Business Profile

Check Cashing Services

Check N Go

Headquarters

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Complaints

This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

199 total complaints in the last 3 years.
30 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/31/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
MY LAST PAYMENT WOULD HAVE BEEN ON 1/3/2025 AND NOW THEY TALKING ABOUT I OWE ANOTHER PAYMENT. HAD THIS LOAN ON A 6 MONTHS TO AGREEMENT NOT NO 7 MONTHS. I’M NOT PAYING THIS EXTRA MONEY AND THE REFUSE ME TO TALK TO HIGER MANAGEMENT AND HUNG THE PHONE UP IN MY FACE.
Business Response
Date: 02/12/2025
To Whom It May Concern:

We would like to thank *** ***** for contacting us regarding her concerns associated with her recent installment loan. We completed an investigation into the matter and can confirm that *** ***** obtained an Online Installment loan on 6/20/2024 in the amount of $625.00. A review of the associated transaction history confirms that the final installment payment made by *** ***** in the amount of $185.82 was returned by her bank on 2/6/2025 for insufficient funds. We would like to ensure *** ***** understands that the returned payment is what has caused the outstanding balance she is disputing, and there have been no additional payments have been added to her loan (other than the one that was returned). *** ***** is more than welcome to make up this payment at any time to pay off her loan, and we would encourage her to contact our collections team directly at ###-###-####, where one of our friendly agents will be able to help her complete the final payment and close out her loan.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:01/25/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had a payday loan with Check and Go. I get disability monthly and my repayment date is based on that date. In December 2024 they deposited it a day before they were supposed to I was told it was a mistake in their system, and had to wait for the check to clear my bank before I can renew my loan, the bank paid the loan of 352.50$ so on December 3, 2024 I renew my loan they said it was cleared in their system. On January 3, 2025 I went in to pay my loan which I paid my loan off then I was told that the bank had returned the the check to the state data base, so it look like I have 2 loans open. I went to the bank and got a print out of my account and the check was not returned I call the State Database and was told the bank doesn’t sent returned checks to them they are for the company to register my loans my State only allows 500$ they saw I had one with Check&Go and one with another company for 200$ and this database is check when ever I apply for a payday loan . I have sent a complaint to check and go. They keep back and forth I have tried to talk with the DM but was told they cannot give out that number I have been told so many conflicting things while they are still calling me and trying to draft my bank account they have been very rude the person at the store , my bank was on the phone with her trying to straight this out she hung up in her face, My bank has bend over backwards to help straighten it out. All I get for Check and go or blocks. Check and Go not so much.
Business Response
Date: 02/04/2025
To Whom It May Concern:
We want to thank Ms. ****** ******** for contacting Check 'n Go regarding her account. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise we have reached out to Ms. ******** multiple times explaining we would need to see a full bank statement showing transactions from 12/01/2024- 12/31/2024. The transaction history Ms. ******** has previously provided only shows transactions through December 3rd. According to our records the payment was returned after December 3rd, so we would not be able to clear the payment based on what she has provided. If Ms. ******** does not want to take the time to go into the store to provide the requested documents she can email them to CustomerAdvocacy@axcess-financial**** and we would be more than happy to review them and let her know our decision based on those documents.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** *********4
Initial Complaint
Date:12/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The problem that I am having is that I have been trying to update my banking information to try to apply for a loan because I no longer bank with the bank I used to bank with when and have no access to the old banking information when I tried to apply for a loan in 2021 and my local Check N Go's in ******** ***** closed around November of 2022 or 2023 and I called the 800 number to get help with updating the information and I have no check n go stores within in a reasonable drive to update my information
Business Response
Date: 01/07/2025
To Whom It May Concern,
Thank you for bringing *** ******* concerns to our attention. We appreciate the opportunity to address the issue and provide clarification regarding the process of updating his bank account details.
To complete the update, *** ****** will need to submit a Change of Account form. As part of this process, the form requires the customer to provide the bank account number currently on file. If *** ****** does not have this information readily available, we recommend contacting his bank to retrieve it.
Please understand that this policy is in place to protect our customers from unauthorized changes to their accounts and to ensure their security. We regret any inconvenience this may cause and are here to assist in any way we can within the bounds of company policy.
Should *** ****** have any additional questions or concerns; we encourage him to reach out to our team directly by calling ###-###-####. We’re committed to resolving this matter as efficiently as possible.
Sincerely,
-Customer Advocacy

Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I reject this response because I have contacted the former bank with whom I used to bank with before you close all your offices near ******** ***** and they said they could not retrieve the former routing number in banking account number because I have not banked with them for more than two years and there are no check n go near me The closest one to me is over 300 miles from my house near Dallas fort Worth Texas. And every time I call the 800 number that's the response I get and I talk to my former bank *** Bank they say that there is no ability to get the former routing and account number and I have not banked with them for more than 2 years again as I've said so I am rejecting the response because of that.

Regards,

****** ******

Business Response
Date: 01/10/2025
To Whom It May Concern,
We appreciate the opportunity to further address *** ******* concerns regarding his previous response. After consulting with our Operations team, we have confirmed that the current process for updating bank account information is dictated by system limitations, and unfortunately, no alternative method is available at this time.
We sincerely apologize for any confusion or inconvenience this situation may have caused. At Check 'n Go, our goal is to ensure a positive customer experience, and we regret that this outcome did not meet *** ******’ expectations.

Please know that this policy is designed with our customers' security in mind. By requiring this process, we aim to safeguard accounts against unauthorized changes and ensure the protection of sensitive information. While we understand the inconvenience this may present, we remain committed to assisting within the parameters of our company policy.
If *** ****** has any further questions or concerns, we encourage him to reach out to our Customer Advocacy team directly at ###-###-####. We are committed to providing support and working toward a satisfactory resolution as efficiently as possible.
Thank you for your understanding.
Sincerely,
-Customer Advocacy

Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:12/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I applied for a loan with Check and go for the amount of 1400.00. I wanted to request a pay off amount of pay part of the balance to reduce my loan. I am not able to get online to see my pay off amount because they have disabled the payment buttons . When I called the phone number ************ the line is placed on hold over over 2 hours to get someone one on line in the payment department. When I called today on 12/16/2024 the agent who answered this phone number refused to provide the pay off amount and inflated the price to about 7000.00 I have never received a schedule and the person could not slowly explain what the payment is. I called again another number ************ and someone picked up who spoke very fast from another continent saying she is not on Check and go online so she transferred my call. When I got through after waiting for 25 minutes someone picked up and gave another set of payments and refused to give me a pay of nor explain why they are not able to move my due date. They also refused to tell me why I am not able to log online and see my payments on their app called pocket 360 and then i I asked for a supervisor who had the same attitude and gave me a pay off of 1615.91 when I asked him to repeat the payment again the refused to read it back and said its in the payment schedule but I never received the payment schedule they just funded my loan without a payment schedule. I would like an email for the schedule so I can track the loan and pay them off as soon as possible because they intent to gouge and delay communication to frustrate pay offs. So they can take more from the customer./ borrower
Business Response
Date: 12/31/2024
To Whom It May Concern:

We would like to thank Ms. ******* for contacting us regarding her online installment loan, and her inability to view specific account information within the P360 tool. We sincerely apologize that the tool did not Ms. *******’s expectations. We understand how important it is to have clear and accessible loan information, and we appreciate the opportunity to address her concerns.

For specific questions about her loan, such as the current balance, payoff amount, or payment allocation, we would encourage Ms. ******* to contact us directly at 800-561-2274 during business hours. While we understand this may not always align with her schedule, speaking with our representatives ensures that Ms. *******’s questions are answered properly. Although hold times may vary, a recent increase in call volume could potentially cause Ms. ******* to be on hold for a longer duration than she may have expected. We are committed to assisting all customers with their needs and will continue to work diligently to answer calls in the order they are received.

We value Ms. *******’s feedback regarding the P360 tool and our Customer Service Hotline, and we recognize the importance of improving accessibility to loan information. We would like to reiterate that Ms. *******’s concerns will be shared with the appropriate teams as we continue to evaluate and enhance our tools to better meet the needs of our customers. We would like to thank her again for bringing her concerns to our attention and encourage her to contact us directly if she has any further questions or needs any additional assistance.

