Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/27/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ConstructConnect subscription for my construction company on or about May 28, 2026. We perform site development, earthwork, and underground utility work in Southwest Florida. I purchased the service primarily to access relevant private-sector bidding opportunities within a reasonable distance of our Cape Coral office
  After using about 98% is public work. I found very few commercially practical private opportunities in our market and requested cancellation in July 2026. ConstructConnect refused, stating I was “locked in for 12 months.”
  ConstructConnect first stated there were 35 relevant private projects and later claimed approximately 70 private Division 31 and 33 projects had been available since I subscribed. I repeatedly requested the historical project list supporting that claim so I could verify what qualifying private opportunities were actually available between signup and my July cancellation request. They have not provided it.
  Instead, ConstructConnect told me to include “Pre-Construction/Negotiated” projects and sent a screenshot of 35 CURRENT projects. That does not answer my request for historical data. Their screenshot also illustrates the problem: only about two projects appear to be roughly one hour from our Cape Coral office, while many others are about two hours or more away each way, including projects in Bradenton. For a sitework/utility contractor mobilizing crews, trucks, and heavy equipment, those are not commercially equivalent to local opportunities.
  ConstructConnect also claimed a representative attempted to contact me several times in July, but I found no related emails or voicemails. I asked for the dates, methods, and contact information used, and that information was not provided.
  This is not buyer’s remorse. I raised the issue shortly after subscribing, requested cancellation, and repeatedly asked ConstructConnect to substantiate its claims. I am attaching my screenshots and correspondence for review.

  Business Response

  Date: 09/03/2026

  Marketplace
  Resource Consultant
  BBB
  Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1
  E. 4th Street, Suite 600
  Cincinnati,
  OH, 45205
  9/3/2026
  Response
  to Complaint ID: REMOVED
  Thank
  you for sending us the details of Mr. REMOVED’s complaint. This matter is
  still under investigation. We’re communicating with parties internally to understand
  the situation. We apologize for the delay, but want to ensure we have all
  relevant information.
  We
  will continue to investigate and update Mr. REMOVEDno later than Wednesday of
  next week (September 9 , 2026).
  Kind
  regards,
  KREMOVED
  E.
  ConstructConnect

  Customer Answer

  Date: 09/03/2026

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  
  Mr. AREMOVEDMREMOVED

  
  

  Thank you for providing the additional screenshot. At this point, I do not believe further back-and-forth regarding this matter will be productive.

  The latest list reinforces the issue I have raised from the beginning. My company performs site development, earthwork, and underground utility construction, and our practical operating area is approximately one hour of travel or less each way from our Cape Coral office. Mileage alone is not an accurate measure of a reasonable construction service area because actual travel time depends heavily on available routes and traffic.

  I have attached screenshots showing actual driving times from our office to several locations represented in the project list. Examples include approximately 1 hour 43 minutes to Palmetto, 1 hour 22 minutes to Englewood, and nearly 3 hours to Hobe Sound (150 miles) contradicting info. In contrast, Fort Myers is approximately 22 minutes and Bonita Springs approximately 50 minutes from our office.

  Based on the list you provided, I identified only approximately two projects that fall within what I consider a commercially reasonable operating distance of one hour or less each way. Two practical opportunities over approximately one quarter is completely inadequate for the purpose for which I purchased this service.

  For comparison, I began using BuildingConnected around the same time. Since then, I have submitted approximately 31 bids through that platform and have received approximately 70 private opportunities in my immediate operating area. I mention this not to compare two products feature for feature, but to demonstrate that there is substantial private construction activity in the market we actually serve.

  I also want to be clear that I have repeatedly requested the historical information supporting ConstructConnect's claim regarding approximately 70 qualifying private projects available since I subscribed. Instead, I have now been provided different current searches, including Pre-Construction/Negotiated projects and Post-Bid projects. A current list of projects already classified as Post-Bid does not establish which projects were actually available and actionable during the period before I requested cancellation in July.

  I have made numerous good-faith attempts to resolve this directly. Since ConstructConnect continues to refuse cancellation, I have now filed complaints with the Federal Trade Commission and Better Business Bureau, documented my experience through consumer review channels, placed a stop payment against further charges, and disputed the charges with my financial institution, including the initial payment. I am also considering available legal remedies.

  All correspondence, screenshots, search results, payment records, cancellation requests, driving-distance documentation, and ConstructConnect's responses are being retained as part of my dispute documentation.

  My position remains unchanged. I requested cancellation in July because the service was not providing a commercially reasonable volume of relevant private opportunities within the market my company actually serves. I am requesting cancellation of the subscription, reversal of the disputed charges, waiver of the remaining contractual balance, and no further billing.

  Unless ConstructConnect is prepared to resolve the matter on those terms, I do not believe additional discussion regarding current project counts will be productive.

  The next communication will be with my attorney. Thank you for providing adequate evidence to support my claim. Have a great day!

