Complaints

This profile includes complaints for LifeSafer's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  LifeSafer

  3600 Park 42 Dr Ste 140C Cincinnati, OH 45241

• 

  LifeSafer

  600 W 58th Avenue Suite F Anchorage, AK 99518

• 

  LifeSafer

  5027 List Drive Colorado Springs, CO 80919

• 

  LifeSafer

  810 South Portland Avenue Pueblo, CO 81001

• 

  LifeSafer

  4549 Tabor Street Unit D Wheat Ridge, CO 80033

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car is needing to go to the dealership for safety recalls. I went to the appropriate channels. Filled out the affidavit requested by Lifesafer, had the county call Lifesafer to give permission to give bypass codes. I am trying to contact the company to get this fixed since its a safety risk to drive my car with these recalls and nobody picks. These are safety recalls. The lives of my kids and myself are at risk when I drive my car all because Lifesafer does not pick up the phone.

  Business Response

  Date: 10/11/2024

  Unfortunately, the interlock companies have no authority in situations like this and it's not as easy as the probation officer "giving us permission" as it's county laws and regulations that are prohibiting us from taking action. We have escalated this matter to the managers in the field in *****, as they are more closely tied to the governing entities involved and can address this more thoroughly and accurately. A manager from that team will be in contact with *** ***** shortly.

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The device was installed 1/ 2022. The license has been reissued and the release to get this device was cleared for removal June of 2024. We have called ###-###-#### as directed there is no answer ever. When we did get through to Lifesafer, we were put through the same number that no one answers . We contacted the CEO bia ******* as the portal chat to locate a person to speak to in reference to re moving the device . We have no calls back. I have several pages of proof that we have made numerous phone calls on hold numerous hours. You will find proof of confirmed deinstall via their chat service on lifesafer.com. They wanted $150 plus $29 also in this paperwork you will see the removal fee or deinstall is $50. We went to the service center to have it removed and could not get anybody on the phone to approve it. There is a balance and we are incurring charges since June. Their system has been down and it’s been difficult to make payments while we are in the service center. All payments that you do make our nonrefundable so we have not made any further ones. We tried several times to make a payment plan. I’m saying we because the device is installed in my fiancé’s jeep. We are in October and still no return phone calls. You will see In the provided paperwork the numerous attempts and promises to get returned calls, including on LinkedIn. We would like this removed from the car and understanding that we have a payment plan. We would like a payment arrangement, but we need the device removed as soon as possible as possible We have managed to get through Covid and go through two states of paperwork DURING Covid. The device was installed as per ******* REQUIREMENTS My fiancé and I were on the road side of the road in 90° heat with the AC on and I got the violation. we complied all of the paperwork that was involved to get my license back and went through two states during Covid and we still can’t get a response from the Lifesafer company for the de install .

  Business Response

  Date: 10/11/2024

  *** ****** never contacted us about removal until August 2024, he spoke to us in July and didn't mention removal at that time. 

  *** ****** established a payment plan with LifeSafer Accounts Resolution department in January of 2024 which he adhered to through April, then defaulted on and made no payments in May or June. Once a payment plan is defaulted on, the plan is no longer valid and full payment must be made for further services. Currently, *** ******** balance is $800.94, the removal fee is $50 plus tax. Most likely the agent who quoted him $150 plus $29 was looking at the ******* fees, but *** ****** is under the *** **** fee group. If he is willing to pay that past due balance of $800.94, we can schedule the deinstall service and we will owe the $50 plus tax at that appointment. The LifeSafer Reputation Manager will be reaching out to discuss this with him.

• Initial Complaint

  Date:10/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a the LifeSafer interlock device installed at their ******** location about a week ago. This is after waiting at the ******* ******* location for 2 hours 2 days prior and the tech never showing up. A couple days after having it installed I was getting a message on the device that it was going to lockout on 10/8 at noon for “violations”. Mind you, I have never had a “fail” on the device since receiving it. The shop had me take a photo of their business card so I had their direct line. I have left 3 voicemails with no return call. I now have been locked out of my car for over 24hrs. In the last 24hrs, I have sat on hold with LifeSafer for over 4 hrs, during my work day, just trying to get scheduled for a calibration since you apparently can’t contact any of the shops directly (and the one that said I could, won’t call me back). I finally got a response from the online chat feature which seems to only work maybe half the time. I have had to spend additional monies to Uber to and from work the past 2 days as this device has rendered my car undriveable. I never expected having an interlock would be convenient but this is ridiculous and the customer service at LifeSafer is a joke. I am now trying to figure out if I can get it uninstalled to go with a different company. Despite advertising as being #1, I would never recommend this company to a single person.

