Business Profile

New Auto Parts

Jegs High Performance Centers

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

147 total complaints in the last 3 years.
31 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased wheel studs from Jegs performance company took them and my axles to machine shop to put them in my axles which came with installation instructions which stated that the particular part # required enlarging the stud holes to 21/32 machinists followed instructions and the holes were too large and fit loose , so whether they were packaged incorrectly or misprinted instructions,Jegs said they couldnt do anything about it & contact ****************** now owned by ****** performance and neither company wont respond. Meanwhile my car is down , machine shop bill up + new wheel studs from a different company & manufacture cost and no customer ********************** support from either company just blow it off I think I should be refunded for my purchase price and return shipping cost and I honestly feel whichever company will man up and back up the products they manufacture and/or sell,I should at least be compensated for the product and shipping costs I had to pay not to mention the extra shop hours cost to the machine shop,I have photos I can send you with order confirmation # from Jegs and the installation instructions for the part number and to enlarge the holes to 21/32 before pressing the new studs into the axles and the studs dropped into the holes so either packaged incorrectly or misprinted installation instructions Im very unhappy about this whole situation and Id appreciate any help or advice you could provide me regarding this matter, thank you very much,***** *******
Business Response
Date: 07/15/2025
Mr. *******,
We're sorry to learn of this matter regarding your purchase. The instructions mention that it will be necessary to enlarge stud holes on **** products and some other 1/2" stud applications. What is the application? Did you happen to try fitment prior to enlarging the stud holes?

I will be refunding you in full for the amount of $84.38. You can discard the stud kit.

Sincerely,
**** *********
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I seen this toolbox online at ******con i bought it because it says hassle free refunds.when i tried to get refund i had to call jeggs company.then i was told it would cost me ****** for refund fees.that is not hassle free like it website claim.i would like full refund
Business Response
Date: 07/08/2025
Thank you for your recent order.
You are certainly welcome to return this item to us for a full refund but we do require you pay the shipping to get that item back to us.
***************************************************************************************************************

I'll be happy to look into this matter further with you.
What is the reason for your return? Is it defective? Damaged?
Sincerely,
**** *********
Customer Answer
Date: 07/08/2025
********
Customer Answer
Date: 07/10/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23567474

I am rejecting this response because: 23567474

Regards,

***** ****
Initial Complaint
Date:06/11/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
almost $700 on a cowl hood from ******** and verified fit for my vehicle when the hood arrived I gave it to the painter and paid him $400 to paint it and then when we went to put the hood on it was the wrong hood ******** refused to reimburse me any money took no accountability.
Having no option but the purchase another hood I spent $480 for the proper hood this time and they sent me three bad hoods. It took over three months to get the proper hood and paid another $400 to get it painted AGAIN after THREE MONTHS of waiting.
As of June 11 of this year, I bought two heater cores for $75 each and requested next day shipping which was an additional $58. Two days later I called asking where the part is and they said I never requested next day shipping.. this is back to back issues with ******** nonstop messing up my orders and I bought from ******** for over 20 years. Never having these types of issues so they have 3 to 4 back-to-back issues is absolutely insane. Whoever owns this business now has ruined. Now I have two vehicles that I have to keep for the customers for a week waiting for this heater core and its costing me even more money and thats assuming the **** part fits.
Business Response
Date: 06/12/2025
Mr. *****,
Sorry to hear of the issues you are having with your orders. I do see where you purchased a hood in December of last year where there may have been an issue with the vin and application (Suburban or C10) We would definitely have worked with you if the hood would have been in "like new" condition. Generally before any sheet metal is primed or painted fitment is usually tested then the prep and paint process begins. Had the hood not been painted we could have most certainly worked with you to exchange. I'm also not able to find the orders for the three hoods you are referring too. Do you have invoice or order numbers for those and I can review to see what we can do?
Regarding your most recent order this week for the heater cores. I also do not see where you were charged for express shipping and thus the order shipped ***** Ground. Do you happen to have an email confirmation or anything that shows the next day air shipping I could review with our team to see what might have happened?

We do apologize that you are not satisfied with your most recent orders.

If I can help feel free to reach out to me at ************

Sincerely,
**** *********
Initial Complaint
Date:05/15/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company **** has taken money from my bank account without my permission or knowledge. They charged my bank $516 without my authorization. I have been calling them and they have not refunded my money. I need help getting my money back. I have emails of concerns and I have phone calls recordings.
Business Response
Date: 05/22/2025
Mr. *****,
We thank you for your order and apologize for the delays that led to your cancelation request. We did process your refund in full for the amount of $293.43. This was completed on May 16th and should now be posted to your account. I am not showing the other charge for $223, that may have been a pre-authorization and should have been removed. The only transactions you should see from Jegs is a charge of $293.43 and a refund for that same amount.
If you have any further questions I will be happy to help.