  
  

  
  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 09/09/2026

  ConstructConnect
  appreciates the opportunity to respond to Mr. REMOVED’s concerns. We
  understand that travel time and geographic proximity are important
  considerations for his business. Our review confirms that private-project
  opportunities were available through Mr. REMOVED’s account during the
  subscription period; differences in project location, travel time, project
  stage, or business fit do not establish that the contracted service was
  unavailable or improperly provided. Accordingly, ConstructConnect is unable to
  approve Mr. REMOVED’s requests for cancellation. We remain dedicated in
  assisting Mr. REMOVEDto get the most out of his ConstructConnect
  subscription, and he is welcome to reach out to his account manager at
  ###-###-#### to receive additional assistance at any time.

  Customer Answer

  Date: 09/10/2026

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included 

  No, ConstructConnect has not addressed or resolved my complaint.

  Their response confirms that private projects existed somewhere within the search parameters, but that was never the central issue of my complaint. My concern is whether the subscription provided a commercially reasonable number of relevant, actionable private-sector opportunities for my site development, earthwork, and underground utility company within the market we actually serve from Cape Coral, Florida.

  ConstructConnect previously claimed that approximately 70 qualifying private projects had been available since I subscribed. I repeatedly requested the historical list supporting that statement so I could verify what opportunities were actually available between my May 2026 signup and my July cancellation request. That historical information still has not been provided, including in this BBB response.

  ConstructConnect instead provided searches containing current Pre-Construction/Negotiated projects and later Post-Bid projects. Their Post-Bid search produced 33 projects. After reviewing the locations, only approximately two were within what I consider a commercially reasonable travel distance of approximately one hour or less each way from our Cape Coral office. Other results included locations such as Palmetto, approximately 1 hour 43 minutes away, Englewood, approximately 1 hour 22 minutes away, and Hobe Sound, approximately 3 hours away one way based on the driving searches I documented.

  For a civil/site contractor, travel time is not a minor preference. Our work requires mobilizing employees, supervision, trucks, heavy equipment, fuel, materials, and deliveries to a project repeatedly. A project several hours away each way is not commercially equivalent to a local bidding opportunity simply because it appears within a software search.

  ConstructConnect's statement that differences in “project location, travel time, project stage, or business fit” do not mean the service was unavailable does not answer my complaint. I have never claimed that I was unable to log into the service or that absolutely no projects existed. My complaint concerns the quantity and commercial relevance of the private opportunities provided and ConstructConnect's refusal to substantiate its claims after I requested cancellation.

  For comparison, since beginning to use BuildingConnected around the same time, I have submitted approximately 31 bids and observed approximately 70 private opportunities in my immediate operating area. This demonstrates that private construction activity exists in the market my company actually serves.

  ConstructConnect has made no offer of resolution. It has refused cancellation, offered no refund or billing adjustment, and continues to maintain that I am obligated under the subscription.

  I therefore do not accept the company's response as resolving my complaint. My requested resolution remains cancellation of the subscription, reversal/refund of the disputed subscription charges, waiver of the remaining balance, and cessation of future billing.

  
  
  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 09/29/2026

  REMOVED–

   

  Thanks so much for giving me a call earlier. I appreciate you reminding me of this complaint so I could follow up with you. Here is the following documentation/information you requested:

   

  1. A copy of the agreement/contract with Earthwork.

   

  Attached

   

  2. What is ConstructConnect cancellation policy?

   

  Our policy states if you wish to terminate your subscription as of the end of the initial term or any renewal term, you may do so on 30 days written notice prior to the beginning of a renewal term. Any notice of non-renewal will be effective at the end of your then-current subscription term. Products denominated as "one time" do not renew.

   

  3. Would ConstructConnect be willing to provide a goodwill gesture to resolve this complaint?

   

  Our services are provided for the contracted term, and current market activity indicates that there are meaningful private projects available in the customer’s area. While results can vary based on timing, project type, and how the service is being used, the availability of opportunities remains consistent with the purpose of the subscription.

   

  Thank you!

  Customer Answer

  Date: 09/29/2026

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Their reviews speak for themselves.  I am disappointed i did not investigate before signing up. None of my questions were answered by AREMOVEDMREMOVEDonly avoided. I have filed with REMOVEDand put a stop payment.  They will get no more money from this guy. And they must be a hurting business to do business this way to small contractors. 

  
  
  
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:03/09/2026

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  01/06/2026
  
  On January 6th, 2026, we purchase an additional seat of Quotesoft duct. Multiple installation sessions were scheduled; however, the first session was very brief, and no work was done completed, session lasted 5 minutes, the tech stated is not able to install Quotesoft duct, and the second session lasted approximately 30-45 minutes with no successful installation. The Tech just said our time was up and we need to reschedule another installation session. The only way to schedule a session is online and 14 days out is the soonest you can schedule another session.
  We have tried calling numerous times trying to contact them, unfortunately we have only reached voicemails, and despite leaving multiple messages, we have not received a phone call back except for them trying to sell us more stuff. The sales team was very responsive until we paid them $6,674.32, since then we have not been able to obtain any support or resolution since the purchase. We have since asked to be reimbursed by email and have only received empty responses, "let me check with management, and I will update you promptly" with no update from them.

