Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/15/2026

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested to have all of our email addresses in the account changed so that I had access to all communication. I manage and pay all billing. Our sales rep, REMOVED, went in and changed all the email addresses, or so I thought. Even when I login and look, it appears that all email addresses had changed. But apparently the renewal has an email address that I cannot see or change myself. So when renewal occurred, I never saw the email. I never saw anything until a $6000 charge hit my account. I immediately called to cancel, but REMOVEDwas on vacation. And then I start getting a canned email from a gentleman by the name of KREMOVED.“You have to give a 30 day notice“ I tried explaining that I never received the email, which they confirmed showed never opened. And they also confirm that only they can change the billing email address. Which REMOVEDwas supposed to do. They told me that I could call and talk to a manager by the name of YREMOVED. I have left about 10 messages, with no response. I’ve asked REMOVEDto call me multiple times, and she has not. This company makes it extremely difficult to cancel, and their MO is just to stop responding. In reading their Google reviews, I am not the only customer with this complaint about this company. It’s a shame that one business would treat another like this.

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026

  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to REMOVED’s complaint. As of a
  phone call that took place January 21st at 12PM EST, both parties
  (ConstructConnect and the customer) have reached a viable solution. This
  solution includes a full refund to the customer, and a demonstration of a new
  product we believe will match the customer’s business needs taking place on
  Friday of this week.  

  Kind regards,

  KREMOVEDEREMOVED
  Customer Advocacy Manager
  ConstructConnect

  Customer Answer

  Date: 01/21/2026

  Better Business Bureau:
  
  
  ConstructConnect has gone above and beyond any expectations I have had, and am very pleased with their response and their willingness to work with me on a potential program that may better fit the needs or our business.  Thank you to YREMOVEDfor his professionalism and courteous attitude as we worked through the issues.
  
  
  
  Regards,
  
  
  
  REMOVED
  

• Initial Complaint

  Date:01/14/2026

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We sent an email on 12/24 requesting to cancel our subscription which renewed on 1/1/26. They responded on 12/29 saying they were going to cancel the subscription. Simultaneously, our office mistakenly mailed out a check for the renewal. After Construct Connect said they were canceling our account, I asked when they were sending our refund back, they stated that they weren't. We are asking for our money back. This service does not work for us. The leads they provide is not the type of work we do.

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026
  
  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to the complaint submitted by REMOVED regarding their ConstructConnect subscription renewal and refund request. After a full review of the account history, payment records, and communications, ConstructConnect confirms that the terms of the agreement were followed appropriately.

  REMOVED’s renewal invoice (INVREMOVED) for $6,073.39 was paid by check and processed on December 18, 2025 (Payment ID REMOVED). Under the subscription agreement, once renewal payment is received and processed, the renewal is complete and all sales are non-refundable. At that point, the 2025–2026 subscription term was active and in good standing based on the customer’s payment.

  ConstructConnect provided advance notice of the renewal and the deadline for any changes. A renewal reminder email titled “Your Upcoming ConstructConnect Renewal” was sent on November 17, 2025 at 8:34 AM. That communication advised that the subscription would renew on January 1, 2026, and that any changes needed to be submitted in writing by December 2, 2025. System records show that this email was opened on November 17, 2025 at 8:51 AM and again on December 15, 2025 at 8:08 AM, both prior to the renewal date and after the written-change deadline.

  The renewal process for the prior year’s term followed the same pattern. A renewal reminder was sent on November 2, 2024 at 8:32 AM for the January 1, 2025 renewal. That email was opened on November 4, 2024 at 8:06 AM and again on November 5, 2024 at 8:51 AM. Payment for that renewal, in the amount of $5,531.82, was also submitted by check. This demonstrates a consistent, customer-initiated renewal process across multiple years: the account was not auto-renewed, and in each term REMOVED proactively remitted payment by check after receiving and opening renewal reminders.

  After the 2025–2026 renewal payment had already been processed, REMOVED contacted ConstructConnect to request cancellation. In a subsequent conversation with REMOVED from REMOVED, he shared that they did not feel the service had delivered value and stated that the company was not pursuing new construction work. We reviewed that the account had transitioned from a REMOVED-only subscription to REMOVED, and that no formal training had been completed on the newer platform. During that discussion, we explained that the ConstructConnect platform includes remodel and renovation opportunities as well as new construction, and we offered to review the account together to identify opportunities more closely aligned with their business focus. REMOVED declined further discussion about how to optimize use of the platform and instead requested cancellation only.

  
  At that time, our representative reiterated the applicable contract terms. The agreement requires 30 days’ written notice prior to renewal for any changes or cancellation. In this case, the cancellation request and discussion occurred after the renewal date and after the payment had been processed for the new term. Because the agreement also clearly states that payments are non-refundable once renewal is processed, we informed REMOVED that we were unable to cancel the active term or issue a refund. At REMOVED’s request, leadership contact information was provided so REMOVED could pursue further review if they wished.

  We understand that REMOVED is dissatisfied and feels that the service did not match the type of work they pursue. We regret that they did not experience the value we aim to deliver and did attempt to address their concerns by reviewing the subscription history, explaining the breadth of project types (including remodel and renovation), and offering additional support and training to help them find more relevant opportunities. However, the cancellation notice and refund request were made only after renewal was complete and payment had been voluntarily submitted and processed. In light of the clear contract provisions regarding notice requirements and non-refundable payments post-renewal, ConstructConnect is not able to provide the requested refund.