Sincerely,

Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box *****
*********** **** **********
Business Response
Date: 01/03/2025
To Whom It May Concern:
We'd like to advise Ms. ******* that her payment schedule may be found within her loan agreement, under page 10, within the section titled “ Federal Truth In Lending and Promissory Note”. We can confirm that the loan balance, as of 1/3/2025 is $1,706.42; however, please note the loan does accrue interest daily, so the balance will increase over time if the customer fails to make her scheduled payments. If Ms. ******* has any other questions, she may contact us directly by visiting www.checkngo.com/contact or by calling Customer Support at 1.800.561.2274.

For her convenience, we have sent her a copy of the loan agreement via email.

Sincerely,
-Customer Advocacy

Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box *****
*********** **** **********
Customer Answer
Date: 01/06/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have received a copy of the schedule from them

Regards,

****** *******
Initial Complaint
Date:12/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get a call every couple of months stating that I owe check n go money. I have paid them off years ago- and still receive phone calls claiming I’m going to court now because of this. I’ve looked into it and there is no court case filed. But every couple of months I have to resubmitted my documents proving I paid. I have called and spoken to multiple reps and they are saying I don’t owe anything. Explain why I keep getting calls properly close this out.
Business Response
Date: 12/12/2024
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding her previous loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ****** **** ******** on 10/24/2016 with a balance of $534.74. For any questions or concerns, please contact the Third-Party agency directly at ###-###-####. We would have no additional information as we are not the current owner and have not contacted *** ******** since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/16/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

United debt holding and the phone number you provided is incorrect. They are permanently closed- has been for at least a year or so. I would like my file closed and showed that I do not owe this debt anymore. Because I don’t as I provided I have paid this. Your records show I still have a balance which makes other companies try and scam me. Update the system

Regards,

******** ********

Business Response
Date: 01/03/2025
To Whom It May Concern,
Thank you for the opportunity to address *** ********** concerns regarding her account with Check ‘n Go.
Our records indicate that *** ******** received a loan from Check ‘n Go on June 16, 2020, which subsequently defaulted and was written off with a balance of $534.74. The loan was sold to ****** **** ******** on October 24, 2016. At that point, Check ‘n Go ceased all collection activity, and responsibility for the debt was transferred to ****** **** ********.
We understand *** ********** concern regarding the accuracy of her account information and her communication that ****** **** ******** is no longer in business. While we cannot verify the operational status of ****** **** ******** or their successor agencies, we must clarify that Check ‘n Go no longer holds ownership of the debt and has no control over the actions of subsequent purchasers.
Regarding *** ********** claim that the debt has been paid, she provided documentation from ******** ******** *** ********** as evidence of payment. This indicates that ****** **** ******** sold the debt to another agency, who collected the payment. As such, we recommend that *** ********:
1.Retain and share the documentation from ******** ******** *** ********** with any parties attempting to collect on this debt.
2.Request that any agency contacting her validate their claim to the debt to ensure its legitimacy.
*** ******** has requested that her account with Check ‘n Go be updated to reflect that the debt is paid. While we sympathize with her frustration, we must clarify that Check ‘n Go cannot update or adjust accounts that have been sold to a third party. The balance reflected in our records is historical and accurate as of the date the account was sold in October 2016.
We recognize that being contacted by third-party agencies can be frustrating and potentially concerning. To safeguard against potential scams, we encourage *** ******** to request written validation of the debt from any company contacting her and confirm their legitimacy before engaging further.
If *** ******** has additional questions or needs assistance with this matter, she may contact us directly by visiting www.checkngo.com/contact. We remain committed to supporting her as she works to resolve this issue.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check ‘n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 01/07/2025
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I have provided this time and time again. They are saying it is from your system because it is not closed properly. I have tried to contact multiple times. And I was told I would get an email- I did not. I was told I would get called. I did not. It’s the constant back and forth. I’m tired of companies contacting me to pay something I’ve paid off. This is due to your company selling my debt. So your company should be each out and get this closed properly as I’ve provided you the documentation. Your suggestion after selling my debt is to handle it myself instead of closing this out properly. Every. Single. Debt. Agency. That had called me has said it’s on YOUR end. When I call your customer service it still shows I have an open file. Nobody is on the same page. It’s frustrating. Why did I pay if this is going to continue for HOW MANY YEARS. you are not solving anything for me by telling me I should ask for this or that or do this.
Im tired of receiving phone calls over a debt that has been paid. You’ve gotten your money back but I have yet to have my peace back. It puts me in a panic when this happens. Maybe I should talk to an attorney about emotional distress that this company is causing me for multiple years.

