Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being charged $3000 without authorization we called to discuss our contract. They state the sent an email which I never read letting us know they were charging our card. We get a lot of spam emails from them and this was during the summer while I was out of town. When I returned I called letting them know I didn’t use their services (it’s not what they promised) for the year I payed and I didn’t intend to pay for another year. Their answer was that I’m 3 days late and they can’t do nothing to help. Very predatory contract!

  Business Response

  Date: 09/08/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  September 8, 2025
  
  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: ********
  
  Thank you for forwarding this
  matter to our attention.
  
  Our records confirm that the
  annual subscription with *** ******** renewed as scheduled on 8/26/2025.
  Written notification of the auto-renewal was sent via email on 7/12/2025 at
  7:32 AM, and our records show this email was first read on 7/14/2025 at 8:27 PM
  and again on 7/16/2025 at 6:55 PM, both dates ahead of the 30-day window to
  provide notice of non-renewal.
  
  We also noted the customer’s
  statement that the service is not what was promised. To better understand and
  address this concern, we would appreciate clarification on what specific
  expectations were not met during their subscription term, as we’d like the
  opportunity to address and rectify these complaints.
  
  As outlined in the signed
  agreement, the subscription is a 12-month term with automatic renewal unless
  written cancellation is received no later than 30 days before the renewal date.
  Because no such notice was provided, the account renewed as contracted.
  
  *** ******** may contact their
  Customer Success Manager at any time for training or assistance in maximizing
  the subscription’s value.
  
  Kind regards,
  Kelsey E*****
  ConstructConnect

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I subscribed to this service while working for one company. I left that job in June and had no access to emails anymore. In August, I noticed this charge on my credit card of $3080 and I emailed them right away to let them know that I do not work at that company anymore and need a refund as I cannot use this service. I received a response from Kevin F***** stating that he must keep my money because I signed up and they automatically renew.
  
  I was shocked and disappointed at this response and assumed he didn't fully understand my situation so I replied further expanding that I left my job a few months ago and that I will not have any use or see any value in this service going forward.
  
  At this point I also called Mitch Leonard who is my service rep to explain the situation. He said that an email reminder would have been sent out to me a couple months prior but I obviously would not have received or read as I had no access to this account any longer. Once again, any email reminder I would not have received or read as I no longer work for that company and therefore cannot receive emails. Had I read any email reminding me of the 'auto-renewal' policy, then I would have taken action.
  
  When I received Kevin F*****'s second email stating that even though he understands that I am frustrated and not happy, acknowledging my change in job situation, and knowing that I cannot use the service and see no value in it going forward, that there is still nothing he can do and holding me to this agreement.
  
  This is absolutely terrible customer service and amounts to robbery. This very ridged 'auto-renew' policy leaves much to be desired and is obviously in place to squeeze as much money out of people as possible. I cannot remember being treated so poorly and with such disregard as a customer as with Kevin F*****. His 'money-grubbing' mentality is like a slap in the face and then appreciates my understanding. The only thing I understand is being scammed by this company.

  Business Response

  Date: 08/26/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  8-26-2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  Response to Complaint ID: ********
  
  Thank you for forwarding this complaint to our attention.
  
  Our records indicate that the subscription in question is contracted
  under the company name ****** ******. The annual subscription
  renewed in accordance with the signed Service Agreement, which establishes a
  12-month subscription term with automatic renewal unless written notice of
  cancellation is provided 30 days prior to renewal.
  
  Because the agreement is with ****** ******, we need confirmation regarding
  whether ****** ****** would like to maintain the subscription. We attempted to
  reach **** ****** at his cell number and left a voicemail, but have not yet
  received a return call. To move this forward, **** may contact Yeong W**, a
  manager of the Customer Success Team, at ###-###-####.
  
  Kind regards,
  
  Kelsey E*****
  Customer & Online Advocacy Manager
  ConstructConnect

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  I have not received closure with this matter, and I have not been reimbursed my full amount as of yet. I am waiting to hear back from the business. 
  

  
  
  Regards,
  
  
  
  **** ******
  
  

  Business Response

  Date: 09/08/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  09/08/2025
  
  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: ********
  
  Dear BBB Representative,
  
  Thank you for forwarding this
  follow-up regarding *** ******** complaint.
  
