Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

• 

  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

• 

  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

• 

  LifeSafer of Florida

  5285 Tower Road Tallahassee, FL 32303

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The interlock device has falsely failed me for alcohol TWICE and Lifesafer will not hold themselves accountable. I have been forced to take off work and pay $55 each time it happens. Last week, I went to get it calibrated and paid the shop to do so. I leave the shop and my service light is still blinking. So I call Lifesafer and they tell me that the shop did not calibrate the device correctly and that I would have to go back to the shop. Lifesafer assured me that because it was not my fault, I will not have to pay anything.
  
  Low and behold, I get to the shop and they claim I had a lockout. The shop charges me $25 and Lifesafer hits my bank for $55. I try to call Lifesafer. No one answers the phone. I opt to be put in the callback queue. No one ever calls me back. Chat on the website does not work. So basically they just rob you and there's no one you can talk to about it.
  
  Will be reporting the charges to my bank as fraudulent as well as taking lifesafer to court for damages and reporting them to the Colorado DMV.

  Business Response

  Date: 04/25/2023

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose.

  Please know that our online chat option is not 24/7. This option is open Mon - Fri 8:00 AM to 6:00 PM Eastern Time. 

  I do see that you were able to speak to someone today and get a portion of the fee refunded, but the LifeSafer Executive Resolutions Manager will also be in contact today to see how we can make this experience a better one.

  Customer Answer

  Date: 04/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** **********
  

• Initial Complaint

  Date:04/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had this device installed since the beginning of the year. My initial impression was promising, got a quick install at a local shop, was assured by their online agent it was the best option for interlock.
  It has been a nightmare ever since. I constantly get false readings, several causing lockouts even though follow up attempts are 100% clean. I got a “violation” that forced me into the shop early or it would go into a permanent lock. I am also using a SCRAM device so I can prove I have zero alcohol in my system. I’m not eating prior or drinking anything but water. I called their support line and waited 45 minutes and nobody picked up, so I left a message. Never got a call back and it’s been over a week! I’ve called three times since that initial call and still nothing, multiple voicemails, no call backs. I’m on hold as I’m writing this and my “estimated wait time” just jumped from 2 minutes to 10 minutes! I’ve already been on this call for 15! This company is straight up robbery. I’ve lost hours of work having to go into the shop to clear violations. This is theft! Stay away!

  Business Response

  Date: 04/21/2023

  We appreciate your feedback and apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at **************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose. Someone from the LifeSafer leadership team will be reaching out to you to see how we can best assist you with this going forward. 

  
  

  Customer Answer

  Date: 04/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  A chat option with limited hours did not help me when I needed assistance NOW. This business claims to have 24/7 support and that is absolutely untrue. Additionally, there was zero follow up. I understand the device is supposed to measure trace alcohol but I have two monitoring systems and the other one is not reading any alcohol at all. Even my installer mentioned it had to be calibrated MULTIPLE times when I brought it in because it was reading faulty. This took a lot of time out of my work day, so along with the extra charge for service I'm paying for it with lost work time.

  
  
  Regards,
  
  
  
  ******* ******
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  the service i have had there device malfunction several times i had to have my car towed at own expense today we buried my brother and i waited over an hour but and they keep mee on hold for over and this is not the first time right know i have been on hold for over an hour please check and see if there service is acceptable to serve because we pay them monthly and it not cheep

  Business Response

  Date: 04/13/2023

  We appreciate your feedback and understand your concerns. All Ignition Interlock Device (IID) settings are dictated by state regulations. Please note that the IID will register any trace of alcohol from any source containing it - this is how the device effectively ensures an impaired individual cannot start a vehicle, and how we can confidently state the LifeSafer ignition interlock is fulfilling its purpose. The device is set per state regulations to warn you of an impending lockout prior to the device fully locking out. I have reviewed your account and the logs do show that you were given 5 days warning before it locked out. Additionally, when you called us on Sunday you advised that it was warning you for the previous 5 days, but you failed to take action until after it fully locked out. 

