Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a per jegs website it said it would fit the dodge dart I was ordering it for. However it was not correct it was to big. I went through the process to return the part and only received a credit of $301.75. I had to pay 13.82 to return the part even though it was the websites mistake not mine. The original amount billed to my account was $441.10. $57.24 priority shipping, $28.86 sales tax and $355.00 for the part. There was no damage to the part because it could not be used since it was to big. It was a surprised for a friend and they managed to ruin that by being inaccurate. Not to mention I'm out 153.27. Because of their mistake. Really sad that you treat customers this way. Not to mention the return process is awful no one answers the phones.

  Business Response

  Date: 12/01/2023

  Hello, 

  Thank you for reaching out about the issues that you've had. Im very sorry for the trouble. 
  
  I have looked into this order - It was placed on a mobile device, without our tech departments assistance. When purchasing clutch kits, they do fit YMM but you would need to verify the input shaft and spline count as it can have multiple options for each model year. Its critical, when you are purchasing parts, you verify all the details in the listing with the details of the car you are working on to prevent issues like this from happening. 
  
  I have refunded the 15% restocking fee and associated sales tax back to you. You should see a refund of $78.10 back to your card in 2-3 business days. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 12/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:11/27/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Jeg's on Sunday, 11/19/23. My order was slated to arrive on Wednesday, 11/22/23, but it did not. FedEx rescheduled my delivery for Friday, 11/24/23; it was not delivered. Over the weekend, I contacted FedEx and they were unable to provide me with any updates other than what tracking was showing: that the package was supposedly at the Louisville hub. No delivery date was scheduled until this morning, Monday, 11/27/23. FedEx stated my package would arrive today. It did not. I have spoken to Jeg's twice now today, totalling more than an hour of my time. They have cancelled the order - per my request - but refuse to issue my refund unless or until FedEx produces the package (which I believe they have lost). I am not in contract with FedEx; Jeg's is. I entered into contract with Jeg's when I placed an order for an item and I rendered my consideration in the form of United States currency. They are holding my refund hostage based on the actions of their shipping partner. An employee repeatedly disparaged the amount of money spent on my order. Every cent someone decides to spend at Jeg's should be appreciated; customers have many options. Jeg's cares not for their customers, or customer satisfaction.

  Business Response

  Date: 11/28/2023

  Hello, 

  Thank you for reaching out about the issues you have. I have talked to our social media team and they have informed me this was taken care of this morning. 

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 11/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  Pending the refund to my credit card (as I am still waiting), I accept the business's response to resolve this complaint.

  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:11/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had somebody tell me my water pump was leaking, but in actuality, it was not, but I ordered a water pump from Jegs performance and paid $134.42, I did get an additional email after I started my return saying I would be receiving $110.99. I don’t understand why when shipping was only $12 and I was wondering I paid taxes on that item nothing on their website or the return policy says Colorado does not allow them to give me back taxes that I paid

  Business Response

  Date: 11/28/2023

  Hello, 

  Thank you for reaching out. When items are returned to us, the original shipping charge is not refunded and a processing fee is applied to the order. In some states, the application of the processing fee doesnt allow us to refund the sales tax in accordance with your state and local laws. Since we are not being refunded the tax, by your state government, we are not able to issue the refund of the tax to you.

  In this case, I have issued you a refund for your original shipping, restocking fee and taxes as a 1 time courtesy. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:11/22/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid 2300 plus dollars for a transmission And the have sent me me the wrong trans first time then they sent me a defective one the second time I have spent over 8000 dollars on just having the trans takin out and put in alone over the past 8 months and lost over 30,000 dollars in income because the truck isn't drivable. and they want me to have the transmission sent back before they replace it again, witch will cost me another 600 dollars!

  Business Response

  Date: 12/04/2023

  Hello, 

  Thank you for reaching out about the issues you've had. I sincerely apologize for any issues you have had. I do see you've called in and we did ship another transmission to you and will pick the other up once the swap is done. ***** is working directly with you to resolve this issue. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:11/14/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jegs had a crate engine on sale for $522.99. I ordered 3 of these engines total. One order of 1ea and a second order of 2ea. I received a confirmation order and invoice and now the order has disappeared.

