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Business Profile

Computer Software

ConstructConnect
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

4.36

Average of 137 Customer Reviews

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Review Details

  • Dustin O

    Date: 09/24/2024

    Dustin O

    Date: 09/24/2024

    When used correctly, this is an efficient service. Both public and private listings. This service may not be for every business, for us it works well. This service allowed us to find projects and contact details for tender projects. If your business is not familiar /capable with tendering process, this software is not for you. As a growing electrical contractor we had success.

    ConstructConnect

    Date: 09/26/2024

    ******, thank you for taking the time to share your feedback. We're pleased to hear that ConstructConnect has given you the return on investment you intended. It's customers like you that make our efforts truly worthwhile.

  • KEVIN C

    Date: 08/29/2024

    KEVIN C

    Date: 08/29/2024

    Terrible Company to deal with. You sign for a year, and they automatically renew. When you try to cancel, they are always in meetings. When you finally do, they keep the 12-month fee they charged ahead for the next year. Our plan was one year, and they told us it had to be in writing 30 days ahead, or they keep the whole new year's fee.

    ConstructConnect

    Date: 09/06/2024

    *****, I'm sorry to hear this was your experience.
    You're correct, our terms state that we require a 30 day written notice for cancellation so we have adequate time to process your request. If you submitted this written notice, could you please send a screenshot to ************************************** We will investigate your request further after reviewing your message.
    In the meantime, your Customer Success Manager is available to provide additional training to ensure you get your return on investment. From your account I can see that you did not partake in the free training that we offer to new users, I highly recommend going through this training. Is there a better email address to send you notices about your renewal and training?
    Best,
    Customer Advocacy at ConstructConnect

  • STEVE E

    Date: 08/05/2024

    Bill me in may after I told them in 1/15/2024 not to they are scammer that just steal form you.

  • Al S

    Date: 07/27/2024

    I think Construct Connect is a total rip off, I bought a perpetual license for ********* (1595.00 US) 3 years ago and now if I want to use the software in the future I have to pay for a maintenance plan else I am unable to activate it, so I say ***** you Construct Connect I will never deal with you again.

  • Donna T

    Date: 07/11/2024

    Donna T

    Date: 07/11/2024

    i took out a subscription. i am familiar with reading blue prints. however the information needed to bid a job for spray foam isnt available with the info provided. so having this subscription is a complete waste of the money i paid.

    ConstructConnect

    Date: 07/15/2024

    Hello ****** I’m sorry to hear you have yet to see the value in your ConstructConnect subscription. While spray foam is not a product likely to be specified within blueprints, there is still plenty of value to be had from ConstructConnect’s robust database of construction projects. Ashlyne R****, your account manager, will assist you in finding the spray foam insulation searches she created for you so you can call the associated contacts to form that connection and submit your bid. We also want to make you aware that you have yet to activate your subscription with ********** Ashlyne will also assist you in setting that up. Please check your email for a message from Ashlyne. Kind regards, Kelsey E***** ConstructConnect Community Manager

  • Chris H

    Date: 05/11/2024

    They are fraud! Go somewhere else! This is no good

  • Adriana M

    Date: 03/13/2024

    I would leave a zero star review if that was possible.We decided to give this company a go a year ago because we thought we would benefit from the leads. We didn't and the way the system works didn't suit our timeframes. We didn't know there was an automatic renewal and they charged us for another year. We called right away and apparently the only way to cancel was to reach out to our sales rep (*******************).We've been trying to reach him by phone, voice mail and emails since January 2024, it's already March and still impossible to get a hold of this person.We wish we looked at the reviews before signing up for this SCAM!

  • Aidin E

    Date: 02/15/2024

    Avoid Conectconnect to protect your finances. Despite signing up for their software and paying approximately $4800, I was never informed about the auto-renewal by the salesperson.On October 26, 2023, I received an email notification charging me another ~$4800 for the renewal. I promptly responded within less than 2 hours, stating that I did not authorize the transaction and requesting the cancellation of the subscription.Unfortunately, after 4 months, I have not been able to secure a refund, despite requesting cancellation just 2 hours after the charges were made. I find myself almost $10,000 deep in what seems to be a scam, having never used the service.

  • Terrell C

    Date: 01/31/2024

    Terrell C

    Date: 01/31/2024

    they fommosed a goose with me. Told me i could sign up for 3 months to see if i liked it and just canceled and even had that for the payment method then hit me with the you signed a 12 month contract when I left was told very rudly yeah I can cancel this in october.

    ConstructConnect

    Date: 02/01/2024

    We are not happy to hear about your dissatisfaction with the interface. While we offer quarterly payment plans, we only sell annual subscriptions that require signature. We would like the opportunity to work with you more closely to ensure that you get the most out of the platform in your remaining 9 months. Please let us know If additional training is something that you would be interested in scheduling. Erin T****** Customer Advocacy Director ConstructConnect

  • Nicholas F

    Date: 01/28/2024

    Nicholas F

    Date: 01/28/2024

    None of the projects are viable and we paid $2000. They will not return our money and no one is helping us use the software anymore.


    Additional comment


    They only responded because I reached out multiple times and left a review on BBB We have not made a single dollar from the $2000 we spent and there are no good leads for my company. I would not suggest hiring this site.


     

    ConstructConnect

    Date: 01/30/2024

    At ConstructConnect, we were surprised to hear about ******************** frustrations. Her Account Manager reached out to her to help to better understand and resolve the issues she has been experiencing. Together, they discussed how to search the database in a few different ways to optimize her specialized trade area. Additional one-on-one training was offered and is being considered by the customer. **************** appreciated the outreach and will adjust her search approach as discussed. Should she need additional help, she promises to reach out to her Account Manager if necessary.

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