Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,
  
  I am filing a formal complaint against Procter & Gamble regarding an issue with an Oral-B order that has been handled completely unacceptably. I placed an order for an Oral-B iO Series 10 toothbrush (Order #: ******) , but I was instead sent the iO Series 8, which was not what I ordered.
  
  When I contacted Oral-B to correct the issue I had to wait nearly two weeks just to receive a return label in the mail to send back the incorrect product. After finally returning it, I was then informed that I would not be receiving a refund back to my original payment method. Instead, Oral-B insists on issuing a prepaid debit card, citing their “Money-Back Guarantee” policy.
  
  This policy should not apply to my case. The Money-Back Guarantee is for customer satisfaction—if I had changed my mind or was unhappy with the product. That is not what happened here. I returned the item because Oral-B sent me the WRONG product. This was an order fulfillment error on their part, and I should be refunded directly to my original form of payment, just as any company would do when they ship the wrong item.
  
  At this point, I have wasted an unreasonable amount of time dealing with this issue, and Oral-B has refused to correct their mistake properly. This is deceptive and unfair business practice—forcing customers to accept refunds in the form of prepaid debit cards when the error was entirely the company’s fault.
  
  I am requesting immediate action from Procter & Gamble to refund my money directly to my original payment method, as they should have done from the beginning. If this issue is not resolved promptly, I will pursue further action.

  

  Business Response

  Date: 02/21/2025

  Thank you for reaching out regarding your Oral-B purchase and we're sorry for the confusion. Be assured your disappointment that you received the wrong brush and not getting a refund using your original form of payment has been shared appropriately within the company. We have reviewed our records and the debit card for the Money Back Guarantee was requested 2/7/25 and should reach you in the coming days. We hope it is helpful to know that once received, you can call the number on the card to have a check issued in place of the debit card, this will allow you to cash the check and use as you would prefer.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 02/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Hi,
  
  
  I still haven’t received any card, and if it’s still on the way, that means I now have to wait even longer just to request a check and then wait for that to arrive too. Ive had to do everything on my end to fix your mistake, and all this delay is completely unacceptable.
  
  
  You sent me the wrong item, and yet I’m the one having to wait over a month just to get my money back. Why is it so difficult to simply process a refund directly to my original payment method and resolve this properly? This should not be this complicated.
  
  
  I expect a real solution, not just another delay.
  
  
  

  
  
  
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 02/26/2025

  We truly appreciate your feedback and want to assure you,
  the inconvenience you have gone through was shared within our Oral-B Team. To
  request a check in place of the debit card, you can call ###-###-####, prior
  to receiving the card. This will allow you to deposit the check to pay directly
  to your original form of payment. In the meantime, if you would like, I would
  be happy to send you several of our best coupons for some of our most beloved
  products. Please reply and advise if you would like for the coupons to be sent.

  
  We look forward to hearing from you.

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  Hi,
  
  At this point, this whole process has been absolutely ridiculous. I’m moving tomorrow—this is my last day at this address—and I still have not received the prepaid card. I was told it would arrive by the 14th, but could take up to 2-3 weeks. Today marks 3 weeks since my return was received on the 4th, and I’m still empty-handed.
  
  
  I’ve called the Oral-B customer service number during business hours multiple times with no answer, and every time I try to use the live chat, it says there are no agents available. It feels like I’ve been going in circles just trying to get my own money back for a mistake your company made.
  
  
  If I don’t receive the card today, I won’t be able to get it at all once I move. I’ve been more than patient, but this is beyond unacceptable.
  
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/05/2025

  Thank for you for your patience and we wish you the best with your move. Please know, if the debit card didn't reach you prior to your move and your mail was not forwarded, we can request the bank cancel the original card and send a new card to the new address. Please let us know how you would like to proceed.

  We look forward to hearing form you. 

  Customer Answer

  Date: 03/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  So after two months of waiting, I’m now being told that the card was never even issued because my apartment number wasn’t included? Yet now, you’re offering to send a “new” card to my updated address when the first one never even existed in the first place? This is beyond unacceptable.
  
  
  From the beginning, this entire situation has been Oral-B’s fault—you sent me the wrong item, made me wait nearly two weeks just to get a return label, and then forced me into this ridiculous refund process instead of simply issuing my money back to my original form of payment. Now, after all this time, I’m just finding out that I was waiting for nothing because of your company’s incompetence?
  