  Business Response

  Date: 10/11/2024

  We apologize for the long wait times when reaching us, staffing is a struggle for call centers currently. We also apologize for the inconvenience of our ******* ******* shop being closed unexpectedly, even we were unaware they were closed until client's called us. 

  Regarding the lockout, the interlock companies don't determine what is considered a violation, that's set by the state. However, the device does show that a lockout is pending for a specific date and time (for the state's predetermined amount of time dependent on the violation type) before it locks out so the client has time to get service before the device locks out. Please know that things other than just getting a fail reading are considered violations, such as power loss, missing a retest in the timeframe the state allows, as well as other things, as determined by the state. 

  The LifeSafer Resolutions Manager will be reaching out shortly.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put lifesavers device in my car August 5, 2024 I have yet to receive a limited license to drive due to them not signing the paper that I had it installed. The device has drained my brand new battery two times first time I had it charged to get to calibration. Now here we are again dead battery we charged it again. My son goes to get in it an it says lockout he didn’t even get to blow in it to start it. So I have a violation when the car isn’t even been driven. This is just a money making thing for lifesafer it’s theft they take your money an you get lockouts an the battery goes dead. It’s not right. People are trying to do the right thing and they are making this impossible. I can’t even blow I don’t have enough air to use it had my doctor write a note with my chronic lungs, asthma, breathing issues, an I sent it to them to either lower the settings or exempt me an have heard nothing they don’t anwser the phones barely anwser emails. I need to know what can be done with this company. I see I’m not the first complaining. So by reading all these complaints you know what there doing to people. I can’t imagine the nightmares with this device when I go to drive with having All these issues an all I’m doing is getting it calibrated. An then they lock you out an you get violations that cost more money, It’s not right. This is so stressful. All I want is to get back and forth to work. Is this device faulty? Do I need a different one? Can I go exempt with the doctors excuse an get a work license? Lower settings so it won’t cause so many problems. It’s apparent it’s not working.

  Business Response

  Date: 10/10/2024

  *** ****** sent paperwork to us on 6/29,but it was not the correct forms. On 7/1, our office sent her back the correct forms.We didn't receive the paperwork back from *** ****** until 9/27, we attached the paperwork to her LifeSafer account and emailed her back the signed ********* form along with instructions on next steps. At that point it was *** ******** responsibility to turn the forms into *******. If she is unable to get her license, it is because she has failed to send the proper paperwork to *******.

  Regarding the drained battery, the interlock is an aftermarket accessory that has a constant, but small draw on a vehicle's battery. The device must always have a small draw per state regulations and NHTSA standards to be sure it's always connected to a working vehicle. If that vehicle sits without being driven, the battery is going to drain because it's not being recharged by the alternator because that only happens when the engine is started. This will happen to a vehicle even without an interlock. 

  Regarding the violations, the interlock companies don't determine what is a violation and subsequently a lockout. This is determined by state regulations, so we cannot control or answer for that.

  The LifeSafer Resolutions Manager will reach out to *** ****** shortly.

  Customer Answer

  Date: 10/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ******

  Thank you for your help to resolve a lot of the problems between LifeSafer an myself. For the most part I think  we got there attention.If I knew they would respond I would have done this long ago.  I realized they were overcharging me also, so I had that taken care of. They told me if I have anymore problems to email her a she will help.  Thank you for taking the time to make them realize what was going on. 
  Thank you again!
  
  

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  LifeSafer is in interlock company I have my device through. Their online website for my account has a balance of $347.44 that I don't owe. All the invoices on my account show paid and zero balance yet there is this outstanding debt balance tell me I owe this amount. When i call, email, chat online with an agent for LifeSafer they tell me my balance is zero at this time and $96.46 will be due soon for my monthly charge. I'm more then willing to pay the monthly charge, as I have been but no one at LifeSafer will tell me what the $347.44 is for. They continue to tell me I don't have a balance on their end. There should not be 2 different balances showing, one they see and one I see on the same system. Most people will just pay what they see owing and not look into it even it they thought they shouldn't have a balance. I have tried so many different ways to get any one at LifeSafer to explain to me why my account online shows this balance and they say its zero. I would hope many more people have contacted you regarding this company and pretty much all the interlock device companies have similar issues. No resolution comes from these companies and no explanation. I agree with LifeSafer that my balance is zero (that they see) but my account online should say that too. Its a guaranteed problem down the road if it continues to show a balance when it shouldn't. Please check into these companies that are contracted with the DMV and the courts. I am forced to have this and I am willing to have it and pay the monthly cost but I have nothing but trouble with both LIfe Safer and Interlock Company and how they handle billing and payments. They are scamming the people that struggle the most and I am doing my best to pay this cost month after month. I don't need this extra hassle having to contact these companies over and over again because their billing system shows the wrong balances constantly. I know millions of people have overpaid them and they are ripping people off!

