Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After a purchase from their website, I began receiving marketing emails. Since this began happening, I have tried three separate times to unsubscribe from marketing emails without any success. I receive multiple marketing emails from them each day. I just want it to stop please!

  Business Response

  Date: 01/14/2025

  Thank you for the opportunity to resolve this matter.

   

  Per the customers request we have removed his email from our marketing tools.

  Business Response

  Date: 01/14/2025

  Update;
  I noticed a different email within our system vs what's within this complaint.
  On the customers order they provided *********************** and within the BBB complaint "***************************"
  Both have now been removed .

  Thank you

  Customer Answer

  Date: 01/15/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ****** ********

• Initial Complaint

  Date:01/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a COMP Cams Big Mutha" Thumpr Hydraulic Flat Tappet Camshaft Complete Kit Lift kit and read through all the details, specifications, etc and there was no mention of anything needing to be machined in order to properly fit. I called on Saturday January 4th and was told by a technician that I received the wrong size, there was no customer ********************** available on weeekend so to call back on Monday. When I called back I was told that the technician from the weekend never put any notes in.. 45 minutes later after speaking with another technician who was going to have new valve spring seals sent to me the customer ********************** *** said that the ones that I had needed to be machined and it said that on the website. When I inquired where to find that she reached back out to the tech who told her it was common industry knowledge but not specified. She offered to send me a shipping label to return the kit but I had explained that everything but those items were installed and the engine was completely taken apart she did not seem to care. I was guaranteed proper fitment with no mention of having anything machined. Not on the website, not over the phone on 1/4, and only at the end of the 45 minute call. I spent over $600 believing that this was a proper fitment and it was not.

  Business Response

  Date: 01/16/2025

  Thank you for the opportunity.

  We do recognize this purchase has some presented some installation issues. We've left a couple messages since receiving this complaint and would like to discuss some sort of a resolution with you.

  Sincerely,

  **** *********

  ************

   

   

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a set of ********* white wall tires and one turn yellow within a day after installation I texted a representative from jegs About the situation He said he they knew about the bad batch Per policy they want me to uninstall my tire Send it to them (pay from my own pocket) and wait for them to receive it then they will send me a replacement not knowing if the replacement would be a bad tire again So Ill be out of a car for a week or two while I wait for my tire Pay again for installation

  Business Response

  Date: 12/09/2024

  Hello, 

  Thank you for reaching out, we are very sorry for the issues that you've had. We are more than happy to assist in starting the tire warranty process. It would need to be shipped back to us and once we receive it we can issue you a refund or exchange it for another tire. To expedite the process, you can purchase a tire, up front, so you can install a new tire when you remove the defective tire for a refund. We can assist you in purchasing a discounted ***** return shipping label to assist in getting the tire back to us at a lesser cost than tradaditional shipping methods. 

  Since this is a warranty claim, we would not be liable to cover any mouting or balancing fees or labor. 

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 12/09/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22652435
  
  I am rejecting this response because: 
  I would not be able to drive my vehicle for the amount of time it will take to get a replacement tire and its my daily driver car
  Regards,
  
  ****** ********

• Initial Complaint

  Date:12/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Jegs Performance,I am writing to file a formal complaint regarding a recent order I placed with your company. I ordered several items, two of which were labeled as "drop ship." One of these items, a throttle body, did not have tracking information provided to me, and I was not notified when it shipped. As a result, I was unaware of the delivery date and the item was left outside my residence, where it was subsequently stolen.Had I been informed of the tracking details or the delivery date, I would have been in a position to receive the package. When I called your customer ********************** to inquire about the tracking information, I was told the item had already been shipped and delivered. This was unacceptable, as I never received the necessary tracking details from your team.Furthermore, when I escalated my complaint to a supervisor, I found the response to be rude and unhelpful. Despite claiming to have tracking information, they failed to provide it to me beforehand. In an email dated 11/19/24, Jegs indicated that the throttle body had not yet shipped, but when I spoke to a supervisor today, I was informed that the item shipped on 11/18/24 and that tracking information was available on 11/19/24. If this is true, why was I not provided with this information in a timely manner so I could ensure I was available to receive my package?Attached are the relevant emails from Jegs regarding the tracking information for the other items I received, and the confusion surrounding the throttle bodys delivery.I request a full explanation of why I was not provided with tracking details and an appropriate resolution for the missing item.Sincerely,****** *******

  Business Response

  Date: 12/06/2024

  Hello, 

  Thank you for reaching out, I sincerely appreciate you taking the time to talk to us about your concerns. I have reviewed your submitted data and can agree with us not sending you tracking, I do not see where we sent it to you. I have refunded you, as a courtesy, for the throttle body order in the amount of $413.64 and returned that money back to your AFFIRM account. 

