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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      600 W 58th Avenue Suite F Anchorage, AK 99518

    • LifeSafer

      5027 List Drive Colorado Springs, CO 80919

    • LifeSafer

      810 South Portland Avenue Pueblo, CO 81001

    • LifeSafer

      4549 Tabor Street Unit D Wheat Ridge, CO 80033

    Customer Complaints Summary

    • 388 total complaints in the last 3 years.
    • 157 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/27/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had to have an interlock device installed on my car. It is now 2 mos passed when I can get it taken off and nobody will answer the phone at Life safer. I’ve called multiple times. I’ve emailed nobody will return calls. I see that they have horrible reviews and many have left the same reviews. Meanwhile they keep charging me. This is criminal. Theft. I need this done yesterday. I am supposed to be moving soon.
      I talked to the garage that put it on they can’t remove it without Lifesafers authorization. Meanwhile the charges pile on. Please help me.

      Business Response

      Date: 09/28/2022

      We appreciate the feedback and apologize for your experience with lengthy hold times when reaching out to our Customer Service Center. I do show we called you back on 9/16 and yesterday, but reached your voicemail.

      The  LifeSafer Reputation Manger is looking into your situation and will contact you shortly. 

    • Initial Complaint

      Date:09/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this device installed on my car for some time. I always get the run around when trying to get it taken off. I was instructed by someone from the reporting to department to call after my final download to get approval to have it taken off. They even went ahead and scheduled the uninstall. My uninstall is on Monday, 09/26/2022 at 10:00 am. It is now 09/23/2022 and is 3:00 pm. I cannot get a straight answer on anything. I am being told a supervisor will call me, but have received no call. I have to pay additional monies every additional day that I have this device on my vehicle. This seems like a racket where you can never get this taken off of your car, especially after reading the other complaints. I am being given the runaround with some kind of "certificate" process and told to call the Department of Revenue. I have already spoken with them. This is completely made up. I will be filing a complaint with the Attorney General of ******** as well.

      Business Response

      Date: 09/26/2022

      Please know that we follow all state regulations. The certification process is not "made up" and is documented on their website. Per the ******** Department of Revenue (** ***) website: "The manufacturer of the device is required to electronically notify the Department if you maintained your device for the required length of time without violations. Once the Department has received certification from the manufacturer, you may remove your IID without penalty." You may find this at https://dor.mo.gov/faq/driver-license/ignition-interlock-device.html

      Please know that you were eligible for certification on 9/22 and got your "final download" on 9/22. The final download allows us to review your reports for the last 90 days to ensure you have no violations, as defined by ** ***. This can take up to 7 days to process between LifeSafer and ** ***. I do show that your certification passed and has been sent to ** ***. You need to check that ** *** has processed this on their side before removing the device. 

    • Initial Complaint

      Date:09/22/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DMV required me to get an ID installed so I went to the state police website and took down all the people they are suggesting. I called everybody and got quotes they were very detailed about the information they gave me which I was very happy about however I got a callback from one company Lifesaver which said they had a much better quote for me so I called them back. They’re “their new quote was absolutely amazing and I couldn’t understand how it was so different from the first Quote. Well when I went to the mechanic to get the device installed it was not the price they quoted me the second time they gave me the original price and said there was absolutely no way around it. I’m a retired disabled veteran on a limited income and I do not appreciate somebody trying to commit fraud. Now they have me on the hook because the device was installed in order to get the device uninstalled it cost $150 and then a termination fee early termination fee of like $250. And the uninstall and the term early termination fee I’m sure were explained to me but this this extended price that I was charged at the mechanics office was not

      Business Response

      Date: 09/23/2022

      We apologize for any misunderstanding with the billing and/or overcharges. I do see that a member of our field management team reached out to *** ***** and the issue has been resolved. 

    LifeSafer is NOT a BBB Accredited Business.

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