Complaints

This profile includes complaints for Jegs High Performance Centers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Jegs High Performance Centers

  101 Jegs Pl Delaware, OH 43015-9279

• 

  Jegs High Performance Centers

  751 E 11th Ave Columbus, OH 43211-2613

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At the beginning of May 2014 I ordered a Holly sniper 2 at fuel injection kit for a customer's car that I was working on. The kids seemed priced according to other websites and seem to include everything that was needed for installation. Upon receiving the parts in the mail I noticed missing parts that when I tried to contact the company about I never got past a hold on the phone without it going to a busy signal. Never got to speak to anyone about the issues that were happening with my shipment. Even to this day. The parts did not work as promised and when I tried to return the parts that were broken they would not allow me to just return the broken parts. I had to return the entire kit that I purchased. This cost me multiple days worth of time and energy and effort and a angry customer.

  Business Response

  Date: 05/23/2024

  Hello,
  
  Thank you for reaching out , we sincerely appreciate your feedback. I am very sorry to hear about the issues that you have had. I do understand how that can be frustrating for you and your customer. The best way for us to ensure you get a working kit back is to exchange the entire kit from Holley – They do not offer sellable part numbers for everything in the kit and will not accept an incomplete kit back from us for a return.
  
  I have added notes to your order to overnight you a replacement as soon as we see your order returned to us, if you would like to reply to this email once you drop it off at FedEx, I am able to ship one as soon as we see a return scan to us. I would need you to validate the shipping address, so we are sure we are sending it to the correct location.
  
  Please let me know if this solution works for you,

  Thank you,

  
  JEGS Customer Care

  Business Response

  Date: 05/23/2024

  Hello,
  
  Thank you for reaching out , we sincerely appreciate your feedback. I am very sorry to hear about the issues that you have had. I do understand how that can be frustrating for you and your customer. The best way for us to ensure you get a working kit back is to exchange the entire kit from Holley – They do not offer sellable part numbers for everything in the kit and will not accept an incomplete kit back from us for a return.
  
  I have added notes to your order to overnight you a replacement as soon as we see your order returned to us, if you would like to reply to this email once you drop it off at FedEx, I am able to ship one as soon as we see a return scan to us. I would need you to validate the shipping address, so we are sure we are sending it to the correct location.
  
  Please let me know if this solution works for you,

  Thank you,

  
  JEGS Customer Care

• Initial Complaint

  Date:05/10/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - When: April 26, 2024
  - What: ***-***** Complete brake line set - with power disc conversion for ****-**** ***** ****** w/rear multi-leaf (stainless)
  - Dispute: I purchased the product on the company's website b/c it was advertised as a complete brake line kit, showing all of the contents included in the product photo. It was also on sale for $147.59, about $40 dollars cheaper than competitors, so I made the purchase. Total cost was $172.33. When I received the product, I noticed several items were missing, so I reached out to Jegs (###-###-####), after waiting for 1.5 hrs, I finally was able to talk to a CSA, *****. She was polite and apologized for the long hold, then I explained to her that there were missing items from my order, being the rubber hose and the mounting hardware pictured on the site (I later realized more was missing). She apologized and sent an email to the warehouse to correct the problem. I received an email from ***** on May 3, 2024 stating that the warehouse had looked into my issue and came to the conclusion that the reason the items were missing is because they are not included in the kit and that the website states the image is a "representative photo" of the actual product. I replied same day, confirming I was aware of the statement, however it referred to the "appearance" of the product, not its contents, and that description did not lead me to believe that some items may not be included, I also included some photos in the email per their request. I did not receive a reply, so I contacted ***** directly at her ext. on May 8, 2024 and left a message, she later replied that the warehouse again confirmed that those items are not included and that I could return the item. My preferred resolution would be to provide all items in the product photo at the advertised price, or issue a refund in the amount for the missing components, as I have no way of knowing what I was actually charged for, given the product photo and vague description.

  Business Response

  Date: 05/20/2024

  Hello, 

  Thank you for reaching out about the issues that you've had. I sincerely apologize. 