  Business Response

  Date: 03/18/2026

  3/18/2026

  Response
  to Complaint ID: REMOVED
  

  Thank
  you for making us aware of this complaint issued by Mr. REMOVED. It is our understanding
  in the Customer Advocacy Department, that on March 11, Mr. REMOVEDand his Customer
  Success Manager had a phone conversation wherein the issue was resolved.
  

  If
  Mr. REMOVEDhas further concerns, please let us know.
  

  Kind
  regards,
  

  REMOVED
  ConstructConnect

• Initial Complaint

  Date:03/04/2026

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was using construction connect for my plumbing business. I agreed for a one year subscription. I never accepted automatic renewal. I needed to make sure that this would work for my company which it did not, but they took it upon themselves to renew my account without my authority or approval. I look on their website and I see many other poor guys with the same scenario. They have a fine print, which I never saw nor was I ever told that it would automatically renewed. I stated for one year only and the gentleman told me. Yes I gave him my credit card nnumber. He took a deposit, and I paid them every three months and they took it upon themselves to automatically renew my subscription without my permission. The day I saw that the charge posted on my bank account. I immediately called them and told them what were they doing? I Never got a response. I then had my bank stop payment, but they have continued and now have managed to take the money without my permission nor me using the site whatsoever, it doesn’t work for us. It was not useful at all. So now they want me to pay till the end of the year of 2026 for something I do not even use nor does it work properly please help.

  Business Response

  Date: 03/10/2026

  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky,
  Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  3/10/2026

  Response
  to Complaint ID: REMOVED

  Our team spoke with Mr. REMOVEDby phone on 3/04/2026
  after he noticed the renewal charge. During that conversation, our
  representative explained the contract terms and discussed his concerns. After
  that call, Mr. REMOVEDdisputed the charge with his bank, which resulted in a
  chargeback. Once a chargeback is initiated, our payment processor locks the
  transaction and we are no longer permitted to issue a refund, partial credit,
  or alternative adjustment on that same charge. In other words, we are required
  to await the outcome of the bank’s investigation rather than process any
  independent refund on our side.

  
  We understand that Mr. REMOVEDfeels the
  service did not meet his business needs. While we regret that the product was
  not a fit for his plumbing business, the renewal charge in question was
  assessed in line with the signed agreement and the automatic renewal terms he
  accepted. At this time, the renewal amount is under review through the
  chargeback process with his financial institution, and ConstructConnect will
  abide by the final determination made by the bank or card issuer.

  
  Thank you for your attention to this matter.

  
  Kind regards,
  REMOVED
  ConstructConnect

• Initial Complaint

  Date:01/15/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to have all of our email addresses in the account changed so that I had access to all communication. I manage and pay all billing. Our sales rep, REMOVED, went in and changed all the email addresses, or so I thought. Even when I login and look, it appears that all email addresses had changed. But apparently the renewal has an email address that I cannot see or change myself. So when renewal occurred, I never saw the email. I never saw anything until a $6000 charge hit my account. I immediately called to cancel, but REMOVEDwas on vacation. And then I start getting a canned email from a gentleman by the name of KREMOVED.“You have to give a 30 day notice“ I tried explaining that I never received the email, which they confirmed showed never opened. And they also confirm that only they can change the billing email address. Which REMOVEDwas supposed to do. They told me that I could call and talk to a manager by the name of YREMOVED. I have left about 10 messages, with no response. I’ve asked REMOVEDto call me multiple times, and she has not. This company makes it extremely difficult to cancel, and their MO is just to stop responding. In reading their Google reviews, I am not the only customer with this complaint about this company. It’s a shame that one business would treat another like this.

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026

  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to REMOVED’s complaint. As of a
  phone call that took place January 21st at 12PM EST, both parties
  (ConstructConnect and the customer) have reached a viable solution. This
  solution includes a full refund to the customer, and a demonstration of a new
  product we believe will match the customer’s business needs taking place on
  Friday of this week.  

  Kind regards,

  KREMOVEDEREMOVED
  Customer Advocacy Manager
  ConstructConnect

  Customer Answer

  Date: 01/21/2026

  Better Business Bureau:
  
  
  ConstructConnect has gone above and beyond any expectations I have had, and am very pleased with their response and their willingness to work with me on a potential program that may better fit the needs or our business.  Thank you to YREMOVEDfor his professionalism and courteous attitude as we worked through the issues.
  
