Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  6356A Corley Rd Norcross, GA 30071

  
• 

  Roto-Rooter

  5115 7th Ave Kenosha, WI 53140

• 

  Roto-Rooter Plumbing & Water Cleanup

  1750 S Finley Rd Lombard, IL 60148

• 

  Roto-Rooter Plumbing & Water Cleanup

  1980 Riverside Pkwy STE 202 Lawrenceville, GA 30043-5943

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 1 st I had Roto Rooter cable the house sewer line from the trap in front of my house to the mainline. The gentleman that worked on the line Doug complained about his machine not working correctly. He also stated that I would have a six month warranty. He also said that I would have a camera tech come out as part of a video inspection as this fell within 6 months prior to this the same thing happened with Roto Rooter being called out to snake my lines.
  
  Roter Rooter sent a second crew out to clean my lines again on December 7th along with the camera tech Ryan, and a field supervisor Justin to inspect the process, four guys. While doing the photo inspection, It was discovered that a cutting blade used by Roter Rooter was left in my line near the lateral of the sewage line connecting to the main **** County sewar line. I asked them why that part was there they said it probably was from someone else, and I said that’s interesting. You have been the only people working on my lines in the last five plus years.
  Why suddenly do I have a part in there it was never seen before, they claimed the Roto Rooter root steel cutting blade approximately 3” wide with a 1 inch depth came up from the sewer line.
  
  I called Kevin C****, the assistant, civil engineer of the county of **** department of environmental in planning division of sewage management at ###-###-####. He stated, there is no way in object like a root cutter would push itself up into my lateral sewar line from the county main line. He also stated that this could and will cause my line to back up into my home again.
  I want that part removed by Roter Rooter and my last service call covered in full as it happened within the six month time period.
  Roto Rooter broke a part in my drain to sewar line, I want that out of my line, also the receipt of completed work from today’s work Dec 7th and copies of all work signed, and also the video of that part in my line as being cleared when they correct.

  Business Response

  Date: 12/08/2022

  The GM of the ******* branch spoke with *** ***** on 12/7/22. He listened to her concerns stated in the complaint. He explained that before the work began, she signed a hold harmless agreement. She is aware that the sewer line is damaged and has root intrusion. By inserting a cable into the line we may or may not have lost a two-inch piece of equipment due to the obstruction. With that being said, we apologized for her concerns. She was issued a refund for the invoiced amount. We printed a copy of the hold harmless and invoice, both of which she signed, and left with her. Also, we have a camera tech coming to take a picture of the line to see if the small tool she referenced is in fact in the line. If so, we will remove it.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They didn’t do the Job correctly, and put me on the back burner for 2 and a half days. I had them replace my shower nozzle and now it only gives me lukewarm water. They were suppose to have some one else to do the job, and they were supposed to be at my home early. I told them, I had appointments and They were suppose to be here early. So the Manager called me and told me that they couldn’t do the Job, so here I sit with no hot water in my shower, I just had surgery and have a broken foot. Very unprofessional and rude. I’m 66 years old and I don’t like people taking advantage of me. The Manager of this Company is returning my Money, because they can’t Do the Job, they messed up! So when I get the money back I have to get another company to fix there screw up. I would like you to advise this so called company they aren’t up to Standards for the People. Thank you, Sincerely Carmella Begin. My cell number is *** *** *****

  Business Response

  Date: 12/15/2022

  We have agreed to a full refund to this customer.  We will not be providing any additional services for this customer.  

• Initial Complaint

  Date:12/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 10/19/22
  Amount paid and disputed 564.64
  Business came out to clear a drain clog and ended up causing a drain fly infestation due to not capping the floor drain that was advised prior to service where the sewer clog partially came out onto my basement floor, under my washer, and under my water softener. The technician only cleaned up the visible portion on the floor while I had to clean the remainder. I was informed that a camera inspector would be sent out after the service was completed to ensure everything was done properly and no issues remained. No inspector came out, and I had to call to follow up numerous times. When an inspector did come out finally, he advised that due to his size and the space where the cleanout was he would not be able to perform the inspection and someone else would be sent instead. No service was scheduled or calls received, so I followed up myself. I could not get the business to schedule the inspection, nor could I get a call back from them to discuss and figure out a resolution.
  
