Complaints

This profile includes complaints for Roto-Rooter's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Roto-Rooter has 340 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Roto-Rooter

  2125 Montana Ave Cincinnati, OH 45211-2741

• 

  Roto-Rooter Plumbing & Water Cleanup

  12034 Exit 5 Pkwy Fishers, IN 46037

  
• 

  RR Plumbing Roto-Rooter

  280 Meredith Ave Staten Island, NY 10314

• 

  Roto-Rooter Plumbing & Water Cleanup

  3 Alan B Shepard Jr Pl Ste A Yonkers, NY 10705

  
• 

  Roto-Rooter Plumbing & Water Cleanup

  1130 140th Ave NE Suite 305 Bellevue, WA 98005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roto Rooter camera inspector Adam L***** tried SCAMMING me and fraudulently diagnosed a main line toilet paper blockage as a tree root infestation/compromised pipe and gave a ~$13,000 estimate to excavate the road in front of my house and replace the pipe. The day prior, a Roto Rooter tech drain snaked the blockage and only partially cleared it. Adam also strongly suggested to not attempt to clear the toilet paper blockage left over from their tech, and said it could "blow up" the pipe to snake it again because it was so compromised from his mythical tree roots.
  
  I did not accept the job as Adam did not seem trustworthy (and was trying very hard to sell me on a huge job), and was backed up again 8 days later. A different company came and snaked the toilet paper and provided video evidence of the toilet paper being cleared and full integrity of the sewer pipe. Their personnel and other plumbers I sent the roto rooter video to said the blockage was clearly toilet paper.
  
  I contacted Roto Rooter management to voice concern that Adam tried to SCAM me. The manager stood by Adam's unethical behavior (when their own video clearly showed it was toilet paper, and subsequent 3rd party video shows a cleared healthy pipe). Adam touted his ~15 years of experience as a camera inspector, and I have a clear impression that he is dishonest and pulling this same scam on others, and almost certainly preying on the elderly.
  
  The Roto Rooter manager agreed to refund me the snake + camera inspection cost but I haven't seen anything come through 4 days later. I've initiated a charge dispute with my CC company.
  
  Side note, my neighbors noticed Roto Rooter at my house not knowing any of the details above and gave me information of a trustworthy plumber that a few people on my street use. They said to absolutely never use Roto Rooter, and I've learned my lesson. The fact that management defended Adam's actions means this is a company wide scam, passing off TP as tree roots.

  Business Response

  Date: 08/17/2025

  Work was completed and past inspected by ******** *******.  This has been turned over to the Roto Rooter Legal department to handle going forward.

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initially contacted Roto Rooter on June 8th, 2025 for emergency service to resolve a clogged main sewer line in *******, NY. During the visit, the pipe was examined and it was determined that tree roots had cracked the line at the foundation. After other quotes, I went with Roto Rooter to perform the repairs on June 16th 2025 for $8,546. While the repairs to the pipe were done as expected, the resulting damage to my property and land was unacceptable. The ground had to be excavated and in doing so it was "discovered" that another section of the pipe had cracked requiring additional service and payment of $2,500. I'm unsure if the pipe was cracked during the excavation as the technicians also damaged several panels of siding on my house with the machinery (which I later found out was a rental, and not the standard equipment the company uses). I was told that any disturbed land would be replaced, slightly higher to grade, and then settle. It's now been a couple months since the work and the ground is still well above the previous grade, making it unusable.
  
  To make all of this even worse, I've had to contact Roto Rooter weekly in attempts to get them to work with my insurance company, and to rectify the damage that was done to my siding (as I was promised by my sales rep). I and my insurance claim agent were initially provided with a lump sum invoice for the work that was done, but this was insufficient as my insurance requires itemized costs for parts and labor. I was told by my Roto Rooter sales rep that they would handle everything that the insurance needs.
  
  To date, I've still not received any information about what will be done about the damage to my property, and have yet to receive the required documents in order to complete my insurance claim.