  Regarding the long wait times, we apologize for the lengthy hold times when reaching out to our Customer Support Center, your patience is appreciated. We are dealing with the same staffing issues that many companies are these days, please know that we do care and we're doing our best to resolve the wait times. Please know that we now have an online chat option! Click the "CHAT WITH A SERVICE AGENT" button at **************** to chat with a Service Specialist Mon - Fri 8:00 AM to 6:00 PM Eastern Time.

  Someone
  from the LifeSafer Executive Resolutions Team will be reaching out to you to
  see how we can best assist you during this time.
  
  

• Initial Complaint

  Date:04/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had nothing but trouble with this company since my 2nd interaction. My first interaction had me feeling very confident that I had made a good choice. I had this device installed in the car my wife drives out of an abundance of caution. I did this voluntarily-not by court order. Apparently, we have had a "mandatory" contract instead of voluntary contract installed in our car which is a whole different situation. I had to take it to be recalibrated by a tech and he would not tell me why it went off and only said that the device is reporting to the authorities. None of this should ever have happened. Plus we are being charged more.
  I have tried to call customer service 5+ times, I have tried multiple times to use their online chat, all to no resolution. The tech garages that we go to for recalibration know nothing about their account system and are not helpful in resolving issues like this.
  
  The device is all of a sudden not working properly, and we have had no recourse or ability to contact anybody at lifesafer to help us.

  Business Response

  Date: 04/13/2023

  We're sorry that we didn't provide you with the stellar service on which we pride ourselves. I can assure you that we are not reporting anything to the state, as we don't have a ** driver's license on file. The shop techs are only trained on the function of the device and not on our reporting process, as we have a dedicated team for that. Someone
  from our executive leadership team will be in touch to see how we can help.

  Customer Answer

  Date: 04/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I was contacted by a LifeSafer representative, she resolved my issues satisfactorily, and she provided me with a $170 statement credit.  Thank you for helping me with this matter.  
  
  
  
  Regards,
  
  
  
  ******
  
  

• Initial Complaint

  Date:04/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a LifeSafer Interlock installed in my car in November of 2022. I am very proud to say that I have been sober for nine months and have urinalysis tests to prove it. I chose this company because it was the least expensive and at the time, most responsive to my initial inquiry. During my first and second calibration, I had to have the handset replaced and sat for over an hour waiting. In January at 6:30 am, I went to blow in my hand device and it instantly went to abort, I tried everything, cleaning, unplugging, etc. It would not let me test. I called the 1-800 # and was told I would have to get my car towed to the shop where I had it installed. I was given a month credit for my time and a credit (not cash) for the tow truck which was $150. Again, in February, when I went for calibration, I waited an hour and my handset had to be replaced again. Things seemed okay, but then in early March, I went to go start my car and the same thing happened, the equipment would not let me test and went immediately to abort. Again, this time, after sitting on hold for 35 minutes, the 1-800 # told me to have towed, and I spent $150 to have my car towed to the shop. The operator who installed and calibrates my hand piece then had her person put in a different piece of equipment and it had worked okay until yesterday when I went out to blow and I got a fail and then a minute later a pass. I have had no alchol or products that might set off a fail. Later that day, I went to start my car again and got an abort and then a pass, an hour later I got a fail and within 1 minute, after unplugging it, got a pass I turned off my car for an hour, came back and then was not given the chance, it would warm up and go right to abort before allowing me to blow. I have tried to call the 1-800 # many times, have left messages, for a return call and have heard back from no one, it has been 32 hours since my first message. I now have over a $200 credit but cannot drive my car and no solution.

  Business Response

  Date: 04/10/2023

  We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and get you back on the road with ease.  Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time. 