  The company did not complete the entire service as I was advised would be done, and would not follow up for resolution on the issues. I filed a dispute with my credit card company, which Roto Rooter proceeded instead to not discuss with my bank but send directly to a collections agency instead.

  Business Response

  Date: 12/02/2022

  We have removed this customer from collections 

  Customer Answer

  Date: 12/02/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:12/01/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company overcharged me. I've had them out three times to my house. I had a sewer backup in the basement. They put a cable in to clean the blockage. They said a camera was needed. They charged me $450. They said the pipe was cracked and they would have to dig up the concrete floor to get to the pipe. They made a video and they found the pipe wasn't cracked. They told me it would all costs $5000. They told me I could finance. They didn't tell me there was a $29 fee to set up the financing. They weren't here long enough for the amount of work they claimed they did. I asked for a refund and they refunded the $450, but wouldn't refund any of the $5000.

  Business Response

  Date: 12/05/2022

  12/05/2022 11:30:03 EST (Updated by: Mike C*******) -- Spoke to customer at length about picote process. She did not understand and felt we misled her on the proposal. Claims we took advantage of her which I explained to her we did not. I reviewed the video of the plumbing while on phone with her. She is asking for $1000 credit towards her ********* financing. I spoke with ***** ******** and got approval. I told ******* my goal was to be as transparent and easy to work with as possible and she thanked me. I will draft a letter for her and I to sign showing resolution and then issue the credit..

  Customer Answer

  Date: 12/19/2022

  Dear ** ******* 
  
    Thanks for your attention to this matter at this busy time of the year.  I did receive a call from Mike C******* at Roto Router who offered me a $500 credit on my bill.  Listening to him on the phone made me feel like that was all they were willing to credit me.  I felt like the bill was extremely high ($5000) for the services, as did others in that  profession in the area and my insurance company (***** ****) .  At first they said  there was a break in my pipe and they would have to move all the personal property covering it on the floor. Then they would have to break up the concrete floor to the broken pipe and fix.. This would be a lot of work and cost $5000.  They came back, ran a camera through and said they were mistaken the first time and there was not a broken pipe, they would just flush it out but it would still cost $5000.  I was under pressure as every time the toilet was flushed, it would back up into the basement.
  
    In the meantime, they said they wouldn't move the personal stuff out of the way, that I would have to do it, which I did.  So, they flushed out the pipe. It didn't take very long, not even half a day. When they were nearly finished, they had another guy come over and try to sell me something else.  I forgot what it was, maybe some kind of insurance.   The original guy talked me into an agreement with ********* Bank for payment saying there would be no interest for a certain amount of time but didn't mention there was a $29 application fee. All documents that I had to sign were on a little machine, like a computer, so I didn't get a copy immediately. They had to send it to me.   I originally planned to put it on my existing credit card.
  
    In conclusion, Mr. C******* asked what it would take to resolve this. With his $500 offer, I didn't think he would consider much else, but I said $1000 off. He said he could do that.
  Originally, I felt a bill of $2000 and not more than $2500, would be more than adequate after having since discussed with other professionals. I believe I even mentioned this to the person with whom I initially spoke to at BBB. That would make me satisfied. But on the phone with him, I said less, feeling less was better than nothing.
  
    That is how our conversation concluded. I have not received anything from Roto Router since.  
  
  Sincerely,
  
  ******* *******

  Business Response

  Date: 12/20/2022

  I did in fact offer a $1000 dollar credit for this customer. I explained the service in detail along with explaining the reason for the cost. I gave the customer names of the equipment we used and the processes in detail. The fact that we did not break up her floor and we were able to save the expense to her for further repairs was in her favor. We are on the low side of what should have been charged already which I also explained to her. 

  My last conversation with her I was told to hold off as she was not satisfied with my offer. We have no more room price wise to make any concessions further. I am more than happy to honor my offer of $1000 in good faith that she did not fully understand the process and my end goal is a positive experience with our company. Her sewer line had issues that were causing it to back up and we offered a solution, which she accepted. We performed the work and were able to save her cast iron plumbing in tact and descaled it for a solution. 

