173 Customer Reviews
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Review from Jack g
1 star05/06/2024
Patrick ******* is a liar. when I called them to ask about a Veterans interest reduction act. Patrick was gung ho "yeah I can help you". We can reduce your rate and you'll get 2 months without a payment. Question did you pay your mortgage payment for the month it was the 5th. I said yes. he said "no worries we can get it back after the closing". I said well if you want we can wait till next month. he said "don't worry ill send an email and they will send you a check". Well we went thru with it. The 2 weeks after I called him asking where the check was. his response it usually takes 2 to 3 weeks after closing. If I was told I wouldn't get but $83.00 I wouldn't have done it. He intentionally ignored my calls till the 30 days was past to then text me and say. That's what we agreed on. A lie is what we were told.Review from Krinon M
5 stars05/02/2024
I worked with Corey ******** and his team securing a mortgage for a new home and I couldn’t be more satisfied!! Everything went smoothly and the team made sure that I understood the process and knew what was needed from my side of the process. I definitely recommend Corey and his team! BTW- the costs were the best I found and everything closed right on time!Review from Shannon M
1 star04/25/2024
Cross Country Mortgage is constantly harassing me via phone calls and emails trying to get me to do a loan with them. I have asked MULTIPLE TIMES to be removed from their list, and never contacted again and they continue to spoof phone numbers in order to contact me. Last call I told the guy I would contact an attorney if they call me again and I most definitely will! Nightmare! 0 out of 5 Stars!!!!Review from Barbara H
1 star04/25/2024
THIS COMPANY DOESN'T DESERVE EVEN 1 STAR! DO NOT, AGAIN, DO NOT USE THIS COMPANY!!! ON AM OF 4/19/24, I REACHED OUT TO DO AS REFI, PROVIDED LYLE ******** MY INFO, HE INFORMED ME OF WHAT DOCS TO DOWNLOAD TO HIM, ETC., STATED THAT HE WOULD GET BACK TO ME THAT AFTERNOON W/ OPTIONS...TO DATE, LATE AFTERNOON OF 4/24; NO 1 RESPONSE FROM HIM! NO ACKNOWLEDGEMENT THAT HE RCV'D THE DOCS, NO NOTHING. I CALLED TO SPEAK TO HIS MGR. ONLY TO GET MAJOR RUNAROUND, & A BOY CAME ON THE LINE STATING THAT LYLE SAYS HE'S BEEN VERY BUSY BUT PLANS TO CALL YOU TODAY. AGAIN, REQUESTED TO SPEAK TO MGR., GET DANTE ON LINE, EXPLAIN, BUT HE SAYS HE'S MGR OF CALL CENTER & CAN'T PULL MY APPLICATION. THIS COMPANY IS A JOKE OF A NIGHTMARE, FOLKS!!! *******Review from William C
1 star04/19/2024
I attempted to set up Autopay for my crossCountry Mortgage. You would think a company would make it easy for you to give them money each month, However, CrossCountry has made it impossible to do it unless you have a computer one which I do not care for or you have to wait until the mail gets here with an application to do so. Why does CrossCountry make it so difficult to set up auto pay? I remember when you could call someone verify who you were then setup automatic payments. Apparently, CrossCountry employees are unable to do that over the phone. I have to go get a computer or wait for the mail to deliver me a form. The problem with that is I travel and often I’m gone for several weeks. I simply wish you would make it easier for me to give you money every month automatically. DONT MAKE IT SO DIFFICULT!!Review from Shirell I
1 star04/15/2024
I have sent in all my documents and they denied me! And the representatives have been nasty to me on the phone I had until a April17,2024 I feel as though I am discriminated because my husband is a Veteran and he left we are divorced! I still need a place to live they promised to help me my house was on the market I took it off because they made me assure they would help me they are still trying to work with my ex- husband who walked away and does not want the property I contacting the Naacp because they are going by my race and my situation I can't help I got divorced this is very traumatizing and I am still healing from my divorce they are mentally stressing me out! They are not doing their jobs! It's also embarrassing to me as a consumer!Review from Eric F
1 star04/12/2024
I gave 1 star because it wont let me leave a zero. I spent 20 minuets with there automated system before I was able to get to a representative. When she answered it sounded like I just woke her up and she didn't know what to say. She then took my information and said someone will call me back. I still haven't received a call back. There automated system makes you jump through hoops to be able to talk to a live person. The last 2 years they have made mistakes with my escrow account and then want me to pay to keep my payment what it is or they will add it to my monthly payment.Review from Sabre B
1 star04/09/2024
This is the worst company ever. Cant get in contact with anyone they say they will call you back take messages never call you back ,could not pay my loan once they transferred my loan because loan was not updated for over a month, taking payments and not apply the correct way but yet saying you owe money I give them no stars.Review from Karen F
1 star04/08/2024
Horrible customer service support for existing loan. It is very difficult to reach a live agent. Customer service phone line relies on virtual assistant that is rule-based and doesn't offer more than basic functions, won't transfer to live agent and doesnt offer “other” category if your question doesnt fall in their categories. Virtual chat via online portal also deadends — says high volume so check back later. This poor service occurred during a time our mortgage was transferred from one CrossCountry bank to another requiring change in loan number and payment address — very disruptive and would have expected extra attention to good service when they initiated these changes.Review from Matthew R
1 star04/01/2024
Straight up, this company is trash, they had 30 days to write up a loan for the buyer of my house, and have already pushed the closing date back 2 weeks now, wouldn't recommend them
Customer Review Rating
1.4/5stars
Average of 173 Customer Reviews
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