in the book. Never again!Review fromTammy H
Date: 04/07/2023
1 starMisleading customer The neglect to say 300% interest. Only 3 payments This is ridiculous high interest Avoid like it is a plaque For surely it will make you sick. People need help not scamReview fromElizabeth S
Date: 04/05/2023
1 starI have a title loan with TitleMax. The interest charge was $867.88 which I paid on April 4, 2023. On April 5, 2023, less than 24 hours later, I paid $2000.00 to reduce the total owed on my car title, instead, they took another $867.88 for interest that had never been billed to me and only applied $1,132.12 to my title loan. I had the representation contact the corporate office and they refused to talk to me and refused to refund my payment. Please help me to resolve this matter.Review fromMadeline B
Date: 04/04/2023
1 starI have been discharge out of bankruptcy since July 2022 and call the local Title *** in my area in November 2022 and ask how to retrieve my title. They inform me that I will have to call corporate to retrieve my title I have call several times and left several messages and emails along with my documents of my discharge and I have not received my title as of yet. I have email *********************************, ***********************, and *********************************. I have email them on 11/21/2022, 01/17/2023, 02/23/2023, 03/17/2023, and 03/28/2023. I have not received a response at all.Review fromSteven L
Date: 03/31/2023
1 starVery deceitful company with misleading emails and correspondence. Absolutely horrible customer service. Was mislead into thinking I was applying for a personal loan, once they gathered all my information they only offered a payday loan. When confronted about it they refused to remove my personal and banking information from their system. DO NOT USE SPEEDY CASH OR GIVE THEM ANY OF YOUR INFORMATION
Community Choice Financial, Inc.
Date: 04/10/2023
We appreciate your feedback. We regret that your experience did not meet your expectations. For additional questions or concerns, we encourage you to contact Speedy Cash directly at 1-888-333-1360.Review fromShinelle T
Date: 03/30/2023
1 starI've gotten behind on my loan payments because I work paycheck to paycheck. Due to being involved in 2 hit & run car accidents through no fault on my own. All of this & the stress this has caused me to fail at completing my payments. I did manage to get the b**** license plate number involving the first accident. I was severely hurt in the second hit & run accidents. And I couldn't get any info from this accident because the dog **** driver took off so fast. I kept in touch with Title Max concerning this & still today. Me fighting to get the first hit & run perpetrator's insurance company, (***** ****) to handle their responsibilities is totally overrated. They have given me the run around and told numerous of lies to me. ***** **** refuses to cover damages & the emotional wreck their driver and them has caused me! And all of this ******* bs put me in a high emotional distress. My insurance company, ******* ****** also failed to help with the damages & medical bills from the second accident. This was the only dependable working vehicle I had to earn my living! Title Max sent out repossessions for both of my vehicles. I borrowed $1000 for one car & $800 for another car on separate occasions totaling $1,800 for both vehicles. Since the repossession was sent out, I've been stalked by strangers, ride, walking & talking! The second hit $ run accident, I was told by an anonymous person, the defendant that hit my car & took off was an affiliate of Title Max! These affiliates are paid to go out & look for the whereabouts & locations of their potential repos on their lists. this also helps their record drivers gain access to their potential repo cars. This alleged affiliate apparently was MS. And he's supposed to be an attorney. Crazy! Right! These days, nothing seems to amaze me. Thank God for video cameras and its very little things they can record. A police investigation is ongoing and I'm happy someone is finally helping me with this. People STAY AWAY FROM Title MaxReview fromKaren B
Date: 03/30/2023
1 starThey offer a service in poor communities and then rob you blind with ongoing *** fees that do not apply to your principal loan balance. Therefore, by the time you let them take six months of *** fees on a $1,000 loan, you have paid the initial loan quadruple. I will never take out a loan with them again until they change their policy and allow a portion of the *** fees to pay down the principal loan. This is a state-supported loansharking business; honestly, they should be put out of business. I have no problem paying back what I borrowed with interest, but this is too predatory to be considered a fair and equitable transaction.Community Choice Financial, Inc.
Date: 04/10/2023
We appreciate your feedback. We regret that your experience did not meet your expectations. It is important to note that our company is a registered Texas Credit Access Business (“CAB”) and assists consumers in obtaining loans from willing, unaffiliated lenders and services the resulting loans. We are not a lender in Texas but rather charge a CAB fee in the amount permitted by Texas law. For additional questions or concerns, we encourage you to contact us directly at 855-920-9800.Review fromRobert V
Date: 03/28/2023
1 starI got a small title loan made 8 months of payment of triple the loan they have all my contact information they repo my car late at night with out even sending any notifications of late payment all my personal stuff is in the car they won't even let me know if i can get it back cant even find out witch auction i just want my stuff the car isnt worth much the motor is shot the transmission is going the exhaust it fills up the car anyone at the auction won't get much but scrap for it they had no clue what to do about my personal stuff repo could of knock on my door one look in the car you can see alot of stuff or maybe they just want itReview fromSantina H
Date: 03/25/2023
1 starThey ****. If you dont have to and if you have to dont get one. I was late on my payment but all in the same month of being late they came and picked my car up. I got it back. I only got 700 from them a whole year and a half ago and been paying 131 a month and they still shows I owe them 715 when do you eve get them paid off. I currently owed them for just this month and they came and got my car agin after me just paying the regular amount versus the fees they had added and they done picked it up again. I hate this company!!! Still trying to get almost 4 times the amount I payReview fromlorena g
Date: 03/21/2023
1 starMy claim is addressed not only to the company but also to its staff and its customer service area For three long years I have paid my payments for a credit of **** dollars in a timely manner due to medical and labor situations, I have been involved in a nightmare not only enduring discriminatory mistreatment but also having to make repetitive calls so that my claim can be welcomedPlease, whoever sees this msn, look for other alternatives to get money because they will not only find high interest rates but also mistreatment, even more so if you are Hispanic The reason for my despair is firstly because I am not an undocumented person, and secondly, that all my personal information was given to obtain my credit. If you lost this information, it is your problem and I have every right as a decent person to refuse to hand it over now. that you have itNow I have nothing left but to pay my lawyer so that this company learns that in the eyes of the world we are all the same. As of the day I write this claim, my account is in order, they are the ones who do not want to receive my last payment of 300 dollars until It is I have repeatedly called the company, not receiving interest, I have no choice but to proceed in accordance with the law please if you need money stay as far away from this place as possible
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