Business Profile

Plumber

Roto-Rooter

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

769 total complaints in the last 3 years.
264 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/24/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
State farm cannot pay out my home owners claim because roto rooter will not provide a breakdown of costs of the excavation due to water damage. A broken pipe under the kitchen concrete floor.
Business Response
Date: 09/25/2024
A**** M*****, Excavation Manager tried to reach out to the Customer. We will provide whatever information he is looking for, as much as we have to provide. We did supply the original documentation showing what we would be doing.
Initial Complaint
Date:09/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date /ammountof transaction:
September 9, 2024: 5886.41$ before the starting of the job
September 10, 2024: 5586.41$ as soon as they finished the job (12:30 PM)

The business committed to provide:
A copy of itemized, paid invoice
Permit or inspection report
Photos of work performed

Nature of the dispute:
Our insurance is requesting the above information so that we can complete the claim. we agree to the work only if this documentation was provided to us and Mr.R**** E***** per Roto-Rootes told us they do this all the time. We contacted them several time, by phone, sms and emails. Every they there is an excuse telling us by the end of they day you will receive it, but we are still waiting.

The business looks reticent. They give us excuses. They lie that they send the documents at the end of the day.

We hope to receive:
A copy of itemized, paid invoice
Permit or inspection report
Business Response
Date: 09/23/2024
customer had not been contacting the branch office as the office does not have sms capability. The customer was sent, today, the requested itemized invoice via email and a second email with pics of the work along with the following link to view their paperwork.
******************************************************

Business Response
Date: 12/13/2024
Customer is asking for the amount of feet replaced. In the proposal it states 5 feet of pipe replaced. Attached is the proposal given to the customer prior to start of work. This information is all RRSC has that we are able to provide. We price all of our jobs based on cafeteria style pricing and do not have break downs for number of people, hours, etc. According to our pricing if one or 10 employees worked for 1 or 40 hours the price would stay the same. This is cafeteria style pricing. Price, labor, parts, and tax breakdown has already been sent to customer. Scope of work has been provided prior to job start and again here. I hope this info resolves the question.
Customer Answer
Date: 12/20/2024
Better Business Bureau:

I do not accept this response because we said since the first request that we were working with our insurance. Mr. R****, RotoRooter person, told us that was ok. Mr. R**** spoke with our insurance (the insurance has the entire registration of the call) and they told him the paperwork needed included a breakdown of the costs. Mr. R**** at that time should have told that RotoRooter could not provide it, instead he said he was going to provide all of the paperwork needed. I have copy of sms sent to by by Mr. R**** as another proof. Mr. R**** is not an honest person and he represented RotoRooter at that time. He should have told us to call someone else after the 500$ we paid already for the first call. Considering that Mr.R**** represented RotoRooter, RotoRooter needs to honor what Mr.R**** promised: a detailed itimized invoice.
How many time do we need to tell the same story? A RotoRooter representative did a mistake ( only because he was hungry of money) and RotoRooter now needs to resolve the issue. If they cannot, they need to lower the invoice considering that the job was a 3 hours job and not a 40 hours job. This is ridiculous. It was NOT OUR MITSKE but Mr. R**** mistake not being honest that cost us more that 12000$! If a big company like RotoRooter cannot provide breakdown of costs, they need to hire at least someone with a high school diploma. I repete myself, Mr. R**** is a salesman able to put fear in the brain of potential customers, putting them in the hurry of a signature to sign the contract. This is what he did with us. This are not honest people. If RotoRooter will not take care of us, we will go forward to their headquarters in Cincinnati, we will call the TV and put put reviews online. We are tired of this situation. Roto-Rooter have earned 12000$ but they will start loosing customers because we will start our word of mouth if they don’t collaborate in a way or in the other way.

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(PLEASE TYPE YOUR REASONS HERE)

Regards,

***** ******
Initial Complaint
Date:09/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On July 31, 2024, I put in a quote for Rotor Rooter to unclog a main drain after seeing a promotion they offered of save $100 on main drain cleaning. Later that night I was emailed that a service tech R**** D would be at my house. The service tech preformed the service and cleared the clog, then tell us he needs to call R*** that had a camera as I was told he checks R**** D’s work and is a complementary service.