Sincerely,
**** *********
Initial Complaint
Date:05/06/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a pur***** from **** for some injectors ,my plan was to send money from one bank acount to amother because the other had enough credit for a ***** pay in 4 to then send my money back ,when i made the pur***** the website froze so i just reloaded it because of some error ,i thought nothing of it because only one pur***** was posted to my account which i opened a ***** pay in 4 with, they are denying they ever took money out of my account,so i did see my ***** pay in 4 money but when i opened and closed the app my money was gone ?so i file a complaint with ***** to give me temporary funds so i can still make this pur***** ,i then send this money back to my other account to make the pur***** on that one ,on another website LSX acceleration .when i told them to cancel both orders because the injectors were too low lbs per hour ,the orignal charges were erased from my bank statement,it is technically a scam because they are refusing to say they took the money in the first place ,which is a lie because how did i open a ***** pay in 4 with no charge?
When i cancelled the orders the customer ********************** representative told me that he told his boss to cancel the second order by telling the warehouse ,which he apparently did,but before that he said that i would have to wait till it gets shipped to be able to return it ,they charged me for both injectors sets which the part numbers dont even exist anymore because that item is no longer on the website,both orders say they are still in process but i havent received any injectors and now i have to pay out of pocket for this payment plan for a product that i never received,jegs owes my bank money(claim money) and still need to give me back my money to pay off this pay in 4 ,my account had zero dollars ,i added enough to make the pur*****,made the pur***** so now im at zero ,i opened the pay in 4. ****** now in my Account,reopen the app now when i go to send that money back to my other acount there is no **********
Business Response
Date: 05/22/2025
Hello,
Our records do indicate two orders were submitted on March 24th and both were canceled per the customers request. The **** authorizations for both invoices ($269.12ea) were released and therefore never posted as sales on the **** Debit card.
We apologize for any inconveniences this may have caused but we canceled the orders per the customers request and never finalized the payments. This is a matter that has to be worked out with *****.

Sincerely,
**** *********

Customer Answer
Date: 05/22/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23293886

I am rejecting this response because:
How is it possible u can charge the account (take the money ) then delete the invoice on my end ,that *** is outrageous,the pur*****s clearly came back on my end on the ***** *** ,meaning the money was taken out of my account ,hence the pay in 4 ,i cant make a pay in 4 out of nothing ,it was a pending order but the money was taken out of my acount immediately after u make a pur***** ,the money was taken out of my account and no money was given back saying here is your money back ,i cant discuss with ***** because there is nothing to make a claim out of ,apart from the first pur***** which i did complain about and submitted a complain thru the ***** ***.technical error .***** cant do anything. thanks

******* *******
Business Response
Date: 05/23/2025
If you could provide a copy of the credit card statement that shows the posted Jegs transactions I can try and work with my accounting team to see what we can do.

Sincerely,
**** *********
Customer Answer
Date: 05/27/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23293886

I am rejecting this response because:
I already provided the transactions withdrawal of money but i cant show any proof because they deleted the order so it never was a real transaction because it was pending but still withdrew my money .i complained on the original purchase to chase which they reimbursed my money for this transaction.the pay in 4 was made because it was a purchase ,i cant open a pay in 4 unless a purchase or credit was taken out ,plus chases bank does not update the money accordingly on the days on their statement as in the picture because the balances are late ,
Regards,

******* *******
Business Response
Date: 05/29/2025
We need a copy of the bank statement that shows dates and posted along with pending charges. The screenshot you provided does not provide this info. Please download a copy of your bank statement and send that so I can present to our accounting department for review.

Thank you
Customer Answer
Date: 06/05/2025
I dont have the information they are asking about because it was a pending transaction
Customer Answer
Date: 06/05/2025
I dont have the information they are asking about because it was a pending transaction
Business Response
Date: 06/06/2025
Nothing more that Jegs can do here. Please contact your banking institution. We have no record of your funds posting since the order was canceled.

