Complaints
This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 630 total complaints in the last 3 years.
- 236 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
April 2024 entered 1 year contract for pest control. November 2024 added rodent baiting for increased price. Verbal assurance from salesperson that I could cancel this portion at any time without fee or ectending original annual contract. Attempt to cancel today since contract ended in April. Told my contract extended to November *********************************************************************************** and I'd signed the contract and could only cancel by paying $300 cancelation fee. They refused to allow me to speak with anyone supervising the contract manager. She said she was the boss. I would like to ****** the contract since it expired in April and for them to honor their salespersons verbal agreement with me.
Business Response
Date: 08/05/2025
We appreciate **** providing feedback of their experience. We have made contact with her and discussed a resolution with them directly and have informed to reach out to us directly with any additional questions or concerns if ever needed.Customer Answer
Date: 08/06/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
**** *****Initial Complaint
Date:07/30/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description:Insect control was the product. There was an initial fee of $100 for first application, then $60/month for one year. I specifically asked the sales person if I can cancel without penalty. He verbally stated that after the payment of the first treatment, I can cancel with no cancellation fee. I cancelled after the first treatment and was told by their customer service Director in ****, that the contract states that there is a $250 cancellation fee if cancelled in the first 12 months. I told him the salesman told me that there wasn't a cancellation fee. ****** told me the signed contract sent afterward the sales visit states there is a fee. I told him this was bait and switch. He said that he could not do anything.Business Response
Date: 08/08/2025
Thank you for bringing this matter to our attention. We have been in direct contact with ***** and are pleased to share that a resolution has been reached regarding his concerns. We appreciate the opportunity to work with him toward a positive outcome and value the feedback provided, as it helps us continue improving our communication and service. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Customer Answer
Date: 08/14/2025
I accept the business's response to resolve this complaint.
Regards,
******* **********Initial Complaint
Date:07/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I signed up with the slick salesman that day. they came out asap to do the service, but did not do the rodent service, that is included in this $64 montly bill. He left a note on his service card saying he would be out that week to do that service. I have yet to see them, I have sent 4 requests via email, and still nothing. I am going to be dropping them soon.This is already a bad sign for me. Non repsonsive CS ****** me off. Finish the job or shut me down, and I will not pay oyu another time. You are not keeping you end of the contract either,.Business Response
Date: 08/07/2025
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience that ***** *** have experienced during his initial service. We are pleased to report that our service professional did return to complete the initial service on August 4th. Unfortunately, we have been unable to reach ***** directly. If there are any additional questions or concerns, please reach out to us directly.Customer Answer
Date: 08/07/2025
I replied to the other email you all sent. I good. You did what I needed. My only issue is that this is what it took to get it done.
Ill be watching in the future. If you pay for a service, 4 ignored email to customer support and ******************** complaint should not be the standard to get what I paid for.
thanks.
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** *****Customer Answer
Date: 09/24/2025
BBB NOTE: Consumer filed a new complaint online that was flagged for review as a possible duplicate complaint. BBB Complaint Acceptance guidelines do not allow your BBB to validate additional or duplicate complaints from the same consumer against the same company involving the same account or marketplace issues, as we report both the number and nature of the complaints that we process.
We have closed the duplicate complaint and copied the additional information submitted and we have manually posted it to the original complaint case below. Based upon this new information we are resuming BBB **************************** We appreciate the patience and understanding of the parties.
Problem:
These people are really not a good company. Here I am again because I cant get what I paid(am still paying) for. Why is this such a struggle and where is your customer care? I want my September bug service and *** already stated I am seeing rodent signs in my home now. Im paying for this to be fixed. Im am days away from canceling my service. Finding someone else to provide it and you wont collect anything from me going forward. Im also about to request a charge back on everything Ive spent at this point because youre not providing me with what you promised. By the way my second complaint because its the only thing they respond to.
