Complaints

This profile includes complaints for Greenix Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Greenix Pest Control has 31 locations, listed below.

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  Greenix Pest Control

  2230 Wilson Rd Columbus, OH 43228-9386

  
• 

  Greenix Pest Control

  1000 Taylor Station Rd Ste G Gahanna, OH 43230-6672

  
• 

  Greenix Pest Control

  2700 W 21st St Ste 11 Erie, PA 16506

  
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  Greenix Pest Control Centerville

  934 Senate Dr Centerville, OH 45459

  
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  Greenix Pest Control

  421 Fernhill Ave Fort Wayne, IN 46805

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered in to a contract with Greenix in June 2023.
  Was being charged $96.30/month
  Greenix committed to resolving most pest issues surrounding the home.
  Greenix did not delivery on their commitment. The pest issues (bees, voles, mosquitos, etc.) did not improve and only got worse. Their treatments were ineffective. They also missed several appointments to the point where they only came out for treatments twice in a 5 month span when they were supposed to be monthly treatments.
  When I went to cancel my service due to failure to provide any noticeable results and not showing up to complete the work, I was informed there would be a $250 cancellation fee. I was previously told by their sales rep that the fee would be waived after a 4 month period with Greenix which their account representative denied. Their sales team also employed high pressure sales tactics and misrepresented their services. Additionally, they were also soliciting door to door in the Franklin Park neighborhood without proper permits to do so.
  Acct Number is ******

  

  Business Response

  Date: 11/10/2023

  Thank you for sharing your concerns with us, ****. We understand your frustration with the pest issues persisting despite our commitment to resolve them. We also sincerely apologize for the discrepancy in the information provided by our sales representative and the subsequent denial of waiving the early termination fee by our account manager. This is not the level of service and clarity we aim to deliver. As for the door-to-door solicitation without the proper permits, we work closely with our sales representatives and third-party companies to  ensure they obtain the required permits. We take compliance with local regulations very seriously. We have communicated our proposed resolution, that we genuinely hope displays our dedication to an excellent customer experience, via email. Thank you for bringing these issues to our attention. Your feedback helps us improve our services and ensure a better experience for all our customers.
  
  

  Customer Answer

  Date: 11/16/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *****

• Initial Complaint

  Date:11/08/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a woman who, slightly more than a year ago, fled an abusive marriage in another state. I went back home to my home state of ********. My long divorce battle finally allowed me the ability to purchase a home in ****** ******* ********. I have been slowly moving into my new home. My neighborhood allows no soliciting. I was unaware of this on the day that I happened to be alone at the home and answered the door to Cody O****. Cody was driving around on a Segway. He was selling services for Greenix Pest Control. He offered no permit for outside sales.
  I said no to Cody multiple times. I even shared with him my recent experiences with fraud with my checking account and the fact that I was waiting for a new debit card to arrive in the mail from my bank in ********** state. Cody refused to take no for an answer. He said he and his wife were invested in Greenix. I’ve since learned this was a lie. I even told Cody about my having fled abuse, in a hopes for attempt to get him to leave. I ended up signing up for services.
  I have had no reason to believe in the following months that these services have actually been happening. I have also learned, from my neighborhood HOA, that we have a no soliciting policy.
  My bank has put a stop payment order for Greenix on my account. Today, 11/9, Greenix still charged my account. They have my routing number. My banker told me to contact the BBB. Greenix tries to charge a cancellation fee of $250. I will not pay this fee. Greenix is a fraudulent company. I was harassed into this. I’m not seeking reimbursement for money already paid. I’m seeking an immediate stop to any further charges to my checking account and to not pay any cancellation fees and an end to harassment. I will be contacting my bank again as well.
  I was forced to leave my daughter with my abusive ex. I’m still having to pay lawyer fees from my divorce settlement. My stress level is high enough. I need Greenix to stop.

  

  Business Response

  Date: 11/08/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the distress you've experienced in your recent interactions with Greenix. First and foremost, we want to acknowledge and empathize with the difficulties you've faced, especially in the context of your personal struggles and the associated challenges. Your well-being is of utmost importance to us, and we apologize for any additional stress or hardship caused. We can assure you that your concerns will be treated with the utmost seriousness and urgency. We have communicated via email our proposed resolution, that we genuinely hope represents our commitment to placing customer satisfaction above all. If you have any further questions or concerns, please do not hesitate to reach out to us. Once again, we apologize for the difficulties you've faced, and appreciate your patience as we work to resolve this matter. 

