Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 131 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought some Crest Gentle Whitestrips, which were not effective at all. I contacted the Amazon seller, who told me to contact Crest, because they had a money back guarantee. I did contact P & G, who told me to send them pics of my product box, the UPC code on the box, and a screen shot of my invoice. I sent them the pics, and they told me I would qualify for a prepaid debit card, and it would arrive within 3 weeks. After 3 weeks, I contacted them because I didn't receive anything, and they finally told me there was a delay, and it would be an additional 2 weeks. Two weeks went by, and again, nothing. Since then I have sent a number of messages, and finally was told they would be forward this to their "team lead." I have asked who I can escalate this to, and have not gotten a response. I feel they are delaying the process, and not standing by their guarantee. This has been going on since May 14th, 2025.
Business Response
Date: 07/14/2025
Thanks for reaching out and we're sorry to hear of your disappointment with Crest. While we do have a money back guarantee, that requires you to send in via postal mail the UPC, receipt etc within 60 days of purchase. As a gesture of goodwill, we made an exception and allowed you to submit information to our team and we issued a refund via debit card, this was requested to the bank on May 14th. Since you didn't receive the card, we reached out to the bank who confirmed the suite number was missing from the mailing and a new card was requested with the suite number in the address. This was requested on 7/2 and will take up 4 weeks to arrive. If you would like, you can call the bank at 1-800-764-5376 and confirm the information above. Again, we're sorry for the delay and appreciate your patience.
Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Sorry, but I cannot accept the response until I receive the card.And I was told last week it will take up to 3 weeks. Now you say it will take up to 4 weeks.So, I will wait to get the card, and will not close this until I receive it.And I called your "bank" and they require the number on the card to check on it, and I have received nothing.
Regards,
***** *****
Business Response
Date: 07/14/2025
We appreciate your patience and are sorry for the confusion. While debit card generally arrive within 3 weeks, both you and we are subject to the postal mailing system, therefore, at times, mailing can take up to 4 weeks. We are sorry the bank representative advised they would need a card number, this is most unusual as they should easily be sure to find your account using your name and mailing address. If you would like to recontact them and speak with a supervisor, we would expect they can assist. Simply call 1-800-764-5376 and once the language is selected, as the customer, should select the first option to check the status of a card not received.
Kind regards.
Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business, and even though I still have nothing in hand, I want to close this. It's ridiculous how much I have had to chase this company, and now they suggest I contact their "bank" yet again.If I do not receive something from them, I will escalate this to their management, and Consumer Protection.
Regards,
***** *****
Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two toothbrush sets, the white one was damaged a year ago, you replaced one for me, and the other one is not working now because of the same battery problem. You have a global warranty, but now the other one is in China, and China does not support global warranty. The United States only pays for domestic shipping. Since oral b cannot solve this problem, I require refund,thank you!Business Response
Date: 07/01/2025
Thanks for reaching out to Oral-B and the Better Business Bureau.
Please keep an eye out for an email from us directly regarding your refund.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in regards to the Pampers Rewards club program. I have been scanning barcodes to obtain rewards in their program and have obtained roughtly $40 worth of coupons. I am not able to use them becuase they never have rewards and diapers available at the same time. To be clear, when the $30 coupon is available to claim on their app, the diapers are out of stock at all retailers. This has happened multiple times in the past few years, I feel they are doing this deliberatly to not allow customers to use the coupons.Business Response
Date: 07/01/2025
Thank you for bringing your
experience to the attention of the Better Business Bureau regarding the Pampers
Rewards program. I sincerely apologize for the challenges you've faced in
redeeming your rewards and for the frustration caused by the availability of
both coupons and products. I want to assure you that this is not our intention,
and I will share your feedback with our team for further review.
To address your concern,
Pampers products are widely available in grocery stores, drugstores, and large
chain retail stores. However, we recognize that stock levels can fluctuate, and
it may be challenging to find both the rewards and the products at the same
time. For the most up-to-date information on pricing and availability, I
encourage you to visit Pampers.com. If you continue to experience difficulties
using your rewards, please reach out to our customer support team, who can
assist you further. In the meantime, as a onetime gesture of goodwill, we are
sending you a coupon to offset the cost of a package, please look for it via
postal mail in about three weeks. We value your loyalty and feedback, and we
are committed to improving the Pampers Rewards experience for all our
customers.
