Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

• 

  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

• 

  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

• 

  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeSaver will not answer the phone, period end of story. You call and will be on hold for 1 hour then they will hang up. The device they give you will not work, it will fail to read your breath there is nothing you can do about it, you will incur violations if you use this company and there is nothing you can do about it. I cannot stress enough to not use this company!! They are a criminal organization. If you choose LifeSaver you will have violations and court headaches and the device will be on for longer then 12 months, and there is absolutely nothing you can do about it!!

  Business Response

  Date: 05/22/2023

  Our resolutions manager made email contact with *** ******* back in April and offered to be of assistance if he needed anything at all, to help avoid our current long wait times. He has not attempt to contact that manager, however I do see that he spoke with our reporting department today and they are working to see if there's anything we can do to help with the violations. However, please keep in mind, the final decision is up to the DMV.

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 8 2023 I went to a location in ******** to get an interlock installed from lifesafer. After the installation I was met with multiple different issues. Being first the price I was quoted over the phone in such I was told would need to be paid in cash has increased. After paying with cash and ironically with card as well which is when the young kid working handed me a legal document stating the installation however it was not intended for me as the information was incorrect (belonging to someone else). I noticed the device wire appeared to be pinched between the dash and screw that was not even secured tightly. This week Monday unnoticed the device read that a lockout was intended for the 18 at 4 in the afternoon due to violations. Although never failing a test when I reached out to customer service I was informed that I didn’t appear to be in the system as if I didn’t have a device already installed. She assured me that she would fix everything and nothing has been fixed. I am currently locked out of my car due to a technical error. And lifesafer is refusing to get back in touch in regards to the matter. I have called and requested call backs after waiting over an hour just to be called by the sales department.

  Business Response

  Date: 05/19/2023

  We are very sorry to hear of your experiences with our Customer Support Team as well as hardships with your interlock device. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time.  

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with them for over four months and i always have issues. No one ever answers the phone or returns the voicemails i leave. I have to schedule a removal now and there is nobody that answers the phone. Now I’m going to pay extra out of pocket for the service when i don’t need it because they aren’t answering so i can get the process moving. They don’t even have any offices near me to walk in to get help. I’ve called them for months and have been put on hold for hours. This is so frustrating as it seems they pick up the phone quick for new customers. They seem to only care about money and not the customers

  Business Response

  Date: 05/19/2023

  Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time

  Customer Answer

  Date: 09/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  *** ****

  Problem:
  So once again. Ive been calling for months and months. And weeks and weeks. And months and weeks. Leaving voicemails. Emails. Over 20. With no response from the company. I need to get a hold of the reporting team but they never pick up the phone. It goes straight to voicemail. Or ill stay on hold for hours and hours, although they ask if you want a call back they never return your call. Ive been on hold everyday for hours and hours until somebody finally picks up and instantly hangs up. Or if they actually return your call they only let the call ring once. I just want to peacefully resolve this issue with this company but i have nobody to get in contact with. It seems like theyre trying to lock you in your contact to profit off of you.
  
  
  Desired Outcome:
  Finish the job; Contact by the business; Billing adjustment
  
  

  Business Response

  Date: 09/13/2023

  We show that *** **** was able to speak to an agent yesterday and a request has been sent to our reporting department for further assistance. 

• Initial Complaint

  Date:05/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an ignition interlock device installed in my vehicle for employment. I spent originally over $700 to install it. It stopped working on April 4, 2023 when I was visiting a client for my new employer (1 hour from home). I did not know if it was Life Safers device as I called my mechanic who installed it. I called out ***** roadside assistance and they proceeded to try and jump my vehicle charging $95. That did not work so they sent ******* Towing .. they could not test my battery (due to the ignition not working) so they just replaced it..$208.85. I then drove to another client. My vehicle stopped again. I called ***** Roadside again. Another $95 was spent. They could not help. I had to get *** on the spot. I called *** and they said it would be $75 to initiate *** and any tow over a few miles I had to pay out of pocket. My employer at this point started screaming at me telling me that I did not maintain my vehicle as I had promised in my interview. *** called ******* Towing out and I had to pay $328.00 to get my car from ****** ** to *** ******** where I live. They next day I had to pay another $130.00 to get my car from *** ******** to **** ****** where my Life Safer mechanic is. A $76 payment had to be made to *** to maintain coverage as the $75 was just to get emergency assistance. Alexander M**** the contact I was given at Life Safer refuses to give me his phone number. He states in emails that there is ‘No Corporate Life Safer office’. He states that he “has no boss” and that they all work independently. I want my losses paid for immediately! My Life Safer mechanic spoke with the Regional Director of Life Safer on April 4, 2023 as well as myself and they said they would reimburse me for my losses. I have received No response and I am furious!! This might need a police report. So, I can file in civil court. Please help me!!! I was then terminated from employment. I have been out of work for just 2 months now!

  Business Response

  Date: 05/22/2023

  Thank you for taking the time to bring this to
  our attention; we are looking into this matter and a LifeSafer
  Executive Resolutions Manager will contact you to see how we can make this
  experience a better one.

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing this complaint due to the fact I had this device installed in my vehicle in November 2022. After the device was installed in my vehicle it drained my battery and stalled my car several times. Specifically in December 2022. I was working in a rural location and was stranded in a small town in Minnesota. I had to get Mercedes Benz to jump my car over 5 times. The issue here is that one of these times in December I had a lockout code and was unable to take my car to the service center due to not having anyone to jump my battery. I contacted LifeSafer and let the car sit. I ended up catching a cab to work for almost 2 weeks. After my car continued to stall, I had the device removed in January 2023. I contacted the State of Minnesota about my license reinstatement and they said that I have to be on this program 6 more months due to LifeSafer contacting them stating that tampered with the device. I NEVER tampered with the device. When I called LifeSafer, I was on hold a total of 5 hours and decided to try to have someone call me back. They will call back and send you back into que. I cannot reach anyone to fix this issue. I need my license as this device does not work in my car. I cannot afford another car at this time. I need this fixed!!!!!!!!!

  Business Response

  Date: 05/15/2023

  We appreciate your feedback and apologize for the difficult tme you had with the device and lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, your patience is appreciated.

  All ignition interlock device settings and violations are dictated by state regulations. The reports we send are a direct logs from the device and do not include analyzation or opinions from us. We do not have the authority to dispute any violations on your behalf, only you may do so. I show that we sent you your reports to you this morning so that you may dispute the violations with the state. 

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had the LifeSafer breathalyzer In my car since 4/27/23 and have had nothing but issues. I’ve had to pay out of pocket for lockouts that were the result of a faulty device. No one is available to talk too, I’ve now been on hold for 50 minutes.
  My device just seems to keep aborting and no one can tell me why. This company is a scam.

  Business Response

  Date: 05/05/2023

  We're sorry you've had a hard time with the device so far, but it's not uncommon for new clients to take a few weeks to get the hang of testing on interlock devices. We also show that you had a low battery the first week the device was installed, which prevents the device from working properly, so that could also be the reason for aborted tests. A LifeSafer Resolutions Manager is looking into your situation closer to find a solution and will be in contact.

• Initial Complaint

  Date:05/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we are working on our credit and checked our credit last night and this place last month put a negative mark on my credit for 81.00 and I haven't done business with them in about 10 years. I had no idea I owed anything to them and my phone number hasn't changed. Now I have a negative mark on my credit and the statute of limitations is 3 years in south Carolina. I want this off.

  Business Response

  Date: 05/04/2023

  We attempted to reach Mr ******* via phone on 12/15/15 and left a voicemail. We also mailed a collections notice on 4/25/17 to the address on file: *** ****** *****, ************ ** *****. I have sent a contact request to our collections department today and someone will be in contact within the next few business days. 

  
  

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my interlock device through Lifesafer from 3/7/22 - 4/17/2023. Lifesafer client ************
  