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called on Saturday explained that I thought I had either mice or rat in bathroom. Explained urgency and told they could come out and help me but I could not sign contract while on phone but told by Agent that he would enter detail and that the earliest day available was Tuesday and I said you mean Halloween and he said yes. Today I received message advising appointment would be Wednesday. I explained call and turned down other reputable companies. Asked to speak to Supervisor and Trevor said he was sorry but i explained that if i was told truth I could have stayed at my Sons house and cannot afford to lose more sleep. Then Manager told me that there was problem with service as it did not include coming in for interior service and that is more money. Then line was disconnected and they could not find Trevor but then told that Account Manager was able to cancel and reimburse me the $39, is solution was get me into another service for even more money. I asked for *** carrier and I want more than just reimbursement and cancel. This was several days of duress and I turned out others and ended up calling ***** and few more dollars they are coming out today. This could have been resolved already. I was willing to take $50 for a final settlement but now I have called Therapist and still under duress so I am seeking more in compensation as they caused more harm and delay. I now see other comments and this seems to be their marketing technique and it is not dealing fairly with potential or actual customers. Then they say that the cancellation fee is waived like that means anything when they did not complete any services but my money will also take up to 10 days. This is a scam.

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, ***** We sincerely apologize for any distress you've experienced. We understand that your expectations were not met, and we take your concerns very seriously. We acknowledge the frustration in regards to the timeline of receiving your refund. Our accounting deportment diligently processed refunds within 48 hours, the remaining timeline is dependent on your financial institution. We have communicated via email a detailed timeline and expectations for your refunds. Your feedback highlights the need for more transparency and accuracy in our service offerings. We are taking steps to enhance our service procedures and ensure clear communication.  We genuinely regret the inconvenience you've experienced, including any emotional distress caused by the delay and miscommunication. Your well-being and satisfaction are of utmost importance to us, and we aim to address this matter fairly. If you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation to your satisfaction.
  
  
  

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, ***** We sincerely apologize for any distress you've experienced. We understand that your expectations were not met, and we take your concerns very seriously. We acknowledge the frustration in regards to the timeline of receiving your refund. Our accounting deportment diligently processed refunds within 48 hours, the remaining timeline is dependent on your financial institution. We have communicated via email a detailed timeline and expectations for your refunds. Your feedback highlights the need for more transparency and accuracy in our service offerings. We are taking steps to enhance our service procedures and ensure clear communication.  We genuinely regret the inconvenience you've experienced, including any emotional distress caused by the delay and miscommunication. Your well-being and satisfaction are of utmost importance to us, and we aim to address this matter fairly. If you have any further concerns, please don't hesitate to reach out to us. We appreciate your patience and the opportunity to address your concerns. Thank you for bringing this matter to our attention, and we look forward to rectifying the situation to your satisfaction.
  
  
  

• Initial Complaint

  Date:10/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  charged me over $500 for a roach treatment that was supposed to take place every week. When the first worker came out he was unaware he was supposed to treat for roaches. He sprayed preventative spray for ants, spiders, and flies ( a service we DID NOT REQUEST) once and called the job done. After calling the company back they we were told they didn't have anyone available to do roach treatment. After alot of tooth pulling and phone calls we finally got someone out to treat the roaches. After the service man was finished ( since this was supposed to be 4 weekly treatments) he assured us either him or his supervisor would be out the next Friday to continue the treatment. That Friday went by without anyone coming to treat the house again. No phone calls, no one to even say sorry we need to reschedule.
  
  So more phone calls from us to the company. After an hour on the phone we were told yet again there was no one available to treat the roaches. We were also told we could not have our money back. Even though the recording on the phone and website assures other wise.
  
  This company is disorganized with no communication within
  
  Plain and simple we paid for a service that was not provided and given the run around and have yet to receive the service we paid for or the money back from them not providing it.

  

  Business Response

  Date: 11/07/2023

  Thank you for sharing your concerns with us, *****. Your feedback is essential to us, and we can assure you that we take your concerns seriously and are committed to resolving this matter to your satisfaction. We have thoroughly reviewed your account and the details you've provided, and understand the sequence of events that led to your dissatisfaction. It is clear that there were communication and service issues on our part, and for that, we are truly sorry. We have communicated via email the sensitive details of the resolution you discussed with a member of our team. Again, we fully acknowledge that there were miscommunications and disruptions in your service experience. We are taking immediate steps to ensure better coordination and communication within our team to prevent such incidents from happening in the future. You are currently scheduled for your final German Roach appointment on 11/10.  We want to emphasize that your experience is not representative of the level of service we aim to provide to our valued customers. We deeply regret the inconvenience you've faced, and we appreciate your patience and understanding as we work to rectify the situation. Thank you for bringing this matter to our attention, and we look forward to restoring your confidence in our services. We appreciate your business and the opportunity to serve you better in the future.
  