  
  At this point, I do not want another prepaid card issued—I want my money refunded immediatelyto my original form of payment. This is over $200 of my money, and you have failed to uphold your obligations as a business. If I am not refunded immediately, I will escalate this legally for breach of contract, deceptive business practices, and unjust enrichment since you failed to provide the correct product, refused to issue a proper refund, and have been holding my money for two months without resolution.
  
  
  Let me know immediately how you will proceed because I will not be waiting any longer. If I do not receive confirmation of my full refund to my original payment method, I will escalate this to my state’s attorney general, the Federal Trade Commission,and pursue legal action if necessary.
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/18/2025

  We appreciate your patience, please confirm if the prepaid debit card issued for the Oral-B Money Back Guarantee arrived.

  We look forward to hearing from you.

  Customer Answer

  Date: 03/19/2025

  No, it hasn’t, which is exactly why I’m contacting you. I’ve already been told that the card was never even issued in the first place.
  
  

  

  Business Response

  Date: 03/19/2025

  Thank you for confirming that card has not reached you.
  Please know, we've had various interactions with you and in those you provided
  two different mailing addresses, one on "***** ***** **" and one on
  "******* ***"   You submitted the Money Back Guarantee using
  the “******* ***” address. Can you advise which address you’ve been checking?

  
  We look forwarded to hearing from you.

  Customer Answer

  Date: 03/19/2025

  I provided the ***** ***** **. address two months ago before I moved. I was told the card should arrive by February 14 since it takes approximately 10  days and my return was received on February 4. I stayed at that address until February 28, which was well past the timeframe I was given.
  
  
  When I still hadn’t received it, I contacted you again on March 5 for an update, only to be told that the card was never even issued in the first place. So yes, I did everything correctly on my end—I waited the full timeframe, followed up, and only provided a new address after I had moved because you failed to send what you were supposed to.
  
  
  Since you acknowledge there were two addresses in different interactions, you should also acknowledge why—because I had no choice but to give a new address after waiting a month for something that was never even processed. Instead of questioning me about addresses, I want my money refunded immediately, because this is beyond unacceptable at this point.
  
  

  

  Business Response

  Date: 03/19/2025

  Thank you. The MBG was sent to the address on the MBG submission, which is **** ******* ************************** ****** ** ********. If your mail wasn't forwarded with US PS and the card needs to be sent to **** ***** ***** ** *** ***************************** ****** ** *******, we'll need to cancel the original card and have the bank reissue to the **** ******* ************************** ****** ** ******* address. 

  We'll wait for your confirmation.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  
  So what you said contradicts itself. First, you said the MBG was sent to **** ******* **, but then you said if it needs to be sent to **** ***** ***** **, you’d have to cancel the original and reissue it… to **** ******* *** If it was already sent there, why would it need to be reissued to the same address? At this point, can you just confirm whether it was actually sent to **** ******* ** or not? 
  
  
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/19/2025

  Our apologies for the typo and appreciate you pointing it out. Please see revised reply below and confirm

  1. Did you have your mail forwarded when you moved?

  2. If not, which address should we have the bank reissue the debit card to?

   

  Thank you. The MBG was sent to the address on the MBG submission, which is **** ******* ************************** ****** ** ********. If your mail wasn't forwarded with US PS and the card needs to be sent to **** ***** ***** ** *** ***************************** ****** ** *******, we'll need to cancel the original card and have the bank reissue to the ***** ***** ***** ** *** ***************************** ****** ** ******* address.

  
  We'll wait for your confirmation.

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

   

  Yes, I had my mail forwarded, but as I already said, the card was never issued in the first place. An agent from Oral-B confirmed this on March 5th. It should be issued to **** ******* *** ******* ** *****, as I’ve stated multiple times. With all this confusion and delay, it would have been much simpler to just refund the order instead of all this constant back and forth
  
  
  

  
  
  
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 03/19/2025

  Please know, we're sorry for the continued confusion. As shared previously, the debit card was
  requested on 2/7/25, this is in case ********. After the card is requested, the bank must
  process the card and ship it, the bank confirmed the shipping date of the
  original card was 2/16 to ***** ***** **, we’re unsure why USPS didn’t forward
  that one to your new address. I do see where you contacted us separate from the BBB communication this month and the advisor documented that in case, which the MBG debit card was not issued from. In that case the address was updated in both of the cases as it appears they found your original case after communicating with you.  If you would like to confirm the information above, please call our number and ask for a supervisor to confirm what mailing was requested on case ******** on 2/7/25. 