  Customer Answer

  Date: 04/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ****

  I absolutely do not accept this response. Again today, I was advised to contact their chat line to get a code so I could actually start my car and move it. I did so and was continually kicked out of the chat I called and left a message and requested a call back, I have heard nothing, it’s been several I spoke with the installer and she has not idea what to do or how to resolve the problem I feel I have no choice but to go with another company. This is my livelihood and reputation, I am missing work and because this involves the state of ******** my Drivers License privileges are at stake. I have spent hours and hundreds of dollars. Below are the emails I sent to ***nifer Ward who is a Rep for the company. She never responded to these messages until I called her. I have requested a call back from a manager and will also be letting the DMV about this poor treatment. Although I made a mistake in July 2022, I have remained sober and am a customer who deserves better than this.
  

  April 8
  Hi ***,
  Happy Saturday and Easter! I had the SAME problem with my equipment this morning, and this time I got an error code of 266, an abort, and then a fail and then another abort.  I ended up getting a ride to my appointment. I came home a few hours later and this time it did the abort before I blew.  I have it on video. This time I unplugged it and it worked with a pass.  I am very worried the fail will come up bad with the DMV, I have not had a drink in over eight months. I did eat some bread this morning before I blew but the abort thing makes no sense?  I am wondering if you have any advice? I would be happy to take it to your Dad if he has any ideas, maybe it is my car?  I couldn't get through to the 1-800 # so I am emailing you so you can note it on my account. I have had no issues until today. One thing I did notice is that the service reminder came up and says my lockout begins on 4/13, but my appointment is not until Friday 4/14? Thanks in advance for any guidance you can provide. 
  
  
  Kind Regards,
  *** ** ****
  Phone: ###-###-####
  

  ***,
  Hi ***, now I am just getting an Abort and it won't let me even blow. I have a call into corporate, but I think I have had it and am going with a different company. I will do some research on Monday. 
  

  Kind Regards,

  *** ** ****
  Phone: ###-###-####
  

  
  

  
  

  Business Response

  Date: 04/11/2023

  We spoke with *** today and she was able to start her vehicle. We have set an appointment set for tomorrow to try another option and if this doesn't work, she'll need to have her vehicle checked by a mechanic. *** was satisfied with this option for now. 

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** ****
  

• Initial Complaint

  Date:04/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company had me repeatedly set a final download creating multiple appointments which cost me more money. Every time they set the final to get the device taken out they tell me I have violated over a month ago or even six months ago to which they extend again and tell me I’m lying about them setting a final download even though I have the paperwork. They are falsifying and not filing state paperwork correctly. I also want the errors corrected and the interlock removed.

  Business Response

  Date: 04/10/2023

  We’re sorry to hear of this experience and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify an account by this name, phone number, or email, so please information that will help us identify the account. Upon your response, a LifeSafer management team member will reach out to see how we can best assist you. 

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Once you are a customer it is virtually impossible to get anyone on the phone.
  I was required to get an ignition interlock for 2 years. The sales rep I spoke to was Alexander G***** on 1/7/23. I asked for a quote. It was higher than other companies, and I told him I was going to go with them. When this was stated, he put me on hold to see if he could get me a better deal because of the length of my contract. I asked for a 30 day cycle instead of 14. I was quoted $68.43 with ALL TAXES AND FEES. I would swear by this, and I would like for the recorded sales call to be listened to in order to confirm this. I asked multiple times if this would be EVERY charge. I know I was adamant about that. I was assured it was. This is the ONLY reason I went with this company. I was promised my first month free as a promotion, and my initial admin charge waived. I was quoted an $18 calibration fee every 45 days and $123 for installation without tax. I scheduled the install for 1/20/23. I received my admin fee and first month free HOWEVER, they ONLY gave me the daily monitoring charge free. They did not credit the reporting fee, or the daily theft protection charge. The difference of the charges was not specified or clarified on the initial sales call at any point. The surprise charge for daily loss protection of $12.84 a month clearly was not included in the $68 dollar quote. The taxes are clearly not included either, $5.61 a month. This brought my monthly total from the expected $68.43 to a whopping $86.88. A 27% increase. Beyond infuriating. Seems like they suckered me into this contract. I have be unable to reach a person once to discuss. This is appalling customer service. I feel deceived. Also, the company unexpectedly raised my calibration fee from $18 to $25. Making the total cost higher than the other companies I received quotes from.
  I want my initial quote TOTAL honored, and all charges in excess refunded. Including a FULL free month, all charges. This company seems shady