R*** showed up, uses the camera and tells us that we need to replace a pipe in our yard, or the basement will be filled with raw sewage tomorrow. He tells us we need to do a loan for $10,853 to complete this service. The wife and I feel pressured so, we sign with no other choice. We are struggling new homeowners with two kids and I’m also a full-time college student.

My wife and I spend the night removing our landscaping, arborvitae, and flower bed as they said they don’t do that, and they will destroy it digging. The next day one young kid shows up and spends 3 hours to replace one 5-foot pipe then covers it up. The kid dropped a rock off the excavator fully raised into the air, it lands in the street. (Good thing no car was coming on our main road) Loading the excavator he turns around in my neighbor’s yard tearing up the lawn, my lawn got torn up as well, they left uneven surface on the refill, destroyed my sidewall to my driveway, and left. Whole job took less than 4 hours.. for $10,853 and one 5-foot pipe..

R*** returns with the camera. He says it needs further work, it’s going to cost 30,000. That if we don’t replace the pipe, (30,000) when we sell the house no one will buy it, that we must do the job. I already feel disgusted over the first 10,853 but nothing I could do, but tell him no on additional work.

My wife and I spent the next two days fixing landscaping and basement.
We were taken advantage of, manipulated and overcharged for this service and deceived by R*** who said it must be done immediately and gave us no other choice.
Business Response
Date: 09/23/2024
Hello,
All our main drain service includes scoping the drain to ensure there are not problems in the piping causing blockages. The initial problem that was found was a house trap that we could not pass our camera through. We quoted the customer a price to remove the house trap, which he agreed to, in writing (attached). Once the house trap was removed, we were able to scope the rest of the drain and recommended that all of the drain be replaced. The house is an old house and the drain is probably original to the house. We were up front with everything and the customer was not required to use us but chose not to get other quotes and use our services.
We take customer concerns seriously. I am not aware that they attempted to contact us prior to contacting BBB.
Thank you
J** D******
General Manager, Roto-Rooter Services
Business Response
Date: 10/22/2024
We wish to reiterate the previous offer of $2500 to the customer.
Customer Answer
Date: 11/06/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

6,500 profit is a 185% markup, plus 2,500 would make it a 66% markup. That is still outrageous that Rotor Rooter did 0 percent of the work, lied to me, used deceptive business practices giving me no alternative and ultimately making us feel forced to sign for a loan on the spot or in your employees words “Your basement will be flooded tomorrow if you wait.”

I’ll settle with Rotor Rooter making a 10% markup, that’s a total cost to me of 4,409

3500 to the contractor that did the work
909 to Rotor Rooter

5,591 is what I am seeking returned to me

Regards,

**** *****
Initial Complaint
Date:09/19/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I initially contacted the company to repair an issue with a rental property on 9/2/24 and stated project would be worked on an completed that week, 3-5 days of work. They came out 9/3/2024 and started the project after i submitted half the total cost $5,175.36 9/3/2024 they contacted me after showing up to the project and quoted me an additional issue to address and collected an additional $2,500 - half the cost of the add-on problem. They re-assured me they would never leave the project being 'not functional'.
I had to contact them 1 week later after as they never returned to the project after day one. They never called saying they were not coming back the next day (as they stated this would be a back to back project completion until completed). At this time, I also complained that they did not contact me to say they were going to be delaying the project for any reason. They returned to the project the next day after I called to complain of incomplete work.
It has now been 2 weeks with only presenting 2 days for work. Project is not complete. Tenant cannot complete laundry at facility still. Additionally, after the second day they worked, left the utility lights on and tracked mud and loose dirt/debris up the basement steps and throughout the tenant's main floor. Tenant is now expending extra funds to source laundry and was inconvenienced to clean up after the crew's second day.
Business Response
Date: 09/19/2024
Please provide me the full service address, including
the zip code, so that I can look into this issue as soon as possible.