  
  We have cancelled the funds on the previous cards and requested
  a new card to the ******* ** address be issued, per your recent conversation we confirmed with the bank today that the replacement card was mailed by the bank on 3/17/25. It should reach you in the next 7-12 business
  days at the ******* ** address. Please know, consumers do have permission to
  access information about the debit card that the bank issues on our behalf, so
  you are welcome to speak with them at the phone number previously provided.

  
  We look forward to your reply.

  Customer Answer

  Date: 03/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  So you don’t have any way to get specific tracking on the card? Last time, I was told it was sent—by you and multiple agents—only to find out later that it was never actually issued after all that time waiting. How can I be sure this time is any different if you can’t even track the card?
  
  
  
  Regards,
  
  
  
  ******* *
  
  

  

  Business Response

  Date: 04/07/2025

  We were able to confirm with the bank the card was shipped and has had partial spend on it. We appreciate your patience and wish you the best.

   

• Initial Complaint

  Date:02/14/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/13/2025 I purchased Bounce Free & Gentle dryer sheets at a local grocery store. I am highly sensitive to neurotoxic chemical fragrances and cannot tolerate them in my home. This product clearly says "Fragrance Free" on the box. But as soon as I opened the box I realized it was anything but. Just having the box open filled my entire house with nauseating perfume that gave me headaches. I had to double bag this product in sealed plastic bags and put it outside immediately and even today, a day later, I can still smell it in my house. This is consumer fraud! Complete disregard for the health of people with chemical fragrance sensitivities and no way this product should be labeled Fragrance Free.

  

  Business Response

  Date: 02/20/2025

  Thank you for reaching back out to the Better Business Bureau
  (BBB) and Bounce. We’re sorry to hear about your experience with our Bounce
  Free & Gentle. 
  
  This isn’t the experience we want anyone to have and we appreciate
  your taking the time to let us know about it. You can be assured I will be
  sharing this with our P&G Safety Team and with the rest of our Bounce Team.
  
  Please know, safety is our top priority and all our products are
  thoroughly evaluated to be safe when used as directed. We recommend
  discontinuing use of the product. We may re-contact you to request further
  information. Also, please keep the product in the event we may need to retrieve
  it. 
  
  Although fragrance or perfume is not added to the product, they
  will have a scent due to their natural smell. 

  
  Since there's no masking fragrance added to cover this
  smell
  You may notice it before using the product.
  It should not transfer to your fabrics after use.

  
  Sometimes when in prolonged contact with strongly scented
  products, the "FREE" product can pick up fragrance from other nearby
  products. We recommend purchasing these products from retailers that do not
  keep these near scented products. Please keep an eye out for an email from us
  directly regarding compensation for this purchase.

  
  Again, we are sorry for your experience and appreciate the
  opportunity to address your concerns.

  Customer Answer

  Date: 02/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****
  

• Initial Complaint

  Date:02/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an e-mail from Procter & Gamble Comsumer Care, stating I won the Chairman sweepstake prize, Ref: ********, then the next day revied an email stating I did not win, and they made a mistake. But they will send me free coupons for Charman to make up for their mistake. Well, I received two $25.00 coupons for an oopsie the company made and tried to use them at ******** the coupon did not work. I was told by the manger that they never seen this type of coupons and they could not override at the register. Can you imagine the embarrassing feeling first thinking you won and then get coupons to not be able to use them sent by Procter & Gamble Distributing LLC.

  

  Business Response

  Date: 02/20/2025

  Thank you so much for
  reaching out and we appreciate your patience. I'm sorry to hear you retailer
  wouldn't accept the coupons, the coupons are standard type of coupon that
  P&G offers, but we respect that it is the discretion of the retailer to
  accept coupons or not. We appreciate the photo of the coupons, if you would
  please write void across them and send a photo back to the Better Business
  Bureau, we would be happy to send a prepaid debit card in their place.

  
  We look forward to hearing
  back from you. 

  Customer Answer

  Date: 02/21/2025

  Thank you, I have not received anything else from them but would take the cards instead of the coupons.

