Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

• 

  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

• 

  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

• 

  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/05/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lifesafer is a non-functional company that obviously specializes in HORRIBLE CUSTOMER SERVICE. These people have no respect, regard and lack human decency. I been calling every one onebthe 6 different phone numbers provided yet no one will answer the phone. I held on for 3 hours a few times. The couple times that I did get a human, she was rude and unprofessional. She tried everything in power to discourage me from accomplishing anything. This is one of the most useless companies in existence. I have this device in a car I just purchased and I can't move forward until they schedule an appointment to remove the device. This lifesafer crap of a company has been holding me up for over a month

  Business Response

  Date: 10/09/2024

  We apologize for the lengthy hold times when reaching out to our Customer Support Center. As we are currently experiencing higher call volumes, patience is appreciated. 

  Additionally, ***** has very strict rules for interlocks and requires us to get approval before removing any **-required client's device, even if they no longer own the vehicle. We reached out to the proper entities on 10/2 when *** ******* contacted us, however we are still waiting on that approval. We will contact *** ******* shortly to provide assistance and a direct point of contact.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The person who responded to this complaint unfortunately took my concerns and complaint personally due to the fact that she went beyond just doing what was required by simply scheduling the appointment,  she had the nerve to give Steve ( I believe that's the correct name) but he stated he is the owner of Sound Jamz, he confirmed that she told him that I just purchased that vehicle and it had been sitting up for the past two years.  So of course I got the memo that the battery had to be charged as it was. But for some MYSTERIOUS reason he stated that my battery did not have proper voltage as he had to be made certain that my car will run. After I gave him a speech about that shouldn't be his concern and I believe he should be focused on removing the life safer device,  he went on and on about i could pay for him to replace the battery. Ultimately I was towed back where I came from with the device still intact. It was clearly predetermined that there would be SOME EXCUSE not to remove the device.
  
  
  
  Regards,
  
  
  
  ******** *******
  
  

  Business Response

  Date: 10/17/2024

  I am the one who made contact with *** ******* and I thought our conversation was cordial. I have no ill will, nor any hard feelings. If anything, i felt bad that she has a hard time reaching us. I listened to my call with the shop I set her up with and I never once mentioned it had been sitting for 2 years, only that it was being towed. The tech however did mention (because it was being towed) that she must ensure the battery is fully charged, as we can't connect to the device if it has no power to perform the deinstall. I informed *** ******* in my appointment confirmation email that the battery needs to be charged when bring it in. If the battery was not in good enough condition to be connected to, that's not the tech, nor LifeSafer's fault when we made that clear ahead of time.

  I emailed *** ******* back today advising that I would be happy to help her reschedule the removal appointment, but that she would need to replace the battery and/or make sure it was holding a charge before we do so. 

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve paid $150 just in service fees to black hawk customs because my hand held device on three separate occasions has locked me out due to a error the guy that runs the place would say to me that it was because of a violation with further notice the guy was able to see it wasn’t on my behalf that the hand held has malfunction. I can not ever get ahold of the people on the other end of the save life or there are a few other names it is being called. I had to pay $ 95 for a tow because after getting gas the device errored out on me waiting with anxiety to get someone on the phone I finally called a tow truck who then told me it was the third car that he picked up that day because of the device error. I even had to make an appointment the following day and it cost me another $95. Then it’s locked me out for no reason I’ve had to miss appointments and work because of it and they charge a ridiculous amount of money something isn’t right if the device is having errors I shouldn’t have to pay for it

  Business Response

  Date: 10/09/2024

  I am able to confirm that the August issue was due to full memory on the device. While this wasn't an error, this shouldn't be charged to the client. There are fees for regular service when going to a shop versus mail program. The Resolutions Manager will be in contact with Ms. **** shortly to try to resolve her concerns.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an interlock provider. The device is installed in my vehicle . My vehicle broke down. I need to get my device swapped to a different vehicle. If the battery dies I will be penalized by the dmv. The device has to be calibrated or my vehicle will not start. The technician that was supposed to do the service didn’t show up twice. I can’t do anything without the help of their customer service . I’ve been trying to get a hold of someone for 2 weeks . I can not get a response. It’s like the company went out of business . I can’t do anything without their assistance. I want out of the contract so I can find a different provider. I went to the dmv . I can’t do anything til I get a hold of them . Many other people are in my same situation. Some thing is going on with this company.