  
  
  Regards,
  
  
  
  REMOVED
  

• Initial Complaint

  Date:01/14/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an email on 12/24 requesting to cancel our subscription which renewed on 1/1/26. They responded on 12/29 saying they were going to cancel the subscription. Simultaneously, our office mistakenly mailed out a check for the renewal. After Construct Connect said they were canceling our account, I asked when they were sending our refund back, they stated that they weren't. We are asking for our money back. This service does not work for us. The leads they provide is not the type of work we do.

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026
  
  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to the complaint submitted by REMOVED regarding their ConstructConnect subscription renewal and refund request. After a full review of the account history, payment records, and communications, ConstructConnect confirms that the terms of the agreement were followed appropriately.

  REMOVED’s renewal invoice (INVREMOVED) for $6,073.39 was paid by check and processed on December 18, 2025 (Payment ID REMOVED). Under the subscription agreement, once renewal payment is received and processed, the renewal is complete and all sales are non-refundable. At that point, the 2025–2026 subscription term was active and in good standing based on the customer’s payment.

  ConstructConnect provided advance notice of the renewal and the deadline for any changes. A renewal reminder email titled “Your Upcoming ConstructConnect Renewal” was sent on November 17, 2025 at 8:34 AM. That communication advised that the subscription would renew on January 1, 2026, and that any changes needed to be submitted in writing by December 2, 2025. System records show that this email was opened on November 17, 2025 at 8:51 AM and again on December 15, 2025 at 8:08 AM, both prior to the renewal date and after the written-change deadline.

  The renewal process for the prior year’s term followed the same pattern. A renewal reminder was sent on November 2, 2024 at 8:32 AM for the January 1, 2025 renewal. That email was opened on November 4, 2024 at 8:06 AM and again on November 5, 2024 at 8:51 AM. Payment for that renewal, in the amount of $5,531.82, was also submitted by check. This demonstrates a consistent, customer-initiated renewal process across multiple years: the account was not auto-renewed, and in each term REMOVED proactively remitted payment by check after receiving and opening renewal reminders.

  After the 2025–2026 renewal payment had already been processed, REMOVED contacted ConstructConnect to request cancellation. In a subsequent conversation with REMOVED from REMOVED, he shared that they did not feel the service had delivered value and stated that the company was not pursuing new construction work. We reviewed that the account had transitioned from a REMOVED-only subscription to REMOVED, and that no formal training had been completed on the newer platform. During that discussion, we explained that the ConstructConnect platform includes remodel and renovation opportunities as well as new construction, and we offered to review the account together to identify opportunities more closely aligned with their business focus. REMOVED declined further discussion about how to optimize use of the platform and instead requested cancellation only.

  
  At that time, our representative reiterated the applicable contract terms. The agreement requires 30 days’ written notice prior to renewal for any changes or cancellation. In this case, the cancellation request and discussion occurred after the renewal date and after the payment had been processed for the new term. Because the agreement also clearly states that payments are non-refundable once renewal is processed, we informed REMOVED that we were unable to cancel the active term or issue a refund. At REMOVED’s request, leadership contact information was provided so REMOVED could pursue further review if they wished.

  We understand that REMOVED is dissatisfied and feels that the service did not match the type of work they pursue. We regret that they did not experience the value we aim to deliver and did attempt to address their concerns by reviewing the subscription history, explaining the breadth of project types (including remodel and renovation), and offering additional support and training to help them find more relevant opportunities. However, the cancellation notice and refund request were made only after renewal was complete and payment had been voluntarily submitted and processed. In light of the clear contract provisions regarding notice requirements and non-refundable payments post-renewal, ConstructConnect is not able to provide the requested refund.

  In summary, renewal notices were sent in advance and opened in both renewal years; payment was voluntarily submitted by check for each term; the account was not auto-renewed; cancellation notice was received only after the renewal was processed; and the agreement explicitly states that payments are non-refundable once renewal is complete. Based on these facts, ConstructConnect adhered fully to the contract terms and standard renewal process. While we cannot issue a refund for the current term, we remain willing, within that term, to work with REMOVED to help them better utilize the platform and locate opportunities that may be more aligned with their business needs.

  Kind regards,

  Customer Advocacy Manager
  ConstructConnect

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026
  
  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to the complaint submitted by REMOVEDregarding their ConstructConnect subscription renewal and refund request. After a full review of the account history, payment records, and communications, ConstructConnect confirms that the terms of the agreement were followed appropriately.

  REMOVED’s renewal invoice (REMOVED) for $6,073.39 was paid by check and processed on December 18, 2025 (Payment ID REMOVED). Under the subscription agreement, once renewal payment is received and processed, the renewal is complete and all sales are non-refundable. At that point, the 2025–2026 subscription term was active and in good standing based on the customer’s payment.

  ConstructConnect provided advance notice of the renewal and the deadline for any changes. A renewal reminder email titled “Your Upcoming ConstructConnect Renewal” was sent on November 17, 2025 at 8:34 AM. That communication advised that the subscription would renew on January 1, 2026, and that any changes needed to be submitted in writing by December 2, 2025. System records show that this email was opened on November 17, 2025 at 8:51 AM and again on December 15, 2025 at 8:08 AM, both prior to the renewal date and after the written-change deadline.