Regards,

******** ********

Business Response
Date: 01/07/2025
To Whom It May Concern:
We want to thank *** ******** ******** for contacting Check 'n Go regarding her sold account. We completed an investigation into the matter and advise this is a duplicative complaint that was previously answered on 1/03/2025. No additional facts or circumstances have been provided that would require a different answer.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Initial Complaint
Date:11/25/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
A LOAN WAS GIVEN OUT TO SOMEONE WITH MY SS# IN 2018. I JUST FOUND OUT ABOUT THIS IN NOVEMBER OF 2024 WHEN CONTACTED BY A COLLECTION AGENCY AND NOTICED ON MY CREDIT REPORT. MEANWHILE DURING THE PAST SIX YEARS I WAS NEVER CONTACTED BY CHECK N GO IN AN ATTEMPT TO COLLECT THIS DEBT. I HAVE NEVER BEEN LATE ON A SINGLE PAYMENT IN MY LIFE. I HAVE CONTACTED CHECK N GO IN ATTEMPT TO RECEIVE INFORMATION ON HOW THIS HAPPENED. WHY WAS A LOAN GIVEN OUT WITHOUT PROPER IDENIFICATION? I JUST WANT IT OFF MY CREDIT REPORT.
Business Response
Date: 12/02/2024
To Whom It May Concern:
We want to thank *** **** ***** for contacting Check 'n Go regarding ID Theft. The Company has investigated this complaint and offers the following explanation: we have completed a preliminary investigation and advise that the matter has been referred to our Fraud team for further review. If the Fraud team determines that there was potential ID theft, a case will be opened, and the fraud analyst assigned to the case will reach out to *** ***** to discuss the details of the investigation. If the case is confirmed to be fraud, Check 'n Go will work with *** ***** to remove any information from his credit file associated with the matter.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Customer Answer
Date: 12/04/2024
Better Business Bureau:

I dont know what was done but i was contacted by check n go and was told that an account could not be found with my information. I know the debt collector told me that the account was pulled from them by the lender. Also reached out to experian and filed complaint and collection amount was removed from my credit report. That is all i wanted but still very confused how this even happened. Would still like check n go to reach out to me by phone and try to explain.
Initial Complaint
Date:11/06/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Around I would say June or July the payday loan company Check n Go abruptly closed with no notification to its customers. I contact them for several months with no return calls. Finally when I did contact and associate at the ********** St location they said they no longer were involved. I don't know how many were affected. Later I keep receiving this callee who at first would not identify themselves. At the last straw I called the number back it was a company of ********** **********. They were rude and abrupt. I hung up. I called back got a you lady D*****. We talked for a while and she begin to tell me about the debt which started out just being a loan for$575.00. She keep saying interest for the time, and I said how is that when there was a flat loan of 575.00 and the company close on their own with know warning. I have paid in over$547.60 since January 2024 started in January. Also in September some hacked my bank account with a ******* Bank and it had to be placed on hold cause all of my Social Security money's and retirement from the Stat of ****** was being affected. Strutted Settlement was drawing 68.45 each month. I am willing to pay the remainder of the 575.00 but I can't afford any more. Besides that they never sent me paperwork when I agreed to allow them in my account. I can trust people anymore. Please advise what to do. I am not going to pay an astronomically amount for a 500.00 payday loan. Thank you in advance for your help.
Business Response
Date: 11/12/2024
To Whom It May Concern:
We want to thank Ms. ****** ********* for contacting Check 'n Go regarding her previous loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise when closing any of our locations we do the utmost to notify the customers of the decision. An email was sent to all customers explaining the closure of the store and detailing next steps. Store associates should have also explained when Ms. ********* took her last loan.
Our records indicate that the loan defaulted and was sold to ********** ********** ************ on 04/05/2023 with a balance of $575. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. ********* since the date of sale. If Ms. ********* has made payments with ********** ********** we would have no record of that since we no longer own the debt.
Sincerely,
Customer Advocacy Team
Corporate Offices of SmartPay
P.O. Box *****
*********** **** **********
Customer Answer
Date: 11/13/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