  Business Response

  Date: 08/06/2025

  For every job, there is verbiage on the proposal that additional work could be required after we begin. Also, there is a standard landscape waiver explaining what the company is responsible for after the natural ground is disturbed. Both of these documents were signed by the customer before we began work. We can resend these if the customer would like us to.

  We do not work directly with insurance companies. Our contracts are with the customer. Our pricing is calculated based on many factors, including equipment, depreciation, insurance, parts, permits, rentals, labor, etc. We do not provide itemized breakdowns. We have spoken to this customers insurance company at least twice, shared what info we could and informed them that they need to contact the insured party.

  The customer was advised to send us pictures of the damage he describes and a quote for the repairs. We can submit them to our risk assessment department for review. If approved, we can get those funds sent in about 7-10 days. To this point, we have not received anything to submit.

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint against Roto-Rooter regarding water mitigation services provided at my residence.
  
  On March 19, 2025, we contacted Roto-Rooter for water mitigation after a pipe burst behind our master bathroom shower. The team completed the initial drying service, but after their departure, we discovered the repaired pipe was still leaking. We requested the plumber return to fix the leak. During this process, two additional pipes burst, which were subsequently repaired.
  
  As a continuation of the initial service, we again contacted the Roto-Rooter Water Mitigation team to address the new water damage. Following the completion of this subsequent service, we did not receive an invoice from the water mitigation company for several days. On April 14, 2025, we attempted to reach out to the water mitigation agent for clarification but received no response. We ultimately had to obtain a copy directly from our insurance provider.
  
  Recently, Roto-Rooter contacted us requesting payment for a remaining balance, which was less than our expected total. We made this payment of $4,367.51. However, it was only after this payment was processed that we were informed of a second, outstanding invoice. Roto-Rooter is now demanding an additional $3,984.97, bringing the total requested amount to $8,352.48. This new total significantly exceeds their initial quote of $6,822.33.
  
  We were never provided with or made aware of this second invoice prior to making our initial payment of $4,367.51. We believe it is unreasonable to be charged for an invoice that was never provided and about which we had no prior knowledge.
  
  We seek your assistance in resolving this billing discrepancy and ensuring we are not held responsible for an undisclosed invoice.

  Business Response

  Date: 08/04/2025

  Roto Rooter was instructed by the insurance company to open another claim based on the gap of time since the first one was filed. This was communicated to the customer now and in his policy. During a conversation with accounts payable, Mr. Banuelos offered to pay $2,454.82. This has been accepting and $1,530.15 will be written off. No further collections attempts will be made regarding this invoice once the accepted amount has been paid.

  Customer Answer

  Date: 08/05/2025

  Better Business Bureau:
  
  
  I was able to reach an agreement with Roto Rooter regarding the second invoice and we have settled on fulfilling the initial invoice of $6822.33 by paying an additional $2454.82 after having been charged the $4367.51. 

  I would like to close out this case. Please feel free to reach out if any more information is required.

  
  
  
  Regards,
  
  
  
  ******** ********
  
  

• Initial Complaint

  Date:08/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday July 30th we discovered some sewage backup in our basement utility room. We realized it was related to us flushing the toilet. We reached out to roto-rooter at about 7pm to help root out the clog. The tech showed up and explained what his process would be and gave a verbal estimate of $1300 and said it could be several hours and could be higher if he finds anything big. He had not yet touched anything in our house so not sure how he could have an estimate already. He proceeded to move the toilet and root out the drain. He found a small clog at the foundation almost immediately. He was in our house less than an hour working only about 30 mins. He ended up charging us $972 after applying $100 coupon we found online. Not sure why the amount changed. We were naive to what the typically cost should be and paid it. After doing some research it is clear we were grossly overcharged. On the high end this should have been $300 which I am willing to pay, but $972 for less than an hour of only labor work is predatory. I tried to reach out to corporate several times and have not received a response.