  In summary, renewal notices were sent in advance and opened in both renewal years; payment was voluntarily submitted by check for each term; the account was not auto-renewed; cancellation notice was received only after the renewal was processed; and the agreement explicitly states that payments are non-refundable once renewal is complete. Based on these facts, ConstructConnect adhered fully to the contract terms and standard renewal process. While we cannot issue a refund for the current term, we remain willing, within that term, to work with REMOVED to help them better utilize the platform and locate opportunities that may be more aligned with their business needs.

  Kind regards,

  Customer Advocacy Manager
  ConstructConnect

  Business Response

  Date: 01/21/2026

  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205

  1/21/2026
  
  Response to Complaint ID: REMOVED

  To the Better Business Bureau,

  Thank you for the opportunity to respond to the complaint submitted by REMOVEDregarding their ConstructConnect subscription renewal and refund request. After a full review of the account history, payment records, and communications, ConstructConnect confirms that the terms of the agreement were followed appropriately.

  REMOVED’s renewal invoice (REMOVED) for $6,073.39 was paid by check and processed on December 18, 2025 (Payment ID REMOVED). Under the subscription agreement, once renewal payment is received and processed, the renewal is complete and all sales are non-refundable. At that point, the 2025–2026 subscription term was active and in good standing based on the customer’s payment.

  ConstructConnect provided advance notice of the renewal and the deadline for any changes. A renewal reminder email titled “Your Upcoming ConstructConnect Renewal” was sent on November 17, 2025 at 8:34 AM. That communication advised that the subscription would renew on January 1, 2026, and that any changes needed to be submitted in writing by December 2, 2025. System records show that this email was opened on November 17, 2025 at 8:51 AM and again on December 15, 2025 at 8:08 AM, both prior to the renewal date and after the written-change deadline.

  The renewal process for the prior year’s term followed the same pattern. A renewal reminder was sent on November 2, 2024 at 8:32 AM for the January 1, 2025 renewal. That email was opened on November 4, 2024 at 8:06 AM and again on November 5, 2024 at 8:51 AM. Payment for that renewal, in the amount of $5,531.82, was also submitted by check. This demonstrates a consistent, customer-initiated renewal process across multiple years: the account was not auto-renewed, and in each term REMOVEDproactively remitted payment by check after receiving and opening renewal reminders.

  After the 2025–2026 renewal payment had already been processed, REMOVEDcontacted ConstructConnect to request cancellation. In a subsequent conversation with REMOVEDfrom REMOVED, he shared that they did not feel the service had delivered value and stated that the company was not pursuing new construction work. We reviewed that the account had transitioned from a Bulletin-only subscription to Project Intelligence, and that no formal training had been completed on the newer platform. During that discussion, we explained that the ConstructConnect platform includes remodel and renovation opportunities as well as new construction, and we offered to review the account together to identify opportunities more closely aligned with their business focus. REMOVEDdeclined further discussion about how to optimize use of the platform and instead requested cancellation only.

  
  At that time, our representative reiterated the applicable contract terms. The agreement requires 30 days’ written notice prior to renewal for any changes or cancellation. In this case, the cancellation request and discussion occurred after the renewal date and after the payment had been processed for the new term. Because the agreement also clearly states that payments are non-refundable once renewal is processed, we informed REMOVEDthat we were unable to cancel the active term or issue a refund. At REMOVED’s request, leadership contact information was provided so REMOVEDcould pursue further review if they wished.

  We understand that REMOVEDis dissatisfied and feels that the service did not match the type of work they pursue. We regret that they did not experience the value we aim to deliver and did attempt to address their concerns by reviewing the subscription history, explaining the breadth of project types (including remodel and renovation), and offering additional support and training to help them find more relevant opportunities. However, the cancellation notice and refund request were made only after renewal was complete and payment had been voluntarily submitted and processed. In light of the clear contract provisions regarding notice requirements and non-refundable payments post-renewal, ConstructConnect is not able to provide the requested refund.

  In summary, renewal notices were sent in advance and opened in both renewal years; payment was voluntarily submitted by check for each term; the account was not auto-renewed; cancellation notice was received only after the renewal was processed; and the agreement explicitly states that payments are non-refundable once renewal is complete. Based on these facts, ConstructConnect adhered fully to the contract terms and standard renewal process. While we cannot issue a refund for the current term, we remain willing, within that term, to work with REMOVEDto help them better utilize the platform and locate opportunities that may be more aligned with their business needs.

  Kind regards,

  Customer Advocacy Manager
  ConstructConnect

• Initial Complaint

  Date:12/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was auto renewed last year because they sent the renewal to employee that is no longer here. I have called over the last two weeks and emailed them several times to make sure they don't auto renew us this year but no one calls back or replys, quick to take my money. A sales person reached out to me, when I told him my issues he ghosted me.

  Business Response

  Date: 12/16/2025

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  12/16/2025
  
  Response to Complaint ID: REMOVED
  
  Thank you for allowing us the opportunity to clarify the
  details of REMOVED’s account at ConstructConnect.
  
  After reviewing the account, our records show that the
  customer’s request to cancel was received after the renewal for the prior term
  had already processed. Under our standard policy, we require written notice of
  cancellation prior to the renewal date in order to stop the upcoming term and
  issue a refund, so the account and charges initially remained in place. The
  customer then initiated a chargeback with their bank. The first chargeback, in
  May, was decided in ConstructConnect’s favor and the charges were temporarily
  upheld. The customer pursued a second chargeback in July, and that dispute was
  decided in the customer’s favor. At that time, we cancelled their account and
  processed a refund in the amount of $2,917.20 on 7/21/25.
  