  Thank you, 

  JEGS Customer Care.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parts were sent wrong. They put a misleading picture in the photo

  Business Response

  Date: 11/18/2024

  Hello, 

  Thank you for reaching out about the issues that you've had. I sincerely apologize. 

  I did research your order and it looks like you did receive the kit you ordered and paid for. The kit you ordered clearly states it comes with Explorer brakes. No where does it state that it includes the wilwood kit 140-10012-DR in lieu of the stock Explorer brakes. There are representative images on JEGS.com, along with representative image disclaimers telling you that the product you receive may differ from the images we use. We dont have the ability to photograph every part we sell, so pictures are re-used across part numbers when the product is similar. 

  We would be happy to offer you a $250 gift card for the inconveince. 

  Thank you,

  Team JEGS.

• Initial Complaint

  Date:11/06/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of stainless steel headers Jegs part number ****** on August 22nd 2024. The part specifically says that it will fit 1966 to 1991 GM trucks with small block ***** ******* cubic inch engine. However the part does not and cannot safely be modified to fit my 1967 ***** C10 truck. The header tube is incorrectly shaped to fit the engine pedestal on the driver side. Also if this could be modified the header sets less than half an inch from the control arm on the front suspension. Unfortunately I was not able to determine this until the header was modified to fit around the plug in all ***** small block heads used for the temperature sensor. I called JEGS and was up front about what I had done in order to make the headers fit the engine so I could install them on the truck. The customer ********************** representative was very nice but after speaking to what I assume is her manager she said that **** would not be able to help me in any way because the part had been modified. However I would not have been able to determine the parts fitment without making the modification and I feel that Jegs knows this as they are not ignorant when it comes to performance automotive parts. I feel that in a way this is a type of entrapment to the customer and would like to see Jegs do the right thing and correct the situation as it is a flaw in their design. I would be willing to exchange these headers for another brand even if I have to pay the difference between them as long as they will safely fit my vehicle without major modification. Thanks

  Business Response

  Date: 11/11/2024

  Hello, 

  Thank you for reaching out, we sincerely appreciate you business. I am sorry to hear you received the headers defective. In most cases, we are not able to take a product back once its been modified, its imperative that you inspect the parts for defects prior to painting/cutting/trimming or doing anything that would make them non-returnable. I have issued you a full refund on this order that you shuold see on your ****** account in 2-3 businss days. You can dispose of the headers as we do not need them back. 

  Again, I am very sorry you have had issues with your order. 

  Thank you,

  JEGS Customer Care. 

  Customer Answer

  Date: 11/12/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  Thank you for your understanding the situation and making it right. I accept your response to resolve this complaint.
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:10/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a product from JEGS high performance inc on 12/10/23 with a 3 year extended warranty product was defective sent it in for repairs got it back still would not work returned product called the Extend warranty company they gave me a virtual credit card which could only be used at JEGS high performance inc.. I used part of the card to replace the original purchase I needed more parts and was told the virtual card had expired there is approximately $800 remaining i was told i had 24 hours to use the virtual card when I called them this afternoon the lady I talked with told me to contact the BBB..i was not told that when I received it. The original invoice # is ************ the Extended Warranty # is ***************
  I wanted a full refund so I could purchase a different product from a different vendor
  Thank you
  David ******

  Business Response

  Date: 10/01/2024

  Hi ****, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. Since this product warranty has expired and you did execute the Extend Warranty, you would need to contact Extend to have them re-issue you another card to use the remaining funds on the card, at JEGS. The funds are not able to be used at another merchant as its a replacement warranty. You are given the part price to place an order for a like item of the same value, from JEGS.