  Business Response

  Date: 08/06/2025

  Good afternoon, 

  
  We have flat rate pricing as opposed to hourly, which enables our technicians to give a price estimate prior to any work being done. Sometimes it will take them longer than normal and sometimes less but this eliminates any surprises after the work is done. Our technician provided that estimate and received your approval prior to performing any work. Looking at your invoice, he charged our standard rate for pulling a toilet and rodding. 

  We'd be willing to meet you in the middle and refund half the amount you're requesting, $336.

  Thanks 

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  As previously stated the tech initially only gave a verbal quote and a verbal quote was accepted.  The tech gave a description of work that may exceed 3 hours and represented the job as if it was bigger than it was and a lot of work would be needed to be performed. That amount then changed once the work was completed without explanation. We were confused but felt at the time since the work was completed we had no choice but to acknowledge and pay. The issue is still that we were grossly overcharged for the work performed. Being this was the first time we have called out for work like this we were naive to a reasonable cost and were misled by your tech as to what was to be done. Your practices are extremely deceptive and predatory to the consumer.  $300 is the max we are willing to pay for the less than 30 mins of labor work performed at our home and is still on the high end of other estimates we have seen. You can void the 6 month guarantee on the work as well as I would not contact your company again either way. We have disputed the $672 with our credit company. If this is not resolved we will also be contacting the ** ******** *******. 

  
  
  
  
  Regards,
  
  
  
  ******* ****
  
  

  Business Response

  Date: 09/04/2025

  Good morning,
  
  There is still no change to the company’s prior positions. Our previous Good Faith offer should have been considered as our best and final resolution and was available to the customer until August 31, 2025, at which time it expired.  Additionally, please note the signed work order and Hold Harmless agreement were uploaded to this portal, and these documents confirm the customer’s acceptance in advance of the estimated scope and price, as well as their clear satisfaction with the completed work at the time of service.  

  Sincerely,

  Roto-Rooter

• Initial Complaint

  Date:08/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Roto-Rooter performed partial plumbing work at my property in *********** *L, and issued Invoice #******** for $9,700. I never signed the service agreement (******** remains unsigned), and the job remains incomplete.
  
  The technician performed a small spot repair, partially connected kitchen and laundry lines, and removed a tub for access. However, they did not:
  • Replace the damaged mainline pipes (which they acknowledged were cracked)
  • Repair the concrete or any structural cuts
  • Restore the drywall or leave the area fully functional
  
  After starting the job, I was told I’d need to pay an additional $5,000 to finish what should have been part of the original quote. I declined due to the sudden upsell and lack of transparency. Despite not completing the job or securing a signed agreement, the company still submitted a $9,700 charge to my ********* Bank credit card.
  
  I have contacted Roto-Rooter management several times and even allowed a technician to revisit the property, but the company insists they “fulfilled the contract” — despite the job being incomplete and no signed agreement in place.
  
  I am requesting:
  • Full completion of the work as described: including pipe replacement, concrete repair, and drywall restoration OR
  • Full cancellation of the $9,700 charge due to incomplete and misrepresented service
  
  I’ve documented everything and have escalated the issue to ********* Bank. I am filing this BBB complaint to formally document the dispute and seek resolution.

  Business Response

  Date: 08/04/2025

  Spoke to customer and resolve the issue.  the hot water is a separate issue not from the work that we did.  We fixed free of charge. We fulfilled the contract with the customer regarding the excavation work, which he agreed but wanted the rest of the line fixed.  We gave him a price to fix the rest of the line of $4,000.  He did not want to pay anymore. We sent techs back to do more work that was outside of the original invoice for no charge, 

• Initial Complaint

  Date:08/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired them to come to unclogged the tub because it was not draining. In essence to that I am assuming they end up replacing the drain stopper. They charged me $650.00 to unclogged the tub on May 12, 2025. I had to call them back because it cause issues in my kitchen sink where it gurgled in the tub. The tub was finally clear and there was gurgling as the water was draining from the kitchen. On May 29, 2025 they came back to fix the gurgling noise from the sink They took the toilet off to go down the pipe to unclogged the gurgling noise. When they put the toilet back on their seal is still leaking out the side. They replaced the valve in the toilet tank and the toilet tank lid would not fit. It was up to high and was never put on properly. I got final bill sfor $804.73