  The account has been fully cancelled since July 2025, and the
  customer is no longer active with ConstructConnect. There are no future
  renewals scheduled, and no additional charges will be assessed on this account.
  We understand the customer’s frustration with the experience and regret any
  inconvenience they encountered while trying to resolve their concerns. We also
  wanted to clearly document that the account has been cancelled and that the
  customer did ultimately receive a full refund for the renewed term in question.
  
  If you require any additional documentation or clarification
  regarding this account, we will be happy to provide it.
  
  Kind regards,
  
  KREMOVEDEREMOVED
  ConstructConnect

• Initial Complaint

  Date:10/22/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have an annual contract with Construct Connect running 04/30–04/29 each year. I received our renewal notice in March 2025 and worked with Sales Rep BREMOVEDHREMOVEDwho adjusted our services and sent a new renewal invoice. On 03/14/2025, I prepaid the $7,544 renewal by credit card and received confirmation.
  
  On 03/18/2025, before the new term began, our company decided to cancel the renewal. I called BREMOVED, who referred me to our account rep, JREMOVEDBREMOVED. I left a detailed voicemail and sent follow-up emails on 03/28, 04/03, 04/11, 04/14, and 04/17, but received no response. BREMOVEDconfirmed only JREMOVEDcould issue refunds. I also contacted the company’s 1-800 line, where I was referred to managers JREMOVEDCREMOVEDand KREMOVED. Both acknowledged my messages but said only JREMOVEDor JREMOVEDCREMOVEDcould process a refund.
  
  After multiple failed attempts to resolve the issue before the 04/30 renewal start date, I filed a credit card dispute on 04/25/2025. My card issuer placed a hold on the $7,544 charge pending Construct Connect’s response. Afterward, JREMOVEDBREMOVEDemailed stating our renewal was cancelled but that no refund would be issued, citing contract language that payments are “nonrefundable.”
  
  Our position is simple: the $7,544 prepayment was made well in advance, the renewal term never started, and no services were used. We paid early, requested cancellation before the start date, and acted in good faith. The company’s refusal to issue a refund shows a lack of customer service and consideration for fair business practice.
  
  I am requesting a full refund of $7,544 for the unused 04/30/2025–04/29/2026 term.

  Business Response

  Date: 10/30/2025

  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  * REMOVED, Suite REMOVED
  REMOVED, OH, REMOVED
  
  10/30/2025
  
  Response to Complaint ID: REMOVED
  
  Thank you for sharing this complaint with us.
  
  We understand the customer prepaid on 03/14/2025 for the
  04/30/2025–04/29/2026 term and then requested to cancel. We are committed to a
  fair resolution and appreciate the opportunity to fully review this matter.
  
  To ensure our review is complete and accurate, we would like
  to fully understand the timeline of events. We respectfully request
  documentation of the first time the customer requested cancellation. Acceptable
  documentation may include the initial email, a screenshot of the sent message,
  voicemail details (date/time and number called), or a case/ticket reference
  number associated with that initial request. These materials can be uploaded
  via the BBB portal or sent directly to [email protected].
  
  Upon receipt of this documentation, we will promptly complete
  our internal review and follow up through the BBB with our determination.
  
  We understand there was miscommunication taking place, with
  our rep’s emails being sent to the customer’s spam folder, but we regret the
  difficulty the customer experienced in reaching our team and appreciate their
  patience as we work to resolve this concern.
  
  Kind regards,
  KREMOVEDEREMOVED
  Online Content & Community Manager
  

  Business Response

  Date: 11/06/2025

  
  Complaints
  Hello,
  
   
  
  We have approval to proceed with this customer’s refund; accounting confirmed approval via email. Because a chargeback was filed on the original credit card payment, we’re unable to issue the refund back to the original payment method. Instead, we will issue a refund of $7,544.00 via check. Our next check processing run is scheduled for December 2, and your refund will be included in that run.
  
   
  
  To ensure prompt delivery, please confirm the correct payee name and mailing address for the check. Here’s what I have below:
  
  REMOVED
  
  REMOVED
  
  REMOVED, MD REMOVED
  
   
  
  We appreciate your patience and apologize for any inconvenience. If you have any questions, please let me know.
  
   
  
  Sincerely,

  Customer Answer

  Date: 11/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and find that this resolution is satisfactory to me. 

   

  Thank you for the confirmation and we will consider this resolved, if we don't get the refund check in the mail, we will open a new case with BBB.

  To confirm our address is below

  REMOVED

  REMOVED

  REMOVED, MD REMOVED

   