• Initial Complaint

  Date:10/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Okay so after 7pm which was kind of late for soliciting in August 2023 a young salesman came to my house unsolicited. I said I can do a quote but then I was told they had a limited time special for three months and I was bamboozled into signing up for a pest control contract! First, I paid 106.00 for fees the first month and was told it would be 70 for the remaining 3 months of this special but I have been charged 80 a month now! And I had to have the first visit the following day after the I signed up even though I asked to reschedule since I would not be home so only the outside was done. They never came back to do the inside of the house as I was told the following week as promised. So, I had to call the following month to request the inside of the house be treated as promised. The second visit they came to treat the inside finally and during the visit the technician claimed that we have a rodent problem in our basement. He claims to have found droppings in the basement. Odd I never seen mice in our home and we have 3 active cats even with that said he was adamant we need rodent trap outside our house. I get an alert after signing off on the service I would be charged additional 42.70 a month. So, let me get this straight I must pay a ridiculous price of 80.00 for some half *** job treatments a month and an additional 42.70 for a rodent box a month! Dude didn’t even tell me it would be additional charge. To me that was shady as hell. My husband did his own thorough check we didn’t see not one dropping just tiny bugs. I lost trust in this company I was bamboozled again! I called to cancel that same day and I would get an email confirming it was cancelled which I never received and wasn’t even given a confirmation no. for the cancellation like most companies do. And I was still charged for unnecessary services that I cancelled the same day! I’m very disappointed and will no longer use their services anymore seems shady.

  

  Business Response

  Date: 11/03/2023

  Thank you for sharing your experience with us, ***. Above all, we sincerely apologize for any dissatisfaction. We take your feedback seriously, and genuinely appreciate you taking the time to share your concerns with us.  We regret that you felt pressured into signing our service agreement. This is not the level of service we aim to provide, and we will investigate the situation to ensure that our sales representatives adhere to our ethical standards. 
  We also regret any issues you encountered when requesting to cancel your service. We will investigate the lack of confirmation and ensure that the cancellation process is smoother and more transparent in the future. In regards to the billing discrepancies and your account status, we have communicated our proposed resolutions for both matters via email. Once again, we apologize for any inconvenience you've experienced, and thank you for bringing this to our attention. We appreciate your feedback and the opportunity to improve. If you have any further questions or concerns, please don't hesitate to reach out to us.

• Initial Complaint

  Date:10/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An agent came to my home offering discounted services from Greenix. I stated that I already had pest control services and he promised that he would give me a better price. I told him what I was paying and he offered me a lower price of $69.99. He stated that I would pay that amount every quarter. I agreed to those terms and when I received the first bill I called the office and they stated that I owe $69.99 each month. He stated that I would pay that amount every quarter. I agreed to those terms and when I received the first bill I called the office stated that I owe $69.99 every month and this is regardless of whether or not they came to my home and provided service. I would have never agreed to those terms and I feel that the agent deceived me in order to get me to sign his electronic pad. I never received a paper contract and their agent purposely lied to get me to sign.

  

  Business Response

  Date: 10/25/2023

  Thank you for sharing your concerns with us, ******. We are genuinely sorry for any sales misrepresentation you've encountered. Here at Greenix, we hold all members of our team to a high standard of integrity. We are fully committed to regaining your trust and confidence. We are pleased to confirm you have spoken with a member of our team, with this conversation resulting in an amicable resolution. Your time and patience has been greatly appreciated in resolving this matter. We are looking forward to continuing to protect your home from unwanted pests! 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  As others have stated, I was approached by a salesman in my neighborhood in August and told he would throw in additional mice as well as flea and tick coverage for price of the basic package. After the first visit I checked the technician report and noticed neither were treated for at the time. Upon calling I was told these were not included in my subscription. I noted that these were promised by the salesperson and I strictly repeated this to him at the time as this was the only reason for switching from my current pest control. He even showed me on his tablet to confirm. The customer service rep stated that it wasn't in the contract and there was nothing they could do besides add it to my plan. After this i tried to contact the salesperson multiple times for an explanation with no luck. I'd like my plan cancelled and early termination fee waived as I was not provided the additional services promised by the salesperson.