Thank you for your
understanding, and we appreciate your continued support of Pampers.Initial Complaint
Date:06/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a Swiffer 2 in 1 mop and I was not satisfied with it so I sent the documents required to their money back guarantee program last October. I followed up several times by email and phone number to no avail. I emailed them 2 weeks ago and customer service gave me a number to call. Then lastly someone answered and told me that they have my information and only my date of birth was not written, however it was not requested back then when I submitted my request. He took the info requested and told me the card will be mailed to me. The following day I received a voice mail telling me that the refund program have been discontinued recently and they will not be refunding me. I emailed their customer service again and they told me this is not true and that I should be refunded as I fulfilled all the requirementsand asked me to call the hotline again.Business Response
Date: 06/25/2025
Thank you for contacting the Better Business Bureau (BBB) and Swiffer.
We are very sorry to hear about your difficulty with the money back guarantee process. Although we do not have access to Money Back Guarantee submissions, we would be happy to look into this further and see how we can help.
Please respond directly with which product you purchased, a copy of what you submitted or, an example of what you purchased on the website. This will allow us to look into things further.
Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.Customer Answer
Date: 06/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and I have attached the screenshot they requested. I will wait to see their response and if they will resolve the issue or not, as they already have this info.
Regards,
******* *********Business Response
Date: 06/30/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Swiffer.
Again, we are sorry for your experience and appreciate your patience while we looked into this further. As mentioned previously, we do not have access to Money Back Guarantee submissions. However, because we value you as a consumer, we would be happy to issue a prepaid card in the amount of $18. We ask that you allow 3 weeks for delivery.
We are sorry for your experience and appreciate the opportunity to address your concernsCustomer Answer
Date: 06/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will look out for the card as they promised.
Regards,
******* *********Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased expensive electric toothbrush that would not charge. Sent for warranty repairs in ******. They could not repair. New brush coming from ******* ***. Package has been stuck in customs for weeks now because it requires a commercial invoice. No one cares, no one knows how to get what is needed and I want the brush delivered or I want a refund.Business Response
Date: 07/17/2025
We appreciate your patience while we research the status of the shipment of a new Oral-B brush and are sorry for the delay. Good news, we confirmed the original shipment cleared customs and was delivered Monday. As background, there have been delays in ******** customs recently due to unknown changes in the importation process of some goods that our Shipping Team is working to resolve. In the meantime, we had already reshipped a replacement assuming the unit was lost in the mail, so you may receive a second mailing. If so, feel free to keep it.
Again, thanks for your patience.
Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This complain is regarding case 26340745. On Feb 10, I called Oralb hotline telling them my brush bought from ******** **** is missing the brush head. They had my receipt of $114.96 and the picture of the product ont he same date. On Feb 27, after sending a few email, they replied they still do not have an update. On Mar 19, they said I can send it back for refund and on Mar 20 they confirmed the refund period has extended.
On Mar 31 I sent the product. It costed $17.66. Upon delivery, there were no one available to sign for the package, and since they did not pick it up from postal office, it was returned to me in late Apr.
On Apr 28, I sent the product again using a faster service. It costed $18.7. Later in the same week they signed for the package.
I sent them email requesting the $114.96, $17.66 and $18.7 refund. Email was sent on Apr 28, May 12, May 20, May 30, and June 7. All were being ignored and no prepaid card was sent to us.
In our province, there were no postal interruption, all mails were processed properly. So they have no reason delaying the refund like that. They owe me refunds of $151.32 and up till now ignored all my messages.
Please forward this complain. Thank you very much.Business Response
Date: 07/01/2025
Thanks for reaching out to Oral-B and the Better Business Bureau.
We're sorry to hear that you never received our email on 06/12. Please keep an eye out for an email from us directly regarding your refund.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 07/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Regarding ********
Please reopen case as the company wants to wait for their chèque. I have not been able to receive it so far.
Regards,
******** ***
Business Response
Date: 07/14/2025
We appreciate your patience. Please know the refund is coming in the form of a prepaid debit card, not a check as mentioned in your previous response. We want to ensure you're looking for the correct type of mailing.
Kind regards.
Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
I have not received any cards: no prepaid/debit/gift or any form of cards.
If you send the card via email, please let me know when and where it was sent. If you shipped it, please provide a tracking so I can anticipate a date. It has been too long since March, hasn’t it? And may I know which company’s prepaid card is it? For grocery or for oral b? Please understand, $152 is not a small amount.
