Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

• 

  LifeSafer

  2881 S 31st Avenue Unit 13 Greeley, CO 80631

• 

  LifeSafer

  13422 Chambord Street Brooksville, FL 34613

• 

  LifeSafer

  321 W 5th Street Waterloo, IA 50701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been dealing with Lifesafer since March 2023 and it has been nothing but issues and false violations. I have been getting random lockouts almost every week, every time I get a lockout it is initiated without warning and then i have to tow my vehicle. The lockout violations state that i have tampered with the device when I have not tampered with the device once. This all has added 8 months to my 6 month time required to have the IID. It has resulted in me almost losing my job multiple time because of unwarned lockouts where i’ll go out to my car to go to work in the morning and i won’t be able to start it. I have had to pay for multiple tows as well as **** rides so i don’t lose my job.

  Business Response

  Date: 07/18/2023

  The device shows a lockout warning if the device is being used correctly. We also have an override code option that allows you to start the car one time to get to the shop to avoid towing. We are looking into your situation and will be in contact. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my vehicle Lifesafer interlock reset as per monthly appt. The vehicle driven to my residence and parked. I don't use the vehicle as I work at my residence. When I went to start vehicle, the vehicle was locked out.
  
  I called Lifesafer, as the device advised me to contact Lifesafer, I was on hold for over two hours. I then requested a callback. Never received a call back. I also attempted to chat with an agent and disconnected while typing in my issue.
  
  I had to have vehicle towed to ****** ****. This was a 100.00 charge. The vehicle was reset no codes were provided. I am again attempting to contact Lifesafer and again on hold. I want to be refunded 100.00 for the tow
  
  This company is a sham. I am charged 63.11 every 2 weeks. For what!! The State of ******* DMV needs to look into this company

  Business Response

  Date: 07/14/2023

  As advised in our training, the device must be connected to a properly charged battery, otherwise violations will be recorded, possibly resulting in a recall and reset. If your vehicle is sitting for many days over several months with an extra accessory (the interlock,) chances are your battery dropped too low or died, causing a violation. Our records indicate that you have not sent this tow bill to us for review. Please feel free to provide it as an attachment to this BBB complaint or email it to [email protected].

  We will follow up with this on Monday, as it's end of business on a Friday. 

  Customer Answer

  Date: 07/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  **** *****

  I spoke with Scarlet T****, a Lifesafer rep., on July 17th. I have provided information requested on 7/26. I have not gotten any response from Ms. T**** as of yet. 
  
  Thank you for your time in advance.
  
  

  Business Response

  Date: 07/28/2023

  I spoke to *** ***** and his wife on 7/17, then sent an email to ****************** and ************************. I never received an email back from either address. I will email them both again in case they lost my email and are trying to reach me with an incorrect email address.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to have an ignition interlock device installed on my vehicle in June of 2022. In September of 2022 that vehicle had to go to the shop for engine repairs. I did not have the money to pay for the repairs. I contacted LifeSafer to let them know that I needed to have the device removed and they informed me that it would cost over $400 to have it removed. I did not have the money to pay for repairs so I did not have the money to pay for the removal of the device. LifeSafer said they could transfer me to another department to get help with a payment plan. I was transferred to the other department where I had to leave a message because no one answered. I left a message telling them of my situation and also left mt contact information. I waited a week for LifeSafer to return my call, and nothing. I called LifeSafer back and went through the whole process again. I left another message with LifeSafer because there was no answer again! I still never received a call back. Now it is July 12, 2023. I called LifeSafer again and explained my situation again. They say that I now owe them over $1000.00 due to late charges! I explained to the lady on the phone with LifeSafer that I have been leaving messages and no one has been returning my calls. The lady with LifeSafer very rudely said that there was no evidence to back up my claims! Little does she know that I have an app on my phone that records phone calls! LifeSafer is a scam! Warning to all those that deal with LifeSafer, document all dealings with them and record your conversations with them!