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 10/11/2024

  Hello

  i bought this product from JEGS it came with a one year warranty and a 180 day return I purchased the 3 year extended warranty at the same time  i sent the product back for repair it still hasn’t worked I ordered a new product which went through fine my mechanic said I needed more parts tried to order was told the warranty card had expired i just want the remaining balance on a “virtual card” i will figure out a way to spend it 

  thank you

  **** ****** 

  Business Response

  Date: 10/15/2024

  Hello, 

  Any issues you have with the Extend issued card need to be handled by Extend - You have the warranty through them, not JEGS. We are not able to assist in any capacity around the card or how long the funds stay available. 

  Thank you,

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased several products from Jegs Auto from on their website. The total was $591. Placed on September 4th, 2024.
  
  The most important Part was an Ignitor for My Vehicle. Their Ignitor Jegs falsely claims is "Universal".
  
  It is not "Universal" as a Replacement Part, it only serves the Vehicle as an Upgrade to the Original Ignitor. And Jegs "Technicians" had also continued lied to Us about this issue.
  
  The order was Split into Two, and Jegs took My Money here several ways. First, the Parts that were available were Shipped separately, the Ignitor Part was "on backorder".
  
  Secondly, I applied for Refund from Jegs, which is what it feels like doing. I had done the Refund process according to their Specifications. The First Process according to Jegs is to send the Parts back which I Done. Then Last You must send in a Letter which You must Print a PDF, to Ship along with the Parts after they had already said to Ship them off.
  
  This is all Because this last Important Step is Intentionally Placed at the Bottom of their List as a Last Step. Not at the Top where it should be the First Step of the Process.
  
  Jegs has had My Parts returned to them since September 27th, 2024. They are an Impossible Company to work with or Contact, possibly Intentionally, providing People with the Worst Customer Services.
  
  I want My refund by Jegs and Immediately. In Fact I Ordered another Ignitor simultaneously on eBay Sept 4th too whereby the other Dealer had an Issue and Refunded Me at 2x the Speed that is being done by Jegs and it was all for only half the Cost.

  Business Response

  Date: 10/01/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. I do see we have issued you a refund in full for your order on 09/30/2024. That should appear in your account in 2-3 business days from the 30th. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An item I purchased was shipped with no protective wrapping or packaging of any kind. It was delivered damaged. The item is dented, scratched and chipped. However, I have contacted customer **********************, was placed on hold for over an hour and went from being caller 32 to ********* in the first 60 minutes. There is no other customer ********************** available other than a chat bot. I attempted the chat and it continued to fail. Jegs customer ********************** is the worst I have ever encountered and obviously they ship heavy metal parts without protecting them. I am seeking a full refund.

  Business Response

  Date: 09/26/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues you've had with your receiver hitch. I did ask ***** to come back out tomorrow and pick that up and return it to us, please have it sitting out and available for them to stop and grab. Please also mark out any other barcodes or remove them so they arent erroneously scanned and the package returned to you by mistake. I have also issued you a refund in full for the part, as requested. You should see that credit post to your account in 2-3 business days. 

  Thank you,

  JEGS customer care. 

  Customer Answer

  Date: 09/27/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  Complaint: 22334941
  
  I am rejecting this response because: I needed to use that part immediately.  
  It is now showing that this part is no longer in stock. Are you willing to work out a partial refund instead of a return? 
  Regards,
  
  ****** ****

  Business Response

  Date: 09/30/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize. We are not able to offer a partial refund since a full refund has already been processed, as requested in this complaint. At this time, we would need the merchadise back since we have issued you a refund in full. 

  Thank you,

  JEGS Customer Care. 

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent me the wrong item. It will not fit my truck. I can't get anyone to answer the phone. This is ridiculous. They basically stole money from me. I want my $476.29 refunded or the correct item sent to me. I can't anyone to help. How can they get away with this?

  Business Response

  Date: 09/30/2024

  Hello, 

  I sincerely apologize you received this mis-boxed. I did issue you a credit for the issues you've had and am working with you and the manufacturer to get you a replacement unit. 

  Thank you

  JEGS Customer Care