Desired Resolution / Outcome : Finish the JobBusiness Response
Date: 09/30/2025
Thank you for bringing this to our attention. We appreciate ***** providing his feedback and the opportunity for us to be able to address his concerns. Our team was able to get in contact with ***** directly and were able to come to an agreeable resolution on 9/30/2025.Customer Answer
Date: 09/30/2025
Ill wait to recap one to this until after I make sure no more charges are attempted.Initial Complaint
Date:07/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After repeated contact with this company on our end, the response has been poor. Scheduling is given day of appointment. After repeated requests for further notice, our response was "we can't do that." So getting a call today for our confirmed 8-10apt at 945 with an arrival of 11-2...yeah, frustrating. Came home to find our dog eeting a pesticide cap that was left in our yard. After 5 calls to the company, I only received one answered call that was hung up on. We went with this group after they purchased our existing outfit. Every experience has been poor since. Supervisor response is great, but what they say doesn't translate to real practice.Business Response
Date: 08/02/2025
We appreciate ***** providing feedback of their experience. We have made contact with them and discussed a resolution with them directly and have informed to reach out to us directly with any additional questions or concerns if ever needed.Initial Complaint
Date:07/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix breach of verbal promises Not taking care of the problem that the service was paid for.June 2, ******************************************* sign on an iPad.On June 2, 2025 a Greenix salesman came by my house to sell a contract for insect control for the yard and house. I also told him that I had a construction crew coming to replace all of the cedar on the doormers. There are yellow jackets coming out of a crack in the wood. The salesman said that they could take care of the problem. They would treat today and I should call right before they got here and could treat again. They also promised that they would take care or significantly lower the insect problem of biting flies, small stinging sweat bees, gnats that fly around your head, mosquitos all over, and ants in our landscaping and pool deck. We were told that there was a satisfaction guarantee. We find out later That the satisfaction guarantee last for three days after you signup. What a joke that is. We are retired and spend most of our time in the yard and by the pool. In years past we had to wear insect repellant with deet to be outside. We were told after the treatment that kills the bugs, that would not be necessary. We waited for about a month and the bug problem was exactly the same as last year. We had to wear insect repellant to be outside. I called Pro-support for Greenix and they apologized for the problem and they said they would setup a re-treatment. The re-treatment happened about 1 week later. The tech was here for about 5 minutes and fogged around the house and left. I did ask him about the yellow jacket problem and the construction crew coming. He said if he could not see a hive then there is nothing that he could do. Continued on attachment.....................Business Response
Date: 08/01/2025
Thank you for bringing this matter to our attention. We appreciate ***** providing their feedback and concerns. We have attempted to reach out to ***** directly via phone and communicated our proposed resolution to ***** via email and informed to reach out to us directly with any questions.Customer Answer
Date: 08/01/2025
[If you do not say why you are rejecting the company's response, BBB must close your complaint.]
Complaint: 23661664
I am rejecting this response because:Thank you for reaching out to attempt a resolution. I reject the offer for the reason of not getting any benefit from the service. The main reason that I signed up was to attempt to keep a construction crew safe from yellow jackets coming out of my dormers that the crew are coming out to replace all of the cedar. The salesman said that they could take care of the issue. When I talked to the last Tech that came out he said if he could not see a hive, there is nothing he could do about it. See my story below:
On June 2, 2025 a Greenix salesman came by my house to sell a contract for insect control for the yard and house. I also told him that I had a construction crew coming to replace all of the cedar on the dormers. There are yellow jackets coming out of a crack in the wood. The salesman said that they could take care of the problem. They would treat today and I should call right before they got here and could treat again. They also promised that they would take care of or significantly lower the insect problem of biting flies, small stinging sweat bees, gnats that fly around your head, mosquitos all over, and ants in our landscaping and pool deck. We were told that there was a satisfaction guarantee. We find out later That the satisfaction guarantee lasts for only three days after you sign up. What a joke that is. We were also told that there may be an increase in insects as they were stirred up.
We are retired and spend most of our time in the yard and by the pool. In years past we had to wear insect repellent with deet to be outside. We were told after the treatment that kills the bugs, that would not be necessary. We waited for about a month and the bug problem was exactly the same as last year. We had to wear insect repellent to be outside. I called Pro-support for Greenix and they apologized for the problem and they said they would set up a re-treatment. The retreatment happened about 1 week later. The tech was here for only 5 minutes and fogged around the house and left. I did ask him about the yellow jacket problem and the construction crew coming. He said if he could not see a hive then there is nothing that he could do. The salesman said they could take care of the problem. That was the main reason I signed up is to keep the construction crew safe. Well, we waited another week and the bug problem outside was the exact same with biting flies, stinging sweat bees, gnats,mosquitoes and ants. We still have to wear insect repellent. I called Pro support again and told them the whole story and we are definitely not satisfied and would like to cancel and get our money back. They transferred me to a supervisor and they said that the satisfaction guarantee lasted for three days and they are going to charge us $299 to cancel. They immediately charged my credit card $230 and they said my contract is cancelled.