  Business Response

  Date: 07/12/2023

  We use an online phone system that logs all inbound and outbound calls. It shows:

  10/6/22 - You called us to advise of the vehicle issues and we forwarded your call to our Accounts Resolution Department (ART) to assist you.

  10/7/22 - ART member called you, but was unable to leave a message to your voicemail being full or not accepting messages.

  10/10/22 - ART member attempted to call you, but was unable to leave a message again.

  10/21/22 - ART member called you again, but was still unable to leave a message. She also sent a text message. 

  10/24/22 - you called in and an ART member called you back again, but was still unable to leave a message. 

  12/5/22 - Collections manager sent a letter to your address on file advising you that a collection was pending and would be opened if we didn't hear from you within 30 days. 

  3/28/22 - Collection file was opened for the cost to replace the device of which you were the last client to possess. 

  There are no calls in our system from you number between 10/24/22 and 7/12/23.

  I show that you spoke to Contact Center Agent and an ART member today, you were advised of your options. Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can best assist you.

   

   

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I do not have any record of phone calls from (ART) nor do I have any text messages from (ART).  If everything is logged at (ART) call center, can I get a copy of the calls that were made and the text message that was sent?  The voicemail on my phone is never full due to the fact I need it for customers.
  
  
  Regards,
  
  
  
  ******* *****
  
  

  Business Response

  Date: 07/12/2023

  It is against company policy to send recordings of phone calls, but also the recordings aren't saved in the system this far out. Alternatively, I've attached a screenshot of 2 of those calls from our phone system logs. 

  Anyhow, it still stands that you owe for the time the device was in your possession, as there was no attempted contact between October and July, even after a pending collection letter was sent in December.

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an interlock system installed by lifesaver in my vehicle to comply with an a-2 driver restriction in the state of *** ****. I just recently moved to *** ****** and I have been issued a driver's license, registration and insurance that is free of any restriction. *** ****** does not require me to have the interlock system in any vehicle. I have been on numerous calls with both lifesaver and the state of *** **** driver improvement department of the dmv. All businesses and agencies have been provided with documentation showing that my ** license and plates have been surrendered to *** **** as of 7/27/23. I have tried to schedule removal of the device as it is no longer a requirement and I have complied with all requests for information. The DMV in *** **** has made it clear to me that they will not send a letter to lifesaver and that the company is basically giving me the run around. It costs well over $100 a month to pay for monitoring not to mention a day off work to travel to a location in ** to pay for monitoring that is not required. Please help me to resolve this issue. Lifesaver has been disagreeable and uncooperative in facilitating this process. After expressing this frustration and trying to schedule removal I was even sent harassing and insulting text messages from the representative whose help I was trying to engage. If this not resolved I am considering filing harassment charges against the company, I believe this is tantamount to extortion. I am no longer required to have the device and I am seeking resolution and removal on this format as this company has proved impossible to deal with. After seeing all these other complaints it is apparent to me that I am not alone. Please help. Thank You, ****** ********

  Business Response

  Date: 07/12/2023

  We contacted ** DMV today and they advised us that there is no surrender showing on *** ********** ** record. The record is showing a valid ** license. According to DMV, he needs to contact Driver Improvement and submit a copy of the front and back of his ** license with a ** driving abstract.
  
  We are not able to remove the device without approval from the authorities in **. The decision to remove is not up to us, we just provide the interlock, we must adhere to the state's rules and regulations.
  
  Additionally, the device can be serviced at one of our ** locations, so there is no need to drive to ** for services until the removal is approved by the state. 

  Someone from the LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time. 

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ********

  This matter has been satisfactorily resolved thanks to your involvement. It took quite a bit of effort and resolve but the fact that you were there to help me, finally spurred the company into action. I hope other dissatisfied people will seek your help. Thank you so much
  ****** ********
  
  

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using an ignition interlock device in my car since August 2022. I have experienced a defective device and now am suffering from its consequences financially and mentally. I wasted so much time trying to get a hold of this business, and when I got into contact with them they were simply ignoring the issue. I have been told that the device was "acting up" by a store technician, and have been told that I need to contact the billing department to request a refund.
  