  Business Response

  Date: 04/06/2023

  We apologize for any confusion with pricing. The pricing quoted is always pretax because tax rates change by location and can change over time. While the loss protection and reporting fees were not included in your free month, we did add a $39.99 credit for the administrative fee during enrollment and again at installation, so we actually credited you more than your total first month fees. This is why you only paid $71.17 for the first month, despite your installation fee being $83. 

  Regarding the loss protection plan, this is not quoted over the phone because it is optional. This is a decision that is made at the shop during installation because it is explained in the paperwork and you sign to opt out it or leave the line blank to opt in. Our resolutions manager can explain and discuss this further when we contact you. 

  Our resolutions manager will be in touch today to get this resolved. 

• Initial Complaint

  Date:04/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For starters this company is a scam! I was told I would get a free month of service which was never recieved. Also was given monthly charge amounts with and without auto payment and it has not been accurate yet I have been over charged and double charged. I can never get a representative on the phone to discuss the issue, I only get through to a chat representative that always has some issue of not being able to see in my account or argues about what I can see I've been charged for and make it seem like I am making things up when I have in writing what I should be charged. This is a horrible company to deal with.

  Business Response

  Date: 04/05/2023

  We appreciate the feedback and apologize for your experience with lengthy hold times when reaching out to our Customer Service Center. OUr resolutions manager is looking into your account and will be in contact soon.

• Initial Complaint

  Date:03/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/26/23 which is a Sunday. I went to start my car and the interlock handset showed Base/handset communication error. I was forced to power down. I had driven the car just hours earlier. How can an interlock disable a vehicle because of an internal error? The device was installed on the 24th. This is totally unacceptable. I was on hold for 20 minuted untli I picked the voivemail option. Still waiting after 1 hour.

  Business Response

  Date: 03/27/2023

  We are reviewing Mr. ******** claims with our Executive Management Team. Someone from this team will reach out to follow up with *** ***** by the end of the day. 

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Lifesafer for two years. I had an interlock device installed and maintained during that time. Recently, on February 18th 2023, I had the same shop, at **** * ***** ***** **
  Colorado Springs, CO 80909, remove the interlock. On the drive home, the panel near my knees, underneath the dash, fell onto my legs. After examination, a mechanic determined that the panel was installed incorrectly. The bolts that secure the panel were broken off in the structural metal frame of the dash. Extensive repair time is needed in order to remove the broken bolts and replace them to make the vehicle safe to operate. I have spoken with the technician who caused the damage and he stated, “I don’t remember doing that. It was already zip tied.” Next I contacted Lifesafer directly and was told to send evidence. That evidence was not considered on their final decision. **** was the technician who works at the shop by himself. My vehicle was in working order prior to the removal of the interlock. The technician also knows this from working on the vehicle every month for 2 years.

  Business Response

  Date: 03/17/2023

  According to our technician, the dash had preexisting damage, i.e. the zip ties, when we installed the device in 2021. Since we do have to take the dash down to install the device that Mr. ****** requested we install, it seems unfair to hold LifeSafer accountable for the current condition of the dash when we practice due diligence with all work we perform. Furthermore, LifeSafer did not receive evidence that the dash was damaged by our technician as stated by *** ******. 

  Business Response

  Date: 03/23/2023

  I was truthful in my statement about not complaints being logged from the review sources we track. We do not track Chamber of Commerce reviews and only within the last 6 months started tracking Google reviews. I stand by my statement that we have not tracked any complaints for this shop, however I do acknowledge that there may be complaints on the internet somewhere, it's a big place. 
  