  Our records indicate that
  the subscription in question is under the name: ****** ******. In order to properly resolve
  this matter, we will need confirmation directly from ****** ****** on how they would like to proceed with the
  subscription. To ensure clarity and prevent any duplication of refunds,
  confirmation from the company is required before any refunds can be issued.
  
  To help move this forward,
  *** ****** is welcome to email [email protected] a time that works best to meet on a ********* Teams call with himself and a
  representative from ****** ******. I
  will ensure that all relevant ConstructConnect stakeholders are included on
  this call.
  
  Another possibility is for a representative from ****** ****** to call Yeong W** directly at
  ###-###-#### to confirm their position regarding the subscription. Of course,
  we remain open to any other method that allows all parties to align and provide
  clear direction.
  
  We look forward to working
  with ****** ****** and *** ****** toward
  a timely resolution.
  
  Kind regards,
  
  Kelsey E*****
  ConstructConnect

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I gave the website information and confirmed the business phone number with Yeong W** when last we spoke ~2 weeks ago. I have called him back multiple times since trying to follow-up but have had no luck even though I have left voice mails, he has not returned my calls.

   

  Since I am the only one who has paid any money, I am the only one who is owed the refund so there will be no worry about a duplication of refunds. Any confirmation should be with the business and is not needed to issue a me a refund.

   

  Since I am no longer affiliated with ****** ****** in any way whatsoever, I have no say in what they say or decide. Anyone from Construct Connect is more than welcome to discuss with ****** ****** directly but if they if have not already confirmed the subscription renewal then perhaps they don't want the service. If they wanted the service they I'm sure they would have confirmed. Perhaps Construct Connect has not contacted ****** ******. I don't know because I don't communicate with ****** ****** and I have had no current communication with Yeong W**. I even called today and left another voice mail with him and still have not been able to find an update so I don't know how ****** ****** would have better luck with calling him. 

   

  Either way, I have given Construct Connect the business and contact information so I my refund should not be held hostage while these two parties deliberate. This has been contested now for almost a month and I look forward to receiving a full refund. 
  
  
  
  
  Regards,
  
  
  
  **** ******
  
  

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told via a sales call that I would only pay a one time payment and could chose to continue after that and I would get training and I told them I didn't want videos that I wanted hands on over the phone training due to my adhd and ptsd and they still wanted to give me videos and no time over the phone. I also operate a small business and a tight budget and was not expecting them to take another payment and they did and refused to refund my money and cancel. The original contract only stated a one time payment of 875.00. I will never recommend them and am willing to start a movement to put them out of business for shady practice and let their builders know how they are screwing me and others

  Business Response

  Date: 08/26/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-26-2025

  Thank you for forwarding *** ******** complaint to our attention.
  
  Our records indicate that *** ****** purchased an annual subscription on 05/15/2025 by signing the
  attached contract. Per the agreement, the subscription is annual with quarterly
  payments of $875.00.
  
  As outlined in the
  contractual terms and conditions, the subscription cannot be canceled mid-term
  and refunds are not provided. We also reviewed the recorded sales calls
  associated with this account and did not find confirmation that a one-time
  payment option or early cancellation was offered.
  
  That said, we understand
  that *** ****** has not yet found value in the service. ConstructConnect
  remains committed to helping him get the most out of his subscription. His
  dedicated Customer Success Manager, Rachel G*****, has offered to schedule a
  live phone session at *** ******** convenience to walk through key features and
  ensure his profile is optimized. A direct scheduling link was provided in an
  email sent from Ms. G***** to make this as easy as possible.
  
  We hope that with the remainder
  of his contract, he will be able to secure the return on his investment.
  
  Kind regards,
  
  Kelsey E*****
  Online Content & Community Manager

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The contract clearly states a one time payment of 875.  Rachel offered a quick ten min phone call to talk about setting not help me resolve my issues and learn how to use their product! They continued to offered videos for learning which my adhd and ptsd being a disabled vet will ot allow me to do easily if at all! They refuse to let me hear the original ohone call where I clearly state that I only want this for one quarter not a year and the lady assures me it is! They want me to spend money to get a lawyer to hear this call! This is shady business practice! I have begged them to stop my contract because my business cannot afford the 875 and may be forced to collapse because of this! If it does I will bring a lawsuit against them in the amount of the entirety of the company! How dare they treat a disabled vet this way! 
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 08/28/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  8/28/2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  Response to Complaint ID: ********
  
  Thank you for forwarding this response to us.