  

  Business Response

  Date: 10/30/2023

  Thank you for sharing your concerns with us, *******. We sincerely apologize for the disappointment and frustration you have experienced in relation to your services. Your feedback is invaluable to us, and we are committed to addressing your concerns in a thorough and timely manner. Above all, we apologize for any confusion or miscommunication that may have occurred during the initial sales process. Our goal is to provide clear and accurate information to our customers, and it appears that there was a disconnect in this instance. We have emailed you our proposed resolution, that we truly hope reflects our remorse. We genuinely understand your frustration and your satisfaction is of the utmost importance to us.  Thank you for your understanding and for giving us the opportunity to rectify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us. 
  

  Customer Answer

  Date: 10/31/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:10/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business gave guarantee to rid residence of roaches. Unlimited treatments part of the package. 9 treatments in the span of two months rendered ineffective. Upon complaint, cancellation of account and refund with exception of one month amount of subscription 52.92 promised on October 3rd. This was the resolution greenix provided, no other treatment services. Return stated to take 7-10 business days. I agreed to these terms. Awaited till last business day on October 17th to reach out about failure of payment. Stated to reissue payment. October 20th, Greenix billed account for monthly subscription of account that was agreed to be closed on the 3rd of October. Billing causes account to overdraw. Greenix contacted once more and stated to return amount billed and that return was still on the way. I requested to have the month of Septembers subscription to be refunded as well. Greenix refuses due to services rendered. Services rendered were ineffective. Greenix stated that roaches were resistant to treatment and not at fault of company. Company provides two week guarantee after initial treatment for pest issue to be resolved. I gave the company two months. Company failed to deliver. Consumer should not be at fault for company inability to honor their promises. They use rotating technicians and they did not all appear to be knowledgeable or provide the same level of service with two doing detailed work and others doing the bare minimum.

  

  Business Response

  Date: 10/27/2023

  Thank you for sharing your concerns with us, *******. We are genuinely sorry for the challenges you have faced with our services and the subsequent billing issues. We fully understand your frustration. Above all, we apologize for not meeting your expectations in terms of pest control. We take full responsibility for this and understand your disappointment. While we genuinely regret that our treatments did not yield the desired results, our policy regarding the services rendered remains as per our guarantee, which provides a two-week window for the pest issue to be resolved. We understand that you gave us two months, but it is important to clarify that roach infestations can sometimes be challenging, and resistance to treatment can occur. We do apologize for any inconsistencies in service quality provided by our technicians; we are continuously working to improve our training and quality control processes. We understand the frustration you've encountered throughout this process, and we are committed to addressing your concerns promptly and fairly. We are pleased to confirm you have spoken with a member of our team today, finding an amicable resolution. Once again, we apologize for any inconvenience you have faced, and we appreciate your patience as we work to resolve this matter to your satisfaction.
  
  
  

  Customer Answer

  Date: 11/14/2023

  Business was supposed to issue refund of 191.07. Initial issue of refund was agreed upon October 3rd. I called three times and each time I waited last promised business day (7-14 days) to follow up with each attempt resulting in new waiting period. I filed a previous complaint to the BBB about a monthly payment that I initially agreed to let the company keep to recoup their losses and then asked for back after having to wait longer for a refund that I was already promised (BBB route was used because company refused to allow me to have my monthly payment back of 52.92.) I had received the payment of 52.92 and still had not received the other amount of 191.07. I called once again about the refund and was given another waiting period of 7-11 business days. I again wait for the last possible business day to reach out after not receiving my refund. I have been told everything was submitted.

  

  Business Response

  Date: 11/14/2023

  Thank you for reaching out, ******i. We sincerely apologize for any inconvenience you've faced from a delay in receiving your refunds. After thoroughly reviewing your account, our records reflect that all charges processed during your time with Greenix have since been refunded. The most recent payment on 10/20 was voided and returned to your card on the same day. The refund for September's monthly charge was processed on 10/30 and should return to the card on file within the week, if it has not yet. In regards to the remaining funds, refunds were processed on 08/23. We have attached a copy of these transactions for clarity. 

  Customer Answer

  Date: 11/15/2023

  I am rejecting this response because: I was charged 493.99 in total. I was credited $250 of that amount back on August 25th for the I initial payment made. I then received my refund of $52.92 on November 1st for one monthly billing period. Totaling in $302.92 returned. 493.99-302.92=191.07. With some quick math it becomes apparent that there is in fact a remainder that I have not been paid. Which is clearly supported in the transaction list provided by Greenix. As well as the screenshot provided containing my transactions with Greenix. I would like the remainder of my funds that I have been continuously promised for over a month now.