  

  Business Response

  Date: 02/21/2025

  Thank you very much for the photo of the voided coupons. We've requested the debit card, please look for it to arrive within three weeks.

  Again, we truly appreciate your understanding. 

• Initial Complaint

  Date:02/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I specifically started using pampers for the rewards program. Only for none of the rewards to work… I had 2 discount codes for Walmart and 2 for ******. None of them worked. Reached out via text and was corresponding via email. They told me I had used the codes which I did not and said they would supply a code as a one time curtesy only for that not to work either. And was then I was told I used that as well. I reached out to ****** spoke with a supervisor and they advised that one was canceled because I went back and added things to the order even though I had not submitted my order so the code was cancelled and the other 2 were never activated… how am I even suppose to use the “good gesture code” if it’s not active. I sent the correspondence to them only for them to claim they can’t get the screenshot when before they got the screenshot of everything else. I am a single mother so these codes mean great deal and puts me in a bind and to basically be told I’m lying about what I bought is astounding I even sent a screen shot of my orders of pampers from ****** where I had not bought pampers since 2022 for my niece. How is it possible for all the codes to not work! Then I get blamed fir it

  

  Business Response

  Date: 02/11/2025

  Thank you for contacting the Better Business Bureau (BBB) and Pampers.
  
  We are very sorry to hear that you are unable to access the ****** offers. We recently discovered an issue with our ****** offers and we continue to work to resolve this issue. At this time the ****** offers are not available in the catalog.  They will return when the issue is resolved. 
  
  In the meantime, please look for an email from our Pampers team with details about how we can assist.
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  DO NOT BELIEVE SATFACTON MONEY BACK GUARANTEE. They will not refund my money, they told me they cant accept it due to Canada post strike then tell me I can show them a label and they will look after the rest so went to Canada post showed them and they said what box or bag you want? HAVE TONS MORE PICS OF THE EMAILS THEY SENT TOOCheapest was $13 I'm not paying that I asked for a box to send it in they said no we will send you a prepaid card well card never showed up and now they won't do anything. This razor said satisfaction guaranteed and they will not refund it.

  

  Business Response

  Date: 02/12/2025

  Thank you for reaching back out to
  the Better Business Bureau (BBB) and Braun.
  
  We have issued a prepaid debit
  card to assist with the cost of the box, although this is not a standard
  practice, we were happy to do it as onetime goodwill. You can expect this prepaid
  debit card to arrive shortly. We regret that you are dissatisfied with our
  terms and conditions as outlined in our policy, we will be happy to process a
  refund once the required material are returned
  to us. We generally recommend  ensuring you’re aligned with terms
  and conditions, including return policies, in the event you’re not aligned.
  
  Again, we are sorry for your
  experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sent email stating I had won a contest with promised prize. then I was sent another email stating they had "made a mistake" offered a small prize alternate. then sent another email offering coupons of $50 value. Never received the coupons. I feel I was cheated by company. So Therefore I wish to wish to receive the ORIGINAL prize I feel I was cheated out of. They should have NEVER sent anyone a email stating THEY WON -then backtracked on it! I feel this bad customer service in the highest form!

  

  Business Response

  Date: 01/27/2025

  Thank you again for
  reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due
  to an error, the email you received was sent to many people rather than a
  single winner. We apologize for this inconvenience and know that this is
  disappointing. We are providing everyone who received the email in error
  reimbursement of up to $50, your coupons were requested and should reach you within the next 6-8 weeks. 
  
  Please know that we are putting measures in
  place to help prevent a similar situation from happening in the future. Again,
  we are sorry for your experience and appreciate the opportunity to address your
  concerns. Please
  contact us directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *** *****
  

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor and Gamble continue to offer a moneyback guarantee so I purchased the product and I tried the product out and it works just as poorly as the cheap brands do and I have a new dishwasher. I obtained an application for a refund on this product online, printed it and mailed the original receipt and application to the address that was onthe form in the picture. I followed up several weeks later and the chase began and they bumped me from Person to Person to Person ultimately they’ve decided that my claim is now Too old to honour and refused my refund. This is not a fair deal, I followed all the rules and met all the requirements filed my claim on time. I am requesting that they honour their moneyback guarantee as they advertise again as I followed all the rules. Reading reviews on this company I find that they do not honour their commitments.
  I have all the correspondence via email to many different representatives dating back to the original submission of my receipts and going forward till I wasjust most recently rejected for the refund in January 2025, and in that email they said that the program was now closed and There would be no refund, I do not accept that as an answer to something that was initiated seven months ago

  

  Business Response

  Date: 01/27/2025

  Thank you for contacting the Better Business Bureau (BBB) and Cascade.
  