Thank you
Customer Answer
Date: 06/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 23293886

I am rejecting this response because:
Its not fair that u take out the money instantly and then erase the pending charge and not post a refund ,i will contact my bank about the first payment because i opened a claim about a refund ,i need to contact my bank
Regards,

******* *******
Initial Complaint
Date:04/25/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On @ 4/19/25 I ordered part no. ************ Steel Truck Hood for a Hobby Truck Rebuild. The original OEM Hood was damaged in a Hail Storm. For @ 3 days JEGS couldn't provide me with a ship date due to supplier issues. @ 4/21/25 their cust. ********************** *** told me it could be 2-1/2 wks. before they could give me a ship date.....but nothing was said about when the hood would arrive at my place ie........no delivery date. I advised them that I'd have to cancel the order and let the body shop handle this because. I'm scheduled to my turn at the shop for @ 1-1/2 wks ok work @ 4/28/25. Due to the heavy load of work I didn't want to loose my appt. The cust serv. *** said she understood and would refund my payment in full and cancel the order. The refund hasn't been made, even I was told it would take 2 -3 days to be deposited in my acct. AND, in the last @ 24 hrs I recieved the hood shipped but with no dates even though I cancelled it close to a week ago. I've been around & around with Jegs PEOPLE and the shipping people. One says the matter is resolved and then I get an email from them showing it's not. I expected Quality Cust. ********************** from these people and not this horrific scamming mess. I reserched JEGS and they aren't squeaky clean in the business dealings with some of their customers. I just want what they assured me would happen. The order cancelled & my payment refunded do topoor customer **********************. I've spent $2000-$3000 on parts for this project and everybody else has delivered them in 3-4 days. That's my problem. Thanks for hearing me out, can you help me and show other customers, it's not them, it's poor cust. **********************. Thank you, ******* **********************************
Business Response
Date: 04/28/2025
Mr. *********,
We apologize for these inconveniences you experienced with your hood order. After receiving your call to cancel your hood order on 4/21 we emailed OER to cancel. Unfortunately our request to OER on 4/21 did not get answered until 4/24. At that time we were informed it had already shipped. You should not have had to reach out to us multiple times like you did and we understand your time is valuable. We should have done better.
On Friday 4/25 your card was refunded in full for $465.52. Credit Card refunds typically take up to 3 business days. You should see that refund within the next couple days.
We are also attempting to stop the order and have it returned to OER but If you do get a call from R&L Carriers please refuse the delivery.

Our apologies again for this inconvenience.

Sincerely,
**** *********
*********************
********************************************

Customer Answer
Date: 04/28/2025
I have a gmail from ****** dated 4/26/25 stating they would contact the carrier and have them return the order and they have processed the refund. I am supposed to receive the refund in 3-5 business days.
Customer Answer
Date: 04/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

******* *********
Initial Complaint
Date:04/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I order the wrong carburator and talk to a person there and he help me find the right one but I had payed for the wrong one and he said we will refund your money. I order the right one and payed ****** for it. I never got a refund for the one I order that was wrong I was charged ****** for it .I want that put back in my account
Business Response
Date: 04/11/2025
Mr. ********,
Thank you for your order.
The first carburetor order for $447.14 was canceled and therefore should have never posted to your ***** We would have received a pre-auth from your bank only. Because the order never shipped that authorization would have expired. The only charge that should have posted to your account was for the new order of $627.97.
Please verify with your bank and let us know if we can be of any further assistance.

Please feel free to contact me directly at ************
Sincerely,
**** *********
Initial Complaint
Date:03/19/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered an oil dipstick for my mustang. It was promised by jegs that it fits that it fits it fits is what they said!! Shocker Got the part does not fit!!...Attempted to return Would not give me return shipping label unless I paid for Return shipping label... I should not have to pay for being lied to.. That's their mistake for lieing to people.just to sell more products...
Business Response
Date: 03/19/2025
Mr. *******,
Sorry to hear of issues you experienced with this product. I do see where you talked to a customer ********************** *** on 12/20/24 and a p***aid label was emailed to you at that time but was never used. A couple months later on 2/25 another customer ********************** *** talked to you and again offered a p***aid label but there looks like there was a disagreement on the refund amount so we didn't proceed after you mentioned that you would dispute the charge.
I have refunded you in full for that dipstick. Please watch for that refund to post to your M/C within the next 3-5 business days. You will not be required to return and can dispose or keep the dipstick.
Sincerely,
**** *********
Initial Complaint
Date:02/18/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I receive an email advertisement from Jegs for the Heidts Superide IRS at a substantial discount along with some other products as well. The Heidts Superide was prominantly displayed as the first product seen after a 'Free Shipping' banner. I verified the product description and price with Jegs salespeople ******, ***** and **** on different calls. I ended up ordering the product with ******* assistance as the website did not allow for options or comments. I was required to contact the manufacturer for specific measurements and options which I gave directly to the manufacturer. Jegs processed and received the full amount against my credit card with thier website noting the invoice and confirmation numbers and status as "In Process".My order was cancelled with an email from Jegs noting that the product was discontinued. ****** gave no indication of the product being unavailable when I spoke with them. Jegs has ***riced the same product with the same model number. When I contacted Jegs a week after ordering, the Sales *** at Jegs refused to honor the original sales price as advertized or the Jegs Price match guarentee as directed by his ************* is apparent that this Company is attempting to take advantage of it's customers with false promisses and claims. Other businesses are failing due to this company continuing to advertise low prices that they have no intention of honoring.
Business Response
Date: 02/27/2025
Hello and thank you for the opportunity to respond to this.
This looks like a combination pricing issue and part number change issue. I've attached an image from the manufacture web site that shows the breakdown of the components. You'll notice the part numbers are slightly different. (Item purchased is #BR-101 vs #BR-101-K. That difference in part numbers resulted in an item that was not available and a substantial change in price. $1871 vs $11,871.
We will be happy to discount the actual kit price of $11,871 if you are interested in proceeding with a new order. However the $1871 price is not for a complete kit. (again, reference the image from the manufacture)
I've also attached the below link regarding pricing.
************************************************************************************************
Sorry for the confusion in this matter