Thank you.
Regards,
******** ***
Business Response
Date: 07/24/2025
We hope this message finds you well. Please let us know if you received the debit card issued.
Kind regards.
Customer Answer
Date: 07/24/2025
Better Business Bureau:
I would like to reply to the question the merchant asked:I have not received any cards so far.
Regards,
******** ***
Business Response
Date: 07/25/2025
Thank you for letting us know you didn't receive the card. We did reach out to the bank that issues the debit cards on our behalf, and they advised the card was used in full on July 11. They further advised it was used in two transactions at a Wal-Mart store. We would recommend checking with others in your household to see if they used the debit card on your behalf. If you or someone you know didn't use the card, please contact the bank directly to open a fraud investigation. The bank advised you should call 866 326 8689 and select the option for lost card, that agent can start the
fraud process for you. I'm sorry we're not able to start the fraud process on your behalf.We hope you reach out the bank soon to resolve this issue.
Customer Answer
Date: 07/25/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Hello,First, no one in my household has received your card. Second, if you are sending a cash like thing why didnt you send it with tracking. Third, if it is a bank card why is it not protected with a PIN or did you included the PIN in the same letter? Also did it require at least an activation by me?It has been delayed over and over with different reason and now it’s like completely denial. I have requested a chèque in the beginning which is the safest but your company chosen to do it the most risky way - no password card without activation and send without tracking as well. I don’t even know if you sent it out as there were no proof at all. This is way too ridiculous. I called the number but I am not a client of that compant and I do not have the account number as well. I am also not agreed to provide my personal to a bank that I don’t even know or saw it in ******. I am requesting a chèque to be sent to me at soonest.
Regards,
******** ***
Business Response
Date: 07/30/2025
Please know, we do not send compensation in the form of a check nor do we send them via trackable shipping. We're happy to share you expected we would and are disappointed that we do not, but these are not services we provide. Again, we understand you stated did not receive the card but the bank confirmed it was used and the only option at this point is to file a fraud report with the bank. Please call them at ###-###-#### and select the option for lost card, that agent can start the fraud process for you. I'm sorry we're not able to start the fraud process on your behalf.Initial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased oral b glide floss picks and the floss is breaking off in between my teeth. Can barely get all my teeth flooded with one pickBusiness Response
Date: 06/11/2025
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
We are very sorry to hear about your experience with our Oral-B floss. Please know that, quality and safety are always our top priorities. We would like to learn more about your experience. Please call us toll-free between the hours of 9 AM and 6 PM Eastern at ###-###-####.
Again, we are sorry about your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.Customer Answer
Date: 06/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Oral B has not addressed the issue nor have they contacted me
Regards,
****** **** ****
Business Response
Date: 06/25/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.
Again, we are very sorry to hear about your experience. Please know that, Our floss products go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team.
Also, we will be issuing a prepaid card in the amount of $7 to compensate for the affected product. We ask that you allow up to 3 weeks for delivery.
We appreciate you reaching back out and giving us the opportunity to address your concerns.Initial Complaint
Date:06/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Look how many minutes I have been on the phone with this ugly company. I'm having a problem with the spruce weed killer they promised me a refund because it didn't work I spent $68 on the spruce to get away from the ******* and I called the toll free number and I've been on here like an idiot for 20 minutes with one woman answering and not knowing what to do with me. If this is how Proctor and Campbell runs their show they can keep their product. It's refundable it's refundable now I want the refund pleaseBusiness Response
Date: 06/11/2025
Thank you for reaching out regarding Zevo and we're sorry for your disappointment. In reviewing the attachment, it appears you tried to call the Professional Team, who do not handle Zevo consumer purchases, the actual number for Zevo Consumer Relations is ###-###-####. You are also welcome to chat with us during business hours or after business hours to send an email using by visiting www.zevoinsect.com. Please be sure to have the product and your receipt for purchase available so we can assist.
We look forward to hearing from you.
Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I've phone that number and they tell me to call Proctor and Gamble all's I want is a refund please Procter and Gamble is passing the buck here
Regards,
******* *****
Business Response
Date: 06/11/2025
We're sorry you were disappointed with our response. If you would like to reply to the Better Business Bureau with the details of your complaint, a photo of the product, and receipt, we would be happy to review your request.
Kind regards and we look forward to hearing from you.