  Thank you

  
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:10/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 10/2/2025 WITHOUT ANY NOTICE OR INVOICE MY CREDIT CARD WAS CHARGED ALMOST 300% MORE THAN MY NORMAL MONTHLY BILL, TODAY TOOK ME OVER 3 HOURS TO GET SOMEONE TO ANSWER THE PHONE. I HAVE BEEN WITH THIS SOFTWARE SERVICE WHEN IT WAS CALLED BID CLERK AND WHILE IT CHANGED HANDS AND I SEEN NORMAL PRICE INCREASES, THIS ONE HIT THE BOOKS MY MONTHLY WAS $103.00 I HAVE BEEN WITH THEM FOR OVER 20+ YEARS MAYBE LONGER! THE PLATFORM I WAS ON WAS GRANDFATHERED IN TO ME DUE TO ME BEING A LOYAL CUSTOMER. TODAY I FIND OUT THAT THEY BASICALLY DISCONTINUED THE PLATFORM AND WAS TELLING ME WHAT I WAS ON WAS ABOUT $30k A YEAR !!!!!! I TOLD BOTH MY REP JILLIAN AND THE MANAGER JOHN THEY SENT ME TOO THAT I DIDNT LOOK AT THE ENTIRE COUNTRY ONLY THE 3 STATES THAT SURROUND ME, NEEDLESS TO SAY THEY OFFERED NO HELP AND TOLD ME THAT THERE WAS NO WAY TO GET ME WITHIN A PRICE RANGE WHERE I WAS AT AND MY BILL JUMPED TO $430.98!!!! WHILE SOME OF THE INFORMATION ON THEIR SITE WAS NOT COMPLETE THEY WERE A GOOD USEFULL TOOL BUT ITS NOT WORTH A 300+% JUMP. THIS IS NOT HOW A BUSINESS IS RUN AND WHILE I FEEL IM A VET. BEING THERE OVER 2 DECADES THE WAY I WAS TREATED AND MANAGMENT WHO WE ALL KNOW HAS AUTHORITY TO FIX THINGS AND OVERRIDE THINGS OFFERED 0 HELP! I REQUESTED A REFUND AND TO CANCEL MY ACCOUNT.
  
  I CAUTION ANYONE WITH THIS BUSINESS THE STARTER KIT ISNT WORTH ANYONES TIME AS YOU DONT GET MUCH DATA. ALOT OF THIS INFORMATION IS FREE IF YOU LOOK FOR IT. BUT TO BE TREATED LIKE I DONT MATTER AND BEING WITH THIS PLATFORM FOR THIS LONG IS A LOW BLOW. NO ONE IS LOYAL THEY ARE LOYAL TO THE DOLLAR BILL!!

  Business Response

  Date: 10/17/2025

  10/17/2025

  Response to Complaint ID: REMOVED

  Thank
  you for sharing REMOVEDcomplaint with us.

  At
  this time, the manager REMOVEDwas referencing in his complaint, Jon CREMOVED,
  has reached out and discussed the situation with REMOVED. They have come to
  the agreement that REMOVEDaccount will be cancelled and refunded, and
  this request was approved.

  If
  REMOVEDhas any additional comments or concerns, we are here to assist at
  his convenience.

  Kind regards,

  Kelsey
  EREMOVED

  Online
  Content & Community Manager

  
  

  Customer Answer

  Date: 10/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The company did in fact give my company a refund, however no one reached out to me, i had to call and call for 4 hours before anyone would respond to me.  The fact that the company without notice decided to change the terms of my account and pricing matrix and caused my account to go up over 300%!  While i was in an old program, and we were grandfathered into that because the length of time i was with Bid-Clerk now Construction Connect, that was unprofessional!  Because the system had my account able to view the entire united states i told them that i didn't need that area and asked them to get me into the area that we use within the amount that we were paying.  The gentleman was quick to say well what your in now is about 30K a year and i stopped his conversation and said no way my firm will pay that! and the fact was he couldn't get me into the area i normally use for under $300.  so basically they forced me out of the system as I am a small business and had no issues paying the subscription for what we needed but that is way excessive!  Not to mention they also told me that i would be on a annual fee basis so i would have to pay upfront, and lost my ability to pay monthly!  I am not pleased with how this firm treated me and i want to public to also see this.  After like 20 plus years of loyalty they loose me because they in my opinion got greedy!  The account manager was useless and the manager was no help either, other than was quick to say ill just give you a refund and cancel the account.  So I'm not even sure why there's even account managers or managers when they offer NO help to the consumer.  Buyers beware! 
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:09/04/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being charged $3000 without authorization we called to discuss our contract. They state the sent an email which I never read letting us know they were charging our card. We get a lot of spam emails from them and this was during the summer while I was out of town. When I returned I called letting them know I didn’t use their services (it’s not what they promised) for the year I payed and I didn’t intend to pay for another year. Their answer was that I’m 3 days late and they can’t do nothing to help. Very predatory contract!

  Business Response

  Date: 09/08/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  September 8, 2025
  
  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: REMOVED
  
  Thank you for forwarding this
  matter to our attention.
  
  Our records confirm that the
  annual subscription with REMOVEDrenewed as scheduled on 8/26/2025.
  Written notification of the auto-renewal was sent via email on 7/12/2025 at
  7:32 AM, and our records show this email was first read on 7/14/2025 at 8:27 PM
  and again on 7/16/2025 at 6:55 PM, both dates ahead of the 30-day window to
  provide notice of non-renewal.
  
  We also noted the customer’s
  statement that the service is not what was promised. To better understand and
  address this concern, we would appreciate clarification on what specific
  expectations were not met during their subscription term, as we’d like the
  opportunity to address and rectify these complaints.
  
  As outlined in the signed
  agreement, the subscription is a 12-month term with automatic renewal unless
  written cancellation is received no later than 30 days before the renewal date.
  Because no such notice was provided, the account renewed as contracted.
  
  REMOVEDmay contact their
  Customer Success Manager at any time for training or assistance in maximizing
  the subscription’s value.
  
  Kind regards,
  Kelsey EREMOVED
  ConstructConnect

• Initial Complaint

  Date:08/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last year I subscribed to this service while working for one company. I left that job in June and had no access to emails anymore. In August, I noticed this charge on my credit card of $3080 and I emailed them right away to let them know that I do not work at that company anymore and need a refund as I cannot use this service. I received a response from Kevin FREMOVEDstating that he must keep my money because I signed up and they automatically renew.
  