  The attached contract reflects the terms of an annual subscription beginning
  on 05/14/2025 and ending on 05/14/2026. While the invoice in question is for
  $875.00, the agreement specifies quarterly billing within the overall annual
  commitment. I’ve attached a screenshot of the contract, highlighting key areas
  where this is communicated. We recognize that this distinction can sometimes
  cause confusion, which is why our sales representatives review both the annual
  commitment and billing schedule during the sales process.

  To help provide clarity, we have included the relevant transcript excerpts from *** ******** enrollment conversation.
  These materials show how the subscription terms were explained at the time of
  purchase. The associated audio clip was sent to *****************************, as it was too large to attach to this complaint. We ask that the BBB forward the associated audio clip to *** ******.
  

  Based on the contract and the information communicated during the sales
  process, the subscription remains active through its current term and we are
  unable to approve a cancellation. That said, we want to ensure *** ****** is
  able to fully benefit from his subscription. If he would like additional
  one-on-one training, our team would be glad to provide support and help
  maximize the value of the platform.

  Best,

  
  Kelsey E*****
  ConstructConnect

  
  

  Customer Answer

  Date: 08/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  I do not agree with this! They clearly stated in that response that it can be confusing and I have expressed that I have medical conditions which can cause me to confuse things and the contract does say a one time payment of 875 and again I have no documentation of the full phone call! You cannot go back now and say you are willing to spend time with me to show me the benifits! This does not benifit me in the slightest at this point in my company nor can I afford it but I will find the funds to fight this in court and I will continue to file complaints within my rights to the ******** and **** states attorney general or you can simply cancel my account and issue a refund for this past installlment ! I am a pay check to paycheck company not a million dollar one like construct connect who I feel are taking advantage of disabled veterans trying to run a small business!
  
  Regards,
  
  
  
  ***** ******
  
  

  Business Response

  Date: 09/05/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  09/05/2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: ********
  
  To ensure transparency, we have provided a copy of the
  relevant call recording to ***************************** for your review. Within this call, our sales representative clearly outlines
  that the subscription involves quarterly payments. During the conversation, the
  customer asks “...and will the other payments be the $875” to which the
  representative provides clarification. Following this explanation, the customer
  expressly agrees to proceed with the subscription.
  
  As stated in the signed contract,
  the subscription is an annual commitment with quarterly billing installments.
  These terms are consistent with what was communicated both in the call and in
  the contract provided to the customer.
  
  The subscription remains
  active under the contractual agreement, and we are unable to cancel or refund
  installments mid-term. Our team remains available to provide training and
  support to help the customer utilize the platform’s full benefits during the
  remainder of the subscription.
  
  Kind regards,
  
  Kelsey E*****
  ConstructConnect
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  There has been no effort made from them nor do I have a contact to get ahold of anyone that can provide me with training! I cannot use the videos for instructions due to my issues! I won’t resolve this until it is cancelled or they reach out to assist me! 
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not "vet" the information that they post. They have included our domain - ******************* - on SEVERAL bids made by other companies of the same name. I contacted them in October 2024 and #1 they were EXTREMELY difficult to get ahold of and #2 ASSURED me the problem would be corrected. I just received a phone call from a contractor who wanted us to "work with" him on a project that "we" bid on. I should not be fielding calls for services we don't provide because **************** cannot figure out that a person who works at a completely different company does NOT use our domain name in their email address. They are ALSO doing a major disservice to their clients by providing false information. I am EXTREMELY frustrated. I need **************** to do a completely scrub our domain name from their website.

  Business Response

  Date: 08/22/2025

  ****************
  **** ******* ***** ***** ***
  *********** ** *****
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-22-2025
  
  Response to Complaint ID: ********
  
  
  Thank you for bringing this matter to our attention. We understand the
  importance of ******* ********' concerns and appreciate the opportunity to respond. Following receipt of this
  complaint, we conducted a thorough review in collaboration with the manager of
  our Content Management team, and we are in need of further information from *******
  ******** at this time.
  