  I did look into this and it does not look like we have the available parts to provide that you are missing. Our supplier does not offer them. 

  I am able to offer you a return shipping label to send the kit back to us at no cost to you, or if you would like to keep the kit, I can offer you a 50% discount so you can source the pieces locally to make the kit complete. 

  Please let us know what you would like to do and we will get you taken care of, again, I am very sorry for the issues that you've had. 

  Thank you,

  JEGS Customer Care 

  Customer Answer

  Date: 05/30/2024

  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint by providing a 50% discount to the purchase so I may source the missing parts locally. I ask that they please reach out to me by email to get this process started.
  
  
  
  Regards,
  
  
  
  ****** ******

  Customer Answer

  Date: 07/22/2024

  ************************* <*********************>
  11:33 AM (2 hours ago)
  to disputeresolution
  
  Hi,
  
  I am asking that the complaint number ******** be reopened because the vendor (Jegs) has yet to reach out as I had requested to receive my 50% refund that they offered. It has been over a month since they gave me the option to either return the product at no cost or receive a 50% refund so that I could buy the missing pieces locally. When I chose to close out the complaint, I had requested in the message I included that they reach out by email to get the refund process started, which they have yet to do. Assistant with getting this fully resolved would be greatly appreciated. Thanks!

  Business Response

  Date: 07/22/2024

  Hello,

  I sincerely apologize for the oversight. I have issued you a refund in full. You should see the credit in 2-3 business days.

  Thank you,

  JEGS Customer Care.

  Customer Answer

  Date: 07/24/2024

  
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:05/06/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered headers for a classic car on jegs. They came in on a friday afternoon. Packaging was damaged so we opened and got items out and took pics of damaged product. We needed the headers for a meet with the car so we installed the product. We tried calling jegs on friday but had a 3hr hold. We called again monday and had a 3hr hold again so did a message online and waited for over an hr for agent. Agent said they would offer a 50% discount for damaged product to keep them. Order was $224.07 which would be approximately $112.04 partial refund. They said that 50% was only $100 im not sure who they have doing math but thats not right! I would like a partial refund for having to keep damaged product jegs customer service said they wouldnt return!!!
  Order # ************
  I think a $125 credit for the hassle of installing damaged product and buying replacement exhaust gaskets is reasonable. I have more pictures of damage i can provide i attached a few of the major damage

  Business Response

  Date: 05/07/2024

  Hello, 

  Thank you for reaching out, I am very sorry to hear about your experience. 

  I do see that you spoke with someone and they have issued you a $150.00 credit for the issues that you've had. You should see that post to your account in 2-3 business days. 

  I sincerely apologize for the issues that you've had. 

  Thank you,

  JEGS Customer Care 

  Customer Answer

  Date: 05/16/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:05/04/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order a set of quarter panels from Jegs. They were supposed to br here in January. They sent an email saying they would now come in April. April came, then they said that they can't get the quarter panel as they are discontinued. They say that they were going to put a credit on my credit card on April 11. It'd supposed to take only 3-5 days to get it. I have emailed them and they still did not credited my account. All I want is my money back that they have kept for over 5 months.

  Business Response

  Date: 05/06/2024

  Hello, 

  Thank you for reaching out. I do see this was refunded back to you on 04/11/2024 with reference number ***********************. This was refunded back to a card ending in **** issued by Master Card. The total amount refunded was $1,146.77

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint. My credit card company didn't put the credit through, because I have a new card number now. It was sitting on the old card number, which was compromised in January. I now have the credit in my account. Sorry for the confusion.
  