  The renewal process for the prior year’s term followed the same pattern. A renewal reminder was sent on November 2, 2024 at 8:32 AM for the January 1, 2025 renewal. That email was opened on November 4, 2024 at 8:06 AM and again on November 5, 2024 at 8:51 AM. Payment for that renewal, in the amount of $5,531.82, was also submitted by check. This demonstrates a consistent, customer-initiated renewal process across multiple years: the account was not auto-renewed, and in each term REMOVEDproactively remitted payment by check after receiving and opening renewal reminders.

  After the 2025–2026 renewal payment had already been processed, REMOVEDcontacted ConstructConnect to request cancellation. In a subsequent conversation with REMOVEDfrom REMOVED, he shared that they did not feel the service had delivered value and stated that the company was not pursuing new construction work. We reviewed that the account had transitioned from a Bulletin-only subscription to Project Intelligence, and that no formal training had been completed on the newer platform. During that discussion, we explained that the ConstructConnect platform includes remodel and renovation opportunities as well as new construction, and we offered to review the account together to identify opportunities more closely aligned with their business focus. REMOVEDdeclined further discussion about how to optimize use of the platform and instead requested cancellation only.

  
  At that time, our representative reiterated the applicable contract terms. The agreement requires 30 days’ written notice prior to renewal for any changes or cancellation. In this case, the cancellation request and discussion occurred after the renewal date and after the payment had been processed for the new term. Because the agreement also clearly states that payments are non-refundable once renewal is processed, we informed REMOVEDthat we were unable to cancel the active term or issue a refund. At REMOVED’s request, leadership contact information was provided so REMOVEDcould pursue further review if they wished.

  We understand that REMOVEDis dissatisfied and feels that the service did not match the type of work they pursue. We regret that they did not experience the value we aim to deliver and did attempt to address their concerns by reviewing the subscription history, explaining the breadth of project types (including remodel and renovation), and offering additional support and training to help them find more relevant opportunities. However, the cancellation notice and refund request were made only after renewal was complete and payment had been voluntarily submitted and processed. In light of the clear contract provisions regarding notice requirements and non-refundable payments post-renewal, ConstructConnect is not able to provide the requested refund.

  In summary, renewal notices were sent in advance and opened in both renewal years; payment was voluntarily submitted by check for each term; the account was not auto-renewed; cancellation notice was received only after the renewal was processed; and the agreement explicitly states that payments are non-refundable once renewal is complete. Based on these facts, ConstructConnect adhered fully to the contract terms and standard renewal process. While we cannot issue a refund for the current term, we remain willing, within that term, to work with REMOVEDto help them better utilize the platform and locate opportunities that may be more aligned with their business needs.

  Kind regards,

  Customer Advocacy Manager
  ConstructConnect

• Initial Complaint

  Date:12/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was auto renewed last year because they sent the renewal to employee that is no longer here. I have called over the last two weeks and emailed them several times to make sure they don't auto renew us this year but no one calls back or replys, quick to take my money. A sales person reached out to me, when I told him my issues he ghosted me.

  Business Response

  Date: 12/16/2025

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  12/16/2025
  
  Response to Complaint ID: REMOVED
  
  Thank you for allowing us the opportunity to clarify the
  details of REMOVED’s account at ConstructConnect.
  
  After reviewing the account, our records show that the
  customer’s request to cancel was received after the renewal for the prior term
  had already processed. Under our standard policy, we require written notice of
  cancellation prior to the renewal date in order to stop the upcoming term and
  issue a refund, so the account and charges initially remained in place. The
  customer then initiated a chargeback with their bank. The first chargeback, in
  May, was decided in ConstructConnect’s favor and the charges were temporarily
  upheld. The customer pursued a second chargeback in July, and that dispute was
  decided in the customer’s favor. At that time, we cancelled their account and
  processed a refund in the amount of $2,917.20 on 7/21/25.
  
  The account has been fully cancelled since July 2025, and the
  customer is no longer active with ConstructConnect. There are no future
  renewals scheduled, and no additional charges will be assessed on this account.
  We understand the customer’s frustration with the experience and regret any
  inconvenience they encountered while trying to resolve their concerns. We also
  wanted to clearly document that the account has been cancelled and that the
  customer did ultimately receive a full refund for the renewed term in question.
  
  If you require any additional documentation or clarification
  regarding this account, we will be happy to provide it.
  
  Kind regards,
  
  KREMOVEDEREMOVED
  ConstructConnect

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an annual contract with Construct Connect running 04/30–04/29 each year. I received our renewal notice in March 2025 and worked with Sales Rep BREMOVEDHREMOVEDwho adjusted our services and sent a new renewal invoice. On 03/14/2025, I prepaid the $7,544 renewal by credit card and received confirmation.
  