Thank you,
Pat S******
Customer Satisfaction Manager
Initial Complaint
Date:09/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have attached a copy of the letter I sent to Roto-Rooter on the same date. They came out on September 1st charged almost $600 and did not fix the leak upon calling them again they said they would charge another $500 just to find another leak cuz there could be more than one apparently and then it would cost a couple hundred dollars more to fix it I do not feel like that is fair considering they did not fix the leak to begin with and my water bill proves that
Business Response
Date: 09/19/2024
I have reached out to this customer a few times and left a few messages
Customer Answer
Date: 09/20/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have not received any communication from Roto-Rooter. They did send out an employee but he wanted an additional $500 to find the "other" leak and a couple more hundred to fix it. I advised that given that they allegedly fixed a leak on September 1, 2024 that had no effect on the amount of water being used which clearly no leak was fixed. I need something done ASAP. I just want them to fix the leak and compensate me for the water I have been charged for since if they would have fixed it to begin with my bill usually runs 35$ a month not the approximate 200$ in 2 months.

Regards,

***** *****

Business Response
Date: 09/30/2024
The customer had a visible leak that the tech saw in the crawlspace and the tech made the repair for the quoted flat rate price. Unfortunately due to the line being older galvanized pipe there seems to be other leaks possibly underground, a field supervisor was sent out to evaluate and quote. I am sorry that the repair to the existing leak did not fix the overall problem and so we are happy to refund $250 to help with the high water bill, but we would only be able to dig and replace the entire water line for the quote that was given.
Customer Answer
Date: 10/12/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
When they initially came out I advised them that I thought that it may be leaking where it was coming into my home. At no time did no one from Roto-Rooter get up underneath my house and look at anything. The only thing they did was look through the vent and made a educated guess is the best words I can come up with. I advise them that I had my hot water heater replaced about 2 months prior to them coming out. That is the only reason why they charged almost $600 to put a $20 piece that was not even needed. A refund will not help me at all because it was paid for by my brother who is in *******. So that will not help my water at all. When Roto-Rooter was hired they were hired to come out and fix the leak. I still have the same leak I had prior to them coming out same amount of water is going out is not changed it's not increased is not decreased. The only thing they did is go on what I said and have another guy come in 30 minute patch job that wasn't even necessary and charge $600 for it I expect when I hire something someone to come and fix a problem I have I expect for them to do that and in this case they did not and I'm not willing to let them off the hook with $250 credit to my brother in *******? No someone needs to come out here and fix what they were hired to do. Thank you I will look forward to hearing from you soon.
Regards,