  Our investigation confirmed that **************** does
  not have any company or contact record in our system associated with the domain
  “********************.”
  
  We were able to identify
  the company record for ******* ******** in **********, but none of the contacts
  of this record contain the “********************” domain. The email address on
  file for that record is “******************************”
  which aligns with the contact information publicly advertised on their website.
  The company record for ******* ******** in ********** is associated with three
  active projects in our system, each supported by documentation: in two cases
  ******* ******** appeared on plan holders lists, and in the third, they were
  listed by the architect as the awardee.
  
  We are hoping *******
  ******** can forward a request they received that originated from ****************.
  Was there a particular project name or ID number referenced in any email they
  received? This information would assist us in tracking down the erroneous information
  and correcting it.
  
  **************** is
  committed to the accuracy of our data and we remain
  available to work directly with ******* ******** should they wish to provide
  additional details.
  
  Kind regards,
  
  K***** E*****
  Online Content & Community Manager
  

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I received an emailed response 8 days ago, but the pages I referenced still show our domain name used in email address for people from OTHER COMPANIES with similar names that may have bid on projects. We don't have an account because we don't bid on jobs. The issue is not that you have our direct company information, it is that you have used our domain name in email addresses for people that DID bid on project but DO NOT WORK HERE. Vendors that use your services see our domain name used in an email, ****** that email domain name, find our company, and call or email me about a job we have nothing to do with. Because we do not have an account it is EXTREMELY difficult for me to view the pages that have our information. If I ****** "******************* ConstructConnect" it will pull up the two pages that I linked in the email that I sent to you, within seconds the pages blur out and a pop up wants me to sign in to view it. I just pulled up both links today and our domain name is listed as the email address for 4 people; three on one page (if you ****** those people they work at a company with the same name but a completely different domain) and the other page has no name, it says "project estimator." They all say their email address is ************************. THAT is entirely what this complaint is about. THAT is what we need removed. It is not my issue if you do not have the proper email addresses for those people. It is my problem that you have listed our domain name as their email address, because it is incorrect and I am being inconvenienced.

  I have uploaded the email chain that began when I first discovered this last year.
  
  
  Regards,
  
  
  
  ******* ********
  
  

  Business Response

  Date: 08/22/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-22-2025
  
  Response to Complaint ID: ********
  
  We appreciate the additional clarification ******* ********
  has provided, and we remain committed to fully investigating this matter.
  
  We carefully reviewed the explanation, as well as our
  internal records. After an investigation from the manager of the Content Team,
  the team lead of the Content Team and myself, our system does not contain any
  company or contact records using the “********************” domain. However, other
  contacts exist in our system with similar but distinct domains, such as “@ABC*******************”
  which may explain some of the confusion. It could be possible that customers of
  ConstructConnect see a “******* ********” from a completely different city or
  state listed on a project, and write an email to someone at ********************
  themselves. Is there a particular contact at ******* ******** of Sacramento
  that frequently receives communications about projects at ConstructConnect?
  Could they share who this is? Perhaps these additional details will corroborate
  this or another theory.
  
  To reiterate, ConstructConnect has no records of an
  ******************** email address anywhere within our system.
  
  Is ******* ******** able to resend the email chain they
  referenced, as it did not attach to the correspondence we received? Having that
  documentation will allow us to replicate what they are seeing and confirm
  whether any corrective updates are necessary.
  
  ConstructConnect will continue working with Pacific
  Builders to ensure any inaccuracies are properly addressed.
  
  Kind regards,
  
  Kelsey E*****
  Online Content & Community Manager
  

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I have forwarded the email again. I tried to include it as an attachment here but it's not the right type or too large. I will copy and past it at the end. Please open this link in your browser: **************** You will see you have 5 people listed as bidders on a project. The first one says "*** *********" and his email address domain listed as ********************. This is very wrong. According to "**** info" he actually works for the ******* ******** in ******, which you will see later you do seem aware of, as ONE of the email addresses on this page is actually correct.The next person is *** and you have no email for him. The third is "**** ********" that person actually also works for the ******* ******** in ******; their website has no email address, but their domain name is pacificbuilders-******.com, but you have listed his email address ********************, which is again, us, not him. Your fourth person is "**** ********" which is the brother of ****, but you, ironically, actually have his domain name for his email address correct. The last one is '**** *****," I don't know where he works, but it's not ********************, but that's what you have listed as his email address.

