Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Jegs High Performance Centers has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible customer service. I ordered shocks for my truck and they have now sent me the wrong item twice. The first order they sent me 4 front shocks, I had called them to get the part numbers before ordering but they still charged me to return the items. The second order has the correct part number on the packing list but the shocks are not for my truck at all, after calling the manufacturer I found out Jegs sent me shocks for a car. I called today to return them and was told I would have to pay gain to return them. Jegs policy is to make their customers pay for Jeags mistakes. I have asked to speak to a supervisor and have been on hold for 50mins now, the customer service rep refused to give me their name so I can't even fill out Jegs' internal review system. Horrible company that scams their customers.

  Business Response

  Date: 10/10/2023

  Hello, 

  Thank you for reaching out - I do see the orders in questions. The first order was for 4 of PN *****. They were ordered on a mobile device. I do see you returned 2 of these and we have issued you credit - I did refund the processing fee as a courtesy today. 
  
  The second order was for a pair of ******'s which were also placed on a mobile device. 

  Can you tell me what your year, make and model is, as well as what exactly you are looking for so I can try to assist you with part number selection? 
  
  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two wheels on 09/01/2023 for $225.48 plus $15.78 SC sales tax. I returned the two wheels on 09/12/2023 and received a credit of $209.50. This total is minus a processing charge of $7.99 per wheel. I'm ok with that but they didn't refund the sales tax I paid. When I questioned the customer service representative, she informed me that they don't refund sales tax charged for products purchased from out of state. I never heard of this and I questioned other vendors from out of state that I've dealt with and they assured me that they refund the total price paid including sales tax. Therefore, Jeg's owes me a total of $224.17 that includes the sales tax I paid.

  Business Response

  Date: 09/20/2023

  Hello, 

  Thank you for reaching out. When a fee is assesed on a return, the state you reside in does not refund JEGS the sales tax, so in turn, we are not able to refund it to you. Since there was a processing fee levied on the order, we are unable to refund the sales tax amount due to your local laws surrounding taxation. 

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 09/21/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20630605
  
  
  
  I am rejecting this response because: If that's they're answer then why does Summit Racing Equipment, who is also based in Ohio, refund the entire purchase price including sales tax? When I spoke to a customer service representative at Summit Racing Equipment, they said that they never heard of this requirement of not refunding the sales tax on a return. I understand that we're talking about a small dollar amount here but how in the world does Jeg's get away with this illegal business practice? Please investigate further. Thank you. 
  
  
  
  Regards,
  
  
  
  ******* ********

  Customer Answer

  Date: 09/26/2023

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 20630605
  
  
  
  I am rejecting this response because: As I've said before, I don't have a problem with the return fee. It's not refunding the sales tax that I have a problem with. Summit Racing Equipment, which is also based in Ohio, refunds sales tax, so why doesn't Jeg's? Is Jeg's the only vendor that doesn't get the sales tax back from SC???
  
  
  
  Regards,
  
  
  
  ******* ********

  Business Response

  Date: 09/28/2023

  Hi *******, 

   

  We've issued you a refund. 

  This issue lies withing Ohio law, and similarly, SC Law. When a merchant (JEGS) charges a fee on a return to the customer (You) the sales tax is not refunded to the Merchant to be refunded to the customer by the state. Similar to how why you purchase an item with a core, you pay tax on the core, but when you return it, you dont receive the tax back on the core charge. 

  Since you arent receiving a full refund from us, due to the return processing fee, the sales tax is not able to be refunded. 
  
  In this case, we've refunded both of the processing fees as well as the sales tax for this order. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:09/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased a Jegs Racing Jacket on 8/23/23 order number ********. Everything went smoothly until It was stolen off my porch. Before I contacted Jegs. I reached out to my neighbors to see if they had picked it up for me or if they had seen anyone suspicious in the neighborhood. I called Jegs and told them about the situation. I DID NOT ASK FOR A REFUND because I needed the jacket to go racing. I asked for a simple replacement which I didn’t think was going to be a problem because I’ve been a long time customer at Jegs. Jegs said they weren’t responsible for theft and told me to contact the shipper Fed Ex. I contacted FedEx and filed a Claim. Fedex told me to Contact the Merchant to discuss about getting a replacement or simply get a refund. I called Jegs again and the Lady on the phone told me to file a chargeback with my bank. Here we are on September 17,2023 I’m still without a jacket and I’m out of 130.50 bucks. Unbelievable for a situation to continue to go on like this.

  Business Response

  Date: 09/19/2023

  Hello, 

  Thank you for reaching out about the issues you have had. I sincerely apologize the package was stolen from your porch. In most cases, JEGS does not cover theft as it occurs after a sucessful FedEx delivery and the responsibilty to retrieve the package would be transistioned to the package receipient. We do sincerely appreciate your business and can make an exception for you this one time. Since we are out of stock on the jacket and its been discontinued, we have issued you a refund in full. 
  
  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:09/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Camshaft Degree Kit from JEGS Performance and it's missing parts. I've tried calling JEGS and can't get anyone to answer. I've emailed them and no response. I need to return the tool for a refund but I can't get a response from them on how to return the item.