  Business Response

  Date: 10/10/2024

  There was an adjustment made to *** ********** account because of a previous chargeback on his account. *** ******** didn't pay for his deinstall in March 22, 2023, so on May 5, 2023 we charged his card those fees. At some point thereafter, *** ******** disputed that charge and on May 23, 2023, the balance owed, plus a $25 returned item fee was placed on his account, resulting in a $186.22 balance. After that balance went unpaid for over a year, on June 5th, 2024, we adjusted the balance to $0. Account adjustments don't reflect properly in the client's online portal, which is what's causing the discrepancy between his view and our view. There is currently no resolution to the discrepancy, unfortunately. There is no sort of scam going on, the online balance simply doesn't reflect the real account balance and we are not collecting any money for those that have a discrepancy.

  We apologize for the inconvenience, but are happy to provide the correct balance through our automated phone system, or by speaking to a representative online or on the phone.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  thank you VERY much for solving this so fast. i have tried so many times, and so many months… i really appreciate this. hope you all have a great day!
  
  Regards,
  
  
  
  ****** ********
  

• Initial Complaint

  Date:10/08/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I was setting up this system. I told the rep that I was on a fixed income and couldn’t afford much. I asked the rep several times about all the costs, the conpany failed to inform me of removal fees. I went to have the interlock system removed and the agent told me he hadn’t been paid, he said he wanted $192.59 to have the system removed. I told him that no one told me about a removal fee. The agent advised to contact LifeSafer. I called and spoke to an Alberto and advised him of such. He said he can request the sales supervisor to pull the call. He sent an email to a supervisor named Andrew who responded that “they don’t inform customers of the removal fee unless they ask first” I was extremely upset and called the business shady and fraudulent. They scammed me. They lied and purposely did not disclose their fees.
  
  My client number is ***********
  
  Location of install: *** ***** ** ******** ** *****
  
  
  ###-###-####
  
  
  This company needs to refund my money. They wouldn’t remove the item unless I paid. I have also notified my bank of the situation.

  Business Response

  Date: 10/10/2024

  All fees are listed on the client's contract when the device is installed. The deinstall/removal fees are listed in at least 2 places on this contract. 2 of the contract forms that include the deinstall/removal fees have been attached to this response. The enrollment call in September of 2023, when the client claims we stated there would be no additional fees is irretrievable, as our phone system doesn't save calls from that long ago. Since the deinstall/removal were advised and agreed to during installation, they are valid and non-refundable.

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I personally did not sign anything. I set everything up via the phone. There was no contact that I signed and the forms you submitted are false. They are liars and crooks and when I called to complain their sales supervisor said that they purposely do not disclose the removal fee unless the customer specifically knows to ask for it. They are scam artists and I will be fighting this charge. I am low income, fixed. I called and set up the system and asked about all the fees associated via the telephone. It is very convenient that they do not have the call because they know that was covered in the conversation. I did not sign anything and want my money refunded. I will be contacting my attorney in regards to this as well. I am demanding my money back and will be posting all over social media and any place for reviews to make sure people know that you are out there scamming low income earners. Very shady business practices and people should be aware of your scams. 

  
  
  Regards,
  
  
  
  ******* *********
  
  

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had the device installed last month and things have gone downhill since. During the install, the guy installing tried to get me to pay him cash (even though being told multiple times I'm a disabled vet on an indigency program through the state (which pays for it btw) and going into my account I see a charge for $49 for a "loss prevention" and of course can't get anyone on the phone (they only respond to new customers immediately turns out). After talking with the agent on the chat feature and catching her in a lie (I have screenshots) I'm pretty p****d and frankly, disappointed. She said it was "insurance", then said it wasn't a few responses later. It's included with having the device then it's covered, if it's not, then I'm not paying for it because I didn't sign up for it, and it would be a "special service plan". They also installed a camera which turns out I don't need. They got greedy and now I'm shopping around. They lost a client today. Will be heading to my calibration (I can only image how that's gonna go) and then I'm switching to ***** *****. And FYI, I spoke with the Hearings Officer today who confirmed I don't have to pay for any "expenses related to having the device or being in compliance with the program" and "they shouldn't be charging you any fees of any kind" and when I brought up the camera was told "cameras are not a requirement in your case, just the device". My cousin who is an attorney is helping me with this as well. Will update.

  Business Response

  Date: 10/09/2024

  The balance that was showing  on the account was a set up fee, not an insurance fee. Set up fees are not included in the indigent coverage, however we have cleared the balance in an attempt to resolve this complaint and satisfy the client, *** ********. 