  The other page I found: **************** has 5 people listed who have bid on this job. The third one just says "Project Estimator" and you have the domain name for their email address as ********************. So, that's OUR domain name, listed next to not-an-actual-name, so who knows who bid on that project, but it definitely wasn't us.

   

  And in answer to your question, I answer the phones and our website email, and I'm the one fielding emails and calls from people who want to "work with us" on bids we didn't place, because that's not what we do. If someone is trying to contact those four people, they can see the domain name, ********************; all they have to do is ****** that, and they find OUR website, our phone # and our email, and they reach out to me. When I ask them if they saw it on ConstructConnect, the answer is always yes.

  These two examples are all I have, as we do not have an account (and again, because of that the page blurs out within seconds and it's difficult to copy & paste and I absolutely do not have enough time for a screen cap).

   

  
  Aug 6, 2025, 9:22?AM
  
  to Privacy, customerservice
  
  A YEAR LATER - STILL, our domain is listed as having bids on projects and I am getting phone calls from companies who want to subcontract with us. NONE of those people work here. There are like 4 other ******* ******** and our domain name - ******************* - will NEVER be correct. We don't bid on projects.
  PLEASE FIX THIS.
  This is the page:
  ****************
  Published September 11, 2023 at 1:38 PM
  Updated September 15, 2024
  Contacts
  8
  Contact Phone Email Address
  *** ********* ***** 
  ********************
  *** ********** ***** 
  @
  **** ******** ***** 
  ********************
  **** ******** ***** 
  ***************************
  **** ***** ***** 
  ********************
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  Date: Tue, Oct 15, 2024 at 10:31?AM
  Subject: Please correct your information
  To: <[email protected]>, <[email protected]>
  
  
  Hello,
  Our domain name is ******************* and we are NOT bidding on ANY projects. I called you last week on the first day that I received 2 emails and 2 calls about it, because you have three people with our domain name in their email address, but those people don't work for us. It's this page:   ****************
  ALL those people work for the wholly unrelated ******* ******** in ******:   ****************
  They do not seem to have an email address on their website (unlike us). Have you tried their ******** accounts?
  At the very least, please delete their email addresses with our domain name so I will stop getting calls and emails about a project we have no interest in.
  
  
  
  This is VERY difficult for me to do, since we don't have an account and the page blurrs out within seconds of opening it.
  I found a second page:
  ****************
  
  
  
  
  Contact Phone Email Address
  ****** **** ***** 
  ***********
  ***** **** ***** 
  ***********************
  Project Estimator (214) 
  ********************
  ***** ****** ****) 
  ***********************
  *** ******** ***** 
  ***********************
  
  

  
  
  Regards,
  
  
  
  ******* ********
  
  

  Business Response

  Date: 08/26/2025

  ****************
  **** ******* ***** ***** ***
  *********** ** *****

  BBB
  Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205

  8-26-2025

  Response to Complaint ID: ********

  Thank you for forwarding the additional details provided regarding this matter. We appreciate the complainant taking the time to share specific examples, as this will assist us in our review.

  I have escalated this information to the manager of our content team and will be investigating the issue further. Once I have more clarity on reasonable next steps, I will provide an update.

  Kind regards,

  K***** E*****
  ****************

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I am satisfied with the effort, but I cannot let this case close until our domain name has been wiped from their webpages.
  
  Thank you,
  
  
  
  ******* ********
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ConstructConnect around July 2024 with the hopes of finding more projects looking for drone services. Over this past year, I logged in a couple times and as time passed no projects were coming up with drone work so I gave up on the platform. I tired logging in a couple times leading up to the 1 year mark to make sure the software would not auto-renew. In the account settings it was nearly impossible to find a cancel button or a 'auto-renew' on button. So, with no luck I assumed it was not set up as an auto-renew account.
  