  On 03/18/2025, before the new term began, our company decided to cancel the renewal. I called BREMOVED, who referred me to our account rep, JREMOVEDBREMOVED. I left a detailed voicemail and sent follow-up emails on 03/28, 04/03, 04/11, 04/14, and 04/17, but received no response. BREMOVEDconfirmed only JREMOVEDcould issue refunds. I also contacted the company’s 1-800 line, where I was referred to managers JREMOVEDCREMOVEDand KREMOVED. Both acknowledged my messages but said only JREMOVEDor JREMOVEDCREMOVEDcould process a refund.
  
  After multiple failed attempts to resolve the issue before the 04/30 renewal start date, I filed a credit card dispute on 04/25/2025. My card issuer placed a hold on the $7,544 charge pending Construct Connect’s response. Afterward, JREMOVEDBREMOVEDemailed stating our renewal was cancelled but that no refund would be issued, citing contract language that payments are “nonrefundable.”
  
  Our position is simple: the $7,544 prepayment was made well in advance, the renewal term never started, and no services were used. We paid early, requested cancellation before the start date, and acted in good faith. The company’s refusal to issue a refund shows a lack of customer service and consideration for fair business practice.
  
  I am requesting a full refund of $7,544 for the unused 04/30/2025–04/29/2026 term.

  Business Response

  Date: 10/30/2025

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  * REMOVED, Suite REMOVED
  REMOVED, OH, REMOVED
  
  10/30/2025
  
  Response to Complaint ID: REMOVED
  
  Thank you for sharing this complaint with us.
  
  We understand the customer prepaid on 03/14/2025 for the
  04/30/2025–04/29/2026 term and then requested to cancel. We are committed to a
  fair resolution and appreciate the opportunity to fully review this matter.
  
  To ensure our review is complete and accurate, we would like
  to fully understand the timeline of events. We respectfully request
  documentation of the first time the customer requested cancellation. Acceptable
  documentation may include the initial email, a screenshot of the sent message,
  voicemail details (date/time and number called), or a case/ticket reference
  number associated with that initial request. These materials can be uploaded
  via the BBB portal or sent directly to [email protected].
  
  Upon receipt of this documentation, we will promptly complete
  our internal review and follow up through the BBB with our determination.
  
  We understand there was miscommunication taking place, with
  our rep’s emails being sent to the customer’s spam folder, but we regret the
  difficulty the customer experienced in reaching our team and appreciate their
  patience as we work to resolve this concern.
  
  Kind regards,
  KREMOVEDEREMOVED
  Online Content & Community Manager
  

  Business Response

  Date: 11/06/2025

  
  Complaints
  Hello,
  
   
  
  We have approval to proceed with this customer’s refund; accounting confirmed approval via email. Because a chargeback was filed on the original credit card payment, we’re unable to issue the refund back to the original payment method. Instead, we will issue a refund of $7,544.00 via check. Our next check processing run is scheduled for December 2, and your refund will be included in that run.
  
   
  
  To ensure prompt delivery, please confirm the correct payee name and mailing address for the check. Here’s what I have below:
  
  REMOVED
  
  REMOVED
  
  REMOVED, MD REMOVED
  
   
  
  We appreciate your patience and apologize for any inconvenience. If you have any questions, please let me know.
  
   
  
  Sincerely,

  Customer Answer

  Date: 11/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

   

  Thank you for the confirmation and we will consider this resolved, if we don't get the refund check in the mail, we will open a new case with BBB.

  To confirm our address is below

  REMOVED

  REMOVED

  REMOVED, MD REMOVED

   

  Thank you

  
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/2/2025 WITHOUT ANY NOTICE OR INVOICE MY CREDIT CARD WAS CHARGED ALMOST 300% MORE THAN MY NORMAL MONTHLY BILL, TODAY TOOK ME OVER 3 HOURS TO GET SOMEONE TO ANSWER THE PHONE. I HAVE BEEN WITH THIS SOFTWARE SERVICE WHEN IT WAS CALLED BID CLERK AND WHILE IT CHANGED HANDS AND I SEEN NORMAL PRICE INCREASES, THIS ONE HIT THE BOOKS MY MONTHLY WAS $103.00 I HAVE BEEN WITH THEM FOR OVER 20+ YEARS MAYBE LONGER! THE PLATFORM I WAS ON WAS GRANDFATHERED IN TO ME DUE TO ME BEING A LOYAL CUSTOMER. TODAY I FIND OUT THAT THEY BASICALLY DISCONTINUED THE PLATFORM AND WAS TELLING ME WHAT I WAS ON WAS ABOUT $30k A YEAR !!!!!! I TOLD BOTH MY REP JILLIAN AND THE MANAGER JOHN THEY SENT ME TOO THAT I DIDNT LOOK AT THE ENTIRE COUNTRY ONLY THE 3 STATES THAT SURROUND ME, NEEDLESS TO SAY THEY OFFERED NO HELP AND TOLD ME THAT THERE WAS NO WAY TO GET ME WITHIN A PRICE RANGE WHERE I WAS AT AND MY BILL JUMPED TO $430.98!!!! WHILE SOME OF THE INFORMATION ON THEIR SITE WAS NOT COMPLETE THEY WERE A GOOD USEFULL TOOL BUT ITS NOT WORTH A 300+% JUMP. THIS IS NOT HOW A BUSINESS IS RUN AND WHILE I FEEL IM A VET. BEING THERE OVER 2 DECADES THE WAY I WAS TREATED AND MANAGMENT WHO WE ALL KNOW HAS AUTHORITY TO FIX THINGS AND OVERRIDE THINGS OFFERED 0 HELP! I REQUESTED A REFUND AND TO CANCEL MY ACCOUNT.
  