  The work was performed as outlined in the agreement and her sewer line has been working properly since. 

  Mike C******* 

• Initial Complaint

  Date:11/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician overpriced me and did not provide receipt when asked. I was charged almost $1000 for changing shower head, spout and nozzle. This is ridiculous and I feel rippy off. I felt obligated and pressured to allow the job to happen. I learned my lesson. Will never call Roto-Rooter again for any plumbing needs. They overprice customers and don't provide an explanation for the outrageous charges. I contacted another company and they quoted me half of what Roto-Rooter charged.

  Business Response

  Date: 11/29/2022

  Sophia called us to do some work in her shower, we gave her a price for the parts and labor, approved by signature for us to do the work, and paid us for the work that was done.  Nothing further to discuss.  All work was approved by the customer.  

• Initial Complaint

  Date:11/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/19/22 date of loss. Hot water heater failed, and water damage to underbelly of trailer. Contacted roto rooter who sent out plumber and insurance expert. Advised needed hot water heater replaced and mitigation of damage which was explained that roto rooter would removed, document all water damage, bring in fans to dry out house and under trailer, and after readings were normal the mitigation team would then replace damage materials. Must admit never in 30 + years of home ownership needed to file claim. He called my insur company and filed claim all done on speaker. This is partially my fault I was gullible and overwhelmed. As he was talking told me he had to check my credit which I said fine, but not only did he check my credit but I guess I signed for a!credit card synchrony bank card, I have since then disputed this acct through credit karma. I thought I was only authorizing a credit check and NOTHING MORE. Since then I paid for a new water heater allegedly, never received receipt, tried to click the link to get receipt and paperwork said link closed. This cost me $1,600.00 paid on credit card, will try and dispute this. 3-4 days after water heater installed, roto rooter came out to adjust heater as the water was barely lukewarm. He turned it up within a couple days h/w heater fuse starts to blow. h/w heater, heater, laundry, fuse box all located in utility room. After third time I opened cubby as soon as I opened cubby door felt very warm moist air comes out this is where hot water heater is located, cubby now full of black mold mold. I have pictures. Called rooter roto, came out “cleaned” mold and removed cubby door never returned. Had said they would bring back after cleaning. Hot water heater exposed to 2,3 and 6 yr old grandchildren \. Additionally 3 yr old has breathing problems. But now 2 wks later the “new” hot water heater no longer works. I need a hot water heater, one that works, one that is dated no date of inspection on this one., with a receipt PROOF OF PURCHASE. I WANT WHAT THEY INSURANCE EXPERT SAID THEYMWOULD DO. Removed and REPLACE DAMAGED MATERIALS

  Business Response

  Date: 11/30/2022

  When we sent our Field Supervisor out, he spoke with the customer about their issue and assisted in starting a claim. There may have been a misunderstanding when he checked to see if you would be approved through synchrony to get any work done if it is not covered under insurance. The paperwork was signed off on for all work. When we came back we cleaned the mold and found that the issue stemmed from the water heater being in a drywall closet. When reached out to for a technician to come out and check on the water heater to ensure it is working properly, we received no response. We will be happy to send a technician out to ensure everything is working correctly but cannot do so without approval from the customer and verification that someone will be home.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  initially called to hydro jet my sewer drain but I was told had to snake first; informed them several times about waste water. The guy that snaked the drain had no clue what I was talking about; several minutes later he tells me he can’t complete the job. He called someone and the water restoration team was called as well. I told them several times I didn’t have money to take care of it and was informed SEVERAL times that HO insurance would pay for everything and that they also handle all matters on their end. Once cleanup done, I again asked if they were sure HO ins would pay, was assured again by Roto Rooter. Fast forward a few weeks and I receive an invoice. HO insurance processed a check for less than amt; alerted Roto Rooter to this and was told: Yes mam I understand. Your insurance should have taken care of the balance, I will contact my supervisor in the morning to find out more information. My response: They're mailing a check but the mortgage company has to endorse it. Good luck with that. It's like dealing with the Lucifer but he probably nicer than Cenlar. Roto Rooter rep response: Yes mam I understand, our office will help with that so we shouldn't have any issues. That convo took place on 9.7.22.; reps started calling and harassing me for payment. Told A. J and another rep that I couldn’t just send the check directly to them. On 10.23, I received a txt msg from my HO insurance for a supplemental check to Roto Rooter. I called the insurance claim check dept and told them Roto Rooter told me I had to send the check directly to them; I was told no because Roto Rooter couldn’t do anything with the check. 11-17-22 A. J sends me an email about a mechanical lien. I contacted my mortgage company and insurance claim check dept and they stated they don’t understand why Roto Rooter would start litigation for something that’s out of my control. same day, Mr Johnson told me to cease communication as he would take me through litigation