  Business Response

  Date: 08/01/2025

  Called the customer, she was upset and was cussing about her experience. I offered to try to help her and asked if she would mind sending me the bill from the other company. She said no problem, and she would call me back in a few hours. I tried to explain that I would not be available at that time and she hung up. I am going to call back to her on Monday to arrange an agreement to possibly refund partial. 

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Roto Rooter Plumbing and Water Supply to have a cracked water pipe repaired and was told I needed an estimate. An estimator showed up an hour or so later and told me extensive time and work would be needed. The cost would be $3994.00 and I had to sign a contract. A repair man showed up about an hour later. He replaced the pipe and finished the repair in less than 3 hrs, and Roto Rooter the $3994.00 to my card. THAT COMES TO AN HOURLY RATE OF $1331.00! I called them and asked for an adjustment. A manager called me and rudely said "Too Bad" and hung up on me.

  Business Response

  Date: 07/30/2025

  Dear ******,

  
  I hope you are
  doing well. I recently received your email expressing concerns about the
  pricing of our services provided at your home. I wanted to personally reach out
  to address your concerns and provide some clarity around our pricing structure.

  
  First and
  foremost, I apologize if our pricing has caused any confusion or
  dissatisfaction. At Roto-Rooter, we are committed to delivering top-quality
  services while maintaining fairness and transparency in our pricing. The
  pricing model we have in place is designed to take various factors into
  account, such as product development, manufacturing costs, market conditions,
  and ongoing support and updates.
  I understand that
  the cost might seem high compared to some other options in the market, but we
  have designed our services to provide premium experience and deliver
  exceptional value and performance. Our team continuously invests in research,
  quality assurance, and customer support to ensure you have the best possible experience
  for our customers.
  I hope this
  explanation provides some context and reassures you of our commitment to
  providing excellent value for the price. If you have any further questions or
  concerns, please feel free to reach out. Our team is here to help and support
  you in any way we can.

  
  Thank you for your
  understanding and for being a valued customer of Roto-Rooter.

  Customer Answer

  Date: 07/31/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  Roto Rooters contract called for, " EXCAVATE AND REPLACE 4FT OF 1" PVC " Please itemize list the cost of these repairs totaling $3,994.00.

   

   

   

   

  
  
  Regards,
  
  
  
  ******* ******
  
  

  Business Response

  Date: 08/08/2025

  Dear ******,
  
  I hope you are doing well. I recently received your email expressing concerns about the pricing of our services provided at your home. I wanted to personally reach out to address your concerns and provide some clarity around our pricing structure.
  
  First and foremost, I apologize if our pricing has caused any confusion or dissatisfaction. At Roto-Rooter, we are committed to delivering top-quality services while maintaining fairness and transparency in our pricing. The pricing model we have in place is designed to take various factors into account, such as product development, manufacturing costs, market conditions, and ongoing support and updates.
  I understand that the cost might seem high compared to some other options in the market, but we have designed our services to provide premium experience and deliver exceptional value and performance. Our team continuously invests in research, quality assurance, and customer support to ensure you have the best possible experience for our customers.
  I hope this explanation provides some context and reassures you of our commitment to providing excellent value for the price. If you have any further questions or concerns, please feel free to reach out. Our team is here to help and support you in any way we can.
  
  Thank you for your understanding and for being a valued customer of Roto-Rooter.

• Initial Complaint

  Date:07/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/3/25, I requested service to an apparent toilet issue that was suspected to be a driver in a recent increase of water expenses.
  