  Again, there is no reason for the technician to deny damage. The reimbursement would not come out of his pocket and he wouldn't be fired considering this is the first complaint we've had on him in as many years as I know of, 4 years at least. 

  Mr. ****** is making claims about what the technician said to him, but the technician also states that Mr. ****** asked him just to claim he did the damage (as though he knew the tech didn't do it) so the client could get his dash fixed on LifeSafer's dime. 

  We do our best to reimburse and compensate when damages are caused by a company location, we've done this before for another location, but there is simply no evidence that our technician caused the damage Mr. ****** is claiming. Additionally, there is no indication as to when the bolts were broken other than what Mr. ****** is claiming, but has no proof of. We're sorry that he is incurring fees for repair work to his vehicle, but we do not believe it was caused by our technician, so our decision stands that we will not reimburse Mr. ****** any money. 
  

  Customer Answer

  Date: 03/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and have determined that this does not resolve my complaint.  In addition to the fact that the business has no evidence of their false claims and does not respond to any of the evidence I have provided, for your reference, reasons for rejection are included below.
  

  I was truthful in my statement about not complaints being logged from the review sources we track. We do not track Chamber of Commerce reviews and only within the last 6 months started tracking Google reviews. I stand by my statement that we have not tracked any complaints for this shop, however I do acknowledge that there may be complaints on the internet somewhere, it's a big place. 
  -      I did not call you a liar.  I said, “This is inaccurate.  A quick Google search indicates 5 complaints (2 stars or less) of inoperable accessories, damage to vehicles, etc. from this shop following install. This was just with the Chamber of Commerce. LMG Holdings has a 1.08 out of 5 rating with the BBB.”
  -      Your sarcasm and attempt to belittle me (“there may be complaints on the internet somewhere, it's a big place”) is undermining your validity. This isn’t a good look for a “legitimate” corporation.
  

  Again, there is no reason for the technician to deny damage. The reimbursement would not come out of his pocket and he wouldn't be fired considering this is the first complaint we've had on him in as many years as I know of, 4 years at least. 
  -      That is great for **** but does nothing to remedy the damage he caused.
  

  Mr. ****** is making claims about what the technician said to him, but the technician also states that Mr. ****** asked him just to claim he did the damage (as though he knew the tech didn't do it) so the client could get his dash fixed on LifeSafer's dime. 
  -      You too are making claims about what the technician told you.  **** is making claims about what he told me. So far, the only one with evidence is me. 
  -      I did ask **** to make the claim.  Your farfetched statement that I asked **** to make the claim ‘as though he knew the tech didn't do it’ is insulting and further diminishes your story. I told ***** “if you don’t get in trouble anyway, why not just be honest and make the claim”. **** told me I had to make the claim through LifeSafer. Here I am.
  

  We do our best to reimburse and compensate when damages are caused by a company location, we've done this before for another location, but there is simply no evidence that our technician caused the damage Mr. ****** is claiming. Additionally, there is no indication as to when the bolts were broken other than what Mr. ****** is claiming, but has no proof of. We're sorry that he is incurring fees for repair work to his vehicle, but we do not believe it was caused by our technician, so our decision stands that we will not reimburse Mr. ****** any money. 
  -      Explain how the bolts were there in 2021 (according to Gabe) and were there in 2023 and are now sheared off?  Who else got under the dash and attached the device? Who else got under there and removed the device? What evidence does **** have to say they were missing at any time in the past? Shop notes? Anything noting preexisting damage? No-nothing.
  

  You know that with what was said and what I have provided as evidence the technician caused the damage. You have nothing to show he did not. I know it is tough to back off from your mistakes, but when you make them, you should own them and do the right thing. If not ***** LifeSafer. You should do better than “your best”.

   

  Regards,
  
  
  
  ****** ******