Business Profile
Check Cashing Services
Check N GoThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Check Cashing Services.
Complaints
This profile includes complaints for Check N Go's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 197 total complaints in the last 3 years.
- 30 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/19/2023
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Will u please ask check n go stop sending letters to my address this is the second letter in the same week if they keep it up I'm gonna contact the attorney general check n go don't send anything else to my address please stopBusiness Response
Date: 04/20/2023
To Whom It
May Concern:
We want to
thank *** ********** for contacting Check ‘n Go regarding the
marketing materials that he has been receiving. Per his request, we have
removed his information from our marketing list. Please allow 7-10 business
days for the changes to take effect.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:04/18/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contacted by a company today called and asked to speak with me verified my last 2 of my ssn incorrectly. I mentioned the information was incorect and the last 4 of my ssn were not those numbers. The lady immediately said I will let them know the information is incorrect and remove the account. I tried googling and calling several numbers to verify what the call was in regards to. Check’n Go name was associated with this debt collector. I called to get more information was transferred and the agent started to get upset with me because I was asking questions. I was asked to be transferred to a supervisor she stated one was not available. I then asked can I be contacted by one. It is frustrating to have companies reach out and incorrectly verify you. Then hang up and become upset with you for asking questions. No one can provide me with any legitimate information on this.Business Response
Date: 04/20/2023
To Whom It
May Concern:
We want to
thank *** ******* for contacting Check ‘n Go regarding collection calls she has
been receiving from someone claiming to be a representative of Check ‘n Go. We
completed an investigation into the matter and advise that our
records indicate her loan defaulted and was sold to ******* ******* ********** on 1/21/2019 with a balance of 792.94. For any
questions or concerns, we would encourage *** ******* to contact the Third-Party
agency directly at ###-###-####. We would have no additional information as we are not the current
owner of her debt and have not contacted her since the date of sale.
Sincerely,
Customer
Advocacy Team
Corporate Offices of Check' n Go and Allied Cash
Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
******* *******Initial Complaint
Date:04/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A woman named Jay S**** keeps calling and leaving voicemails on my cell. Telling me that I owe a debt to check n go from 2016. She states in the voicemail that if I don’t contact her to resolve the matter that she will suggest to the client to move forward with litigation. But when my wife called her back to let her know we have no idea what debt she is referring too and I would like the the creditors name and address( check n go) so I can contact them she said that she can’t give that information and that I am to only talk to her about it. Even though she said in the voicemail that she would urge the creditor to sue me. Makes zero sense. She also refused to tell me the firm she was working for. She never once stated that the call was being recorded or that she was attempting to collect a debt. She went right to the amount supposedly owed and if we could pay it. I told her that we have no knowledge of this debt and she preceded to tell me that I listed my daughter and my wife to be contacted on this debt which is something that people don’t do or is even asked by creditors. Not to mention my daughter would have been a minor then. I asked for this Jay S**** to cease and desist contact with me and my wife but she said she could call as many times as she wanted and is continuing to do so. Even though I’m the state I live the statue of limitations would have been up if this debt were legitimate. I want this person to stop calling me. Please help!Business Response
Date: 04/14/2023
To Whom It May Concern:
We want to thank *** ***** for contacting Check ‘n Go
regarding the collection calls he has been receiving from someone claiming to
be a representative of Check ‘n Go. We completed an investigation into the
matter and can confirm that *** ***** took out a payday loan on 8/26/2015. Our records indicate that the loan defaulted
and was sold to ****** **** ******** on 12/23/2015 with a balance of $614.58.
For any questions or concerns, we would encourage *** ***** to contact the
Third-Party agency directly at ###-###-####. We would have no additional
information as we are not the current owner of his debt and have not contacted him
since the date of sale back in 2015.
Thank you,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Initial Complaint
Date:04/12/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have paid off the loan that I originally had with Check N Go. It was sold to three different collections agencies. I'm now trying to get a deletion request so I can get it removed from my credit report and every company keeps telling me that they cannot do that. I have tried to contact Check N Go directly and have not gotten an answer. I have also filed disputed with the credit agencies.Business Response
Date: 04/12/2023
To Whom It May Concern:
We want to thank *** ***** for contacting Check ‘n Go
regarding her account. We completed an
investigation into the matter and can confirm that her loan with Check ‘n Go
was written off and transferred to our Corporate Collection Department on 3/17/2021.
The loan then defaulted and was sold to ********** **** ********* *** on
4/5/2023 with a balance of $3451.66.
