Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on December 13 2023 I purchased a intake manifold part # ***-****** from JEGS and after installing said manifold which is for a ***-******* it had 12 extra holes in it to mount it . These holes are 1/2 inch in diameter and the plug kit they supply with the manifold are 12mm in size . ok everyone knows 12mm is smaller then 1/2 they don't work! so I called Jegs and after a hour on hold I explained to ****** what the problem was and she told me she would check into this and after a while I called back and waited on hold again for another hour and she told me that they were waiting for said plugs from the manufacture which would take 30 days so I waited and called them back and they said they did not know what I was talking about and after going over said problem with them again she said ok no problem she will send me the plugs she sent me pipe plugs 3/4 size and only two of them so I called back and after a hour on hold again she said she had to send me to tech support and I talked to Jeff and explained to him my problem and he said he knew what I NEEDED and send me the right parts well after waiting for them I received the same thing I had 12mm plugs so I called back and after waiting again for a hour on hold I told them this has been going on too long so I'm sending the order back and she told me they cannot due to company policy if installed they cannot except it back and after telling her the product does not work she said she is sorry and cannot do anything wtf I cannot believe a company like this is treating there customers this way . she told me to find said plugs in my area and I told her If I could find them I would, I looked everywhere for these and nobody has them.

  Business Response

  Date: 04/23/2024

  Hi ***, 

  I have pulled a handful of the intakes to my inspection area so I can measure the plugs in the kit and send you the 12 you need to make your kit complete. I will follow up with you as soon as I have more information. 

  Thank you

  JEGS Customer Care.

  Customer Answer

  Date: 04/29/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:04/17/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello my name is **** ******, I ordered a set of wheels of wheels from Jegs in January. Before ordering the wheels we talked to a Jegs technician about the size that was needed. Ordered the wheels, put tires on the wheels and they did not fit the vehicle. I call Jegs and tell them the problem, they reassure me that if I send them back that they will replace the size. A month goes by and nothing. I called and was told that the new size is on the way. 2 weeks goes by and I call again, this time I am told that Jegs has a policy that once tires are put on the wheels they are used equipment and I will not be getting the size replacement and will not be getting my money back. I spoke to the manager **** ********** and he was rude and not helpful. Well here we are 4 months into this and they haven’t sent my wheels to me. And every time I call **** he doesn’t answer. So I’m out of my money and wheels. All the while my vehicle missed its body shop appointment because of this debacle. I am beyond frustrated and want an answer. I am about to take legal action. This needs to be resolved.

  Business Response

  Date: 04/23/2024

  Hello, 

  Thank you for reaching out about the issues that you've had with your order. I sincerely apologize for the issues this has caused. 

  I have looked into your issue and issued you a refund in full. It is company policy to not take back wheels that have had tires mounted to them - Please be sure to test fit the wheels prior to any mounting and balancing next time to ensure you can receive a refund if they do not fit. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:04/16/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for my dad for an oil pump drive shaft, and they immediately charged my card. This order was placed on March 13th. We have yet to see the item that I was charged for. This company is ripping people off. They take your money immediately and never ship the product out. I want my money back!

  Business Response

  Date: 04/17/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you have had. I did get this order canceled or you. You will see a refund in full on the original method of payment in 2-3 business days. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 04/19/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21582093
  
  
  
  I am rejecting this response because: 

  
  ******* ******* <********************>
  Apr 17, 2024, 4:15 PM (2 days ago)
  to Better
  
  I would like the part shipped if they have it in stock, but if they don’t have it in stock then refund the money. 
  
  Sent from my iPhone
  
  
  
  Regards,
  
  
  
  ******* *******

  Business Response

  Date: 04/23/2024

  Hello, 

  We did not have this part in stock at the time of your complaint, we had it ordered for you and would have shipped it as soon as it was available. Since we did not have it available for immediate shipment, we have issued you a fuell refund to satisfy the complaint you filed. If you would still like the part, and are willing to wait for it to ship, you can place a new order on JEGS.com when you are ready. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 04/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:04/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Jeggs sold me defective product after defective product (a motor for my 89 suburban) which cost me close to 10,000.00 dollars in mechanics fees. i expect nothing less than a full refund for my expenses. not to mention i was without my vehicle for about 10 months.to date jeggs has refunded me app 1700.00. i have also filed a dispute with my credit card company for a refund of app 3000.00 which is app what i paid them for the junk motors that had to be replaced multiple times by the mechanic. my cell # is *** *** **** if you have any questions. see attached warrantee claim #`s

  Business Response

  Date: 04/16/2024

  Hello, 

  Thank you for reaching out to us. I sincerely apologize for the issues that you are having. This engine is warrantied through ATK, the manufacturer. Please contact them directly for any warranty assistance. You can reach them at ###-###-####  and follow the prompts for the warranty department.