  Problem:
  I have the LifeSafer interlock device installed in my vehicle . My vehicle broke down. I need to get it swapped to a different vehicle . I had 2 separate appointments to do this and the tech didn’t show up. I can not get a hold of anyone from customer service. It’s like the company is on stike or went out of business. I will be penalized by the dmv if they can’t complete this service . I need a car to drive . This company is ghosting me . I pay $128 a month for a service that they are not providing. I need help now please contact them
  
  
  

  Business Response

  Date: 10/11/2024

  Unfortunately, staffing for call centers is a struggle currently, this is what's causing the long wait times when calling or chatting in. We greatly apologize for the long wait times and for the inconvenience of the shop closures. Unfortunately, this shop has had to have several last-minute closures frequently lately and at times we didn't find out ahead of time to contact clients.

  We will be reaching out to *** ****** shortly to try to resolve his complaint. 

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:10/02/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  By far the worst customer service I’ve ever experienced in my entire life. This should be criminal and if the company is citing staffing shortages then they shouldn’t be taking on new clients until they can get adequate staffing. Thursday 9/26- called in the morning before work, after 3 hours on hold it goes to voicemail. Same day while at work, I called again and left my phone on speaker, 3 hours on hold then voicemail. Called back and another 3 hours on hold then voicemail. Friday 9/27- same exact thing. Called three separate times and each time was on hold for 3 hours until it goes to a voicemail. Saturday 9/28- called in the morning, on hold 3 hours then voicemail. Called again in the afternoon with the same result. Sunday 9/29-called in the morning, on hold 3 hours then voicemail. Monday 9/30- called 2 separate times and both times again on hold 3 hours then voicemail. Tuesday 10/1- same thing as the previous day. Today Wednesday 10/2- called this morning, on hold 3 hours then voicemail. Also tried the chat function, no response. I’m a patient person but this is beyond acceptable for any reputable company.

  Business Response

  Date: 10/03/2024

  We hate that the nationwide staffing struggles are affecting us and our clients so negatively and we apologize for that. However, all call centers are facing staffing shortages, the other interlock companies' reviews reflect the same issue. If all interlock companies stopped taking new clients, then that would mean that those needing an interlock to drive wouldn't be able to. That doesn't sound like the solution and I don't think the states would allow that. 

  Our records show *** ******** was able to reach us yesterday by chat. The LifeSafer resolutions manager will be reaching out shortly as well. 

• Initial Complaint

  Date:10/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for the ignition interlock program, it was my understanding that it’s $100 a month plus a $20 fee for servicing. As well as that I need to get serviced every 28 days to keep my driving privileges. I go to my first service date and the technician informed me that I needed to pay an extra $100 on top of the $140 I was initially “estimated” when I texted him. This was apparently for installation. I already paid $250 to get it installed (different from the $230 quoted, mind you) by a technician who tried to give me tips on what to do if I wanted to continue drinking (I’m supposed to take this service seriously????). So here I am, forced to pay the extra $100 so I can get it serviced and continue driving. And THEN once that was paid, I was informed that I’d need to come back in 10 days and pay another $100 for servicing. That’s not the 28 days shown.
  
  Let me note that before I got this device installed, they were very happy and quick to take my phone calls, even calling me if I hung up. Now that I have this entrapment device installed, there’s ALWAYS a phone wait with a very vague estimate of, “You’ll need to wait at least ten minutes.” I’ve tried staying on the phone and have sat for two hours.
  
  Apparently, via their online chat, they supposedly “escalated this concern” but I have not heard back. I’d like to be refunded for the extra $120 I’ve paid so far as well as my next service date to be changed to the end of this month, when it’s SUPPOSED TO BE.
  
  This company is predatory and taking advantage of the fact that I’m in a difficult position, forcing me to pay extra money knowing that I can’t NOT pay it, because I need to drive. I’m sure this is a way of padding their bank account.
  
  I would like a phone call from this dishonest company to resolve my refund request as well as to process a complaint against the installation technician.

  Business Response

  Date: 10/02/2024

  Client did sign up for autopay, meaning the first 14-day payment was due on the date of install, 8/29. This autopayment was declined. An email was sent to Ms. Varisco at that time advising her to contact us to correct this. Since the autopay was unable to run and she didn't set up a new card, when she came in on 9/30, the payment from 8/29 to 9/30 was due and she was required to make the next payment to set the device out past 9/30. I assume because of her questioning the total, the tech only added 14 days to the device and advised her to call us. To be transparent, that 9/30 invoice had 42 days of the monitoring and loss protection fees, but 88 days of reporting fees. The extra 46 days of reporting fees was refunded back to the LifeSafer account on 10/1 when the billing was reviewed. 

  To summarize:
  *** ******* was installed on 8/29 and has been charged for 42 days worth of fees, paying her account out to 10/10. This means she is due back for service within the service window for the 10/10 service date, as allowed per ** regulations. No additional refund is due. Please be advised, interlock clients are always charged in advance, meaning at the time of each payment, you're paying for the next 14, 30, etc. days. 

  Our Resolutions Manager will be in contact with *** ******* shortly.

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below

  As I understand it, I’ve paid what was required to get my vehicle serviced in the next 28 days. Why would it only get me to 10 days? That doesn’t make any sense and it does not explain the extra $100 charged to me at my service visit. 
  

  I cannot get ahold of ANYONE in regards to this. I am nervous about the fact that I can’t call and get a response and that I need to worry about being charged surprise frivolous fees. This is exploitative. I would like a refund for the extra $100 and to be serviced in the normal time frame.

  
  So, what? The next time I need to get serviced I’m going to have to come back in ten days from that date?

  Regards,
  
  
  
  ********* *******
  
  

  Business Response

  Date: 10/09/2024

  We spoke with *** ******* after her rejection to our response and explained that she was a month behind on payment when she came to the 9/30 service, because her autopay declined the night of install. When she came for service on 9/30, she was only charged for 42 days of service, so that only paid her out to 10/10. This is why she must come back for service again on 10/10. LifeSafer did apply a credit to  her account to cover the additional shop fee she will owe this month.

• Initial Complaint

  Date:09/30/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had Lifesafer interlock installed on, 9/26/24, at shop located at: *** ***** ** ***** **** ** **** ** *****. On, 9/30/24, I attempted to start my car to go to work at, 7:34 am, and received an error that read, Handset Communication Problem. I reviewed the pamphlet which came with the system. there was nothing referencing this error. The troubleshooting section had several device errors and recommendations for other errors, but none that had to do with the Handset Communication Problem. I attempted all the other troubleshooting recommendations listed in the pamphlet to include removing my key from the ignition disconnecting the handset from the plug and powering the handset off and on, however none of these options worked. I called the help number on the handset and was on hold for over 90 minutes, and was unable to get through to anyone for assistance, and finally gave up waiting. I came back out to the vehicle and attempted again after an hour, not doing anything different, and this time the handset worked as designed, however, now the screen stated violation reset required by, 10/05/24. I immediately took the vehicle to location I had the system installed and explained the issue. The same tech, William, who installed the system. refused to help me. He said I would probably need a new handset. I asked him if he could swap mine out. He stated I had to call and schedule an appointment, I pled with him that I was unable to get through and he stated they are having staffing issues, and there was nothing he could do. I asked him how he could sleep at night knowing how negatively this affects peoples life's. He responded and said "how can you sleep at night driving drunk putting my children at risk." I left and he ended up coming out as I was attempting to start my car, and hooked his blower and diagnostic system up and fixed the violation error, and said you should be good now. This is an equipment issue and an unfair business practice.

  Business Response

  Date: 09/30/2024

  We are sorry to hear of any device or customer services issues, we take this very seriously. Our management team is reviewing the account and will be in contact soon. Please allow us 24-48 hours to gather information and contact *** ******.

  Customer Answer

  Date: 10/01/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******
  

• Initial Complaint

  Date:09/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an IID installed by LifeSafer on 9/16/2024. Since installation, I have had the device go off in the middle of the night while I’m sleeping on 3 separate occasions. I’ve then had to pay to get the device reset and was subsequently given violations. The device is not supposed to go off when I’m not driving. I am asleep and the device is going off. I now have had 3 months added to my already 6 month long period required to have the device. I have spent over the last 3 days, 6 hours and 37 minutes on hold with customer support to never even reach a live operator. I’m also being charged $79.76 every few days by LifeSafer and they refuse to tell me what the charges are for. I have screenshots of me asking support agents what is happening and they immediately end the support chat. This company boasts online about incredible customer support yet I have yet to even come in contact with anyone over the phone and when I get someone through the online chat, they immediately neglect me. I’m not looking for any financial restitution from this company. I would just like to be treated like a human being and know what is going on. I have of course chalked the violations up to my own wrong doing and not machine failure but I can’t even get in contact with anyone to have them explain what I’m doing wrong if anything. They just proceed to keep setting the device off and subsequently charging me. I am completely irate with the way this company has treated me. Thank you for hearing me out and I hope you can have the company rectify this.

  Business Response

  Date: 09/30/2024

  We are sorry to hear of any negative experience with the interlock device. We are reviewing logs and the LifeSafer Resolutions Manager will be in contact with *** ******* today. 

  Customer Answer

  Date: 10/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Originally I was under the impression that I may have an issue with the device. After finally having LifeSafer reach out to me after well over a week of no contact (leaving me on hold, dodging calls. etc…) they had the device rewired to my car. They’re now telling me that the issue is with my car itself and not the device. They told me “this is a common simple issue with OTA (over the air) updates on ******** ****.” This issue is not simple nor common. They’re now telling me the issue is with my car itself and not the device. I am at a loss as to why on God’s green earth if this was a “common issue with ******** ****,” why was I not informed prior to the installation that this issue could arise? I have now spent over $1,000 to this company and had them tamper with my car on more than one occasion just for them to tell me the issue is with my car and there’s nothing they can do to help me. I want the device to work so I can serve my 6 months with the device and get on with my life. I made the mistake of getting behind the wheel that night and I understand that and I’m onerous of that but this company has made it impossible for me to serve my 6 month term with the device and has caused more stress and financial burden than anything else I’ve had to deal with. 
  

  Thank you for hearing me out.

  **** ** ******* *** 

  
  
  
  
  

  Business Response

  Date: 10/02/2024

  We do apologize for the initial delay in reaching us, as explained, call centers nationwide are facing a staffing shortage, but since Monday, *** ******* has had constant communication with LifeSafer's Reputation Manager.

  When he states, "just for them to tell me the issue is with my car and there’s nothing they can do to help me" -- this is untrue, we have told him that we intend to resolve the issue still. We are working on it currently.

• Initial Complaint

  Date:09/25/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had LifeSafer's ***** device installed on my vehicle on September 16th, 2024. The installation went great and the technician was kind. My dad drove me to and from the appointment because my driver's license was revoked. When I got my license back today, September 25th, 2024, my friend drove me back home. I got in my car and immediately had a code on the device that I was in violation. Waiting on the phone for 3 hours, then the call dropped. I stayed on hold for another hour and a half and finally got someone. They told me that since it was a violation, even if I didn't touch the vehicle in 9 days, I would have to pay $75 and bring it in to be serviced. Brand new installation, now taking off more work, and having to deal with a product that I just got and doesn't work is a major violation of my rights. Their customer service after the sales process is terrible, the service people through the phone don't give answers, and the process is easy up until you get it installed. This is a shady company with shady practices devouring on the weak and making their bank accounts hurt.

  Business Response

  Date: 09/26/2024

  We're sorry to hear of any difficulties with the device. Unfortunately, we don't have remote access to the device to be able to advise what caused the issue over the phone. Most clients do not require a trip for service within 2 weeks of installation and we hate that he is the exception to that. The client has stated his disputed amount is $1276.00 but he's only paid us $186.54.

  The LifeSafer Resolutions Manager will be in contact with *** ******** shortly.

  Customer Answer

  Date: 09/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  The disputed amount is the total I will be paying monthly to the company. They don’t realize that I am also taking off work and spending even more time on this issue for a product that should work right away. It’s like buying a car, driving it home, and trying to start it the next day and it won’t let you.

  Their customer service is awful and if I’m a paying customer, I should have somebody on the line right away. Thankfully I was home with the vehicle but what if I was at work and had to leave the vehicle there? 
  

  There’s no good resolve to this issue because I know I won’t be compensated for my time or effort, I want it to be known that they are impacting my life significantly then it already has.
  
  
  Regards,
  
  
  
  ******* ********
  
  

  Business Response

  Date: 09/30/2024

  Our Resolutions Manager spoke with *** ******** on Friday and provided a resolution. We believe that we have come to a mutual resolution on this complaint. 

  Customer Answer

  Date: 09/30/2024

  Better Business Bureau:

  I got a call from LifeSafer who were more than helpful. She explained that it was completely their fault in the machine malfunctioning and gave me a credit back. She let me know that their tech installed the product incorrectly and me not driving was the right thing to do. I will say that their call center are very unprofessional but their customer service rep was amazing. 

  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  
  
  Regards,
  
  
  
  ******* ********
  
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Equipment failure multiple times over charging at all costs on myself

  Business Response

  Date: 09/23/2024

  Thank you for bringing this to our attention. After reviewing the logs, these device recalls are due to the log filling up prior to the due date for a new device. We will refund all fees charged for this and set Mr. **** up for sooner shipments moving forward. The LifeSafer Reputation Manager will be contacting Mr. **** shortly regarding this. 

  Customer Answer

  Date: 09/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ****
  

• Initial Complaint

  Date:09/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have the interlock lifesaver installed in my car. I have to blow before i can start my engine after it starts my engine sometimes it turns on & off making me blow in it 3 or maybe 5 times in 1 minute. With the on/off troubleshooting it gave me a violation which is $70. I never once went against the program the violation is bogus i have pictures. Everytime i try to contact lifesaver no one answers even before the problem no one answers this business is fraudulent they take people money because they know people needs these things so they won’t get in trouble with the law.

  Business Response

  Date: 09/23/2024

  We apologize for the lengthy hold times when reaching out to our Customer Support Center. This is not due to a lack of caring, but a struggle call centers are facing.

  Additionally, we are sorry to hear of any device issues, LifeSafer's Reputation Manager will contact Ms. **** today to try to resolve her issues and concerns.

  Customer Answer

  Date: 09/23/2024

  I am not satisfied with this response because when it’s time to pay & install the device their call center is fully staffed. When it’s time to resolve an issues it’s no one available ? This device doesn’t good quality, it turns off/ resets even when the engine is on which it’s not suppose to do. With the interlock restarting in the middle of my trip caused me to have a violation because i didn’t know. I have proof i have images which shows that. All images was taken within 30secs shows the device resetting even with the engine on. That’s a lifesaver problem only way the device resets if the car is turned on/off. So i am not happy with how they handled this iam paying $70 for a violation which was their fault that i feel needs to be waved if they can look at the report they will see it was a lifesaver problem 

  Business Response

  Date: 09/23/2024

  We're not understanding this rejection, we've only apologize so far and we haven't had a chance to make contact. We will be contacting Ms. **** shortly.