  We are sorry for your disappointment with Cascade and that you and did not receive your refund. Although we do not handle Money Back Guarantee issues directly, we are happy to help. If you have a copy of your receipt or screenshots of your submission emails, once these are received, we can research this with the Promotions Team.  If you do not have access to these, we are happy to reach out to our Promotions Team and research your submission further.
  
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

  

  Business Response

  Date: 03/18/2025

  Thank you for keeping in touch. We're concerned as the debit
  card was officially shipped by the bank on 2/9/25 and while ******** Post has
  been running a little behind since the strike, we would have expected it to
  reach you by this time. Last confirmed with the bank, there was no usage on the
  card.  Please let us know if you would
  like us to confirm there has still not been usage, if not, we can have the bank
  cancel the original card (this will make it unusable) and ship a new one, in
  the event the original is lost in the mail. We can also wait a bit longer if
  you would like.

  
  We look forward to hearing from you. 

  Customer Answer

  Date: 03/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I finally received my gift card as finally promised nine months after I filed a claim for my product. Thank you, Better Business Bureau for helping me after they declined my rebate, I couldn’t have done it without you!
  
  
  
  Regards,
  
  
  
  Gina *********
  

• Initial Complaint

  Date:01/20/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P & G all over TV bragging about buy Cascade dish washer detergent.
  I decided to try their dish washer product.
  “If you are not completely satisfied, your money cheerfully refunded by way of card”
  I purchased Cascade, it was the worse detergent I’ve ever had.
  Had to pull my dishes and re wash them all by hand. Disappointed
  I filled out their forms & submitted within their deadline, this was July 5, 2024.
  I kept copies of all my correspondence , my receipt, my envelope requesting my refund, everything.
  I keep phoning their help line and they keep telling me we are looking into it.
  Here is one of their emails
  
  On Dec 12, 2024, at 2:30 PM, ******************************* wrote:
  
  Hello *** ,
  Thank you for contacting P&G Promotions I apologize for the inconvenience I have viewed your account and see it was forwarded on 11/19/2024 to our research department. Please allow a little more time as it can take up to 8 weeks from forwarded date if anything is wrong we will reach out. Please let me know if you if you have any further questions.
  Thanks,
  Quela
  P&G Promotions
  
  I want my refund as the company offers. This has been already 6 months of my asking.
  This company cannot brag to the world of a great product & if not satisfied, you get your money back. And then try to ignore my numerous requests for my money back. Misleading and dishonest.

  

  Business Response

  Date: 01/22/2025

  Thank you for contacting the Better Business Bureau (BBB) and Cascade.
  
  Were very sorry to hear about your disappointment with Cascade. Although we don't handle promotions directly, because we value you as a consumer, we are happy to help. Please look for an email from our Cascade Team with further details about how we can assist.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 01/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  The company, P & G has sent an email now indicating that they are sorry for my experience and offering a debit card for the amount owing, in the mail.  They say it will take 7-10 days to arrive.  IF THIS CARD DOES arrive with this value, then, I will be happy and look for closure.  However, they have been putting off my request for SIX MONTHS so seeing, is believing.  Please do not close this complaint yet.  If this refund rebate is received, I am happy to contact BBB and let them know, and only then, I will ask for my complaint to be closed.
  
  
  Regards,
  
  
  
  ********* ******
  
  

  Customer Answer

  Date: 02/11/2025

  Received email from p&g on Jan. 22, 2025, stating they will send my rebate refund if $25.75 and I should receive it in 7-10 days.

  Nothing has been received here.

  jan. 22 was 20 days ago.

  i believe I’m being very patient, however this company is not honouring their promises made on TV, that their Cascade will clean dishes, no re-washing.

  not true.  I’ve had to wash all my dishes by hand as their products is useless.

  i still want my refund they promised on TV on to me in the attached email from them, on Jan. 22, 2025. Twenty days ago,

  ********* ******

  

  Business Response

  Date: 02/20/2025

  Thank you for letting us know you didn't receive the debit card we requested to refund you for Cascade. The card was requested 1/22/25 and usually processes within a few business days with the bank, however we did confirm with them it was not mailed until 1/31/25, we're sorry for the delay. We've also noticed that since the ******** postal strike, mailings have taken longer than normal, but we expect it should reach you anytime.