Customer Answer
Date: 06/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.don't understand this company. The Better Business Bureau received a photo of the product. I don't have the product the product was tossed. The product was effective. Procter & Gamble promised some sort of gift card that's what the woman talked about on the phone but she was a little distracted she had a baby crying in the background and she was doing her customer service for Procter and Gamble from home evidently. All this was already provided. I have been looking for my gift card in the mail as promised. Is Procter & Gamble involved in some kind of recoil? Is there a reason they treat their customers inappropriately?
Regards,
******* *****
Business Response
Date: 06/12/2025
Thank you for your reply. Please know, the only photos the Better Business Bureau shared were a screen print to the P&G Professional Team, who does not handle Spruce and a photo of a computer screen, there were not photos of the product or receipt shared with us. In addition, in reviewing our records using your name, email, mailing address, and phone number we do not have a case for you. We're sorry, at this time we are not able to assist without additional information.
Kind regards.
Customer Answer
Date: 06/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Procter and gamble is the manufacturer of weed killer spruce. I sent sample photos and to prove my point. I do not have my receipt from **** ***** any longer. I do not have my receipt from **** ***** any longer. Procter & Gamble is the manufacturer of spruce I would simply like my money back please. Thank you
Regards,
******* *****
Business Response
Date: 06/17/2025
We appreciate you writing back regarding Spruce. As of this time, we have not received a photo of the product from the BBB. Since the receipt is not available, as proof of purchase, please reply to the BBB with a photo of the container of Spruce with your BBB complaint ID ******** written on the container or on a piece of paper with the product in the photo, we'll be happy to consider your request.
Kind regards.
Customer Answer
Date: 06/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.we will be happy to forward the photo of the two bottles that did not work for the weeds on our farm period I don't quite understand it's a yes or a no not a consider period if you're going to refund our purchase price then please say so by time is way too important to me on the farm then to fool around the company that says they will consider it either you're going to refund the money after my efforts or you are not. We await your reply
Regards,
******* *****
Business Response
Date: 06/24/2025
Thank you for writing back. As a onetime goodwill gesture, if we receive the information as requested, we will assist. Please review our previous response for the instructions.
Kind regards.
Customer Answer
Date: 06/26/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I am in the military and I am shipping out to Ukraine in 2 weeks. I have not had the case resolved the case is Not By Any Means resolved. Why am I not getting compensation from this company that promised me compensation? Please attend to this issue so it can be resolved before I leave. Thank you
Regards,
******* *****
Customer Answer
Date: 06/30/2025
My complaint is not resolved against Procter & Gamble please can we step it up a notch. This is absolutely ridiculous I am shipping out soon and I want this issue resolved. This is obviously not a nice company or else they would help the consumer as promised I tried calling back the toll free line and it was met with a woman with barking dogs that didn't know what she was doing quite clearly. Can we get this result pleaseBusiness Response
Date: 06/30/2025
We are sorry for any confusion; we are happy to assist with compensation once we receive a photo of the product as requested. While we did receive two photos with your report, they were not photos of the product. We understand the receipt is not available, please just sent a photo of the container of Spruce with your BBB complaint ID ******** written on the container or on a piece of paper with the product in the photo, we'll be happy to assist. If for some reason you're unable to provide this, please advise why.
Kind regards.
Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Who do I send the photo to? Being that I don't have the receipt anymore do I send the photo to the Better Business bureau? Because there's nobody else to send the photo to? Please let me know who to send the photo of the bottle of spruce. Thank you
Regards,
******* *****
Business Response
Date: 07/11/2025
We're happy to advise you can share the photo of the product with case number ******** handwritten on the packaging or on a piece of paper in the same photo to the BBB or you can send it us via your P&G case ********.
Kind regards.
Customer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I have already sent the better business view a picture of the product with the UPC better business bureau has everything period and why do you need this again period and how do I get it to again question mark I repeat you have all this now please send me the conversation spoken about on the phone before things went bad. Thank you
Regards,
******* *****
Business Response
Date: 07/24/2025
Please know, in your recent response you stated “I have
already sent the better business view a picture of the product with the UPC. “In
the BBB case the only two photos are of a desktop on a computer and of a phone
with another group within P&G, the photo numbers are below. As of this
time, no photo of the product with our case number has been shared with us by
the BBB. Again, please provide a photo of the product with case
number ******** handwritten on the packaging or on a piece of paper in the
same photo to the BBB or you can send it to us via your P&G case ********.