  Business Response

  Date: 11/28/2022

  11-21-22

  *** ******** water restoration job was completed to her satisfaction.  We are pursuing payment for the work.  The check from her insurance company for payment to us is being held by her mortgage company. She simply needs to call her mortgage company and release the check to us. She is refusing to do that so she may potentially personally realize the gains from the insurance check instead of paying her bill.  In previous communication with her, she was cursing and became extremely rude.  I attempted to call her at 3:15 this afternoon to discuss with her but it just rang with no option to leave a voicemail.

  11-22-22

  In addition to calling *** ******* yesterday without the ability to leave a VM, I contacted her again today. She did not answer but I was able to leave a VM to please return my call. I will attempt to connect with her again.

  11-23-22

  I spoke to *** ******* and she contends that she signed the insurance check and sent it back to her insurance company. I will pursue payment on her account from the insurance company. She stated if she gets it back from them, she will surrender it to us. Roto Rooter has not been paid for the work at her house and she is not happy that we keep contacting her for payment. We consider this complaint closed with the BBB even though we have not been paid for the work.

   

  Michael K****

  General Manager

  Roto-Rooter Services Company

  ###-###-####

  Business Response

  Date: 11/28/2022

  11-21-22

  Ms. *******' water restoration job was completed to her satisfaction.  We are pursuing payment for the work.  The check from her insurance company for payment to us is being held by her mortgage company. She simply needs to call her mortgage company and release the check to us. She is refusing to do that so she may potentially personally realize the gains from the insurance check instead of paying her bill.  In previous communication with her, she was cursing and became extremely rude.  I attempted to call her at 3:15 this afternoon to discuss with her but it just rang with no option to leave a voicemail.

  11-22-22

  In addition to calling Ms. ******* yesterday without the ability to leave a VM, I contacted her again today. She did not answer but I was able to leave a VM to please return my call. I will attempt to connect with her again.

  11-23-22

  I spoke to Ms. ******* and she contends that she signed the insurance check and sent it back to her insurance company. I will pursue payment on her account from the insurance company. She stated if she gets it back from them, she will surrender it to us. Roto Rooter has not been paid for the work at her house and she is not happy that we keep contacting her for payment. We consider this complaint closed with the BBB even though we have not been paid for the work.

   

  Michael K

  General Manager

  Roto-Rooter Services Company

  ************

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I’m being sued for something out of my control when I’ve explained multiple times how the process works. I’m not understanding how this company is still allowed to operate, but I guess as long as they say something to appease the BBB, it’s cool 
  Regards,
  
  
  
  ******* *******
  
  

  Customer Answer

  Date: 12/01/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I’m being sued for something out of my control when I’ve explained multiple times how the process works. I’m not understanding how this company is still allowed to operate, but I guess as long as they say something to appease the BBB, it’s cool 
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date occurred: 10-12-22
  
  My plumbing was backed up which caused my toilets to overflow. I just moved into my house so my house passed inspection and my line was cleared out and scoped. Line was clear. I had cleaners come just before I moved in and they must of put a lot of paper towels down the drain that clogged it.
  
  I called roto rooter to come out in a pinch and they snaked my line. They then scoped it after and tried to upswell me which is normal for dishonest companies to do. Upon scoping the tech did not mention anything about a snake blade being broken off in my line. No mention at all. They left and I paid.
  
