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Business Profile

Mortgage Broker

CrossCountry Mortgage, LLC.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for CrossCountry Mortgage, LLC.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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CrossCountry Mortgage, LLC. has 647 locations, listed below.

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    Customer Review Ratings

    1.45

    Average of 173 Customer Reviews

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    Review Details

    • Nick S.

      Date: 09/01/2022

      I will never recommend this place to anyone again. I have bought 3 homes using cross country mortgage and currently reside in my 3rd home. Never had an issue until I decided to use there forbearance program offered during Covid relief. I was very skeptical at first because I have never used one of these options before. But my wife’s work shut down so I felt like it was the best choice to ensure we were good through the Covid situation. I made sure to ask all about how it worked and the cross country associates ensured me it was very easy and when I come off the forbearance program that I simply can put that amount owed on the end of my loan and resume payments. That was the complete opposite of what happened. I have called the loss mitigation department around 25 times to see what all documents they needed from me in order to complete the process. Each time I got different answers and steered in 5 different ways. I would submit the documents requested and then I would receive a call saying they needed the same documents I submitted. I started to question there communication and organizational skills because magically they would find my documents submitted after I would become frustrated. Then 4-5 days later they would call back and request the same documents. Keep in mind as all this nonsense was going on, my home was getting closer to the active foreclosure as they call it. When I heard this I kept calling asking what they needed from me because a foreclosure can scare anyone. They continued to list the same documents. So I felt like I was being ran in circles. Then I have a Sheriff show up to my door to serve me papers from cross country mortgage about a foreclosure. From here I have never been so mad as I have been trying to be compliment and give them everything they need. And after each associate would tell me different things it just delayed everything and put my family’s home in a foreclosure state. I now have to call there law office they use and figure out

    • Hongjie X.

      Date: 08/18/2022

      Trash customer service. No one offers to help, all they do is say "you'll receive a callback." What a load of BS, called them multiple times, never received a single call back! I already paid off my loan in full amount but they refuse to send me proof of the loan being paid off via email or a physical letter. And now they are transferring the loan to another company? I already wired all the money over! I would not hesitate to open a lawsuit against your poor practice! DO NOT USE THIS COMPANY, GATBAGE CUSTOMER SERVICE, IMPOSSIBLE TO DEAL WITH!

    • Justin V.

      Date: 08/09/2022

      This company dragged their feet for 5 months and my contract ran out on the home I was buying. Which is probably a good thing that I won’t be in business with the sham of a company. Dominic is a joke and so is this the entire staff and management. Do yourself a favor and look elsewhere for a mortgage.

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