  I CAUTION ANYONE WITH THIS BUSINESS THE STARTER KIT ISNT WORTH ANYONES TIME AS YOU DONT GET MUCH DATA. ALOT OF THIS INFORMATION IS FREE IF YOU LOOK FOR IT. BUT TO BE TREATED LIKE I DONT MATTER AND BEING WITH THIS PLATFORM FOR THIS LONG IS A LOW BLOW. NO ONE IS LOYAL THEY ARE LOYAL TO THE DOLLAR BILL!!

  Business Response

  Date: 10/17/2025

  10/17/2025

  Response to Complaint ID: REMOVED

  Thank
  you for sharing REMOVEDcomplaint with us.

  At
  this time, the manager REMOVEDwas referencing in his complaint, Jon CREMOVED,
  has reached out and discussed the situation with REMOVED. They have come to
  the agreement that REMOVEDaccount will be cancelled and refunded, and
  this request was approved.

  If
  REMOVEDhas any additional comments or concerns, we are here to assist at
  his convenience.

  Kind regards,

  Kelsey
  EREMOVED

  Online
  Content & Community Manager

  
  

  Customer Answer

  Date: 10/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The company did in fact give my company a refund, however no one reached out to me, i had to call and call for 4 hours before anyone would respond to me.  The fact that the company without notice decided to change the terms of my account and pricing matrix and caused my account to go up over 300%!  While i was in an old program, and we were grandfathered into that because the length of time i was with Bid-Clerk now Construction Connect, that was unprofessional!  Because the system had my account able to view the entire united states i told them that i didn't need that area and asked them to get me into the area that we use within the amount that we were paying.  The gentleman was quick to say well what your in now is about 30K a year and i stopped his conversation and said no way my firm will pay that! and the fact was he couldn't get me into the area i normally use for under $300.  so basically they forced me out of the system as I am a small business and had no issues paying the subscription for what we needed but that is way excessive!  Not to mention they also told me that i would be on a annual fee basis so i would have to pay upfront, and lost my ability to pay monthly!  I am not pleased with how this firm treated me and i want to public to also see this.  After like 20 plus years of loyalty they loose me because they in my opinion got greedy!  The account manager was useless and the manager was no help either, other than was quick to say ill just give you a refund and cancel the account.  So I'm not even sure why there's even account managers or managers when they offer NO help to the consumer.  Buyers beware! 
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being charged $3000 without authorization we called to discuss our contract. They state the sent an email which I never read letting us know they were charging our card. We get a lot of spam emails from them and this was during the summer while I was out of town. When I returned I called letting them know I didn’t use their services (it’s not what they promised) for the year I payed and I didn’t intend to pay for another year. Their answer was that I’m 3 days late and they can’t do nothing to help. Very predatory contract!

  Business Response

  Date: 09/08/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  September 8, 2025
  
  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: REMOVED
  
  Thank you for forwarding this
  matter to our attention.
  
  Our records confirm that the
  annual subscription with REMOVEDrenewed as scheduled on 8/26/2025.
  Written notification of the auto-renewal was sent via email on 7/12/2025 at
  7:32 AM, and our records show this email was first read on 7/14/2025 at 8:27 PM
  and again on 7/16/2025 at 6:55 PM, both dates ahead of the 30-day window to
  provide notice of non-renewal.
  
  We also noted the customer’s
  statement that the service is not what was promised. To better understand and
  address this concern, we would appreciate clarification on what specific
  expectations were not met during their subscription term, as we’d like the
  opportunity to address and rectify these complaints.
  
  As outlined in the signed
  agreement, the subscription is a 12-month term with automatic renewal unless
  written cancellation is received no later than 30 days before the renewal date.
  Because no such notice was provided, the account renewed as contracted.
  
  REMOVEDmay contact their
  Customer Success Manager at any time for training or assistance in maximizing
  the subscription’s value.
  