  We appreciate your patience. 

  Customer Answer

  Date: 02/20/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  P&G contacted me Jan. 22,2025 a MONTH ago. They offered to resolve this by sending

  my rebate of $25.75, within 7-10 days.

  To date, nothing has been received. They have NO intention of sending the rebate/refund offered all over TV and commercials.

  This is NOT SATISFACTORY 
  
  
  
  
  Regards,
  
  
  
  ********* ******
  
  

  

  Business Response

  Date: 02/26/2025

  We appreciate your patience. If you would please let us know if the debit card reached you, we would appreciate it. Please know, you can confirm with the bank that the card was requested, issued, and mailed by calling ###-###-####. Once you select the language select the first option, this will allow you to check the status of your card.

  We look forward to hearing from you. 

  Customer Answer

  Date: 02/27/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I submitted my request for their promised rebate/refund on July 4: 2025, over 6 months ago, yet P&G still has done nothing to supply my refund. They send email, they suggest, yet nothing is real. They are liars!

  I DO NOT ACCEPT this bull.

  i want my money back!

  Complaint ID: ********
  
  Complaint Details
  P & G all over TV bragging about buy Cascade dish washer detergent. I decided to try their dish washer product. "If you are not completely satisfied, your money cheerfully refunded by way of card" I purchased Cascade, it was the worse detergent l've ever had. Had to pull my dishes and re wash them all by hand. Disappointed I filled out their forms & submitted within their deadline, this was July 5, 2024. I kept copies of all my correspondence, my receipt, my envelope requesting my refund, everything. I keep phoning their help line and they keep telling me we are looking into it. Here is one of their emails On Dec 12, 2024, at 2:30 PM, ******************************* wrote: Hello ***, Thank you for contacting P&G Promotions I apologize for the inconvenience I have viewed your account and see it was forwarded on 11/19/2024 to our research department. Please allow a little more time as it can take up to 8 weeks from forwarded date if anything is wrong we will reach out. Please let me know if you if you have any further questions. Thanks, Quela P&G Promotions I want my refund as the company offers. This has been already 6 months of my asking. This company cannot brag to the world of a great product & if not satisfied, you get your money back. And then try to ignore my numerous requests for my money back. Misleading and dishonest.
  The consumer provided the following when submitting the Complaint to BBB
  • LIARS!
  
  
  
  
  Regards,
  
  
  
  ********* ******
  
  

  

  Business Response

  Date: 03/05/2025

  We appreciate your patience. As shared previously, our team does not have access to the promotions records, but given your report, we requested a refund be sent from our location. The bank that issues refunds on our behalf confirmed the card was mailed on 1/31/25 and the address we have on file is the same you provided to the Better Business Bureau. We know mail since the ******** strike is taking longer, where it previously may take up to three weeks, it now appears to be 4-5 weeks. The mailing was sent 5 weeks ago this coming Friday, 3/7/25. Again, we hope you called the bank providing the information share previously to verify the mailing date directly through them. If you've still not received the card and fear it may be lost in the mail,  we can request the bank mail a new debit card, the original card would be void and the money transferred to a new card and mailed to you. Please let us know if you would like us to request a new card. 

  We look forward to hearing from you. 

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  P&G has done nothing to resolve this problem. 
  They have NOT mailed me any rebate/refund as promised on TV.

  The refund I asked for 8, yes Eight, MONTHS AGO.

  This last comment from them, asking if I have called “the bank”, The bank that issues their 

  refund/rebate cards, is ridiculous.  As attached, there are approx 4844 different banks in USA. And it is NOT my responsibility to guess which one they use, nor is it my responsibility to call all 4844 banks to guess which does business with P&G.

  P&G continues to stall, and do absolutely nothing. 
  I WILL NEVER GO AWAY, I ASSURE YOU.

  Only once I receive my promised rebate/refund, will I ever quit chasing them.

  Their behaviour is despicable, dishonest and totally unconscionable.

  I WILL NOT GO AWAY!