  Business Response

  Date: 11/14/2023

  Hello, 

  Thank you for reaching out, we sincerely apologize for the inconvience. We had a system error that incorrectly priced the engines from  the $12k+ retail cost to $522 on the website as well as some other SKUs from Ford Performance. Once we realized the error, we worked to correct it and canceled all of the effected orders. 

  We sincerely apologize for any inconveince, but we are not able to honor any orders made during the system issue. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 11/15/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20867183
  
  
  
  I am rejecting this response because: The price was posted on your website as such. Regardless of the reason, you should honor the price you display in your website. Specially while it’s advertised as a Veterans Day Sale. This is not on the consumer, this is on the business to make it right. I did not make a mistake, you guys did. Please honor the price as you advertised it. 
  
  
  
  Regards,
  
  
  
  ****** ******

  Business Response

  Date: 11/16/2023

  Hello, 

  We understand your frustration. At this time, we are not able to honor the price showns as it was a result of a computer error. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:11/06/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an expensive ($420) part online back in June (order # ************). Expected ship date was approx. 2 weeks after order date, per item listing on website. Heard nothing from the vendor until August 29, when I was given a mid Sept. ship date. I finally gave up at the end of October and canceled the order. Nothing has been done, my order still shows as "in process" after spea**** with multiple company reps. I want my hard earned money back and these people seem to be unwilling to do that. Theft, basically, at this point. Legal action next.

  Business Response

  Date: 11/08/2023

  Hello, 

  Thank you for reaching out to us. I have talked to Turbo Action and they have confirmed your order was canceled on 11/7/2023. We have issued credit to you today, 11/8/2023. That should appear back in the account of your original payment method in 2-3 business days. 
  
  I sincerely apologize for any inconveinence. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 11/08/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20830979
  
  
  
  I am rejecting this response because: This is the third time I have been given this exact story line. This matter is not closed until the money is in my account. Period.
  
  
  
  Regards,
  
  
  
  ***** ****

  Business Response

  Date: 11/13/2023

  Hello, 

  This was refunded back to your paypal account on 11/9/2023 with the following PayPal Transaction ID - *****************

  If you are not able to locate your funds, you would need to speak directly with PayPal.

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 11/13/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ****

• Initial Complaint

  Date:10/30/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered door seals for my classic car on october 3rd. They didnt give a day of arrival so i waited til the week of october 23 to call . Their representative apologized and said they would open up a claim for my original shipment , that they had them in Stock and that i should be getting them in 3 days. I waited and never got them . I called on Monday Oct. 30th and spoke to a representative named Valentina who i tried to explain situation to and got me upset basically saying they had a picture it had been delivered october 5th and that its bern pver 25 days and i cant do anything about it . I said it hasnt been over 25 days because i called last week. She still said i cant do anything about it and hung up on me twice( i called again) so im out over $70and they will not replace my item. She basically tried to insinuate i stole the item myself which was very insulting. Meanwhile ive been waiting for these seals because water gets in my car. I now have more water damage and no money to buy the seals.

  Business Response

  Date: 11/07/2023

  Hello, 

  Thank you for reaching out to us. 

  This is a confirmed good delivery via FedEx as it does have a photo of the package on your front porch as Proof of Delivery. JEGS is not responsible for the package after it delivers to you. 

  I am able to reship this to you as a 1 time courtesy, please reach out and confirm the shipping address you would like it shipped to and we can have another shipped to you. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:10/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/26/23
  I have spent over 10k in parts with Jegs for my '65 mustang build. The new engine and transmission had the wrong size flywheel and clutch and they won't exchange the new parts for the correct ones. Their fault, but I have to pay. $800 additional cost to me for their mistake. Horrible way to treat the customer. Unbelievable. *** ******

  Customer Answer

  Date: 11/01/2023

  Re: You have a new message from the BBB of Central Ohio in regards to your complaint #20788527.
  

  '*** ******' via Dispute Resolution - Shared Inbox <[email protected]>
  Oct 27, 2023, 3:06 PM (5 days ago)
  to Better
  
  I believe the matter has been resolved.  Should be getting a refund on my card.  Should we pause?
  
  Sent from my iPhone
  
  On Oct 27, 2023, at 11:03 AM, Better Business Bureau <[email protected]> wrote:
  
  ****** ***** <[email protected]>
  Oct 31, 2023, 10:09 AM (1 day ago)
  to ***
  
  Hello ***,
  Thank you for contacting the BBB. Have you gotten your refund? Would you like to further pursue this complaint? 
  
  
  '*** ******' via Dispute Resolution - Shared Inbox <[email protected]>
  1:16 AM (9 hours ago)
  to Trezon
  
  I am waiting on a refund.  I shipped the parts back yesterday.  Can we wait a few days and see?
  
  Sent from my iPhone
  
  On Oct 31, 2023, at 10:09 AM, ****** ***** <[email protected]> wrote:
  
  
  ****** *****
  10:55 AM (0 minutes ago)
  to ***
  
  Hello ***,
  
  Thank you for contacting the BBB. Yes we can, please reach back out to the BBB once you have an update.

  
  

  Business Response

  Date: 11/07/2023

  Hello, 

  Thank you for reaching out to us. It looks like we received the clutch kit and flywheel back and issued refunds in full on 11/1 and 11/2. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:10/26/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a warranty for a radio that I purchased from Extend Protection Plan through Jegs. The warranty was for 2 years. It was from 10/20/2021 to 10/20/2023. On 10/17/2023 I emailed the warranty place and told them the radio wasn't working right anymore. So, they told me to send the radio back and when they received it they would send me another radio to replace it since it was under warranty. Then I received an email with a virtual card for $285.00. I went back to the Jegs site and the same radio that I purchased was now $365.00. So I called The Extend Protection Plan and they said that was all they could do because Jegs would only give back that amount. I then contacted Jegs by Chat and they said the most money they could give me for the same stereo is $330.00 not including the tax. So I would have to pay the remaining $35.00 and tax on top of that. They said they couldn't refund me the money for tax. My total payment for that radio was $344.65 tax included. I told them that is not what my warranty says it says (SERVICE TYPE: Product Replacement). Jegs said because the price has gone up on the radios that they couldn't give me the same one for the price that I paid, even though my warranty says Product Replacement. I told them that didn't make sense because if you and buy a water pump for your car and you get a warranty on it if it goes out, you get that water pump replaced for free. It doesn't matter if it went up $5.00 or $100.00
  .
  I am really hoping you guys can help me with this problem. All I want is the radio replaced like my warranty says.

  Business Response

  Date: 10/26/2023

  Hello, 

  Thank you for reaching out. I sincerely apologize for the issues you are having. I did place an order in a Quote for you in our system for the $285.00 price + applicable taxes. If you would like to add the warranty again you would need to pay additionally for more warranty coverage. You can call us and place the order with your Extend Gift Card at your leisure. The quote I have made for you is saved under your phone number, will be valid for the next 30 days and will also contain notes that the price change is approved if for some reason it needs to be referenced by an in house agent. 

  Thank you, 

  JEGS Customer Care

  Customer Answer

  Date: 11/01/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:10/23/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This was a front brake kit. Instead of one left and one right caliber, they sent two right calipers and refused to replace the right with the correct one. They claim they can't replace the caliper because I painted it. I believe they sent me something I did not order and it's their responsibility, not mine.

  Business Response

  Date: 10/25/2023

  Hello, 

  Thank you for reaching out to us about the issues you are having. I sincerely apologize for any inconveinice We have reached out powerstop and they are sending you the correct caliper and sending you a label to ship the incorrect caliper back to them at no charge to you. I sincerely apologize for the issues that you have had and hope this issue has been resolved to your satisfaction.

  Thank you, 

  JEGS Customer Care

  Business Response

  Date: 11/14/2023

  Hello, 

  The MFG sent him the correct caliper and he should have sent the defective caliper back to the MFG. This is resolved. 

  Thank you,

  JEGS Customer Care