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Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

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Roto-Rooter has 340 locations, listed below.

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    Customer Complaints Summary

    • 768 total complaints in the last 3 years.
    • 265 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/03/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a leakage in my hallway bathroom. I called Roto Rooter to come. The serviceman came fixed the leakage. I paid him 315 for his service. He explained to me the possibility of mold and mildew in my walls, because i have a special needs individual that have respiratory issues i asked them to check it out. Of course the meter they used stated there was 100% of mold and mildew. That Friday came into my house and torn out my walls in my hallway and bathroom. I didn’t smell anything at all, On Monday morning i called a second opinion as well as my insurance adjuster. They found no mold nor mildew any where. I called Roto Rooter and demanded them to come and get all of their equipments off of my property. A few weeks later i get a 9,000 bill from them. I did file a consumer complaints with the state of **. I am also seeking legal advice. Please don’t use that company

      Business Response

      Date: 10/25/2022

      rrsc se claims have been in communication with the customer and their insurance company.  the statements in the complaint are not accurate as the meters used show moisture not mold, rrsc has photo documentation of the damage.  

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Account Number : *********** Dates : 5-13-2022
      They were called to unplug our drain, it was stopped up until the sewer outside.
      The dispute is after I already paid them 6,000. The initial price, they tacked on 9,000$ additional money that wasn't discussed at all. They did not even do 6,000$ worth of work and now they're trying to rob my insurance. I contacted them, and my insurance and my insurance company even said that they are trying to rob me, that 6,000$ was more than enough money.
      They also left pieces of their own equipment in my drain that caused another backup into my basement, that they then tried to charge me for additional money to correct their own mistake. I was unable to use the bathroom or take a shower in my own home until they came out and fixed their own mistake, then they tried to charge me an additional 9,000$ for.

      Business Response

      Date: 09/30/2022

      Dear **** ******

       

         I Do understand that you are upset and you believe that the invoice is unacceptable, but this is the work that was provided to you as our client. Yes you were billed the $5650.00 for the Excavation ticket #******** With a 1 yr guarantee on the descale and a 5yr camera guarantee. Then you Have your Mitigation invoice ticket #******** which you signed on 04/29/2022 for a scope of work with an estimate of 4-9k, Then on 05/10/2022 you signed a revision of the Change Of Scope for a total of $9500 dollars with Technician that completed your work. Since 06/10 we have reached out to you multiple times with the invoice for the water mitigation bill that you are refusing to pay due to you thinking that we are as you stated robbing you. Again I know that this was a stressful time and I apologize for any inconvenience you might have had due to your loss, but that dose not excuse you from your bill and the work that was done. I have personal reached out to you multiple times and it goes directly to VM which I left you a Message on the 9th, but you refuse to communicate. I have all of the information from your Mitigation packet that was sent to your insurance company that I will be more than happy to share with you if you do not have it. In the packet you will have all of the picture of the complete job that was done this includes before and after. This mitigation packet will also include the documentation for the job with the sign offs completed by Field supervisor with the original scope of work as well as the revised. Please feel free to reach out to me and we can discuss further if you wish. Have a blessed day.

      Charles 

      ###-###-####

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