Thank you,
***** Dahl
Regards,
***** ****Business Response
Date: 08/13/2025
We would like to thank ***** for providing us the opportunity to address his concerns. We are happy to inform that we have been in contact with him directly, and have come to an agreeable resolution on 8/12/2025.Customer Answer
Date: 08/15/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint. They added a refund of the first months subscription but not the initial payment. I decided to accept this offer to resolve the issue. ***** was very kind and listened to my concerns.
Regards,
***** ****Initial Complaint
Date:07/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought geenix plan for pest control (mosquito and all) in July 2025. Their salesman knocked on my door and made lots of tall promises. One of their key promise was a guarantee of no bite after 20 days of treatment and fair pricing. However the truth is that there treatment is not working and if complained their response is arrogant.
Despite their unsatisfactory service, they are charging every-month which was not clearly mentioned during sale. The worst part is that when I wanted to cancel their services they are threatening to penalize me with a whopping $300 to break the contract which is very unfair. It feels like being held captive.
I want my full refund as their service sucks and their business practice os predatory.Business Response
Date: 07/30/2025
We appreciate ****** providing feedback of their experience. We have made contact with ****** and discussed a resolution with them directly and have informed to reach out to us directly with any additional questions.Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being told I must pay a 299 term fee for this service which was not relayed to my when I enrolled as a customer.Business Response
Date: 07/29/2025
Thank you for bringing this matter to our attention. We appreciate ********* providing their feedback and concerns. We have attempted to reach out to ********* via phone and communicated our proposed resolution to ********* via email and informed to reach out to us directly with any questions.Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Greenix had a salesperson selling services door to door in our neighborhood. I told the person that I would be moving within the next year and they told me that I just needed to show proof of selling the house and the month to month service could be cancelled without a problem. I have now sold the house and the company wants to charge me $263.00 to cancel the service. This sale was made on false representation and communication by its sales representative.
In addition, I have continued to have spider and ant issues around the perimeter of my house and they wanted to charge more to come back out and retreat the house when they said that these would not be an issue with their treatments. They are poor service providers and have an unethical business model.Business Response
Date: 07/30/2025
Thank you for bringing this matter to our attention. We appreciate *** providing their feedback and concerns. We have communicated our proposed resolution to *** via email and to reach out to us directly with any questions.Customer Answer
Date: 08/11/2025
Hello,
Greenix has addressed the concern. As long as they do not charge me moving forward, I am satisfied with the result.
So you can mark me as satisfied with the company at this point.
Thank you.
Initial Complaint
Date:07/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I cancelled service in writing on 11 July 2025. Greenix refused to honor my cancellation without a phone call. Business still billed me on 12 July 2025.Business Response
Date: 07/29/2025
Thank you for bringing this matter to our attention. We appreciate ***** providing their feedback and concerns. We have communicated with ***** directly via email and have come to an agreeable resolution.Initial Complaint
Date:07/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today when I was home someone from Greenix rang my video doorbell. I opened my door and talked to someone trying to sell me pest control. I informed him that I had just put my baby down for a nap and now hes ringing my doorbell but he didnt care and went on to try and sell me something. There are No Soliciting signs at every entrance to the neighborhood I live in so you can see how this could be frustrating. He left on his little electric board and went to the neighbors across the street. I saw him open their storm door and try and turn their front door handle. I then got on my video doorbell app and he tried to do the same to my house!! Under no circumstances should you be opening peoples doors and trying to turn the k*** to their front door!!! I think last week someone else from Greenix rang my doorbell because he was also on one of those ****** board things. I cant make out the name of the guy who tried to open my front door today but I have shots of him from my doorbell which Ive included. My family is feeling pretty upset, violated, and unsafe after this interaction.Business Response
Date: 07/28/2025
Thank you for bringing this matter to our attention and we appreciate the opportunity to address these concerns. At Greenix, We apologize for any inconvenience that may have occurred due to our representatives visit. We have communicated this feedback to the appropriate department and can assure you that we take compliance with local regulations and respect for homeowners properties very seriously. If there are any additional questions or concerns, please don't hesitate to reach out to us directly.Customer Answer
Date: 07/28/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I accept the business's response to resolve this complaint.
Regards,
***** ******
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