Sincerely,
**** *********

Customer Answer
Date: 03/06/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446

I am rejecting this response because:
The Jegs part number did not change, The manufacturer part number is irrelevant. The invoice references only the Jegs Part number.
Jegs advertised a Product at a price that they now refuse to honor.
No actual offer to remedy has been extended from Jegs, only a possible discount.
The product is currently shown as available on the manufacturer web site.

Regards,

******* *****
Business Response
Date: 03/06/2025
Mr. *****,
We're sorry you are not happy with our response but we have refunded you for this purchase and consider this matter closed. If you wish to discuss further please call me at **********************
Sincerely,
**** *********
Customer Answer
Date: 03/13/2025

Good afternoon, Treasurer. I hope you're at lunch. This is ******* ***** calling. You sent me an email that you're closing out the account. However, I thought I had till today to get back to you guys in regards to the status on the complaint against JEGS high performance. and do I have the numbers still up? Complaint number ********. I've been attempting to negotiate with the sales manager, operations manager in regards to this. They are dragging their feet. And because of that, I'd like to keep this open if possible. If you would be kind enough to give me a call back, ************. Again, this is ******* *****. Thank you.
Business Response
Date: 03/20/2025
We are continuing to try and reach a resolution with the Mr. *****
Customer Answer
Date: 03/25/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446

I am continuing to try and reach a resolution with Jegs.

Regards,

******* *****
Business Response
Date: 04/01/2025
I last sent an email to Mr. ***** on March 21st and never got a reply. Jegs is ready to honor the agreed upon price by myself and Mr. ****** That price would be 50% of our cost, which is a substantial savings over the actual Retail price.
Customer Answer
Date: 04/04/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]

Complaint: 22957446
email sent 4/4/2025:
Good Morning ****,

Thank you for your patience.
Would you please provide a total invoice/cost for the *** as was pictured. I do recall that the pictured coil overs shocks are slightly different.

The last time we spoke the cost was supposed to be less than $1,000 more for the chromed and polished parts.
At least that is where I recall we left off.

Thank you,
******* *****

Business Response
Date: 04/07/2025
The price for the *** as pictured is $4653.43 + tax. This does not include the polished stainless steel lower control arms, polished center section, or chrome axle shafts.

Here's the prices of the two add on's we last spoke about;
Polished Center section = $119.50
Polished Stainless Steel Lower Control Arms = $877.50
Total Add-on's = $997.00 + tax
Total overall cost with the two above add-on's = $5650.43 + tax
Initial Complaint
Date:01/11/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After a purchase from their website, I began receiving marketing emails. Since this began happening, I have tried three separate times to unsubscribe from marketing emails without any success. I receive multiple marketing emails from them each day. I just want it to stop please!
Business Response
Date: 01/14/2025
Thank you for the opportunity to resolve this matter.

Per the customers request we have removed his email from our marketing tools.
Business Response
Date: 01/14/2025
Update;
I noticed a different email within our system vs what's within this complaint.
On the customers order they provided *********************** and within the BBB complaint "***************************"
Both have now been removed .
Thank you
Customer Answer
Date: 01/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I accept the business's response to resolve this complaint.

Regards,

****** ********

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Jegs High Performance Centers is NOT a BBB Accredited Business.