For any questions or concerns, we would encourage ****** to
contact the Third-Party agency directly at ###-###-####. We would have no additional information as we
are not the current owner and have not contacted her since the date of sale.
Although her account is closed in our collection system, her
account will always remain in write-off status. This is a matter of Corporate
policy. She is always welcome to reapply; however, we are unable to guarantee her
approval as the determination is made by underwriting.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** *****Initial Complaint
Date:04/12/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A woman named Jay S**** keeps calling and leaving voicemails on my cell and my husbands cell. Telling us that my husband owes a debt to check n go from 2016. She states in the voicemail that if we don’t contact her to resolve the matter that she will suggest to the client to move forward with litigation. But when I called her back to let her know we have no idea what debt she is referring too and I would like the the creditors name and address( check n go) so I can contact them she said that she can’t give that information and that I am to only talk to her about it. Even though she said in the voicemail that she would urge the creditor to sue me. Makes zero sense. She also refused to tel me the firm she was working for. She never once stated that the call was being recorded or that she was attempting to collect a debt. She went right to the amount supposedly owed and how we’d like to pay it. I told her that we have no knowledge of this debt and she preceded to tell me that my husband listed out daughter and myself to be contacted on this debt which is something that people don’t do or is even asked by creditors. Not to mention my daughter would have been a minor then. I asked for this Jay S**** to cease and desist contact with me and my husband but she said she could call as many times as she wanted and is continuing to do so. Even though I’m the state I live the statue of limitations would have been up if this debt were legitimate. I want this person to stop calling me. Please help!Business Response
Date: 04/12/2023
To Whom It May Concern:
We want to thank **** ***** for contacting Check ‘n Go
regarding the collection calls she has been receiving from someone claiming to
be a representative of Check ‘n Go. We completed an investigation into the
matter and can confirm that there are currently no open loans in her name. Due to consumer privacy laws, we are unable
to share account information/details with anyone other than the account holder,
including any account information that may exist in her husband’s name. if her husband would like to submit a separate request, we would be more than happy to perform a separate investigation & provide any details that might be available.
We want to thank her for sharing this information and we
will certainly forward it over to our Fraud Department.
Thank you,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** *****Initial Complaint
Date:04/12/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They took out an unauthorized $301.02 when i asked them to call me to pay through checking accounton friday, so it wouldnt hit until monday but they took it out anyways.Business Response
Date: 04/14/2023
To Whom It May Concern:
We
sincerely apologize that *** ************** recent customer service experience
with Check ‘n Go didn’t meet his expectations.
His comments have been provided to our Retail Management Team and his concern
is being reviewed. We can assure him that his concern is being taken very
seriously and will be addressed appropriately. Regarding his claim that
funds were withdrawn without his consent, *** ************ consented to
electronic funds transfer when he signed his loan contract. This consent
allows Check 'n Go to withdraw funds from the account he provided when signing his
loan contract. If he has any additional questions or concerns he is
welcome to contact Customer Support at ###-###-#### and one
of our agents will be happy to assist him.
Thank you.
Customer
Advocacy Department, Check ‘n Go.Customer Answer
Date: 04/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
****** ************Initial Complaint
Date:04/11/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Phone number ###-###-#### called multiple times this morning about a supposed time sensitive matter. I finally took the call to see what it was about. Supposedly a bounced check from 2017 from Check and Go. I told the guy I haven’t written a check since 2008 not to mention I’ve never written a check to Check and Go for $900! I told him I would take it up with my bank and do not call me anymore because clearly they are a scam. I am concerned because he knew the last four digits of my social so now I’m worried they are trying to steal my identityBusiness Response
Date: 04/12/2023
To Whom It May Concern:
We want to thank *** ******* for contacting Check ‘n Go
regarding the collection calls she has been receiving from someone claiming to
be a representative of Check ‘n Go. We can confirm that there are no accounts
matching her information in our system, and that there are currently no open
loans in her name.
We want to thank her for sharing this information and we
will certainly forward it over to our Fraud Department.
