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Find a Location

Ron Marhofer Auto Mall, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforRon Marhofer Auto Mall, Inc.

    New Car Dealers
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    26 complaints closed in last 3 years

    11 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 4/13/1988

    Years in Business: 36

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Ron Marhofer Auto Mall, Inc. has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      1260 Main St, Cuyahoga Falls, OH 44221-4923
      BBB File Opened:
      9/27/2004
      Years in Business:
      36
      Business Started:
      12/1/1987
      Business Started Locally:
      12/1/1987
      Business Incorporated:
      12/1/1987
      Accredited Since:
      4/13/1988
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Ron Marhofer Collision Center
      • Marhofer Auto Family
      • Ron Marhofer Autoplex
      Business Management
      • Mr. Chris Marhofer, President
      Contact Information

      Principal

      • Mr. Chris Marhofer, President

      Customer Contact

      • Mr. Chris Marhofer, President
      Additional Contact Information

      Fax Numbers

      • (330) 928-7433
        Primary Fax

      Phone Numbers

      Email Addresses

      Industry Tip

      BBB Tip: Buying a new car

      Customer Complaints

      26 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/02/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Bought a 2020 Chrysler Pacifica on 02/01/2023 from Ron Marhofer Auto Mall. Bought a warranty from the dealership *** Marhofer the same day. The contract said they would charge $100 if not serviced at *** Marhofer. The first couple of times I called and made servicing appointments all was okay. I wondered though why I had to call and could not make an appointment on their website. So the 4th time I called to fix something and make an appointment the guy said you need to call a Chrysler Dealership to get your car fixed because we are not a Chrysler dealership and WE only sold you the car. Then WHY did they not inform me when I bought the car and their warranty they sold me that every time I used the warranty I would have to pay $100 since I would have to go to a Chrysler Dealership and that *** Marhofer refuses to make me a appointment to fix the car. I want to be refunded the price of the warranty and I am a senior citizen and I know nothing about cars and they purposefully took advantage of that and sold me a policy that would make me pay $100 each time I use the warranty policy. I would have not bought a warranty from them if I knew I would have to pay every time I use it since *** Marhofer doesnt fix Chrysler cars.
      Read More

      Customer Reviews

      8 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Kayvan B

      1 star

      10/29/2023

      The worst dealership experiences Ive ever had in my life! Avoid this dealership, especially *********************. I came from NC to look at a car that I thought was a good deal. I had an appointment scheduled and I didnt even see the car I was planning on buying in front of the building. So when we went inside to meet with ****, we told him that we were already disappointed in him as he still hadnt provided us the out the door number, to which he made up some B.S. excuse. Then he asked us if we would like to go over the number or to view the car, to which I told him I wanted to see the numbers. He made up some more excuses for me to look at the car and test drive it first, talking about thats not usually how they do things (which I dont even understand why he bothered asking me if he already had a hidden agenda). So, we get ready to test drive the vehicle and he told me that I needed to sign something in order to test drive and he also included a smart comment about the document saying to make sure you dont steal the car which I felt that was very DISRESPECTFUL especially when he knew that he was going to be riding in the car with us. There is so much more that I could disclose about how horrible this process was but, it would exceed my limit. Its just disappointing that I so far just to be disrespected by these people at this dealership.

      Local BBB

      BBB of Akron

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