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Business Profile

Mortgage Broker

CrossCountry Mortgage, LLC.

Headquarters

BBB Accredited BusinessA+Rated by BBB
Visit Website(440) 262-3500Write a Review

About

Important information

  • Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    California Department of Financial Protection and Innovation

    The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.


     


    On December 26, 2025, CrossCountry Mortgage, LLC. entered into a Consent Order with the California Department of Financial Protection and Innovation.  The Consent order settles allegations that the business had a California-licensed branch where unlicensed employees conducted activities that required licensing.  Under the terms of the Consent Order, CrossCountry Mortgage, LLC agreed to implement policy and procedural changes to ensure that unlicensed employees discontinue conduct that violates the California Financial Code and to ensure ongoing compliance.  CrossCountry Mortgage, LLC also agreed to cooperate with the Commissioner in regards to any enforcement matters related to unlicensed activities and to pay an administrative penalty of $75,000 to the Commissioner.   The Consent Order was entered into for settlement purposes only and should not be considered an admission of guilt or any law violations. For more details, see here. 


     


    BBB reports on known government actions involving business’ marketplace conduct.

Overview

Headquarters

CrossCountry Mortgage, LLC.

2160 Superior Ave E

Cleveland, OH 44114-2102

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Find a Location

CrossCountry Mortgage, LLC. has 737 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    BBB Accreditation & Rating

    CrossCountry Mortgage, LLC. is BBB Accredited.

    This business has committed to upholding the BBB Standards for Trust.

    More InformationWhy choose a BBB Accredited Business?

    Join Trusted Businesses

    Become BBB Accredited

    About This Business

    CrossCountry Mortgage, LLC is a nationwide mortgage lender.

    BBB Accredited Since: 3/21/2016

    Years in Business: 23

    Products and Services

    CrossCountry Mortgage, LLC offers a full range of residential home financing solutions and loan programs nationwide as an approved Freddie Mac, Fannie Mae, and Ginnie Mae seller-servicer. The company provides conventional mortgages, jumbo loans, FHA loans, and VA home loans to assist with home purchases, refinances, and property investments. Additionally, their portfolio features specialized financing options, including CCM’s Signature Series programs, new construction loans, the CCM CashPlus program, and Home Equity Conversion Mortgages (HECM) or reverse mortgages.

    Business Details

    Local BBB:
    BBB Serving Greater Cleveland
    BBB File Opened:
    4/26/2002
    Business Started:
    6/27/2003
    Business Incorporated:
    6/27/2003
    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Names:
    The Palmetto Mortgage Group
    Veterans Lending Group
    The American Eagle Mortgage Corporation
    Business Management:
    Mr. Chuck Dindia, Manager
    Mr. Alex J. Ragon Esquire, Corporate Counsel
    Ms. Shannon Hendrix, Chief Marketing Officer

    Additional Contact Information

    Principal Contacts
    Mr. Alex J. Ragon Esquire, Corporate Counsel
    Customer Contacts
    Mr. Alex J. Ragon Esquire, Corporate Counsel
    Fax numbers
    Primary Fax: (440) 845-3777
    Additional Phone Numbers
    Other Phone: (440) 845-3700
    Other Phone: (440) 552-0362
    Other Phone: (877) 351-3400
    Other Phone: (866) 877-4553
    Other Phone: (877) 336-5174
    Other Phone: (877) 336-5242
    Other Phone: (440) 262-3537
    Other Phone: (855) 736-5532
    Other Phone: (440) 792-6007
    Other Phone: (877) 545-9546
    Other Phone: (440) 262-3501
    Other Phone: (440) 759-1333
    Social Media

    Licensing information

    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

    BBB records show a license number of 32151 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

    Ohio Department of Commerce / Division of Financial Institutions

    77 South High Street, 21st Floor

    Columbus OH 43215

    614-7288400

    Fax: (614) 7280380

    Website

    BBB records show a license number of RM.803095.000 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions. The expiration date of this license is 12/31/2026.

    Ohio Department of Commerce / Division of Financial Institutions

    77 South High Street, 21st Floor

    Columbus OH 43215

    614-7288400

    Fax: (614) 7280380

    Website

    BBB records show a license number of 3029 for this business, issued by Ohio Department of Commerce / Division of Financial Institutions

    Ohio Department of Commerce / Division of Financial Institutions

    77 South High Street, 21st Floor

    Columbus OH 43215

    614-7288400

    Fax: (614) 7280380

    Website

    Additional Information

    Other Resources
    Consumer Financial Protection Bureau
    1801 L Street, N.W.
    Washington DC 20036
    Phone Number: (855) 411-2372
    http://www.consumerfinance.gov
    Ohio Department of Commerce
    77 South High St., 21st Floor
    Columbus OH 43266
    Phone Number: (614) 728-8400
    Fax Number: 000-000-0000
    http://www.com.state.oh.us
    [email protected]
    Ohio Department of Commerce / Division of Financial Institutions
    77 South High Street, 21st Floor
    Columbus OH 43215
    Phone Number: (614) 728-8400
    Fax Number: 614-728-0380
    http://www.com.ohio.gov/fiin
    [email protected]
    Business Categories
    Mortgage Broker, Consumer Finance Companies, Mortgage Lenders, Real Estate Loans

    Latest Reviews

    • Kara S

      "Reported a security concern around fraud on my account 3 weeks ago, and no one has yet to get back to me. They said their call center is too busy." ... Read full review

    • Michael M

      "Bought a house in 2022. Got several rate quotes through banks I had used in the past." ... Read full review

    • Richard F

      "The team at REMOVEDMortgage were great at helping with my refinance this year. They were quick, trustworthy, and genuinely helpful." ... Read full review

    View all Reviews

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