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Business Profile

Mortgage Broker

CrossCountry Mortgage, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CrossCountry Mortgage, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CrossCountry Mortgage, LLC. has 647 locations, listed below.

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    Customer Review Ratings

    1.45

    Average of 174 Customer Reviews

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    Review Details

    • Randy D

      Date: 02/17/2025

      Horrible mortgage lander they made a mistake on my escrow which caused my account to be -$3300 at the end of the year they told me they messed up on my taxes and now are holding me reliable for it they MAs the mistake not me horrible way of doing business trying to push people out of there homes due to there mistakes I would think they had Insurance for there mistakes

    • Vio V

      Date: 02/05/2025

      Cross Country Mortgage did a credit inquiry for the wrong loan and without my permission.
      I called and asked about "cash out' and specified no HELOC, and their employee did not have answer to majority of my questions. The first thing he asked was my SSN although he did not need that to answer general questions. The letter I received had no information as why there was a denial, and I was surprised to receive such because I did not ask this bank for credit.
      I told the employee that I would call back if I decided to finance with his bank, but he ran my credit without having complete financial data regarding income and estate and then sent me a denial letter.
      Have called the bank for an explanation but no answer so far.
      Highly reccomend not giving your SSN to this bank unitl you are confident that they have the loan you are looking for, and person you talk to is capable of giving the answers to your specific questions.
      FTC should to be informed about how this bank conducts business.

    • Laura G

      Date: 12/28/2024

      Worst mortgage company ever! Do not use this company. We did, we were lied to and and forced to buy points and give them thousands of dollars and wouldn't hear from CCM for over a month and half as our loan officer had no idea how to do a VA construction loan and was trying to learn. We had to pay outrageous monthly payments due to CCM not getting things done and interest rates and construction rates going thru the roof. Paid our 7 months of payments and refinanced this mortgage with NFCU and had to force CCM to give us our escrow balance after 4 weeks. They were collecting the interest money on it and didn't want to give it to us.
      DO NOT USE THIS COMPANY!

    • Lisa N

      Date: 12/19/2024

      Caleb is top of his field. Very happy to have him on my team

    • Steve B

      Date: 11/25/2024

      This company has pretty much tried to force me out of my house, they will not work with you or even reply, I would not or EVER recommend, and I'd like to know how to file a direct complaint against them. they are just a horrible company. If anyone wants to see the hell they have been putting me thru for the past 6 months, I will gladly forward the entire history of the absolute mess they made of my life...
      ---- NEGATIVE stars, don't even use as an option.

    • Fred J

      Date: 11/25/2024

      I would give zero stars if I could... Everyone who works is shady basically to the point where it is a scam. I am in Elyria, OH and this is possible the worst company I have ever done business with. Stay away from them at all costs!

    • Cathy T

      Date: 11/24/2024

      I will never use CrossCountry Motgage ever again. I had the most awful experience with a loan officer at this company. He was no help at all. I would not answer his business phone and he would not return my calls. He finally called after my realtor called him and told him to call me. When he called me he yelled at me over the phone “you need to help yourself, I can’t help you!” Then cursed at my son who interrupted when he heard this man talking to me this way. I could not believe that this person works with the public. Never will I recommend this company to anyone. Just an Awful experience overall.

    • Brenda S

      Date: 11/07/2024

      I'm a disabled woman who only gets ssdi each month to live on. I asked to refinance w/cash-out for debt consolidation. When they called back, Mat started telling me I'd be worse off if I refinanced with them. When I asked why the mortgage payment he quoted me was so much higher than other places I talked to and what refinance amount he was referring to, he responded with an amount of $30k MORE than what I asked for!! I told him, that is NOT what I asked for. He started telling me some line about 80% equity. I stopped him and said, "UP TO...80%!" I abruptly told him that I didn't need their "help"! What a waste of time!! Very dishonest! I feel that I would have been possibly taken advantage of if I didn't know enough to stop it before it went further.

    • Fabian P

      Date: 10/18/2024

      I am a disabled Veteran who is now living in his truck as of 18 OCT 24 because of the mishandling of making appointments by Cross Country Mortgage and who was given two dates to close on.
      The first date that cross country mortgage told me was going to close was 8 OCT 24.
      What do you naturally do when about to close on a house? That’s right, pack up and get ready to leave. Too bad Nick Phillips VP of Mortgage Banking, didn’t notify me until the 7th that I wasn’t going to close.
      All of this was blamed on the appraiser, who was hired a month after my loan was acccepted, in the very beginning of September.
      They will tell you they can do it in under 30 days and then will give you every excuse to not meet their timeline and not take any ownership of their own failures.
      Let’s pray they can take their heads out of their fourth point of contact and not mess around with anyone else’s lives for being a horrible servicing company.

    • Savannah H

      Date: 10/17/2024

      Absolutely Horrible company to work with. My experience started with Charles G. From the beginning Charles had trouble with clear and open communication. Charles was advised from the beginning of the process we were looking for a home equity loan as our home is paid off, Charles did a FHA Loan. We were never advised of this till we were going over the paperwork and seen it. Charles stated that was the only way for the loan. so we continued. Charles has stopped all communication for weeks at a time during this process. After countless phone calls and expressing our concern of lack of communication, I asked to speak with the manager Joe. Joes words were Sometimes when a loan officer sets expectations that cant be reached they tend to stop communication. To me that is an excuse and lack of accountability. I have dealt with them for almost 6 months trying to get a loan. Every time we go to sign they add more stipulations that needed to be completed. Not once did Charles Clearly explain what exactly is needed to complete this transaction. Joe did add some more stipulations right before we backed out and explained them at that time. I am out of money and time dealing with them. Save yourself the hassle and find another company

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