  
  
  
  Regards,
  
  
  
  ******* *****

  

  Business Response

  Date: 11/16/2023

  Thank you for your response, ******** We understand the importance of resolving this matter promptly, and apologize for any confusion or inconvenience caused. We appreciate you taking the time to speak with a member of our team today. As sated in the call, we acknowledge the discrepancy in the refunded amount. We sincerely apologize for any oversight or miscommunication that has led to this situation. You can expect to see this error corrected within 7-10 business days. We appreciate your patience and understanding as we work to resolve this matter promptly.
  
  

• Initial Complaint

  Date:10/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company came to spray for fleas made excuses and told me had to reschedule never did anything. I called several times put on hold for long period of time cancelled contract 9/7/23 supposed to get refund in 10 days. That never happened. Looked at my bank statement, Greenix took $39.00 out on the 9/15/2023 after contract cancelled on 9/7/2023. just want my money back. Thank you.

  

  Business Response

  Date: 10/24/2023

  Thank you for sharing your concerns with us, *******. First and foremost, we can assure you that we take our customers' concerns very seriously, and we are committed to providing transparency in all our transactions.  Upon a thorough review of your account and billing history, we could not identify any frivolous or extra charges that have been applied to your account. Our records indicate that one charge was processed on 8/23/2023. This charge was subsequentially refunded on 09/07/2023. If you have received any billing statements or notifications that indicate extra charges, we kindly request that you provide us with more specific information or documentation related to these charges. This will allow us to investigate the matter further and ensure that any discrepancies are resolved promptly. Once we receive this information, we will conduct a thorough investigation and work towards resolving any discrepancies. Our goal is to ensure that your account is accurate and reflects the agreed-upon terms of service.
  You can send this information to ********************* and we will prioritize your case to expedite the resolution process.
  Thank you for bringing this matter to our attention. We genuinely want to assist you in addressing your concerns and ensuring that your experience with our company is positive and free of any inaccuracies.
  

• Initial Complaint

  Date:10/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up in July for pest control. I have have not been satisfied with the service. It doesn't work. I have called to have the property resprayed, and while they are quick to send a tech out, it still doesn't work. I called to cancel just to be told I would be charged $250 to cancel. I specifically asked on the initial call if I could cancel anytime. The answer was yes no problem. it turns out you can cancel it just has to be in the first 3 days of the contract, before you even have a service provided. They tell you to wait 14 days to see a difference before you call for a re-service. The 1st cancelation call the account manager talked me into keeping it open because of the $250 fee. I agreed but after the call I still did not feel okay to keep the service, I called back 30 minutes later after going through all the hoops, I talked to a different person and explained it all again. She said she was going to cancel and didn't. I got a text saying a tech was scheduled. I called again to cancel sat on hold and had to hang up. I called a 4th time sat on hold to be disconnected. I got charged the monthly fee, called back a 5th time went though all the hoops of explaining again, getting transferred to account manager, telling him again my issue with the service, him trying to talk me into VIP service. The company as a whole seems to be incompetent. I should not be charged for a service I am not happy with. Seems like there are many people with the same complaints but yet they claim to have a great rating from BBB?

  

  Business Response

  Date: 10/19/2023

  Thank you for sharing your experience with us, *******. We're genuinely sorry to hear about your experience with us and deeply regret any inconvenience you have endured. Here at Greenix, customer satisfaction is our top priority. We genuinely hope this sentiment is conveyed through our proposed resolution that we have communicated via email. Your feedback is valuable to us, and will be used to improve our service and support processes. Your satisfaction is of utmost importance to us, and we aim to rectify this situation to the best of our ability. If you have any further questions or concerns, please don't hesitate to reach out to us.

  

  Business Response

  Date: 10/19/2023

  Thank you for sharing your experience with us, *******. We're genuinely sorry to hear about your experience with us and deeply regret any inconvenience you have endured. Here at Greenix, customer satisfaction is our top priority. We genuinely hope this sentiment is conveyed through our proposed resolution that we have communicated via email. Your feedback is valuable to us, and will be used to improve our service and support processes. Your satisfaction is of utmost importance to us, and we aim to rectify this situation to the best of our ability. If you have any further questions or concerns, please don't hesitate to reach out to us.