  I was shocked and disappointed at this response and assumed he didn't fully understand my situation so I replied further expanding that I left my job a few months ago and that I will not have any use or see any value in this service going forward.
  
  At this point I also called Mitch Leonard who is my service rep to explain the situation. He said that an email reminder would have been sent out to me a couple months prior but I obviously would not have received or read as I had no access to this account any longer. Once again, any email reminder I would not have received or read as I no longer work for that company and therefore cannot receive emails. Had I read any email reminding me of the 'auto-renewal' policy, then I would have taken action.
  
  When I received Kevin FREMOVED's second email stating that even though he understands that I am frustrated and not happy, acknowledging my change in job situation, and knowing that I cannot use the service and see no value in it going forward, that there is still nothing he can do and holding me to this agreement.
  
  This is absolutely terrible customer service and amounts to robbery. This very ridged 'auto-renew' policy leaves much to be desired and is obviously in place to squeeze as much money out of people as possible. I cannot remember being treated so poorly and with such disregard as a customer as with Kevin FREMOVED. His 'money-grubbing' mentality is like a slap in the face and then appreciates my understanding. The only thing I understand is being scammed by this company.

  Business Response

  Date: 08/26/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  8-26-2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  Response to Complaint ID: REMOVED
  
  Thank you for forwarding this complaint to our attention.
  
  Our records indicate that the subscription in question is contracted
  under the company name REMOVED. The annual subscription
  renewed in accordance with the signed Service Agreement, which establishes a
  12-month subscription term with automatic renewal unless written notice of
  cancellation is provided 30 days prior to renewal.
  
  Because the agreement is with REMOVED, we need confirmation regarding
  whether REMOVEDwould like to maintain the subscription. We attempted to
  reach REMOVEDat his cell number and left a voicemail, but have not yet
  received a return call. To move this forward, REMOVEDmay contact Yeong WREMOVED, a
  manager of the Customer Success Team, at ###-###-####.
  
  Kind regards,
  
  Kelsey EREMOVED
  Customer & Online Advocacy Manager
  ConstructConnect

  Customer Answer

  Date: 09/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  I have not received closure with this matter, and I have not been reimbursed my full amount as of yet. I am waiting to hear back from the business. 
  

  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 09/08/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  09/08/2025
  
  BBB Serving Southern Ohio,
  Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: REMOVED
  
  Dear BBB Representative,
  
  Thank you for forwarding this
  follow-up regarding REMOVEDcomplaint.
  
  Our records indicate that
  the subscription in question is under the name: REMOVED. In order to properly resolve
  this matter, we will need confirmation directly from REMOVEDon how they would like to proceed with the
  subscription. To ensure clarity and prevent any duplication of refunds,
  confirmation from the company is required before any refunds can be issued.
  
  To help move this forward,
  REMOVEDis welcome to email [email protected] a time that works best to meet on a REMOVEDTeams call with himself and a
  representative from REMOVED. I
  will ensure that all relevant ConstructConnect stakeholders are included on
  this call.
  
  Another possibility is for a representative from REMOVEDto call Yeong WREMOVEDdirectly at
  ###-###-#### to confirm their position regarding the subscription. Of course,
  we remain open to any other method that allows all parties to align and provide
  clear direction.
  
  We look forward to working
  with REMOVEDand REMOVEDtoward
  a timely resolution.
  
  Kind regards,
  
  Kelsey EREMOVED
  ConstructConnect

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I gave the website information and confirmed the business phone number with Yeong WREMOVEDwhen last we spoke ~2 weeks ago. I have called him back multiple times since trying to follow-up but have had no luck even though I have left voice mails, he has not returned my calls.

   

  Since I am the only one who has paid any money, I am the only one who is owed the refund so there will be no worry about a duplication of refunds. Any confirmation should be with the business and is not needed to issue a me a refund.

   

  Since I am no longer affiliated with REMOVEDin any way whatsoever, I have no say in what they say or decide. Anyone from Construct Connect is more than welcome to discuss with REMOVEDdirectly but if they if have not already confirmed the subscription renewal then perhaps they don't want the service. If they wanted the service they I'm sure they would have confirmed. Perhaps Construct Connect has not contacted REMOVED. I don't know because I don't communicate with REMOVEDand I have had no current communication with Yeong WREMOVED. I even called today and left another voice mail with him and still have not been able to find an update so I don't know how REMOVEDwould have better luck with calling him. 

   

  Either way, I have given Construct Connect the business and contact information so I my refund should not be held hostage while these two parties deliberate. This has been contested now for almost a month and I look forward to receiving a full refund. 
  
  
  
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:08/18/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told via a sales call that I would only pay a one time payment and could chose to continue after that and I would get training and I told them I didn't want videos that I wanted hands on over the phone training due to my adhd and ptsd and they still wanted to give me videos and no time over the phone. I also operate a small business and a tight budget and was not expecting them to take another payment and they did and refused to refund my money and cancel. The original contract only stated a one time payment of 875.00. I will never recommend them and am willing to start a movement to put them out of business for shady practice and let their builders know how they are screwing me and others

  Business Response

  Date: 08/26/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-26-2025

  Thank you for forwarding REMOVED complaint to our attention.
  
  Our records indicate that REMOVED REMOVEDpurchased an annual subscription on 05/15/2025 by signing the
  attached contract. Per the agreement, the subscription is annual with quarterly
  payments of $875.00.
  