  I emailed the request to the scam system and was told it is not device fault but my fault which is impossible. Because Ignition interlock defects the alcohol in your system and if you pass the vehicle starts. However, I have been sober since August 2022 and been using the same device since.
  
  I have been accused of failing the alcohol test, been given fake results, now charged for extra fees, and possibly extended use time of Ignition interlock device!!!! I feel like they are scamming to have customers for a long time.

  Business Response

  Date: 07/12/2023

  I, the LifeSafer Resolutions Manager, spoke with *** ************ yesterday due to a review she left elsewhere. We have determined the issue, reimbursed her for the tow as a credit to her LifeSafer account, as agreed to by her. We also set an appointment for Thursday to permanently correct the issue we discovered. We also instructed *** ************ how to use the device correctly, which is not how she was instructed at her installation appointment. 

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  I have assessed the response provided by the company regarding complaint ID ******** and have concluded that it fails to address my concerns. The following are the reasons for my dissatisfaction:

  1. I acknowledge the reimbursement of the towing fee, which is appropriate considering that their representatives provided misleading information leading up to this incident. However, I remain apprehensive about Lifesafer potentially exploiting the phrase "using the device wrong" to extend my compliance period by 180 days. This is concerning because I have consistently passed the IID test whenever I have driven.

  2. On 07/11/2023 at approximately 1:40 PM Pacific Time, I spoke with an agent named Scarlet T**** who raised the issue of improper device usage after reviewing the reports, although she said nobody is able to review the compliance reports before the 180 days. If the report can indeed be reviewed prior to the 180-day compliance period, why did no one from Lifesafer identify and rectify the incorrect installation of the device beforehand?

  It is unreasonable to expect customers to possess thorough knowledge of how these devices function. Why was this matter not addressed earlier?

  3. I have consulted with the Department of Licensing (DOL) and confirmed that my 180-day compliance period is set to expire on 08/24/2023. The DOL informed me that if Lifesafer submits a non-compliance report, I will be subjected to an additional 180 days. Agent Scarlet T**** of Lifesafer claimed that this would not be an issue, yet she repeatedly emphasized that it is a significant "problem." I am unable to obtain a clear and definitive answer.

  4. As of 07/12/2023, I have already paid $2,418.41 since 08/21/2022, not including the collaboration fees imposed every two months. Now, due to the incorrect device installation, I may be compelled to pay the same or higher amount again, potentially due to my supposed misuse of the device.

  I am extremely dissatisfied and disturbed by these recent revelations. I refuse to consider this matter resolved until it is genuinely addressed. I hope the company comprehends the gravity of my concerns and refrains from accusing me of any wrongdoing. I feel deceived, provided with inaccurate information, furnished with a faulty device, subjected to poor customer service experiences involving certain agents, and had my requests and concerns summarily dismissed.

  
  Regards,

  
  
  ****** ************
  
  

  Business Response

  Date: 07/12/2023

  1. The information was not misleading, we advised that you should have no negative consequences to your requirement if you passed a test right after failing, which is what your question was. As far as the pending lockout we simply cannot see the activity on the device until it is downloaded and rely on you to use the device accurately, turning the vehicle to accessory mode before starting it, so that any important messages will show. Due to you not allowing the device to go through the normal warmup messages, you did not get that lockout warning message.

  2. As explained during the call, the issues you were experiencing are not flagged on those bimonthly reports, therefore it was not identified until I got into the account yesterday based on the information you provided in your emails and review.

  3. I advised that I don't see any notations that it will be an issue, but ultimately it will not be determined until your final download is completed after 8/24. I advised that it is a problem, but will not be addressed until it's time to review your account for compliance. 