Thank you,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *******Initial Complaint
Date:04/04/2023
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been trying to get in contact with my store for 3 days that they have been open for business. NO ONE ANSWERS THE PHONE, NO ONE CALLS BACK AFTER REQUESTING A CALL BACK!!!!! I have called every check and go in my state and none of them answer or return calls!!!!! I have called corporate 6 times, every time they say there is nothing they can do except transfer me to the store or request they call me. When they transfer you are on hold for HOURS and no one picks up. When they state they will have someone call you NO ONE REACHES OUT! These are extreamly high interest rate loans and under the contract I have the right to pay the loan off early at any time with no penalty and receive a refund in finance cost. However, they are not letting me pay off the loan because no one ever answers the phone! Even when you log on to their website, they don't show the outstanding ballance, they don't show a record of payments, and they don't let you pay off the loan in full or even make a customized payment amount. They only show you what amount and date they are taking the next payment. This is completely unacceptable, I have done loans like this from multiple other businesses in the area and none of them have treated me this way or gone out of there way to make the process difficult. Customer service is non existent with this company. I have never been so frustrated with what should have been a sub 5 min conversation to make payment. Instead I have waste dcountless hours and been charged 3 days interest and counting on something that should be paid off!!!!!Business Response
Date: 04/04/2023
To Whom It May Concern:
We want to thank *** ****** for contacting Check ‘n Go
regarding his customer service concerns. We sincerely apologize that his recent
experience with Check ‘n Go didn’t meet his expectations. His comments have
been provided to our Retail Management Team and his concern is being
investigated. We are unable to provide detailed information regarding any
disciplinary action taken due to employee privacy issues; however, we can
assure him that his concern is being taken very seriously and will be addressed
appropriately.
We want to thank him for taking the time to share his
concerns, his feedback is greatly appreciated. It’s our goal to make every
customer experience a positive one and his feedback can help us achieve that.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I was able to finally pay off my loan a few hours after I filed this complaint. Instead of proceeding through the automated system as an existing customer, I called and selected new customer. My call was answered the first time doing this. While that is still incredibly frustrating that calling dozens of times as an existing customer I was ignored for days and the first time I call as a new customer I am addressed immediately, my issue is now resolved.
Regards,
***** ******Initial Complaint
Date:03/31/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today March 31, 2023, I received a phone call from a person stating they were a mediation company hired by Check-n-Go. She stated I had a payday loan from Check-N-Go in the amount of $603.83 in July 2017 that I defaulted on in 2019. I did not have a payday loan with Check-n-Go. I asked for written documentation of the original file, to which she said Check-n-Go does not have. I am disabled, in 2017 I was in the process of leaving the state for a month, to have a life saving bone marrow transplant in a world renown hospital. Then moments later, I had a threatening voicemail left on my cellphone stating that an independent courier would be bringing documents to my home or place or work on file. I do not work and it is illegal for these people to try to intimidate someone by saying they’re going to come to your home. Please assist in ensuring that there is no file stating I owe Check-N-Go a non existent payday loan, and that this company does NOT contact me again.Business Response
Date: 04/03/2023
To Whom It May Concern:
We want to thank *** ******** for contacting Check ‘n Go
regarding the collection calls she has been receiving. We completed an
investigation into the matter and can confirm that she took out a payday loan
on 9/15/2016 in the amount of $400.00. Our
records indicate that the loan defaulted and was sold to *** ******* *********** *** on 02/09/2017 with a balance of $503.83.
For any questions or concerns, we advise *** ******** to
contact the Third-Party agency directly at ###-###-####. We would have no
additional information as we are not the current owner and have not contacted her
since the date of sale.
Sincerely,
Customer Advocacy Team
Corporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454Customer Answer
Date: 04/04/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
After reconciling my saved documents, this account was paid on 9/15/2016 and should have never been sold an an unpaid account. Check-n-Go needs to contact the 3rd party that this was sold to and resolve this matter. The paid agreement document is attached.
Regards,
****** ********Initial Complaint
Date:03/29/2023
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
A debt collector has called me twice now saying I owe them money for a company called Check N Go. I have never used this place or even know what it is. I called the 800# for Check N Go and they tell me I do not have an account with them or owe them money.Business Response
Date: 03/30/2023
To Whom It May Concern:
We want to thank *** ********* for contacting Check ‘n Go
regarding calls she has been receiving from someone claiming to be a
representative of Check ‘n Go. We completed an investigation into the matter
and can confirm that there are no accounts matching the information she provided in our system.
We sincerely apologize for any confusion this is
causing. While we cannot fully prevent a third
party form contacting her, we will certainly forward this case over to our
Fraud Department for further review.Sincerely,
Customer Advocacy TeamCorporate Offices of Check' n Go and Allied Cash Advance
P.O. Box 36454
Cincinnati, Ohio 45236-0454
Check N Go is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.