  Regards,
  
  
  
  ********* ******
  
  

  

  Business Response

  Date: 03/07/2025

  Thank you for writing back and we're sorry for any confusion. The phone number for the bank was provided in our 2/27/25 reply to the BBB, we've included that reply below or by reviewing our previous replies posted to the BBB. We hope this is helpful and please let us know if there is any issue once you speak with the bank. Also, either you or we can request the bank reissue the card if it appears it is lost in the mail.

  Kind regards. 

   

  We appreciate your patience. If you would please let us know if the debit card reached you, we would appreciate it. Please know, you can confirm with the bank that the card was requested, issued, and mailed by calling ###-###-####. Once you select the language select the first option, this will allow you to check the status of your card.
  We look forward to hearing from you.

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  There has never been any bank info supplied to me.  Nor is it my responsibility to search and call some bank, somewhere, to find if you have supplied a debit card to them for me.

  Any bank, is NOT going to divulge information on their business with P&G.

  That is breaking client confidentiality.

  The responsibility lies on P& G to make good on their public promise to send a rebate/refund if their product does not work.

  P&G has not supplied me with their publicly promised rebate/refund.

  i am NOT satisfied, no will I ever be satisfied until this refund arrives and I have cashed it.

  I promise I will NOT go away.

  I will continue with the BBB until a real refund appears.

  NOT SATISFIED!

   

  
  
  
  
  
  Regards,
  
  
  
  ********* ******
  
  

  

  Business Response

  Date: 03/18/2025

  Thank you for writing back, please know, you are allowed to contact the bank directly if you would like, per the terms of our fulfillment. We were glad to confirm with the bank that the debit card has been used in full. 

  We wish you the best. 

  Customer Answer

  Date: 03/19/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ********* ******

  After only 8 months, P&G has sent me the promised rebate, refund. And that arrived only because of my getting involved with the BBB.  This arrived yesterday. Eight ( 8 ) Months! I’m sure they had no plans whatsoever to honour their commitments.  Thankyou to BBB for assistance in this stupid matter.

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased plug in products that are defective. There is only one top coming off of each bottle of oil. I normally use glade but wanted to try these and it says made in ***** not sure if a machine placed the tops on but there is no way to remove them without cutting yourself.

  

  Business Response

  Date: 01/17/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Febreze. We’re sorry to hear that you’re having trouble removing one of the caps from our Febreze Plug. 
  
  Our products go through many quality checks to ensure they reach you in perfect condition and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally.
  
  Since we value you, please keep an eye out for an email from us directly regarding compensation. 
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

  

  Business Response

  Date: 01/24/2025

  Please see the attached message, apologies for any confusion.

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** *******
  

• Initial Complaint

  Date:01/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 packs of Pampers swaddles a few months ago to prepare for my baby coming soon. I recently learned that these are made with pfa/pfoa and other harmful chemicals. Unfortunately it is past the return policy from the store i purchased them from. I am not comfortable using them. I reached out to p&g/pampers to ask if they offer a refund or voucher for a cleaner alternative product. However they have said they do not and are not willing to do anything about it. I don't understand how a company that stands behind their product wont offer a refund if a customer is not satisfied with it. I am asking for a refund for the 2 boxes, or if p&g makes a diaper without harmful chemicals, a voucher for those instead. I would gladly send these 2 boxes i have back to p&g.

  

  Business Response

  Date: 01/14/2025

  Thank you for contacting the Better Business Bureau (BBB) and Pampers.
  
  Please know that we have shared your concerns with the rest of our Pampers Team and want to assure you, our products are safe. Many of us are parents are self and feel confident and safe using our products on our little ones. While it is not our policy to reimburse for products unless there is a quality issue, please look for an email from our Pampers Team with further details about how we may be able to assist.
  
  We appreciate the opportunity to address your concerns.
  

  

  Business Response

  Date: 01/14/2025

  Thank you for contacting the Better Business Bureau (BBB) and Pampers.
  
  Please know that we have shared your concerns with the rest of our Pampers Team and want to assure you, our products are safe. Many of us are parents are self and feel confident and safe using our products on our little ones. While it is not our policy to reimburse for products unless there is a quality issue, please look for an email from our Pampers Team with further details about how we may be able to assist.
  
  We appreciate the opportunity to address your concerns.