  4. We review all of the fees due at the time of enrollment and on the contract signed at installation. You were trained at installation by the technician and in the training video to turn the car to accessory mode, take a test, then start the vehicle. You followed these instructions for several days, then began to start your vehicle before taking the test. This is why we advised you were incorrectly using the device. 

  I responded to your negative review within just a few hours after you submitted it. I took my time and spoke with you for over 30 minutes on the phone yesterday trying to help you understand what has happened and needs to happen moving forward. I tried my best to be clear and answer all the questions you had. I also sent you an email so that you can reach out to me at any time, any objections or remaining questions should be directed to that email and they will be replied to as soon as possible. 

   

  Customer Answer

  Date: 07/12/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  First and foremost, I want to express my gratitude for dedicating 30 minutes of your time to speak with me.

  Considering the amount of time, and money I am spending in this matter, I believe it is fair for me to talk to someone from the company that I am customer at.

  To provide some context, this situation arose due to initially receiving a failed result, followed by a subsequent passing retest, and then being subjected to a lockout, resulting in the loss of work days. This has now brought forth another concern regarding the potential incorrect utilization of a device, which may or may not grant an additional 180-day compliance period.

  Now, here's the issue at hand: I am scheduled to visit the store on 07/13/2023 to promptly install the Ignition Interlock Device (IID). However, I am curious as to why it wasn't initially installed in this manner. If there is a possibility that this oversight could have legal implications for any individual involved, it is essential to address this matter thoroughly.

  
  ****** ************
  
  

  Business Response

  Date: 07/12/2023

  We agree that it is fair for you to be able to speak with someone from the company at which you are a customer.

  Again, the lockout could have been avoided had the device been used per the training received. Our devices are programmed to warn you prior to lockout, but due to the improper use, it was not given the chance to display that screen. Due to the device being installed so that you could start it without a test and not being able to see the warning is why we have reimbursed for the tow bill. We agree that the possibility of the legal implications mean it should be addressed thoroughly and promptly, which is why you have an appointment 2 days after the issue was discovered. 

  As to why it was installed in this manner is simply that a human installed it and humans make errors. Again, we are moving swiftly to rectify the error and we will take responsibility for any negative consequences from that. 

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ************

  To whom may this concern,
  
  Please accept my request to reopen the case ID # ********- LifeSafer. 
  
  I was out of state and was not able to reply to the business response. The matter has been resolved. 
  
  Thank you for your assistance.
  
  

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was court ordered to have an interlock device put in my car in August, 2022. I have been lawfully following all the monthly inspe**ions and have to date paid all monthly fees to LifeSafer. On 6/10/23 I was involved in a serious car accident. My car was towed away and my insurance company deemed the car a total loss. I conta**ed LifeSafer and advised them about this and asked what needed to be done to have the device removed from my car. I was told I needed to pay $159.52 to have a tow representative remove the device which I paid on 6/27 invoice attached. I gave LifeSafer the address of where my car was towed and was told that it was too far north in ** (**** *******, **) and they needed to find another tow facility closer to get the device out. I was also told they would advise me of when this was done. In the meantime I get a letter from DMV advising me that I was in violation for not showing up for the June 15th inspection of the device when LifeSafer was fully aware that the car was no longer in my possession, instead of communicating this to the station where my car goes monthly they marked me as a "no show". I needed to pay DMV $121 violation regardless of the fact that this was not my fault. LifeSafer today has not contacted me if the device was removed from my car and today LifeSafer went into my bank account and took out another $142.00 for a late fee?? That is $300.52 + $121 that I paid for a device that is not being used! There has been no communication to me if this matter is resolved by LifeSafer. Only monies being taken from my account without my permission. I want LifeSafer to cease taking money from my bank account for a device that I cannot use. LifeSafer does not return my calls and does not answer my questions as to why this matter is still not resolved and why I'm being charged monthly billing when the car is no longer in my possession.

  Business Response

  Date: 07/06/2023

  On 6/27, you told us the vehicle was in *********, ** and that's why we referred you to the tech that we did, who's in **********. Now, in the complaint you're stating the vehicle is in **** *******. This was most likely the reason for the delay in getting the device removed. 

  As the person required to have the interlock, it is your responsibility to communicate with the DMV about your vehicle being totaled. We don't have access to your driver record and only send interlock reports to the DMV. All we did was advise the state that the service was missed, as required of us. 

  LifeSafer has not taken payment on the card ending **** since 6/27, when you approved $159.52 for the removal fee. This was confirmed through our credit card payment system. 

  Our Reputation Manager, Scarlett, whom you've spoken with before has reached out to both phone numbers on file and sent an email on the existing chain she has with you.

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for reje**ion are included below.  I never told them that the car was in *********. If I did tell them it was in ********* why didn't they arrange to have someone go to remove the device at that point? I tell you why, they are lying! I want a print out of the on-line chat dated 6/27/23 when I provided them with the **** ******* address of where the car is now located. I was advised that they needed to find a company in that area to go remove the device and will contact me. No one ever has reached out and all we do all day is play telephone tag. I'm at work and cannot answer the phone but I do get voice messages, and when I return the call I have to start all over explaining the reason for my call to the representatives and it is a merry go round of misinformation.
  
  
  Regards,
  
  
  
  **** *********
  

  Business Response

  Date: 07/06/2023

  We have made arrangements with *** ********* and a tech to have the device removed at a rate agreed to by all parties. The device should be removed and issues resolved tomorrow. 

   

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *********
  

• Initial Complaint

  Date:06/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Instalation company was not there at scheduled time and place.

  Business Response

  Date: 06/27/2023

  The shop did confirm this appointment with the call center agent who enrolled you, so we are sorry for the inconvenience. We will escalate this issue to our Service Center Management team to address with the location. Our system shows that you were able to set a new appointment for today for another shop in the area and our Resolutions Manager will be reaching out to you to see how we can make this right. 

• Initial Complaint

  Date:06/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had the device installed by highly unprofessional people. I have several cut cables under dash. Most of them are yanked or pulled on uninstalling. I have processed the small claim for damages to my truck including the cost of battery replacement.

  Business Response

  Date: 06/26/2023

  Thank you for taking the time to provide us with this feedback. While our contracts with our third party shops state that they are responsible for their workmanship, we have escalated your concerns about this LifeSafer service location for our Field Management to look into because employing reputable shops to install our devices is very important to us. You will need to pursue any repairs to their workmanship with that shop directly, however, our executive management team will reach out to see how we can best assist you during this time.

• Initial Complaint

  Date:06/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have there iid machine installed in my vehicle and i am requesting it to be removed but they will not give me an exit removal date they say they have to talk to dmv mandatory actions unit to verify my eligibility to have it removed within 10 days dont understand why i have spoken with them and they said not true just to get appointment to remove iid . I've had it installed for one year i will complete my year on july 6 2023 its impossible it reach them .There customer service line will not pick up

  Business Response

  Date: 06/20/2023

  Mr. *********, Thank you for taking the time to bring this to our attention. You are important to us and we sincerely want to ensure you get the assistance you need when you call our Customer Support Center. Someone from the LifeSafer Executive Resolutions Team will be reaching out to you to see how we can best assist you during this time. 
  
  

  Customer Answer

  Date: 06/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *********
  

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had an interlock device with LifeSaver and have had problems multiple times. They violated me because that camera fell off the windshield, so there was no picture of a person during the blow test. I was out of the state during this time and provided them my itinerary which proves I was in ********** ** while the car was in ****, **********. My daughter was trained on how to use the device so that she could crank it every day to prevent the device from draining my battery, which would have led to a violation. My biggest concern is that I have proof that I was not in town and they are violating me.

  Business Response

  Date: 06/20/2023

  *** ******, we are taking your concerns very seriously. This is being addressed with LifeSafer management in your area, and someone from that team will be in contact with you to see how we can help.