  Come July 1, my credit card gets hit with $2,612.90 charge from ConstructConnect. Of course at the time I was moving offices and traveling outside of state and this fell through the cracks. So a couple weeks later, I reached out to them to ask for a refund. Kevin F***** answers my call and has zero human empathy, almost like talking to a robot, just restating the 'policy is set' and 'you agreed to this policy when you signed up.'
  
  With zero willingness to work with me in any way the conversation ended. It was very clear to me they just want to steal your money and do not care about customer service or human to human interaction.

  Business Response

  Date: 07/31/2025

  Thank you for the opportunity to respond to this customer’s concerns.

  We’re sorry to hear about the frustration experienced regarding the renewal and cancellation process. ConstructConnect sends an automated renewal notification email prior to each renewal. In this case, the customer opened that email twice on the day it was sent. The message included a clear reminder of the upcoming charge, the renewal terms, and instructions on how to cancel if they did not wish to continue.

  As stated in our Terms and Conditions, all subscriptions are set to automatically renew unless canceled prior to the renewal date. The customer agreed to these terms at the time of initial purchase. We recognize that circumstances such as moving offices and traveling can make it easy to miss these reminders, but we do rely on timely customer action to manage subscription settings.

  Following the renewal, the customer disputed the charge. Our finance team reviewed the case, and the dispute was resolved in ConstructConnect’s favor, meaning the funds were retained. If the customer would like to submit a cancellation request for future billing, we are happy to process that and close out the account at the end of the current term.

  While we understand the customer did not find the value they were hoping for in their initial experience, we’d welcome the opportunity to provide additional training and support to help them better navigate the platform and identify opportunities relevant to their business. Our team is available to walk through search filters and workflow best practices to ensure they’re set up to get the most ROI from their subscription.
  

  We appreciate the feedback and will continue working to make our cancellation process as clear and accessible as possible.

  Kind regards,

  Kelsey E.
  ConstructConnect

• Initial Complaint

  Date:07/18/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against ConstructConnect for not honoring my service cancellation request, which I submitted prior to the last contract renewal. They are enforcing service continuation until 2026, citing a 30-day notice clause, despite my timely communication.

  Business Response

  Date: 07/21/2025

  Marketplace
  Resource Consultant
  BBB
  Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1
  E. 4th Street, Suite 600
  Cincinnati,
  OH, 45205

  7/21/2025

  Response
  to Complaint ID: ********

  Thank you for allowing us the
  opportunity to address *** ********** concerns regarding automatic renewal of
  their ConstructConnect account.

  If the customer would please share
  the communication history with us wherein they requested cancellation, we’d be
  happy to take a closer look. Specifically when and how they communicated with
  ConstructConnect in regards to cancelling their account.

  Kind
  regards,

  Kelsey
  E.
  ConstructConnect

  Customer Answer

  Date: 07/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Please find attached the original email that was sent to their customer support, as to which I did not get any response. Then second attempt was made through their web portal and submit a request
  
  
  I did try calling yesterday but couldn't get to the correct contact, the lady did provide me with a case # ********.  Request was sent it on 5/2/2025
  
  Regards,
  
  
  
  *** ********
  
  

  Business Response

  Date: 08/05/2025

  Thank you for your feedback. We appreciate the opportunity to clarify.
  
  Our records show that we did not receive a cancellation request until May 19, 2025, which was four days after the account renewed on May 15, 2025. Per our Terms of Service, cancellations must be submitted in writing at least 30 days prior to the renewal date to avoid automatic renewal. Meaning we needed to receive notification by April 15, 2025.
  
  Could *** forward the original cancellation email she referenced to [email protected]? Our support system did not generate a case or log any email received on May 2, 2025—the date shown in the screenshot, and we'd like to see why. We'd like to inform *** that the team member that monitors this email will be out of office from Thursday, August 7 to Tuesday, August 12.

  When further documentation becomes available, we’re happy to review it. In the meantime, we’d be glad to explore training opportunities or additional support to help get the full value from the service.