  I called my realtor who sold me the house to let her know that my line was not clear upon moving out. She called the plumbers that did the repairs for the inspection prior to me moving in. They cam by that day and said the line was clear prior to moving out but let’s scope it just to see what’s going on if anything. I stood there with them as they scoped and they came across a snake blade stuck in the line. They said that roto rooter had snapped a blade off in my line and I should call them to come out and get it. NOTE, the roto rooter crew was just here a few hours before who snaked AND scoped my line with no mention of a broken blade.
  
  I called roto rooter and asked them to come out and remove the blade they broke off in my line. They gave me the run around, spoke to every supervisor, they were dismissive, dodged my calls, didn’t return them. The blade is still stuck in my line. I have video and photos evidence of the blade in my line.
  
  This is a company that does sub par work and does not take responsibility for their actions. I DO NOT recommend using them at all. I simply want the blade removed from my line. Of the blade causes any additional damage a will pursue them in Civil court. It’s a matter of principal for me and I’m someone of principal.

  Business Response

  Date: 11/22/2022

    We spoke with the plumber that was onsite and he informed us that he did not lose a blade in the line.  I also spoke with ****** ******* and as a courtesy we sent a camera technician to reinspect the line. ****** was present during the camera inspection and there was no evidence indicating there was a blade in the line.  We did observe root intrusion in the line and discussed solutions with the customer.  We consider this matter resolved to the customers satisfaction at this time. Tell us why here...

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested rotorooter to send a technician to fix my leaky sink, replace two faucets, and consult about a garbage disposal. He replaced all the piping under the sink and the faucets were replaced, one in the upstairs bathroom and one in the kitchen. However, it took two days and the kitchen faucet leaks; the area around the head allows water to shoot through and there is water all over the wall adjacent to the sink. The leak under the sink was NEVER ADDRESSED. He told me if I wanted it fixed I had to make another appointment and buy the part that needs replaced. I scheduled another appointment to have them come out and fix this and they just cancelled an hour and 15 minutes into my 2 hour window. I paid $2000 to not have the primary issue fixed AND IT TOOK TWO DAYS. This is complete and utter incompetence.

  Business Response

  Date: 11/23/2022

  Roto-Rooter has spoken with this customer and apologized for
  delays. Per the recording of the conversation, on 11/18/2022, Roto-Rooter
  contacted the customer around 5pm to advise we were delayed and would be unable
  to arrive during his scheduled time frame. Roto-Rooter offered to reschedule or
  allow the customer to hold for potential availability later same day. The customer
  chose to cancel his appointment altogether, Roto-Rooter did not actually cancel
  his appointment.

  
  With that said, Roto-Rooter has already returned to this
  customer and performed repairs on 11/20/2022. Service slip signed by customer included
  in this response to evidence Roto-Rooter returned and services were performed at
  no additional cost to the customer.

  
  As Roto-Rooter call recording confirms Roto-Rooter did not cancel the service visit and Roto-Rooter has
  already been in communication with, and provided service for, this customer, we
  consider this complaint resolved.

• Initial Complaint

  Date:11/17/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Roto Rooter on 7/27/22 for water damages in my families home. Being as though I am a 1st time home owner making a home insurance claim was totally new to me. Roto Rooter showed up very confident that my home owners insurance would cover everything besides my deducible. Roto Rooter was able to fix my water leak while assuring my family that the water leakage was clean water. Roto Rooter also explained that I could pay my deducible through there ********* Bank which would provide 18 months to finance the amount. Everything went smoothly until the bill was sent to my Home owners insurance (***** ****). ***** **** stated that Roto Rooter provided/stated many unneeded services that either was not required or completely unnecessary. ***** **** stated that they would not be paying for a total of $2,245.81. Roto Rooter stated that I would be subject to the balance of the unwarranted items or a lien would be placed on my home. I have provided a list of stated unwarranted items, along with a receipt stating what ***** **** did actually pay and what I was forced to pay out of pocket in settlement which came to an additional $1,900.00 on top of my $2k deducible. I feel like Roto Rooter added many charges that either were not performed, or unwarranted and they figured that ***** **** would not push back and just pay out the amount and once they stated that they would not pay, they threatened to place a lien on my home.

  Business Response

  Date: 11/27/2022

  Account was already settled for less than the amount originally billed.