Reviews
This profile includes reviews for Community Choice Financial, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 152 Customer Reviews
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Review fromDouglas D
Date: 08/28/2023
1 starI aquired a loan on January 27th. 2023 for the amount of $6020.50. the payments were $750 to pay back. I was told at the beggining to pay often and more than my loan amount so I would avoid the extra interest fees. I planned on paying it back within a month. I am now asked to pay an additional $24,000. at the same $750 monthly price, or I could lose my vehicle. I made my payments early, and more than what was expected. I paid back ******* within a 7 month period. I was under the direct assumption that if I did not pay back the six thousand dollars within a 36 month period, that I would be looking at interest rates of astronomical prices. I just made my last payment showing $800 to Titlemax of lees summit. I went it to ask why my app still shows a balance of $5800. I explained there was a glitch,ever since I was granted the loan, the app wouldn't take payments or show my account. I would have to call in to get the information. I assumed the system was still down or something with the company was happening , I couldnt see what I paid and paid down. So,I went in today to talk with someone. and was greeted by the manager on duty I'll say, was nice as a person. I told her my problem, that I think I'm close to paying this off but I haven't been able to access my account but have been keeping tabs on what I have paid and when and I know that I have to be close to having this paid off, I just wanted to know how much becuase I had a little bit to pay extra for fees and interest I assumed. She pulled up my file and told me I still of $5800. I told her I just paid back $*******. She told me that I was just paying interest and in order to pay it off I need to either pay the $5800 now, or within a month plus interest or continue the full length of the loan. 36 months...$30,000!!! for borrowing $6000.I am unsure what to do and feel this is a downright injustice to do to anyone. How can a company be allowed to do this to anyone?Review fromNia A
Date: 08/25/2023
1 starDON'T DO IT... this company is a rip off they over charges you and if you miss a payment they make you start from the beginning it's very unfair. I miss it for payments due to being hospitalized for a serious medical condition now I had got a settlement offer and I was almost done with my settlement offer I had one more payment to go because I missed that one more payment they're trying to get five more thousand dollars out of me. They pray on people and overcharge to make it hard for you to be able to get your title back because they have no intentions of returning it to you don't go here do your best and stay away from them.Review fromAdsm W
Date: 08/25/2023
1 starContacted this company years of good relationship, in a crisis to please hault interest snd work off a payment plan immediately until in a better situation but they refused to work with me. I am in jeopardy and disabled I can not keep up with these high interest payments and they have no program for me.
Community Choice Financial, Inc.
Date: 08/31/2023
Hi **** - Thank you for sharing your
feedback and providing us with a review. We understand your frustration. We
would appreciate the opportunity to discuss what may have happened. If you
could please give us a call at ************** so that a proper investigation
can be made.Review fromCole K
Date: 08/21/2023
5 starsGreat employees who care and understand. I have used ccf for a lot of financial needs. The women who work there are incredible and always helpful!Community Choice Financial, Inc.
Date: 08/22/2023
Hi **** -
Thank you for taking the time for leaving a rating. If there is anything we can
do to improve your experience, please contact Customer Service at
************.Review fromNaomi C
Date: 08/21/2023
5 starsVery helpful, done in a timely fashion. A excellent service overall and would recommend otherCommunity Choice Financial, Inc.
Date: 08/22/2023
Hi *****-
Thank you for taking the time for leaving a rating. We really appreciate it. If there is anything we can
do to improve your experience, please contact Customer Service at
************.”Review fromOrville C
Date: 08/21/2023
1 starThey charged me way to much to cash my check.Community Choice Financial, Inc.
Date: 08/22/2023
Hi
*******- It is unfortunate to see you did not have a great experience. We would
appreciate the opportunity to discuss what may have happened. Please contact
Customer Service at ************.Review fromGloria Q
Date: 08/19/2023
1 starI have been having issues with this place because they claim I have a missing payment so today when Maria called me about a payment for 8/19 I was confused because I had just paid that Monday 8/14 for my payment on the 8/11. So I asked for her to go over all payments to see if it matches my chase account. And seems really off to me by the dates she is giving me. For example payments are every 2 weeks but there is 1 date she is missing on her end and I asked about why it didn’t get taken out on that 2nd week and instead it got taken out on the 3rd week so I made a double payment which shows on my chase account but she is telling me there was no payment for that date so I’m asking why didn’t it get paid twice then and she tells me because back in Jan the ere was a missed payment. Sounds confusing I know .. she told me she’s confused as well and manager will call me Monday.. I did not want to wait that long I wanted an explanation. Also I know something is wrong on their end because they are calling me on the wrong payday. They’re supposed to call me for payment Friday 8/25 because that makes it 2weeks after last payment which was 8/11(payment got taken out on 8/14) something is totally off I feel like they are taking my money in a fraud kind of way. I regret taking out a loan from this place everyone warned me but I didn’t listen.Community Choice Financial, Inc.
Date: 08/21/2023
Hi ****** - It is unfortunate to see
you did not have a great experience. We would appreciate the opportunity to
discuss what may have happened. Please contact Customer Service at ************ so that an appropriate investigation can be conducted.Review fromLorrie A
Date: 08/17/2023
1 starThey cheat people out of their money...I made a payment on Aug 11th and was brought current and a new monthly loan drawn up(they make new loan contracts every month to charge you more)...Today 6 days later they were saying( talked to 6 different people and head of our area) I owed full interst for the month to pay off the loan...which was 300 more then what was really owed. made the min payment of the 6 days interst and the amount went back down to originally loan amount(this is after paying 10 months on time) and was able to get a autoloan buy out with a different company. With lower payments and a 6 month contract.Review fromDeCarlos W
Date: 08/09/2023
1 star******** W This is really sad when it comes down to it was in a bad place got behind on my bills needed some help been paying titlemax since 2021 God help me this is crazy especially in these day of times they have got way over their money and some TitleMax is a predatory loan company. They prey on people with a car title in desperate need of money. The loan refinances every month along with a VERY HIGH interest rate. They try to keep giving you money and you will never be able to secede ties with them unless you let them have your vehicle or pay it off at a substantial amountPLEASE DONT EVER TAKE OUT A TITLE LOAN HERE neverReview fromCarolyn J
Date: 08/08/2023
1 starPLEASE DO NOT USE THIS COMPANY AT ALL!! My daughter's car was picked up for 1 late payment 4 days ago. She went to the office on *********************************************************** with *********************** made late payment and another payment in order to get her car back. She made the appt to pick up in ************ ** @9:00am. I took off work to drive her there only to find out her car wasn't there. Now I have to take off work again Friday to drive 40mins again to get her car. The location where her car was supposed have been dropped off called ***** several times letting him know the car wasn't there. We go to the office on ****** he's nowhere to be found. The lady there made a call on her cell phone to ***** who was in the back. My daughter was finally told her car was now in the location that we just left 40mins ago. My daughter called Corp and was told she couldn't do anything other than escalate to have ***** call her and they would call her back within 2hrs. it now 6hrs passed for Corp's call back. THIS COMPANY NEEDS TO BE FINED OR SHUT DOWN FOR THIS TYPE OF CUSTOMER SERVICE well lack of ***************** My rating for this company is 0 Stars because they do not deserve a 1 Star rating.
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