• Initial Complaint

  Date:07/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has charged my account twice and credited only one account back after we advised them via phone call to cancel this subscription. They indicated an email was sent and auto renewal took place, it's unlawful to charge almost $800 every quarter for services canceled totaling in almost $3136 per year.
  Their site also provides no real contracts, most of the bids posted have either been awarded or out dated info. We never used their services in the previous year, this company is a complete fraud with almost 60 of the same complaints.

  Business Response

  Date: 07/15/2025

  7/15/2025

  Response
  to Complaint ID: ********

  Thank
  you for allowing us the opportunity to address this complaint and make things right
  with this customer.

  Is
  the customer able to clarify what action they are requesting that
  ConstructConnect take at this time?

  From
  the records of this customer’s account, I can see that a contract was signed on
  June 24, 2024, which states that the account will automatically renew if we do
  not receive notification by a certain date. In this case, May 24, 2025. At this
  time, the account is cancelled and this customer will not be charged again.

  I
  look forward to assisting the customer once they’re able to clarify what they
  would like us to do!
  
  Kind
  regards,
  Kelsey
  E*****
  Online
  Content & Community Manager

  
  

• Initial Complaint

  Date:07/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged on my ******** ******* Card for software that I did not authorize or sign up for. I reached out on multiple occasions to resolve the issue but have not been able to get a response. I was also charged for the services last year and was never able to log on to the portal and was given no option help to resolve that issue. I believe the company to be predatory and unscrupulous in there business activity on all my interactions with them over the phone.

  Business Response

  Date: 07/09/2025

  Response
  to Complaint ID: ********

  Thank
  you for providing us the opportunity to address this customer's concerns.

  We
  have reviewed the customer's account and the circumstances surrounding both the
  current year and prior year charges. After careful consideration of this
  matter, we have approved a refund for the current year's software subscription
  charged on June 28th for $4,786.56.

  Regarding
  the prior year charge referenced in the complaint, our records indicate that
  the service was provided in accordance with our terms and policies at that
  time. Our records also show that the customer did not attempt to access the
  software until halfway through the subscription period, and that we were unable
  to reach the customer to partake in our standard onboarding process. We
  maintain our position that the prior year charge was appropriate and properly
  authorized.

  We
  are committed to resolving customer concerns and appreciate the BBB's role in
  facilitating communication between businesses and consumers. We would welcome
  the opportunity to serve *** **** again should he choose to return to our
  business in the future.

  Kind
  regards,
  Kelsey
  E*****
  Online
  Content & Community Manager

  
  

• Initial Complaint

  Date:06/26/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not want to renew subscription and they did an automatic withdraw out of our checking account. I was not aware that are renewal was coming up. They said that they sent me an email about the upcoming withdraw, but I did not see it or it went into my spam. The week we saw the withdraw, I contacted them and told them I wanted to cancel. They told me they would send it to higher ups to see if we could cancel and get our money back. It has been a month and I have contacted them numerous times without response.

  Business Response

  Date: 06/30/2025

  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  6/30/2025

  Response to Complaint ID: ********

  We appreciate the customer
  bringing this matter to our attention and we look forward to addressing the
  customer’s concerns.

  Is the customer able to clarify why
  they would like to cancel their subscription with ConstructConnect? We are
  interested in ensuring this customer receives their return on their investment.

  Our records indicate that we sent
  a renewal reminder email to the customer on March 28, 2025, at 7:32 AM. This
  email was opened by the customer on March 28, 2025, at 12:43 PM, confirming
  delivery and receipt of the renewal notification.

  The subscription agreement signed
  by the customer includes the following terms regarding renewals: "If you
  wish to terminate your subscription as of the end of the initial term or any
  renewal term, you may do so on 30 days written notice prior to the beginning of
  a renewal term."

  We are committed to resolving
  this matter promptly and are happy to assist the customer in removing them from
  automatic renewal for their next renewal on 5/27/2026.

  We value our customers and their
  feedback, and we appreciate the opportunity to address this situation.

  Kind regards,

  Kelsey E*****
  Online Content & Community
  Manager

• Initial Complaint

  Date:06/13/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unauthorized renewal of my subscription and the company’s failure to resolve the issue after multiple attempts.
  
  I clearly communicated my intent to cancel my subscription a full month in advance via both phone and email to their sales representative. Despite this, the company renewed my subscription without my knowledge or consent.
  