  Also, his claim that the agent lied is not true. The agent said, "I see the account is approved for indigent : With the indigent program :The fee waiver applies to program costs including installation,  maintenance, monitoring, and removal costs. ALL other fees are paid by the client including loss protection plan which is insurance . your device is not insured ." The agent was simply copying and pasting from our internal documentation regarding what is not covered on indigent, she immediately followed that up with, "your device is not insured" 

  The issue with the camera is that in order to be covered by the ************* indigent program, he must be on a ************* fee group and there aren't any non-camera fee groups for ** because ** requires a camera. We understand that he's required by **, but to be on ** indigent, he needs an ** fee group. We are looking into a way around this now and will be in contact with *** ******** shortly thereafter.
  
  

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my LifeSafer device installed on July 2, 2024, and unfortunately, my experience with this company has been nothing short of frustrating. I was warned by other companies about LifeSafer, and now I understand why. Every month, I face billing issues, including phantom charges and repeated attempts to double-charge me for the shop fee, which I was told to pay directly to the shop.
  
  Communication is a challenge. It’s nearly impossible to reach anyone by phone, and when I use the chat feature, the representatives are consistently rude and unhelpful, making an already difficult situation worse.
  
  According to my contract, I’m required to pay a $60 monthly fee and a $20 calibration fee directly to the shop. As of September 5, 2024, my balance with LifeSafer was $0 (see attached contract and invoice). However, when I visited the shop for my monthly calibration on October 4, 2024, I was charged an additional $20 shop fee, despite having already paid it. My total bill came to $85.18, but upon checking my account, the amount inexplicably increased to $125.18.
  
  It seems LifeSafer added a $20 charge for a phantom service visit on September 10, 2024, and another $20 as an adjustment (see attached invoices). When I tried to resolve this via chat, the representatives offered no help, only aggravation, and misinformation. This company is consistently trying to overcharge me, and based on other complaints I’ve seen, I’m not alone in this experience.
  
  I am filing formal complaints with the Attorney General's offices in both *** **** and ******* to help protect others from falling victim to LifeSafer’s questionable practices. I will not be paying my bill until the amount is corrected to $65.18, as it should be.
  
  I trust this complaint will be handled appropriately and with the attention it deserves.

  Business Response

  Date: 10/09/2024

  LifeSafer's resolution manager, Scarlett, spoke to *** ****** yesterday to resolve these concerns. 

  Customer Answer

  Date: 10/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve paid $150 just in service fees to black hawk customs because my hand held device on three separate occasions has locked me out due to a error the guy that runs the place would say to me that it was because of a violation with further notice the guy was able to see it wasn’t on my behalf that the hand held has malfunction. I can not ever get ahold of the people on the other end of the save life or there are a few other names it is being called. I had to pay $ 95 for a tow because after getting gas the device errored out on me waiting with anxiety to get someone on the phone I finally called a tow truck who then told me it was the third car that he picked up that day because of the device error. I even had to make an appointment the following day and it cost me another $95. Then it’s locked me out for no reason I’ve had to miss appointments and work because of it and they charge a ridiculous amount of money something isn’t right if the device is having errors I shouldn’t have to pay for it

  Business Response

  Date: 10/09/2024

  I am able to confirm that the August issue was due to full memory on the device. While this wasn't an error, this shouldn't be charged to the client. There are fees for regular service when going to a shop versus mail program. The Resolutions Manager will be in contact with Ms. **** shortly to try to resolve her concerns.

• Initial Complaint

  Date:10/03/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This place is an interlock provider. The device is installed in my vehicle . My vehicle broke down. I need to get my device swapped to a different vehicle. If the battery dies I will be penalized by the dmv. The device has to be calibrated or my vehicle will not start. The technician that was supposed to do the service didn’t show up twice. I can’t do anything without the help of their customer service . I’ve been trying to get a hold of someone for 2 weeks . I can not get a response. It’s like the company went out of business . I can’t do anything without their assistance. I want out of the contract so I can find a different provider. I went to the dmv . I can’t do anything til I get a hold of them . Many other people are in my same situation. Some thing is going on with this company.

  Problem:
  I have the LifeSafer interlock device installed in my vehicle . My vehicle broke down. I need to get it swapped to a different vehicle . I had 2 separate appointments to do this and the tech didn’t show up. I can not get a hold of anyone from customer service. It’s like the company is on stike or went out of business. I will be penalized by the dmv if they can’t complete this service . I need a car to drive . This company is ghosting me . I pay $128 a month for a service that they are not providing. I need help now please contact them
  
  
  

  Business Response

  Date: 10/11/2024

  Unfortunately, staffing for call centers is a struggle currently, this is what's causing the long wait times when calling or chatting in. We greatly apologize for the long wait times and for the inconvenience of the shop closures. Unfortunately, this shop has had to have several last-minute closures frequently lately and at times we didn't find out ahead of time to contact clients.

  We will be reaching out to *** ****** shortly to try to resolve his complaint. 

  Customer Answer

  Date: 10/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ******