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Business Profile

Insurance Companies

Root

Reviews

Customer Review Ratings

3/5 stars

Average of 613 Customer Reviews

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Review Details

  • Review fromMichele M

    Date: 07/05/2025

    5 stars
    Very easy to get insured saved money on 2 Automobiles, I am very happy with this Company, Thank you!

    Root

    Date: 07/08/2025

    Congratulations on your savings, *******. We're glad you decided to give Root a try.
  • Review fromMichelle U

    Date: 07/04/2025

    5 stars
    Lowered my monthly insurance rate! And I like the idea of doing a driver score for 30 days! Recommend to friends!

    Root

    Date: 07/08/2025

    Thanks for the 5-star review, ********. We're happy to hear you're saving with us and we'll be here if you need anything along the way.
  • Review fromDjamal Dine M

    Date: 07/03/2025

    5 stars
    Once I provided the information they gave me right away a quote that's affordable for me . It was easy to use & wasn't asking for long unnecessary or annoying questions before getting a quote. I'm glad that I switched & it will allow me to save some money. Very satisfied for now.

    Root

    Date: 07/08/2025

    Hi, ******. We're happy to hear that you're happy. We'll be here to help if you need anything along the way.
  • Review fromAngelo D

    Date: 07/02/2025

    5 stars
    Fast and easy to get insurance and saved me a bunch of money compared to the last company I was with.

    Root

    Date: 07/08/2025

    We're happy to hear you're saving with us, ******. Thanks for the 5-star review.
  • Review fromBarry J

    Date: 07/01/2025

    5 stars
    The agent was really helpful and was able to get me through every step even with the app and I really appreciate it as well as it's a better insurance value than the other company I was trying to go through

    Root

    Date: 07/02/2025

    Thanks for your kind words, *****. We're always happy to help.
  • Review fromShontrena G

    Date: 06/29/2025

    5 stars
    Superior job it was super easy. Thanks so much for understanding!

    Root

    Date: 07/01/2025

    Thanks for the 5 stars, Shontrena. We're happy to hear we could make insurance easy for you.
  • Review fromCharles M

    Date: 06/29/2025

    4 stars
    Great rates, quick and easy to obtain insurance with Root, I'm glad that your company popped up in my email.
    Thanks so much I am definitely going to recommend Root insurance to my family and friends.

    Root

    Date: 07/01/2025

    Hi, *******. We're glad you decided to give Root a try. Thanks for leaving a review.
  • Review fromDanny N

    Date: 06/28/2025

    2 stars
    Too expensive compared to other insurance companies. I clicked paid 6 months at once, somehow it showed $330.xx, but the bill came to Emiy email is 330.xx * 6 months. .. As students, I couldn't afford that.

    Root

    Date: 07/01/2025

    Hi, *****. We aim to make all aspects of your experience clear and convenient—starting when you sign up with us. We're sorry to hear this wasn't the case and that you decided to cancel. Thanks for giving Root a try.
  • Review fromMackenzie M

    Date: 06/26/2025

    5 stars
    Quick fast, easy coverage no hassle definitely very user friendly

    Root

    Date: 06/27/2025

    We love to hear that, *********. Thanks for the 5-star review.
  • Review fromNat E

    Date: 06/25/2025

    5 stars
    Just started, but as someone who had accidents in her younger years that haven't yet cleared, it saved me a decent amount! Customer service was friendly and helpful, plus the app set up and navigation is pretty easy.

    Root

    Date: 06/26/2025

    Hi, ***. We're so glad you decided to give Root a try. We'll continue to be here if you need anything along the way.

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