  The renewal was charged to my account on June 12, one day before the renewal due date of June 13, and immediately after I submitted a cancellation request.
  
  Furthermore, their website dashboard does not provide any option to opt out of auto-renewal or update/remove payment methods, making it extremely difficult to manage my subscription.
  
  This lack of transparency and disregard for my cancellation request is unacceptable. I have reached out directly to the company but have not received a resolution.
  
  Resolution Sought:
  I am requesting a full refund of the unauthorized charge, the immediate cancellation of the subscription, and confirmation that my payment information has been removed from their system.

  Business Response

  Date: 06/20/2025

  *********
  *****
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  6/20/2025

  Response
  to Complaint ID: ********
  

  Thank you for bringing this to our attention and. At
  ConstructConnect, we strive to provide a fair and equitable renewal process, so
  take this feedback seriously and are committed to resolving this appropriately.

  To ensure we have all the necessary information, we kindly ask the
  customer to forward a copy of the email they referenced, which was sent prior
  to the renewal date. Once we receive this documentation, we will thoroughly
  investigate and follow up accordingly.

  We are committed to working with the customer toward a fair
  resolution.

  Kind
  regards,
  Kelsey
  E*****
  Online
  Content & Community Manager

  Customer Answer

  Date: 06/20/2025

  Better Business Bureau – Re: Complaint ID ********
  I have reviewed the business's response and must state that it does not resolve my complaint.
  As outlined in my original submission and the attached documentation, I made multiple good-faith efforts to cancel my PlanSwift subscription before it was renewed.
  On May 16, I emailed my assigned sales representative requesting clarification on the renewal fees. I received no response. This is critical because he was my only point of contact at PlanSwift.
  On May 19, I called the same sales representative and explicitly stated that I did not want to renew the subscription. This should be recorded in your system .
  On June 12, I submitted a cancellation request through PlanSwift Customer Support – Case Number: ********.
  Despite these efforts, the subscription was renewed on June 12, one day before the official renewal date of June 13, and without any confirmation or acknowledgment of my cancellation request.
  I was also never clearly informed about any “30-day prior notice” cancellation policy. If such a clause exists, it was not disclosed by the sales rep in any communication or during our call. This lack of transparency and failure to respond is unacceptable.

  To add further concern: I recently discovered that a third-party reseller offers the same PlanSwift product, including annual maintenance, at a significantly lower cost than what I was charged. This raises serious concerns about pricing integrity and customer fairness. Frankly, this might explain why I’ve had to fight so hard just to cancel a simple app subscription — something that should be straightforward. Otherwise, I wouldn't expect this level of resistance and confusion for what is a routine cancellation. It’s both strange and disappointing.

  To summarize:
  I emailed the sales rep on May 16 — no response.
  I called and clearly declined renewal on May 19.
  I submitted a formal cancellation request on June 12.
  The subscription was still renewed — a day early.
  I was never told about a 30-day advance cancellation policy.
  PlanSwift's communication and service have been unclear and unprofessional.
  I am requesting a full refund for the unauthorized renewal and a formal explanation addressing each of these points.
  

  Regards,
  
  
  
  **** *******
  
  

  Business Response

  Date: 06/27/2025

  *********
  *****
  Marketplace Resource Consultant
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  6/27/2025

  Response
  to Complaint ID: ********

  Dear
  *********,

  Thank you for providing us the
  opportunity to address *** ********* concerns regarding his PlanSwift
  subscription renewal.

  Regarding the refund request, we
  must note that *** ******* has initiated a payment dispute through his credit
  card provider. In accordance with standard business practices and payment
  processor requirements, we are unable to process any refunds or account
  adjustments while this chargeback investigation remains active. We must await
  the completion of the credit card company's investigation process before any
  further action can be taken on this matter. Once the pending payment dispute
  is resolved through the appropriate channels, we will be better positioned to
  address any remaining concerns regarding this matter.

  We appreciate the BBB's role in
  facilitating resolution between businesses and consumers and remain committed
  to working within the established dispute resolution processes

  Kind
  regards,

  Kelsey
  E*****
  Online
  Content & Community Manager