  Business Response

  Date: 09/13/2023

  Hello, 

  I sincerely apologize for your long wait times and not being able to reach a customer service agent. I appreciate your time on the phone today. I have issued you the $50 gift card we discussed. If you have any other questions, please feel free to reach out to me at my extension. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:08/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cylinder head from jegs auto parts 8/14/23. The website said it would ship out the same day. A week later and no shipping information, I reach out to customer service to be informed the order won’t ship until sept sometime. I asked to cancel the order. The following week I received a shipping conformation from ups for the cylinder head. Again, I called customer service and was told they would have the shipment stopped. A week goes by 8/29/23 and I called asking about the status of my refund to be informed that the cylinder head would be delivered to me tomorrow on the 30th. Then I would have to ship the head back and wait for it to be received for my refund to be processed. Skeptical I looked up the tracking number to see that the order was to be delivered on the 30th to the shipper. NOT to me. I have been on hold for 30 minutes again trying to finally cancel this order and hope to get my money back. As an automotive professional this type of service is not acceptable. I will be contacting my financial institution to dispute the charge if the refund is not received by the end of the week. Never have I dealt with such incompetence from a company of this size. It is an embarrassment to all involved

  Business Response

  Date: 09/07/2023

  Good Morning, 

  Thank you for reaching out to us. I do see that we have issued you a refund for this order in full on 08/31. I sincerely apologize for the issues youve had with this order, I am looking into the circumstances around this order and will follow up the needed parties internally. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought wheels and tires for my car, they don't fit and they say its my responsibility to make sure they fit even though I received an email from company saying they will fit my application, now they won't return my calls or emails, im just asking for them to replace 2 tires that rub the frame on my original unmolested 85 elcamino, they told me it was my responsibility to know if they will fit my car.

  Business Response

  Date: 09/07/2023

  Hello, 

  Thank you for reaching out to us. I do see this order was placed online and without the assistance of a JEGS Technical team member. The order is also well outside of our 60 day return policy. At this time, we are not able to refund or exchange the wheels due to those issues. When you place an order for wheels and tires it is critical you measure your application and ensure fitment is proper prior to installing as once the tire is mounted on the wheel, they are not returnable under any circumstance. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:08/28/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item (replacement radio for a 1967 Mustang) which clearly states in the item header, description and use guide that it fits my car. My car is completely stock and the item does not fit. The shaft of the radio are too short to install the knobs, which renders the radio useless. I have reached out to Jegs 6 times, only once ever speaking to anyone. (2 email, 4 calls. Wait time was well in excess of 30 minutes) I was informed I can return the item but must pay for its return shipping ($15). Since the error is theirs I do not understand why I should be penalized for there error
  
  My on-line order number is ******** and the order was placed 8/21/23.

  Business Response

  Date: 09/07/2023

  Hello, 

  Thank you for reaching out to us, I do see you chatted with Matt on 08/29 and he emailed you a label from FedEx. I dont see its been used at this time. Did you receive the label?

  Please let us know, if you did not, we can issue another to you. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:08/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trying to return items that I ordered from Jegs the website for return label doesn’t work customer service will not answer I have spent a couple hours on hold over the last couple days even sales reps keep transferring me to customer service in which nobody is there I need to return these items

  Business Response

  Date: 08/23/2023

  Hello, 

  Thank you for reaching out to us. I do see you called and spoke with one of our agents, she did transfer you to Customer Service and you disconnected the call prior to speaking with an agent yesterday. Our Customer Service team is very busy and wait times have exceeded 1 hour in some cases. I can assure you we are answer all of our calls as quickly as possible in the order they are received. 
  
  You can make returrns online on JEGS.com at the following link, you will be able to enter your invoice information and purcahse a discounted return label or ship items back with a carrier of your choosing. Please include a copy of our Return & Exchange form in each box and we will process your return based on those instructions. 

  Return portal - ****************

  Invoice Numbers :

  *********23
  *********23

  Return and Exchange Form - *************************3-JEGS-Return-and-Exchange-Form 

  Please let me know if we are able to assist you with anything else, 
  

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:08/15/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a set of 4 wheels two were damaged and returned and refunded. Ordered replacement for the two damaged wheels and those arrived damaged as well. Returned the second order and have not been refunded funds for the second set. Contacted customer support after waiting an hour on the phone, they said it was because they hadn’t been checked back into their inventory even though they said they had received the second return. It’s been over 60 days. I just don’t have the time to deal with their wait times and the run around. Please help this is a $400 problem and I’m sure their content to just wait it out for me to give up.

  Business Response

  Date: 08/16/2023

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you have had. I do see we did not refund the original set of wheels. I have issued you a refund in full for the pair of 15x8's. You should see a credit for those in 2-3 business days. 
  

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 08/24/2023

  ###-###-####

  ******, **** 20471260

  Jegs High Performance Centers

  Aug 24, 2023 11:30 AM

  1

  
  

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried countless times trying to call Jegs. To no avail. I called to place an order then I got a person. So they wanted to charge shipping fee of 14.00 to ship my item back, I told them I'd just bring it back. So I returned the stereo to Jegs in Delaware Ohio. Since I ordered through paypal I was told it would take 3-5 business days to be returned to my account. It was a stock stereo for a 2013 jeep wrangler. It did not work. The customer service is very poor when u try to return something. I would like a refund for 196.86.

  Business Response

  Date: 08/16/2023

  Hello, 

  Thank you for reaching out to us. I do show you have been refunded in full for the order as of 08/15/2023. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 08/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ****** *****