************************************
************************************We look forward to hearing from you.
Customer Answer
Date: 08/04/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.My name ******* ******. Is reopen my complaint against Procter & gamble. I have been in the hospital receiving foot surgery and I did not receive anything to respond to. I would appreciate you opening up back my complaint so I can then respond to anything Procter & Gamble has suggested in order to get my reimbursement. Thank you
Regards,
******* *****
Business Response
Date: 08/05/2025
Please know, in your recent response you stated “I have already sent the better business view a picture of the product with the UPC. “In the BBB case the only two photos are of a desktop on a computer and of a phone with another group within P&G, the photo numbers are below. As of this time, no photo of the product with our case number has been shared with us by the BBB. Again, please provide a photo of the product with case number ******** handwritten on the packaging or on a piece of paper in the same photo to the BBB or you can send it to us via your P&G case ********.
************************************
************************************
We look forward to receiving the proof of purchase.Customer Answer
Date: 08/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. When Procter & Gamble promised me a gift card I relied on that and threw the product away. I sent the Better Business Bureau everything they needed originally. I use a lot of PG&E products at my bed and breakfast and I resent this Behavior on their part. I simply want the gift card promised me that would be the fair resolution. I buy hundreds of products a year I don't understand this company and I don't understand the customer service agent that seem to be inept on their toll free number. You have babies crying in the background kids screaming dogs barking television's blaring and numerous distractions. Please help me get the gift card promised
Regards,
******* *****
Business Response
Date: 08/22/2025
We're sorry for your continued disappointment. Using the name, phone number, email address, mailing address provided, we do not have a case beyond the report from the Better Business Bureau, therefore our team could not have sent a debit card previously, nor is it likely we would promise one based on our policies and amount requested. As shared previously, the number you showed in a photo was for the Professional Line, they do not handle this product. If there is different information to identify you, we can look under, we'll be happy to do that. Again, based on the information provided, without proof of purchase, we cannot refund the amount requested.
Kind regards
Customer Answer
Date: 08/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This was not a professional line. I am a senior citizen I don't buy a professional line. I was promised a refund by a customer service rep in the form of a gift card. I am going to boycott this company and not buy anything else from them unless this problem is fixed. Just send me the gift card that the agent told me about before we were disconnected. Why would you terrorize a senior citizen and put them through all of this craziness. I am a good customer
Regards,
******* *****
Business Response
Date: 08/28/2025
Please know, we're sorry you continue to be disappointed. As
shared previously, we have no record of a call or other communication from you.
In addition, generally if a consumer is unhappy with a product, submission of
the remaining product and/or receipt may be required for compensation. Since
the product nor receipt were kept and there is no record of you reaching out to
us outside of the Better Business Bureau (BBB) communications, we cannot refund
the $68 requested. However, as a onetime gesture of goodwill, we will refund
$34, we will not consider more. If you were to have a similar issue with any of
our P&G products in the future, we recommend you retain both the
product/packaging and receipt as those would likely be required for us to
consider compensation. Please look for the debit card to arrive at the address
provided to the BBB in about 3 weeks.
Kind regards.Business Response
Date: 09/02/2025
Again, we are sorry you are disappointed. As shared
previously, you provided the BBB a photo of your phone calling the professional
line, therefore, it appears by accident or not, you called a professional line.
That team does not work with Spruce, and our team that does handles Spruce has
no record of a phone, email, or chat using your phone number, email, mailing
address, or name.
Since you are unable to provide proof of purchase for the
$68 you mentioned, we are not willing to provide a refund. However, as stated
previously, as a one-time gesture of goodwill, we will refund $34, we will not
consider more. Please look for the debit card to arrive at the address provided
to the BBB in about 3 weeks.
We now consider your case closed and while we're always
disappointed to lose a consumer, we understand if you elect to longer purchase
P&G products. However, if you do, please know if you were to have a similar
issue with any of our P&G products in the future, we recommend you retain
both the product/packaging and receipt as those would likely be required for us
to consider compensation.Please know we wish you the best.