  As outlined in the
  contractual terms and conditions, the subscription cannot be canceled mid-term
  and refunds are not provided. We also reviewed the recorded sales calls
  associated with this account and did not find confirmation that a one-time
  payment option or early cancellation was offered.
  
  That said, we understand
  that REMOVEDhas not yet found value in the service. ConstructConnect
  remains committed to helping him get the most out of his subscription. His
  dedicated Customer Success Manager, Rachel GREMOVED, has offered to schedule a
  live phone session at REMOVEDconvenience to walk through key features and
  ensure his profile is optimized. A direct scheduling link was provided in an
  email sent from Ms. GREMOVEDto make this as easy as possible.
  
  We hope that with the remainder
  of his contract, he will be able to secure the return on his investment.
  
  Kind regards,
  
  Kelsey EREMOVED
  Online Content & Community Manager

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The contract clearly states a one time payment of 875.  Rachel offered a quick ten min phone call to talk about setting not help me resolve my issues and learn how to use their product! They continued to offered videos for learning which my adhd and ptsd being a disabled vet will ot allow me to do easily if at all! They refuse to let me hear the original ohone call where I clearly state that I only want this for one quarter not a year and the lady assures me it is! They want me to spend money to get a lawyer to hear this call! This is shady business practice! I have begged them to stop my contract because my business cannot afford the 875 and may be forced to collapse because of this! If it does I will bring a lawsuit against them in the amount of the entirety of the company! How dare they treat a disabled vet this way! 
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 08/28/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  8/28/2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH, 45205
  
  Response to Complaint ID: REMOVED
  
  Thank you for forwarding this response to us.

  The attached contract reflects the terms of an annual subscription beginning
  on 05/14/2025 and ending on 05/14/2026. While the invoice in question is for
  $875.00, the agreement specifies quarterly billing within the overall annual
  commitment. I’ve attached a screenshot of the contract, highlighting key areas
  where this is communicated. We recognize that this distinction can sometimes
  cause confusion, which is why our sales representatives review both the annual
  commitment and billing schedule during the sales process.

  To help provide clarity, we have included the relevant transcript excerpts from REMOVEDenrollment conversation.
  These materials show how the subscription terms were explained at the time of
  purchase. The associated audio clip was sent to REMOVED, as it was too large to attach to this complaint. We ask that the BBB forward the associated audio clip to REMOVED.
  

  Based on the contract and the information communicated during the sales
  process, the subscription remains active through its current term and we are
  unable to approve a cancellation. That said, we want to ensure REMOVEDis
  able to fully benefit from his subscription. If he would like additional
  one-on-one training, our team would be glad to provide support and help
  maximize the value of the platform.

  Best,

  
  Kelsey EREMOVED
  ConstructConnect

  
  

  Customer Answer

  Date: 08/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  I do not agree with this! They clearly stated in that response that it can be confusing and I have expressed that I have medical conditions which can cause me to confuse things and the contract does say a one time payment of 875 and again I have no documentation of the full phone call! You cannot go back now and say you are willing to spend time with me to show me the benifits! This does not benifit me in the slightest at this point in my company nor can I afford it but I will find the funds to fight this in court and I will continue to file complaints within my rights to the REMOVED and REMOVED states attorney general or you can simply cancel my account and issue a refund for this past installlment ! I am a pay check to paycheck company not a million dollar one like construct connect who I feel are taking advantage of disabled veterans trying to run a small business!
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 09/05/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  09/05/2025
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast
  Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  Response to Complaint ID: REMOVED
  
  To ensure transparency, we have provided a copy of the
  relevant call recording to REMOVEDfor your review. Within this call, our sales representative clearly outlines
  that the subscription involves quarterly payments. During the conversation, the
  customer asks “...and will the other payments be the $875” to which the
  representative provides clarification. Following this explanation, the customer
  expressly agrees to proceed with the subscription.
  
  As stated in the signed contract,
  the subscription is an annual commitment with quarterly billing installments.
  These terms are consistent with what was communicated both in the call and in
  the contract provided to the customer.
  
  The subscription remains
  active under the contractual agreement, and we are unable to cancel or refund
  installments mid-term. Our team remains available to provide training and
  support to help the customer utilize the platform’s full benefits during the
  remainder of the subscription.
  
  Kind regards,
  
  Kelsey EREMOVED
  ConstructConnect
  

  Customer Answer

  Date: 09/05/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  There has been no effort made from them nor do I have a contact to get ahold of anyone that can provide me with training! I cannot use the videos for instructions due to my issues! I won’t resolve this until it is cancelled or they reach out to assist me! 
  
  Regards,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:08/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company does not "vet" the information that they post. They have included our domain - REMOVED- on SEVERAL bids made by other companies of the same name. I contacted them in October 2024 and #1 they were EXTREMELY difficult to get ahold of and #2 ASSURED me the problem would be corrected. I just received a phone call from a contractor who wanted us to "work with" him on a project that "we" bid on. I should not be fielding calls for services we don't provide because REMOVEDcannot figure out that a person who works at a completely different company does NOT use our domain name in their email address. They are ALSO doing a major disservice to their clients by providing false information. I am EXTREMELY frustrated. I need REMOVEDto do a completely scrub our domain name from their website.

  Business Response

  Date: 08/22/2025

  REMOVED
  REMOVED
  REMOVED
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-22-2025
  
  Response to Complaint ID: REMOVED
  
  
  Thank you for bringing this matter to our attention. We understand the
  importance of REMOVED' concerns and appreciate the opportunity to respond. Following receipt of this
  complaint, we conducted a thorough review in collaboration with the manager of
  our Content Management team, and we are in need of further information from REMOVED
  REMOVEDat this time.
  
