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Business Profile

Computer Software

ConstructConnect
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 61 total complaints in the last 3 years.
  • 23 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/26/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a software license from ********* before 2010. I have been using this software for years with NO issues.
    Today, 07/26/2022, I tried to activate the license and It was impossible.
    I called the customer service to find out that **** ******* was purchased by construction Connect.
    Now, construction connnect does not allow me to use the license IF I dont enter into a service agreement for monthly payments.
    This is a violation of my rights since I legally acquired and purchased the license.
    This company is abusing customers and blackmailing me by saying that I will NOT be able to use my license IF I dont pay them extra.

    Business Response

    Date: 08/03/2022

    There was a misunderstanding as to how the customer could upgrade his service.  This issue has now been resolved and the customer should be closing his complaint in the near future.

    Customer Answer

    Date: 08/03/2022

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



    Regards,



    ****** *****

    I would like to inform you that the company 'construct connect", contacted me today and solved my problem.
    They gave me UNLIMITED AND UNRESTRICTED access to the software I purchased in the past, and I can use it until 2050 with NO restrictions and NO payments.

    If anything changes on their agreement, I will let you know.

    I sincerely thank you for your help and you just proved that your department, takes care of small business like mine.

    Have a great day

    ****** *****

ConstructConnect is BBB Accredited.

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