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Business ProfileforRoot
Additional business information
At-a-glance
Customer Complaints
312 complaints closed in last 3 years
108 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Root provides app-based car and renters insurance.
Products & Services
Business Details
- Location of This Business
- 80 E Rich St, Columbus, OH 43215-5249
- BBB File Opened:
- 1/19/2017
- Years in Business:
- 8
- Business Started:
- 6/19/2015
- Accredited Since:
- 1/27/2017
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Alternate Business Name
- Root Insurance Co.
- Root Holdings, Inc. ( Root, Inc.)
- Root Car Insurance
- Hours of Operation
Primary
- M:
- By Appt. Only
- T:
- By Appt. Only
- W:
- By Appt. Only
- Th:
- By Appt. Only
- F:
- By Appt. Only
- Sa:
- By Appt. Only
- Su:
- By Appt. Only
- Business Management
- Mr. Alexander Timm, Co-Founder/CEO
- Mrs. Jenna Friedman, Community Manager
- Mr. Darren Steele, Compliance Manager
- Mr. Myles Suggs, Community Manager
- Ms. Jacquelyn Briggs, Senior Compliance Analyst
- Mr. Matt Bonakdarpour, President/CTO
- Contact Information
Principal
- Mr. Alexander Timm, Co-Founder/CEO
Customer Contact
- Mr. Darren Steele, Compliance Manager
- Ms. Jacquelyn Briggs, Senior Compliance Analyst
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
312 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
02/23/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchase car insurance for my new vehicle December 15, 2023. I had a car accident that presumably totaled my car on January 12, 2024, my car was towed to metro from the scene of the accident .
I was informed by the insurance company that my car was going to go to Copart after being at Metro towing for an excessive amount of days 16 to be exact and I was told to drop my spare key off take my license plates off and remove any belongings out of the vehicle. I did that immediately it still took my car along time to be towed to copart salvage yard.
Then route adjuster decided that it wasn’t gonna be total and I need to tell my car taken to an auto body shop. My car still hasn’t been towed from Copart to performance collision. It’s been about going on two weeks I pay for car insurance and they’re asking for more money but they won’t remove the coverage for the vehicle and just let me have a active policy until I figure out what they’re doing because I’d like to get a new car and then get my insurance switched to the new vehicle but they’re really being shady and this is my only recourse
Please help. My car is severely damaged and it should be totaled out per the tow truck company metro it being taken to salvage at Copart and now it’s taking so long for them to just get it to the auto body shop so that they can break it down and total it .
My car was brand new 2023 Nissan rogue SV with 7 miles on it when I purchased it.
Customer Reviews
265 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Paul N
04/11/2024
Root Response
04/15/2024
Root Response
04/15/2024
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