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 04/30/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21578745
  
  
  
  I am rejecting this response because: it does not address the basis of my complaint. If I was to contact ATK directly, why would I not have been provided that information at the very beginning of when my initial complaint addressed directly to Jegs. I will attempt to reach out to ATK as advised, but at this time I still am not satisfied with the response or behavior of Jegs in this matter.
  
  
  
  Regards,
  
  
  
  ****** *******

• Initial Complaint

  Date:04/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clear plastic lens cover for a chevy dash 1973-87, this was ordered online on Easter Sunday, 5 mins after ordering it I tried to cancel the order. Jegs was un available, called the next day as they opened, 45 min wait just to be told there was nothing they could do because it was shipped from a manufacturer. I never opened the box and paid to have it sent back. They have received it, I would like my money back without a restocking fee.

  Business Response

  Date: 04/11/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had. I do see we recevied this from FedEx today so I have issued you a refund in full. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 04/18/2024

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 21556258
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ******** ********

• Initial Complaint

  Date:04/09/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with JEGS on Tuesday, March 26th. I hadn’t heard anything about my order as of Saturday, March 30th. So I messaged them and they said my order was shipping direct from manufacturer and it was expected to ship out on Tuesday, April 2nd and that I would receive a shipping email once it shipped. Here it is Tuesday, April 2nd and still no order and no shipping notification. I’ve tried calling several times and tried messaging but can’t get an actual person. I was actually told on the phone that my wait time was 72 hours. Are you kidding me?! So ridiculous. I just want the radio I ordered. Want to know if it has shipped and honestly if not, I just want refunded my money back.

  Business Response

  Date: 04/17/2024

  Hello, 

  Thank you for reaching out, we sincerely apologize for any issues you have had. 

  I did reach out to the manufacturer and got this order canceled for you. You should see a refund back to your original method of payment in 2-3 business days. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:04/08/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 2/20/2024 and the product went to a 3 month back log after I ordered. Call and canceled order on 2/21/2024 and was told I will be credited my $1100. Within 3 days. It has now been over a month and still no credit. I have been calling customer service and waiting on hold for over an hour just to be told it was put in. Still no refund.

  Business Response

  Date: 04/09/2024

  Hello, 

  Thank you for reaching out, we sincerely apologize the the inconveince. I did research this issue and resolve it. We issued you a refund in full today. You should see it back in your account in 2-3 business days. 

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 04/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:04/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a scat forged 383 rotating assembly and website said it will ship in 5 to 7 days. I then get an email two days later saying my order (********) won't be shipped until 7/29/2024. I cannot wait that long. My truck is supposed to go on a TV show may 15th to race another vehicle. So obviously this won't work. Then they left me on hold for over two hours before I could talk to someone who said it's gonna be two weeks before I get a refund. I guess my only mistake was using jegs. Cos now I've got a chunk of change wrapped up in this and I can only spend a specific amount of money and the 1700 dollars there holding is included in my final amount.

  Business Response

  Date: 04/04/2024

  Hello, 

  I sincerely apologize the issues that you have had with this order. I did get it canceled and refunded in full to your original method of payment. 

  Please allow 2-3 business days for it to appear back in your account. 

  Thank you.

  JEGS Customer Care.

  Customer Answer

  Date: 04/05/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ******* ****

• Initial Complaint

  Date:03/29/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an engine from Jegs and exhaust headers to fit this engine on December 11, 2023 at a cost of 783.44. I was told by a Jegs sales/ tech that these exhaust headers would definitely work on this engine but they do not fit this engine.
  I contacted Jegs and explained the issue but was told I only had 60 days to return them and I was past the 60 days so tuff luck. If this was my mistake I would have no problem with this but I was told by a Jegs employee that these would definitely fit this engine and they dont.
  Invoice ************ Fed ex ************ I would like a full refund and return the product.

  Business Response

  Date: 04/01/2024

  Hello, 

  Thank you for reaching out to us. I sincerely apologize for the issues that you have had. I did email you a return shipping label to send the parts back at no cost to you. As soon as we receive them we can issue you a refund in full. 

  Please let me know if I can do anything else to assist you, 

  JEGS Customer Care

• Initial Complaint

  Date:03/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ***** - Header-Back Dual Exhaust Kit for ****-**** GM G-Body [2-1/2 in.]
  Part Number : ***-*****
  Quantity : 1
  Ordered on March 22, 2024Invoice #: ************ Confirmation #: 92335331
  They shipped through Fed-ex the box was delivered opened.
  I’ve called and written fed-ex and Jegs and no one has answered the phone calls nor responded to my emails.

  Business Response

  Date: 04/01/2024

  Hello, 

  Thank you for reaching out. I am very sorry you have had issues contacting us. 
  
  I do have another kit shipping to you today, FedEx is also going to come retreive the kit you have and bring it back to us. 
  
  Again, I am very sorry for the issues that you have had. 

  Thank you,