  Our investigation confirmed that REMOVEDdoes
  not have any company or contact record in our system associated with the domain
  “REMOVED.”
  
  We were able to identify
  the company record for REMOVEDin REMOVED, but none of the contacts
  of this record contain the “REMOVED” domain. The email address on
  file for that record is “REMOVED”
  which aligns with the contact information publicly advertised on their website.
  The company record for REMOVEDin REMOVEDis associated with three
  active projects in our system, each supported by documentation: in two cases
  REMOVEDappeared on plan holders lists, and in the third, they were
  listed by the architect as the awardee.
  
  We are hoping REMOVED
  REMOVEDcan forward a request they received that originated from REMOVED.
  Was there a particular project name or ID number referenced in any email they
  received? This information would assist us in tracking down the erroneous information
  and correcting it.
  
  REMOVEDis
  committed to the accuracy of our data and we remain
  available to work directly with REMOVEDshould they wish to provide
  additional details.
  
  Kind regards,
  
  KREMOVEDEREMOVED
  Online Content & Community Manager
  

  Customer Answer

  Date: 08/22/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  I received an emailed response 8 days ago, but the pages I referenced still show our domain name used in email address for people from OTHER COMPANIES with similar names that may have bid on projects. We don't have an account because we don't bid on jobs. The issue is not that you have our direct company information, it is that you have used our domain name in email addresses for people that DID bid on project but DO NOT WORK HERE. Vendors that use your services see our domain name used in an email, REMOVEDthat email domain name, find our company, and call or email me about a job we have nothing to do with. Because we do not have an account it is EXTREMELY difficult for me to view the pages that have our information. If I REMOVED"REMOVEDConstructConnect" it will pull up the two pages that I linked in the email that I sent to you, within seconds the pages blur out and a pop up wants me to sign in to view it. I just pulled up both links today and our domain name is listed as the email address for 4 people; three on one page (if you REMOVEDthose people they work at a company with the same name but a completely different domain) and the other page has no name, it says "project estimator." They all say their email address is REMOVED. THAT is entirely what this complaint is about. THAT is what we need removed. It is not my issue if you do not have the proper email addresses for those people. It is my problem that you have listed our domain name as their email address, because it is incorrect and I am being inconvenienced.

  I have uploaded the email chain that began when I first discovered this last year.
  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 08/22/2025

  ConstructConnect
  3825 Edwards Road, Suite 700
  Cincinnati, OH 45209
  
  BBB Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205
  
  08-22-2025
  
  Response to Complaint ID: REMOVED
  
  We appreciate the additional clarification REMOVED
  has provided, and we remain committed to fully investigating this matter.
  
  We carefully reviewed the explanation, as well as our
  internal records. After an investigation from the manager of the Content Team,
  the team lead of the Content Team and myself, our system does not contain any
  company or contact records using the “REMOVED” domain. However, other
  contacts exist in our system with similar but distinct domains, such as “@ABCREMOVED”
  which may explain some of the confusion. It could be possible that customers of
  ConstructConnect see a “REMOVED” from a completely different city or
  state listed on a project, and write an email to someone at REMOVED
  themselves. Is there a particular contact at REMOVEDof Sacramento
  that frequently receives communications about projects at ConstructConnect?
  Could they share who this is? Perhaps these additional details will corroborate
  this or another theory.
  
  To reiterate, ConstructConnect has no records of an
  REMOVEDemail address anywhere within our system.
  
  Is REMOVEDable to resend the email chain they
  referenced, as it did not attach to the correspondence we received? Having that
  documentation will allow us to replicate what they are seeing and confirm
  whether any corrective updates are necessary.
  
  ConstructConnect will continue working with Pacific
  Builders to ensure any inaccuracies are properly addressed.
  
  Kind regards,
  
  Kelsey EREMOVED
  Online Content & Community Manager
  

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I have forwarded the email again. I tried to include it as an attachment here but it's not the right type or too large. I will copy and past it at the end. Please open this link in your browser: REMOVEDYou will see you have 5 people listed as bidders on a project. The first one says "REMOVED" and his email address domain listed as REMOVED. This is very wrong. According to "REMOVEDinfo" he actually works for the REMOVEDin REMOVED, which you will see later you do seem aware of, as ONE of the email addresses on this page is actually correct.The next person is REMOVEDand you have no email for him. The third is "REMOVED" that person actually also works for the REMOVEDin REMOVED; their website has no email address, but their domain name is pacificbuilders-REMOVED.com, but you have listed his email address REMOVED, which is again, us, not him. Your fourth person is "REMOVED" which is the brother of REMOVED, but you, ironically, actually have his domain name for his email address correct. The last one is 'REMOVED," I don't know where he works, but it's not REMOVED, but that's what you have listed as his email address.

  The other page I found: REMOVEDhas 5 people listed who have bid on this job. The third one just says "Project Estimator" and you have the domain name for their email address as REMOVED. So, that's OUR domain name, listed next to not-an-actual-name, so who knows who bid on that project, but it definitely wasn't us.

   

  And in answer to your question, I answer the phones and our website email, and I'm the one fielding emails and calls from people who want to "work with us" on bids we didn't place, because that's not what we do. If someone is trying to contact those four people, they can see the domain name, REMOVED; all they have to do is REMOVEDthat, and they find OUR website, our phone # and our email, and they reach out to me. When I ask them if they saw it on ConstructConnect, the answer is always yes.