  
  
  Regards,
  
  
  
  **** *****

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of pistons from jegs and they were shipped missing parts. That caused to a failure of the pistons and rings. I contacted them in January and they stated they needed photos. I sent photos and they opened a claim with the vendor. They later stated that they were going to warranty the pistons. But after months of emails with them giving a different excuse each time they have stopped responding to me altogether

  Business Response

  Date: 05/06/2024

  Hello, 

  Thank you for reaching out, I am very sorry for the issues you are having. I did look into your issue and the vendor is not willing to offer any assistance due to the part being installed incorrectly (missing the parts, that incidently were not included with your purchase) I have issued you a full refund for this order. You should see a refund back to your AFFIRM account shortly. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 05/07/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  *** ******

• Initial Complaint

  Date:05/01/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a 383 stroker kit and on the site said it would ship in a couple days then got an email saying it wouldn't ship out for another 4 months and can't wait that long tried calling and messaging and can't ever get anyone on the line I need a refund my order number is ******

  Business Response

  Date: 05/06/2024

  Hello, 

  I am sorry to hear about the issues you are having. I do see that we've asked SCAT to cancel this order and they have replied. We issued you a refund in full on 05/06/2024. You should see that post to your account in 1-3 business days. 

  Thank you,

  JEGS Customer Care.

• Initial Complaint

  Date:04/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order February 13, 2024. I got a certain date for when it should be shipped. Then I will call around the date they give. They tell me that the company of which my order is coming from is hard to get ahold of and will only get back to them by email. I’ve done this several times because I’m still yet to receive my product. I would think a company like JEGS that’s going to have a product on their website will make sure their suppliers can get their products out or not carry them. I get the same rehearsed line everytime. They won’t send updates on letting you know anything. Just leave you in limbo. This company is a joke so don’t order from them. I’ve learned to never order through them again. It’s April 30th 2024 and still nothing. I wish I could have got this in because it was a present for my dad but I guess it doesn’t matter to a company like this because they can do what they want.

  Business Response

  Date: 05/06/2024

  Hello, 

  Thank you for reaching out, I sincerely apologize for the issues that you've had with getting an ETA on your order. I have looked into this and do see it has shipped. ************ is your FedEx tracking number. Its estimated to deliver to you today or tomorrow. 

  Again, I sincerely apologize for the delays. 

  Thank you,

  JEGS Customer Care

• Initial Complaint

  Date:04/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3-01-24 I ordered a set of 4 wheels from Jegs for $59.99 each, Invoice # ************ . When they arrived I took them to a reputable tire company in town. The company advised all four (4) wheels were out of spec and would take excessive weight to balance them. I contacted Jegs to return them. I purchased a return slip from them and returned the entire set to them. They credited my Jegs account $64.04 on 3-22-24 Invoice # ***********. That is only for one wheel. They owe me over $180.00 but no one from Jegs will call me back . The one Customer service person I spoke to has done nothing to fix the problem.

  Business Response

  Date: 04/26/2024

  Hello, 

  Thank you for reaching out to us. I sincerely apologzie for the issues that you've had. 

  I did look into your issue and it does look like I only recived 1 wheel back from FedEx, which we already credited you for. I have credited you for the remaining 3 that FedEx has lost. 

  You should see that refund post to your paypal account in 2-3 business days.

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase thousands of dollars in items with JEGS yet when i check into my back-order I DONT get a reply from Jegs! They took my money but DO NOT REPLY to my request for item information or status! Buyer beware! when item is on backorder NO REPLY or service! AGAIN BUYER BEWARE!

  Business Response

  Date: 04/26/2024

  Hi *****, 

  Thank you for reaching out, we sincerely apologize for the issues you have expereienced. 

  I do see you've talked to **** and he has issued you a full refund for this order. You should see that back on your card in 2-3 business days. 

  Please let us know if we can do anything else make this right. 

  Thank you,

  JEGS Customer Care

  Customer Answer

  Date: 04/30/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:04/23/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on 4-1-2024 for a long block engine, order # ********. I have been informed that it won't be shipped until June. I can't wait that long, so I need to cancel the order, but it is impossible to contact customer service. I have spent two days siting on hold and no one answers. They don't receive e mail and when I contact sales, they transfer me to customer service.

  Business Response

  Date: 04/23/2024

  Hello, 

  Thank you for reaching out about the issues youve been having. I sincerely apologize for the trouble you've had. 

  I did get with ATK to cancel this order and have issued you a refund in full. 

  Thank you. 

  JEGS Customer Care

  Customer Answer

  Date: 04/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  **** *****