  Lifesafer will be referred as LS
  
  Oklahoma required me to have my interlock for 1 year. Requirements for removal is to have 120 days with no violations. On 1/4/2023 I had a device malfunction that made me have a violation. I was sitting in my vehicle and the device never beeped to blow. I called LS immediately. I asked the rep if I needed to contact the state. She told me no stating the state would see the violation & device replacement & it wouldn’t be counted against me. Device swapped out on 1/7/2023. On 3/8/2023 I had my device calibrated. I sent my paperwork into the state & they said I couldn’t have it removed due violation. The state told me that I needed to get ahold of LS to have them note the device was defective. LS told me they couldn’t dispute the violation that I needed to contact the state. I wasn’t disputing the violation I wanted a note to be put in about the malfunction. LS contacted the tech on 3/20/23 & he confirmed the malfunction. I was charged for another month of service on 4/5/23. I had to have my device recalibrated on 4/10/23. The tech informed me that LS reached out to him & confirmed my device was defective. I reached out to the state on 4/11/23 & explained that I was getting no where with LS. I sent them a copy of the record from 3/20/23 confirming the defective device. The state contacted me & called the tech. The tech confirmed that the device was defective. I was able to have the device removed. Device was removed on 4/17/23. I contacted LS to requested a refund for unused days. LS informed me that the state of Ok did not allow LS to do that. I, again, contacted the state to confirm this information. They informed that that was incorrect that they (State of Ok) did not dictate if a company can issue a refund or not.
  
  Horrible customer service, long wait times, liars, money hungry. Find a better interlock company.

  Business Response

  Date: 05/03/2023

  The tech did state there was a device malfunction, but the device logs do not indicate this. There certainly was not a defect that would have caused the missed test violation on 1/4/23. The 1/4/23 violation was valid as it was simply due to a missed retest. A test was taken to start the vehicle, the vehicle was started, then the next test was missed. 

  Additionally, our contract states that no daily/monthly fees may be refunded. It's the client's responsibility to ask for fewer days to be added to their device if a full month will not be needed. 

• Initial Complaint

  Date:05/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the difficulty I have experienced in scheduling an appointment to have an interlock device removed from my car. As per my eligibility on 4/24, I was advised by the Department of Transportation (DOT) and Lifesafer to contact Lifesafer to schedule an appointment for the removal of the device.
  
  However, my attempts to reach Lifesafer have been unsuccessful. On 4/24, I was on hold for over an hour without any response, and on 4/25, I was on hold for 6 hours with no response. Despite my efforts to schedule an appointment, I am still required to pay for the device on a daily basis, even though Lifesafer has failed to provide me with a means to have the device removed.
  
  I am extremely frustrated with the lack of response from Lifesafer, as it has caused undue financial and personal stress. I respectfully request that you investigate this matter and take appropriate action to ensure that Lifesafer responds to my request and credits me back for time wasted and time spent using the device when I didn't have to.
  
  Thank you for your attention to this matter.

  Business Response

  Date: 05/02/2023

  We apologize for
  the lengthy hold times when reaching out to our Customer Support Center. As we
  are currently experiencing higher call volumes, your patience is appreciated. Also, we show that you were able to speak with someone this morning prior to us receiving this complaint, but our Resolutions Manager will also be reaching out shortly to see how we can make this experience better. 

  Customer Answer

  Date: 05/02/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Appreciate the assistance in this matter greatly.
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:04/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifesafer is charging me an extra fee of $99.98 and will not explain the charge to me, as well as a $11.98 fee. They had an issue with their system and failed to withdraw one payment and sent out an email saying they will be withdrawing it but never did. Then I get a bill with the extra charges I stated above. The date on this bill is 3/20/23 invoice #4526. This bill should have been for $92.67. I payed faithfully every two weeks and the amounts were $62.67 the first week and $92.67 two weeks after. I am done with the device and I’m supposed to get it removed but they won’t let me unless I payed them the extra money they are charging me without being able to explain. The card that was on file always has money on it for them to withdraw. It also has overdraft protection so it would never decline, but they claim it was declined even after sending out an email that it was an issue on their end. The customer service agents are rude and are ready to argue very single time you call. This company should not be in business treating honest, hard working people the way they do. I believe what is owed in the account is as follows. $92.67 for 3/20 $62.67 for 4/3 $92.67 for 4/17 for a total of $248.01. I would like to pay this so that I may remove this device before the month of May. I feel I shouldn’t have to pay another month just because they don’t have good customer service and can’t look into this for me. They will not even get a supervisor or manager on the line.

  Business Response

  Date: 05/01/2023

  We value every customer, old and new. You are important to us and we sincerely want to ensure you get the assistance you need when you call the LifeSafer Customer Support Center.

  We're sorry for the lack of explanation regarding those past due fees. Our Resolutions Manager will be reaching out to you to get this sorted.

  Customer Answer

  Date: 05/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *******