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Business Profile

Interlock Devices

LifeSafer

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Interlock Devices.

Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LifeSafer has 123 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LifeSafer

      3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

    • LifeSafer

      617 S Knik Goose Bay Road Suite L Wasilla, AK 99654

    • LifeSafer

      2881 S 31st Avenue Unit 13 Greeley, CO 80631

    • LifeSafer

      13422 Chambord Street Brooksville, FL 34613

    • LifeSafer

      321 W 5th Street Waterloo, IA 50701

    Customer Complaints Summary

    • 396 total complaints in the last 3 years.
    • 132 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/26/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had the interlock installed on my vehicle for 7 months now with constant issues. The installation dislodged the adjacent power steering line causing it to rupture from resting on the exhaust manifold under the hood. This repair cost me nearly $500 out of my pocket to replace. When I first called I was told that it would be looked into. They denied that they went under the hood for the installation when clearly they did. The technician cut the starter wire on the wiring harness on my ******** engine to interupt the starter signal. I still do not have resolution for that. The other issue ongoing is the device does not recognize that my car is running after I've started it. It requires me to blow into the handset every 3 minutes while driving. I was told that there wasn't enough voltage on the signal wire when the electric cooling fans are running and there was nothing they could do about it. If I'm lucky I can get it to recognize the car is running if I turn everything off inside the car, but that doesn't always work. Distracted Driving at its finest! I've had the unit replaced, rebooted, and reset many times! I drive hundreds of miles every week and I've reached my breaking point! Today was the last straw when it somehow recorded a violation for some unknown reason, and I have to take it in to get reset. I've also been stranded several times while out of town and on hold for long periods of time waiting for customer service. I'm trying to be patient with the situation but I am not at all happy with the device or the company.

      Business Response

      Date: 11/28/2022

      We are sorry to hear that you are experiencing hardships with your interlock device. We want to be able to see how we can best assist you and resolve your issues.  Someone from our LifeSafer management team is looking into this and will be in contact with you to see how we can help you through this difficult time. 

    LifeSafer is NOT a BBB Accredited Business.

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