  These two examples are all I have, as we do not have an account (and again, because of that the page blurs out within seconds and it's difficult to copy & paste and I absolutely do not have enough time for a screen cap).

   

  
  Aug 6, 2025, 9:22?AM
  
  to Privacy, customerservice
  
  A YEAR LATER - STILL, our domain is listed as having bids on projects and I am getting phone calls from companies who want to subcontract with us. NONE of those people work here. There are like 4 other REMOVEDand our domain name - REMOVED - will NEVER be correct. We don't bid on projects.
  PLEASE FIX THIS.
  This is the page:
  REMOVED
  Published September 11, 2023 at 1:38 PM
  Updated September 15, 2024
  Contacts
  8
  Contact Phone Email Address
  REMOVED 
  REMOVED
  REMOVED 
  @
  REMOVED 
  REMOVED
  REMOVED 
  REMOVED
  REMOVED 
  REMOVED
  Previous
  First
  1
  2
  3
  4
  5
  ...
  5
  Last
  Next
  
  Date: Tue, Oct 15, 2024 at 10:31?AM
  Subject: Please correct your information
  To: <[email protected]>, <[email protected]>
  
  
  Hello,
  Our domain name is REMOVED and we are NOT bidding on ANY projects. I called you last week on the first day that I received 2 emails and 2 calls about it, because you have three people with our domain name in their email address, but those people don't work for us. It's this page:   REMOVED
  ALL those people work for the wholly unrelated REMOVEDin REMOVED:   REMOVED
  They do not seem to have an email address on their website (unlike us). Have you tried their REMOVEDaccounts?
  At the very least, please delete their email addresses with our domain name so I will stop getting calls and emails about a project we have no interest in.
  
  
  
  This is VERY difficult for me to do, since we don't have an account and the page blurrs out within seconds of opening it.
  I found a second page:
  REMOVED
  
  
  
  
  Contact Phone Email Address
  REMOVED 
  REMOVED
  REMOVED 
  REMOVED
  Project Estimator (214) 
  REMOVED
  REMOVED) 
  REMOVED
  REMOVED 
  REMOVED
  
  

  
  
  Regards,
  
  
  
  REMOVED
  
  

  Business Response

  Date: 08/26/2025

  REMOVED
  REMOVED
  REMOVED

  BBB
  Serving Southern Ohio, Northern Kentucky, Southeast Indiana
  1 E. 4th Street, Suite 600
  Cincinnati, OH 45205

  8-26-2025

  Response to Complaint ID: REMOVED

  Thank you for forwarding the additional details provided regarding this matter. We appreciate the complainant taking the time to share specific examples, as this will assist us in our review.

  I have escalated this information to the manager of our content team and will be investigating the issue further. Once I have more clarity on reasonable next steps, I will provide an update.

  Kind regards,

  KREMOVEDEREMOVED
  REMOVED

  Customer Answer

  Date: 08/26/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID REMOVED, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I am satisfied with the effort, but I cannot let this case close until our domain name has been wiped from their webpages.
  
  Thank you,
  
  
  
  REMOVED
  
  

• Initial Complaint

  Date:07/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for ConstructConnect around July 2024 with the hopes of finding more projects looking for drone services. Over this past year, I logged in a couple times and as time passed no projects were coming up with drone work so I gave up on the platform. I tired logging in a couple times leading up to the 1 year mark to make sure the software would not auto-renew. In the account settings it was nearly impossible to find a cancel button or a 'auto-renew' on button. So, with no luck I assumed it was not set up as an auto-renew account.
  
  Come July 1, my credit card gets hit with $2,612.90 charge from ConstructConnect. Of course at the time I was moving offices and traveling outside of state and this fell through the cracks. So a couple weeks later, I reached out to them to ask for a refund. Kevin FREMOVEDanswers my call and has zero human empathy, almost like talking to a robot, just restating the 'policy is set' and 'you agreed to this policy when you signed up.'
  
  With zero willingness to work with me in any way the conversation ended. It was very clear to me they just want to steal your money and do not care about customer service or human to human interaction.

  Business Response

  Date: 07/31/2025

  Thank you for the opportunity to respond to this customer’s concerns.

  We’re sorry to hear about the frustration experienced regarding the renewal and cancellation process. ConstructConnect sends an automated renewal notification email prior to each renewal. In this case, the customer opened that email twice on the day it was sent. The message included a clear reminder of the upcoming charge, the renewal terms, and instructions on how to cancel if they did not wish to continue.

  As stated in our Terms and Conditions, all subscriptions are set to automatically renew unless canceled prior to the renewal date. The customer agreed to these terms at the time of initial purchase. We recognize that circumstances such as moving offices and traveling can make it easy to miss these reminders, but we do rely on timely customer action to manage subscription settings.

  Following the renewal, the customer disputed the charge. Our finance team reviewed the case, and the dispute was resolved in ConstructConnect’s favor, meaning the funds were retained. If the customer would like to submit a cancellation request for future billing, we are happy to process that and close out the account at the end of the current term.

  While we understand the customer did not find the value they were hoping for in their initial experience, we’d welcome the opportunity to provide additional training and support to help them better navigate the platform and identify opportunities relevant to their business. Our team is available to walk through search filters and workflow best practices to ensure they’re set up to get the most ROI from their subscription.
  

  We appreciate the feedback and will continue working to make our cancellation process as clear and accessible as possible.

  Kind regards,

  Kelsey E.
  ConstructConnect