  Kind regards,
  Kelsey EREMOVED
  ConstructConnect

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I subscribed to this service while working for one company. I left that job in June and had no access to emails anymore. In August, I noticed this charge on my credit card of $3080 and I emailed them right away to let them know that I do not work at that company anymore and need a refund as I cannot use this service. I received a response from Kevin FREMOVEDstating that he must keep my money because I signed up and they automatically renew.
  
  I was shocked and disappointed at this response and assumed he didn't fully understand my situation so I replied further expanding that I left my job a few months ago and that I will not have any use or see any value in this service going forward.
  
  At this point I also called Mitch Leonard who is my service rep to explain the situation. He said that an email reminder would have been sent out to me a couple months prior but I obviously would not have received or read as I had no access to this account any longer. Once again, any email reminder I would not have received or read as I no longer work for that company and therefore cannot receive emails. Had I read any email reminding me of the 'auto-renewal' policy, then I would have taken action.
  
  When I received Kevin FREMOVED's second email stating that even though he understands that I am frustrated and not happy, acknowledging my change in job situation, and knowing that I cannot use the service and see no value in it going forward, that there is still nothing he can do and holding me to this agreement.
  
  This is absolutely terrible customer service and amounts to robbery. This very ridged 'auto-renew' policy leaves much to be desired and is obviously in place to squeeze as much money out of people as possible. I cannot remember being treated so poorly and with such disregard as a customer as with Kevin FREMOVED. His 'money-grubbing' mentality is like a slap in the face and then appreciates my understanding. The only thing I understand is being scammed by this company.

  Business Response

  Date: 08/26/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  8-26-2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  Response to Complaint ID: REMOVED
  
  Thank you for forwarding this complaint to our attention.
  
  Our records indicate that the subscription in question is contracted
  under the company name REMOVED. The annual subscription
  renewed in accordance with the signed Service Agreement, which establishes a
  12-month subscription term with automatic renewal unless written notice of
  cancellation is provided 30 days prior to renewal.
  
  Because the agreement is with REMOVED, we need confirmation regarding
  whether REMOVEDwould like to maintain the subscription. We attempted to
  reach REMOVEDat his cell number and left a voicemail, but have not yet
  received a return call. To move this forward, REMOVEDmay contact Yeong WREMOVED, a
  manager of the Customer Success Team, at ###-###-####.
  
  Kind regards,
  
  Kelsey EREMOVED
  Customer & Online Advocacy Manager
  ConstructConnect

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  I have not received closure with this matter, and I have not been reimbursed my full amount as of yet. I am waiting to hear back from the business. 
  

  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 09/08/2025

  REMOVED
  REMOVED
  REMOVED
  
  REMOVED
  
  REMOVED
  * REMOVED
  REMOVED
  
  Response to Complaint ID: REMOVED
  
  Dear BBB Representative,
  
  Thank you for forwarding this
  follow-up regarding REMOVEDcomplaint.
  
  Our records indicate that
  the subscription in question is under the name: REMOVED. In order to properly resolve
  this matter, we will need confirmation directly from REMOVEDon how they would like to proceed with the
  subscription. To ensure clarity and prevent any duplication of refunds,
  confirmation from the company is required before any refunds can be issued.
  
  To help move this forward,
  REMOVEDis welcome to email [email protected] a time that works best to meet on a REMOVEDTeams call with himself and a
  representative from REMOVED. I
  will ensure that all relevant ConstructConnect stakeholders are included on
  this call.
  
  Another possibility is for a representative from REMOVEDto call REMOVEDdirectly at
  ###-###-#### to confirm their position regarding the subscription. Of course,
  we remain open to any other method that allows all parties to align and provide
  clear direction.
  
  We look forward to working
  with REMOVEDand REMOVEDtoward
  a timely resolution.
  
  Kind regards,
  
  REMOVED
  ConstructConnect

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I gave the website information and confirmed the business phone number with REMOVED when last we spoke ~2 weeks ago. I have called him back multiple times since trying to follow-up but have had no luck even though I have left voice mails, he has not returned my calls.

   

  Since I am the only one who has paid any money, I am the only one who is owed the refund so there will be no worry about a duplication of refunds. Any confirmation should be with the business and is not needed to issue a me a refund.

   

  Since I am no longer affiliated with REMOVEDin any way whatsoever, I have no say in what they say or decide. Anyone from Construct Connect is more than welcome to discuss with REMOVEDdirectly but if they if have not already confirmed the subscription renewal then perhaps they don't want the service. If they wanted the service they I'm sure they would have confirmed. Perhaps Construct Connect has not contacted REMOVED. I don't know because I don't communicate with REMOVEDand I have had no current communication with REMOVED. I even called today and left another voice mail with him and still have not been able to find an update so I don't know how REMOVEDwould have better luck with calling him. 

   

  Either way, I have given Construct Connect the business and contact information so I my refund should not be held hostage while these two parties deliberate. This has been contested now for almost a month and I look forward to receiving a full refund. 
  
  
  
  
  Regards,
  
  
  
  REMOVED