Customer Answer
Date: 09/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below. I have gotten rid of my PO box I do not have PO Box anymore and I will put a forwarding on there but your mail might cross with my mail. I have decided not to renew my box after 20 years. As a senior this is important to me to not spend extra money. I will take the $34 one half of the money spent on Spruce. Would you mind mailing it to my home address please? Or is it too late and you have mailed it to the PO Box already. My address is **** ******* ***** ******* **** ******* *** ****** ***** ********* *** please confirm your mailing. Thank you
Regards,
******* *****
Business Response
Date: 09/04/2025
Thank you for writing back, please know our offer to refund a partial amount has been rescinded based on new information you provided. As background, the number of reports from your physical address far exceeds what we feel is reasonable. Multiple reports from multiple individuals have been received and our team has sent many letters advising we will no longer provide assistance. Variations of the address, including apartment numbers, do not impact our decision, it is considered one household. As shared previously in letters to the residence, in order for P&G to consider compensation, you will need to retain the product and return it for consideration of compensation, but not a guarantee of compensation.
Customer Answer
Date: 09/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.This company sounds very confused. Our PO Box is ** *** *** ********* *** ****** *****. This company sounds like they are a mess. Our family has purchased these products over and over again for years. I don't understand why they offer a replacement and then they take it back and then they offer it half and then they take that back? This seems very sociopathic. I understand Procter & Gamble also tests on animals our family does not like this. Please have the company give the partial refund they promised so that we may continue to purchase products and feel comfortable that we have a backing of a ethical company. Thank you
Regards,
******* *****
Initial Complaint
Date:06/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On their site, they have a promotion that if you spend $50 or more on eligible items you will qualify for a $15 prepaid visa gift card. I made a purchase at *** and my total of the qualified items was . The company is arguing that becuase I used extra care bucks which are a form of payment at *** bringing my total to 43$ that I do not qualify. However, no where in there terms and agreements to the rebate offer at the time of purchase does this imply that I cannot use a store credit/gift card or store money to pay for an item. The terms state that so long as the total is $50 or more after coupons. My total is. I have been emailing them over a week and they are refusing to address my concern. They have bounced me to 6 different people, none of whom are answering my question nor escalating to a supervisor. Then they direct me to the terms which is a broken link. They are committing shady practices and know there is nothing barring a customer for paying for an item in the terms. Nothing in the terms states you cannot pay with walgreens cash or extracare bucks. They need to be held accountable and I want the $15 for the items that was approved and they are refusing to escalate and cannot provide proof that extra care bucks cannot be used for purchase AT THE TIME OF THE SUBMISSION. I have received emails from 6 different agents, all of whom are not listening, do not even disclose a last initial so for all I know it could be a bot or someone who doesn't work for P&G as well as no disclosure of their title. It is pathetic and disturbing they way they have been handling this for the last week and it needs to be addressed.Business Response
Date: 06/17/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
P&G. We’re sorry to hear about your experience. While we do not handle
rebates through us at consumer relations, we’d like to assist.
Our promotion terms and conditions state “rebate excludes
trial/travel size. Rebate applies to the price paid after any coupon or
discount has been applied.”, which the *** extra care bucks are a discount. To
that end, please keep an eye out for an email from us directly regarding this
rebate.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.Initial Complaint
Date:06/06/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid over $200 for a toothbrush that stopped charging. I bought a couple new chargers to see if that was the issue and it's not. I go to the oral b website to submit a claim to have it fixed and when I indicate that their troubleshooting methods did not work, it just spins around and around each time. I had my husband and sister both try on their phones and got the same things. After buying chargers and trying to get it resolved to be fixed multiple times, 3 months later and i still can't use my toothbrush. I am very upset as I can't afford another $240+ toothbrush. I need to be able to get through the process but it seems there is an issue with the website.Business Response
Date: 06/11/2025
Thank you for reaching out to the Better Business Bureau (BBB) and
Oral-B. We’re sorry to hear about your experience with trying to contact us, as
well as with your toothbrush. We’d be happy to assist you.
Our products go through many quality checks and we try our very
best to make sure they reach you in perfect condition. We're very sorry that
wasn't the case with your recent purchase. The information you've provided is
quite helpful and we'll make sure it's shared with our Quality Assurance Team.
Thank you for taking the time to let us know. We’ve also shared your feedback
regarding our website with our technical team.
We offer a two year warranty from the date of purchase, so long as
you have a copy of your receipt/invoice. In order to assist, we’d like to
gather some additional information. To that end, please keep an eye out for an
email from us directly regarding information about your toothbrush.
Again, we are sorry for your experience and appreciate the
opportunity to address your concerns.
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