Business ProfileforSTAT Communications

This company has been working in my neighborhood to lay fiber for AT&T. They have been digging in yards that were marked so long ago that we have mowed 3 times and the paint is no longer visible. They cut my electric dog fence and cable line. Multiple neighbors also had their cable line cut and they hit a water main line as well. When trying to reach the company, there is often no answer and voicemail boxes are either full or not set up. Very disappointed in this company’s safety and professionalism.

Ashley, Thank you for bringing your concerns to our attention. We sincerely apologize for any inconvenience caused during out fiber installation in your neighborhood. We understand the importance of property and resident safety, and we take these matters very seriously. I would like to address the specific issues you raised: 1. Disregard for Property Markings: We regret any damage caused to personal property, such as your electric dog fence and cable line. We can and do only dig on utilities that are marked. Unfortunately, sometimes these are missed by the company that marks the utilities and are unintentionally damaged. Additionally, we will explore ways to better communicate with residents about the potential risks associated with the construction. 2. Lack of Responsiveness: We apologize for any difficulty you experienced in reaching us. We acknowledge that our communication channels needed improvement, and we have addressed this issue. We are working to increase our responsiveness to resident concerns and ensure that our voicemail systems are properly maintained. 3. Safety Concerns: The reported incidents of cable line and water main damage are concerning, and unfortunately sometimes all damage cannot be avoided for various reasons other than operator error. Safety is our top priority, and we are reviewing our protocols to prevent similar incidents in the future. We also reach out to the affected residents to address their concerns directly and repair any damage caused by us. We appreciate your patience and understanding as we work to resolve these issues. Please be assured that we are committed to making the necessary improvements to ensure a smoother and safer installation process in your neighborhood. If you have any further questions or if there are additional details you would like to share, please do not hesitate to contact us directly at [email protected]. Thank you for bringing these matters to our attention, and we apologize for any inconvenience caused. Sincerely, Jason Russell Project Manager