***** *****
Business Response
Date: 10/22/2024
the tech looked thru the vent seeing the leak that is pictured in this complaint. The obvious leak was quoted and fixed as this was a leak on the system that was likely and reasonable the cause of the high bill. When a job is quoted it is not in a way that a company says "we will fix all the problems", an example would be if you took your car in for a rattle and they fixed the rattle but then you hear another sound there would be another price to fix that issue also. I hope this makes sense and our previous response still stands. I would however suggest that the customer verify they still have a leak, the water bill does not normally come in real time and the next bill would possibly reflect the repair that was made and be lower I would hope. The offer to refund the $250 still stands as a courtesy but please note that the price that was charged is within our flat rate price matrix and would not cover any additional work.
Initial Complaint
Date:09/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 8/23 engaged company to replace an Ejector Sewage Pump in a basement storage room. A slight smell started to come and go at times till it became unbearable on 9/12. The odor was coming from the storage room and when the door was open it was clear that sewage water was being leak from the ejector system and had soaked the fiberglass insulation and wooden studs along with contaminating other items. Called company and Carlos immediately came took pictures informed men he was with the water treatment sister company and that they would be able to have a team come out the next day and clean and treat the room with an anti-bacterial and everything that was non-porous could be saved. The company also sent a plumbing technician ******* who confirm the pipe had not been attached properly and fixed it. On Friday I waited all day to end up calling them at 3:13 to then schedule someone to remediate on Saturday morning making it very clear that it had to be in the morning because I was traveling that afternoon. Again no one showed up but did receive a phone call from a very understanding gentleman that promise that he would have a crew out Sunday morning and if not that he himself would show up after church and do the job and again. Unfortunately, no one showed up on Sunday. Starting calling at 1:29 with a promise that a manger would call me which never occurred. After multiple phone calls, was place to Bernand an area manger on duty who proceeded to tell me that I was lying, and the damage was already there, and they would not be dealing with it. In the interim the alarm in the ejector pit started to go off. I have requested multiple time for them to deal with the situation which they refuse to do so saying that I am lying. I left Adam D**** a message that I needed the resolution to this complaint or would be going through the BBB and hiring someone to sanitize the room and pursuing legal action for reimbursements due to the environmental hazards.
Business Response
Date: 09/27/2024
I've reached out to to this customer mutliple times and no response
Initial Complaint
Date:09/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 7th I had a technician by the name of Z*** come to one of my homes and install an inline ice maker valve for a refrigerator that I was going to have installed the following day. Upon completion of the task, I informed Z*** that I had a coupon for $100 off the service. Z*** stated that he had already written the invoice and that it could not be changed however I could call the office number on the invoice Monday morning to have the amount taken off the bill. Because of this I went ahead and paid the invoice which was $450 with the expectation that when I did call the office Monday they would be able to credit me the $100. I just want to state that Z*** was completely professional and that my issue is not with him. Fast forward to Monday 9/9/24, I called the number on the invoice and spoke to J**** T**** who stated that he would be able to take off the $100 however he was on his way to a meeting and that he would call me later on that day around 1 pm. In the meantime, he asked me to send him a pic of the coupon to phone # ********** which I did. This is where the problem begins. Of course, J**** never calls back. I thought to myself things happen I understand so I decided to call the next morning. This time I got his voicemail so I left a voicemail to call me back. Again no callback. I called again Wednesday morning and I spoke to a woman whose however I forgot her name. She stated that he usually gets in around 9:30 am and that she would reprint my invoice and put it on his desk to give me a callback. Again no callback. As I stated this is one of the homes I own not to mention various other rental properties in the area. I was looking for a company to service these properties however because J**** T**** failed to do what he said he would in fact do this has led me to do business elsewhere. His actions have cost this company thousands for something as simple as $100 which is a shame.
Business Response
Date: 09/16/2024
there was a refund sent out to this customer on 9/12 for the amount that was discussed of $100 Left a message for customer still awaiting response.
Initial Complaint
Date:09/12/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a sewar back up in my house. I was recommended to Roto Router for the water cleanup and prep work. I was going on vacation at the time so when I spoke to the salesperson A***** K****, we went over everything, and she assured me it will be fine. I advised her that I had no extra funds to get the work done so whatever the Insurance company gave them they would fight with them and if not just accept what was ever given. I kept advising her are you sure I have no extra funds. We went over this 5 times, and I told her I am taking her word for it. She said just sign the contract and everything will be OK! I got back from vacation spoke to the insurance adjuster and he advised me they put things in there that they did not have to do. When I came back and spoke to the contractor, they not only didn't pull up a mildew rug in the closet, but all the cuts were on angels and never pulled out the nails, so I had to pay even extra funds for that. I have pictures to show the incompetent work that was done, and they were only here for 1 day. I did not know it was going to be 19,000 to do a job that was not even completed properly. I feel this company is not only gouging but taking advantage of the consumer. I was lied to when A***** advised me to just sign the contract, and I would not have to worry about any extra payments. Now they are forcing me to pay the 4000 that they did not receive from the insurance company. Should you need pictures of the work that was barley completed I have that! I don’t know how a company salesperson gets away with directly lying to a client they are trying to scam them for money.
Business Response
Date: 09/13/2024
customer does not owe more than what insurance already paid.
Initial Complaint
Date:09/11/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contacted Roto Rooter in March 2024 because upstairs washing machine emptied into basement sink instead of draining through pipes. They came and did a camera review and determined the pipes under the basement floor had to be replaced. They did replace the pipes, however, they did not file a permit with the county and did not replace the pipes up to code. (code requires 3 in. pipe and they did not use 3 inch pipe). We contacted them again on 9/5/24 to say the problem was reoccurring. They said they have to replace the pipes beyond the initial repair.
We then contacted another plumbing company. They are the ones who told us the Roto Rooter pipes were not up to code and they will need to replace all the Roto Rooter pipes with 3 inch pipes and go beyond the previous repair. Their estimate was in excess of $40,000 not including restoration to prior condition of carpet, cabinet, stairs, etc.
Business Response
Date: 07/03/2025
A Roto-Rooter technician responded to a call for a possible main sewer line clog on March 18, 2024. The technician diagnosed the issue and provided an estimate for repair of the issue. The customer, *** *******, agreed to the cost and scope of work provided on this date, please see attached initial invoice. *** ******* was made aware of the laundry line issue and signed agreeing that the work was done to his satisfaction. During the issues with the plumbing system, damage was found to be present due to the problems with the laundry line. A water mitigation claim was filed by the homeowner with his insurance company and further work commenced. During the mitigation work to be done, we explained the issues and provided proof of such issues to the insurance company. They agreed to allow access to the line to make the repair. They would not cover the cost of the repairs but would pay for access. The homeowner paid for the cost of the repair. The homeowner would not agree with having the steps removed to make the necessary repair that we recommended. Due to the condition of the line, we recommend replacing the entire laundry line. This would allow us to upgrade the line to 3” as ** state plumbing code dictates per code # ******* ******* which states –
The waste from a clothes washer must be connected to a vertical drain that is at least 2 inches in diameter; a horizontal drain that is at least 3 inches in diameter.
At that point, a permit would be needed. Because this was a like-for-like repair on an existing 2” laundry line, the necessity for permit is not required in this case. It was on-site field supervised by a P1 Licensed Plumber.
Customer Answer
Date: 07/04/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