  I chose Roto-Rooter due their reported warranty guarantee.
  When the service person completed his evaluation, he recommended replacement of a valve on all toilets. I inquired about one toilet. After much back and forth, he indicated that he would do the work without using Roto-Rooter parts. At no point in time did he indicate this would result in waiving the Roto-Rooter warranty.
  
  The toilet issue now having the same issue and Roto-Rooter’s position is that a warranty does not exist.
  
  I was not made aware that this was how Roto-Rooter approached their employees ability to in essence sub-contract work.

  Business Response

  Date: 07/31/2025

  HAVE TRIED MULTIPLE ATTEMPTS TO REACH OUT FOR 3 DAYS WITH NO LUCK OF CONNECTING WITH CUSTOMER, NOT SURE WHERE THE CONFUSION IS BUT CUSTOMER HAS WARRANTY ON WORK PERFORMED TO OFFER TO GO BACK OUT AND FIX ISSUE OR REFUND MONEY. 

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  $12000 billion
  Unexplained charges
  Unnecessary work
  
  Leake still not fixed -
  Insufficient photos sent to insurance resulting in claim denial
  Mitigation tore up floor and vanity - in closet and in areas where there was no leak.
  Plumber poor assement of faulty faucets when it was a hose.
  
  Please investigate for fraudulent over billing with technicians paid on commission… would like adjustment to hill and itemized bill not still haven’t received and threats of lien being out on my home.

  Business Response

  Date: 08/06/2025

  RR management team has tried to contact customer 4 different times via phone and email.  Final request sent 8/6/25.  We are happy to respond to her concerns when we are able to have a conversation with the customer about what her expectations are regarding this matter.  

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday July 20 2025 i had a sewage back up in the basement , on the desperation i called the first number i found ,Roto Rooter they showed up on time and tried to solve the blockage but when they put the camera thru the sewage line they informed me the the line was broken and that i needed to replace the broken line at that point i agreed and M****** K*** (Excavation Field Supervisor) ran my credit thru Synchrony Bank and i was approved for the for the amount of money which came to $8,200 minus $612.36 for the cleaning of the sewage line with the snake machine , this included the sewer jetting now that the excavation was done and the line replace they have refuse to do the jetting of the sewer and i have called a few times on Tuesday July 21 at 5:24pm and the person who answered the phone told me i was on the list to be done that day and then told me that most likely will be done the next day ,that never happened called back on Thursday July 24 at 6:48 pm the person that someone will get back to me I ask her to email me the invoice and was never send the invoice ,called back on Friday 2:42pm and was transferred to T** i explain to him about the jetting on the line and the invoice of the work done and he told me that he will speak to M****** K*** about the situation and he will get back to me he called me back and told me that M****** will call me back and that never happened and to this day they have not done the jetting of the sewer line and have not send me the invoice of the job done ,, they record the phone calls so they should have the conversation of the person telling me i was on the list for the jetting on the line and me requesting the invoice ... I want what included on the price and what i was told which was the jetting on the line and would appreciate them sending me the invoice of the job done , or refund me for the jetting of the line service ... thank you so much ...

  Business Response

  Date: 07/30/2025

  The Excavation Manager has emailed all of the paperwork associated with this job to the customer.  Also, Roto will be sending the jet truck out at the customer's request on 7/31/25.

  Customer Answer

  Date: 08/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  Hi 

  Roto Rooter states that the excavation manager send the invoices for the excavation work done on my property to fix the sewer line and that's not true I have not received no invoices from Roto Rooter yet ... Please if Roto Rooter does not want to send me the invoice directly can the e-mailed it to you (BBB) and you send it to me maybe that way I can get the invoice ,I don't know why Roto Rooter is making it so difficult to send me that invoice with the total amount of the work done here also I need that for my taxes and I have a year warranty on the work done here ... 
  Luis 
  Regards,
  
  
  
  **** ****
  
  

  Business Response

  Date: 08/28/2025

  Jet was completed on 7/31 we track all company vehicles, and can ensure work was performed, price for total work was agreed upon, attached is signed invoice