I never recieve an email from Check n Go. I contacted them at a ******** branch and they said they didn't know anything about ****** closures of their store. Next thing I knew ********** ********** was wanting an astronomical amount for a 575.00 loan. I totalled what I have paid so far sine January of 547.00 and I can't afford much more. I have since taken on a health problem with my eyes which with appointments and medication is draining me.

Regards,

****** *********

Business Response
Date: 11/14/2024
To Whom It May Concern:
We want to thank Ms. ****** ********* for contacting Check 'n Go regarding her account. As previously stated, we no longer own the debt so we cannot speak about payment options with Ms. *********. She would need to contact ******** ********** directly about any matters.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********
Initial Complaint
Date:11/04/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I currently owe three payments on my loan. I want to pay off my loan early to decrease the amount of interest I would owe, to save me money. In there agreement there is no penalty to pay off the loan early. However, they are using tactics, like not answering their phone so you cannot get the actual payoff amount. Additionally, when you go to log into your account you are only able to make a payment early, there no place to ask for a payoff amount or to pay more than the current payment. Also, there is a button for you to refinance, but no button to payoff the loan. I start calling at around 1:00pm trying to get the payoff amount. It is currently 4:23pm CST time and 24 minutes in and I am still not able to get anyone on their customer service line to get the amount to pay off this loan. This is deceptive marketing of being able to pay off loan early.
Business Response
Date: 11/18/2024
To Whom It May Concern:
We want to thank Ms. ***** **** for contacting Check 'n Go regarding her account. We completed an investigation into the matter and advise we want to first sincerely apologize that Ms. ****'s recent experience with Check ‘n Go didn’t meet her expectations. Ms. ****'s comments have been provided to our Management Team and the concern is being reviewed. We can assure Ms. **** that her concern is being taken very seriously and will be addressed appropriately. A review of the account found Ms. **** was able to speak with Customer Support and the loan is now closed as Paid In Full.

Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********
Customer Answer
Date: 11/26/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.

(I still had to pay more interest on the loan due to their business practices of not allowing me to pay off the loan online versus allowing me to refinance the loan. Additionally their phone system is inadequate to take the number of calls to pay off the loan or talk to anyone in customer service. I do not believe this is an oversight but indeed a business practice in an attempt to get as much interest from the client as possible. Had my phone call been replied to same day or been able to pay online, I would have paid a lot less interest.
TYPE YOUR REASONS HERE)

Regards,

***** ****
Initial Complaint
Date:10/30/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I took a loan from check n go and now they are trying to pursue legal action. I am a single mom with zero help and I just lost my job. I don't own a home or a car and am unable to resolve this issue and they are threatening legal action on me. I contacted the 3rd party that called me about it and they weren't any help. Also, I have not gotten notifications of the legal action
Business Response
Date: 11/12/2024
To Whom It May Concern:
We want to thank Ms. *** *** for contacting Check 'n Go regarding pervious loan. We understand that there is some confusion with the terms and conditions of her loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to ******** **** ********* *** on 04/01/2024 with a balance of $1239.83. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Ms. *** since the date of sale. We do not conduct business in that manner.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** *****-****
Initial Complaint
Date:10/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company keeps having collections companies call and harass me over a debt I don’t owe. I have asked several times for them not to contact me but the harassment continues
Business Response
Date: 11/03/2024
To Whom It May Concern:
We want to thank Mr. ********* ****** for contacting Check 'n Go regarding his previous loan. We understand that there is some confusion with the terms and conditions of his loan. We completed an investigation into the matter and advise our records indicate that the loan defaulted and was sold to United Debt Holdings on 09/25/2012 with a balance of $311.61. For any questions or concerns, please contact the Third-Party agency directly at ************. We would have no additional information as we are not the current owner and have not contacted Mr. ****** since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check 'n Go
P.O. Box *****
*********** **** **********

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