Regards,

****** *********

Customer Answer
Date: 07/11/2025
All documentation has been submitted. The complaint remains that if RotoRooter had applied for a permit, they would have been told that 3 inch, not 2 inch pipe, was supposed to have been installed.
Customer Answer
Date: 08/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included.

**** ******* is my husband. He was told initially that replacing the pipe to the stairs would resolve the problem. That is why we declined going through the stairs.

Regards,

****** *********
Initial Complaint
Date:09/09/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My sewer pipe backed up into my basement. I called Roto Rooter & requested service to clear my pipe. A man from Roto Rooter arrived at my house & said he was here to check the damage. I showed him the clogged pipe. He asked how it happened & what caused it to overflow. I told him I didn't know. He said there was going to be mold in my walls & floor tiles replaced & mold clean up. He said they'd put a camera through the pipe to see where the clog was & clear it & if they need to the pipes might have to be replaced. He said homeowner's insurance would cover it & he'd file the claim. I looked up my policy. He said I had insurance, and he started the claim. Later that evening at approx. 8:00 a plumber came to my house to clear the drain & said I needed to pay him. I told him I already signed a contract and gave payment to his coworker. He said "They always do this; I have nothing to do with that guy. He is the water restoration guy. That is a separate service. They always do this, and homeowner's get upset with me when I show up because they think they paid already." I thought all my service was covered because that's how it was presented to me. He said, "this happens all the time." I called Roto Rooter & explained the situation & asked why I was being charged twice & the representative said I had to pay the plumber. I paid the plumber & asked him if I could use his name when I filed a complaint against the company for false representation & he said yes because "They always do this and its wrong"
The technician's name is J***** B. I called the office & left message that they misrepresented themselves & I want to cancel my contract. I called customer service & told them they misrepresented himself & the service & I want to cancel the contract. I feel they took advantage of my situation & preyed upon me, confusing me into thinking they were providing a service when they weren't. I want out of my contract, and I haven't heard back from them yet.
Business Response
Date: 09/10/2024
This service has been cancelled. Service was cancelled when we originally spoke to customer and customer requested it to be cancelled.

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