Reviews

This profile includes reviews for Rent 2 Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Rent 2 Own has 46 locations, listed below.

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  Rent 2 Own

  210 S Quarry St Bainbridge, OH 45612-9482

  
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  Rent 2 Own

  743 E State St Ste Q Athens, OH 45701-2157

  
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  Rent 2 Own

  621 N Memorial Dr Lancaster, OH 43130-2561

  
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  Rent 2 Own

  919 Columbus Ave Wshngtn Ct Hs, OH 43160-1649

  
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  Rent 2 Own

  1653 N Bridge St Chillicothe, OH 45601-4106

  

Review Details

• Review fromHope K

  Date: 08/07/2024

  1 star
  I rent from the one in ********** ****. Do not refer anyone if you have an account. They will hold you responsible for someone else's account just because you referred them. They are very rude and will harass you over someone else's account and threaten you. Very bad store.

  Rent 2 Own

  Date: 08/28/2024

  Thank you for taking the time to leave a review. With every new customer we ask for references, that being said it is more than likely you were added at the start to this customer's account since you referred them. If you call the store and speak with the manager (****) he will be more than happy to remove you from the account. **************.

• Review fromKelly K

  Date: 04/19/2024

  5 stars
  Mana is the best in the business she always there to help with a smile on her face she knows her customerservice so always knows what we love an the delivery guys are the best special shout to Austin who brought something to me that I could have picked up if I hadn't had surgery on my foot can't walk or drive so he brought small iyen to me with a smile on his face an even took time out to ask me about my foot an talk to that meant alot to me thank you both Mana an Austin you made my day more than you know

  Rent 2 Own

  Date: 05/07/2024

  Thank you for taking the time to leave this review. We are so happy to hear about how pleased you are with that amazing store!!! I will forward this review to the regional manager over the store so that they can see what a great job that staff is doing. Thank you again and have a great day!!! :)

• Review fromDanni H

  Date: 02/24/2024

  1 star
  Harassment showing up at people house that I do not live in. On Top of that paid a year on time and lost me job was trying to work something out. they raise the praise and told me two different settlement prices. Have not provide an actually card and someone charge the card without my consent . Went to my mother house who I do not live with leaving notices when I did not put my mother down for no reference or anything Even my mother was not happy someone leaving notice on her door that has nothing to do with her. They will never get another dime out of me

  Rent 2 Own

  Date: 05/07/2024

  Thank you for taking the time to leave a review. Please contact our Home Office at 1-800-526-5606 between the hours of 9am-5pm Monday-Friday to speak to the regional manager over your store. Thank you.

• Review fromAmelia B

  Date: 02/02/2024

  1 star
  Rent to own in Lebanon Ohio is awful, the employees are rude and snobby, if I’m a day late on a payment they hound me until they get money. Chrissy the manager is not a nice person, I thought they were supposed to be the nicest folks? Well they aren’t they should be called the meanest folks. I’m currently renting with them but I’m gonna pay everything off and not go back. They have lost a customer that has rented from them for years with no issue until now all of a sudden. Don’t come to the Lebanon Ohio location, you will be highly dissatisfied, and disappointed. It sucks I have to do this but I do not want to rent anything from them after all I’m going through with them. They used to be a wonderful company until Chrissy took over it went downhill from there.

  Rent 2 Own

  Date: 02/15/2024

  Thank you for leaving a review. The manager of the Lebanon store has said that she was aware of the payment issues, and that after you spoke to your account manager, she was under the impression that a conclusion was reached. She was unaware of any other issues. If you would like to contact the regional manager over the store, you can contact them at our home office at ###-###-####. Thank you!!!

• Review fromGuy D

  Date: 10/19/2023

  1 star
  Didn’t want to refund. Scam . Offered partial refund and gift card

  Rent 2 Own

  Date: 11/09/2023

  Thank you for taking the time to review us. At this time we do not service your zip code of 94108.  We locally service Ohio, Kentucky, and parts of West Virginia.  We do not ship, we only service our customers locally through our store fronts.  If you have placed any money down on any of our product online, please call our Home Office at 1-800-526-5606 to speak with us about your refund.  Thank you!!!  

• Review fromWould give negative stars

  Date: 09/25/2023

  1 star
  1. I never received a copy or pdf of my agreement. Nor did I receive any communication through email, writing etc. (only calls and texts) about payments. Nothing with notification of payment due or late.
  2. I asked to enroll in auto-pay, was told that happened. Which in the end result, did not happen and I missed payments because of that. Ultimately fell behind and had to return merchandise.
  3. Employee, when attempting to reclaim merchandise, messaged me on my private social media account from their personal account. Which no where on their page says anything about Rent 2 Own. She also called from her cell phone, and private repeatedly while I was at work, with clients. She was asked to call after 530/6pm and continuously called during work hours only.
  4. Employee was extremely rude when speaking and rarely identified herself as Rent 2 Own. Nor did she do so on social media.
  There are federal laws about #1, #3, & #4 I'm relatively sure.

  Rent 2 Own

  Date: 11/09/2023

  Thank you for reviewing us.  Please contact our Home Office at 1-800-526-5606 and ask to speak to the regional manager over your current store.  Thank you!!!! 

• Review fromSonya M

  Date: 09/21/2023

  1 star
  Two weeks ago, my husband went into ******, to get a Backbone. I was late on payments in the past and understand they chose not to let us. But the experience that ****** gave was disrespectful. She told my husband she had experience with me at Milford Rent 2 Own and a place in ****** Rent-A-Center. I had never met that woman in my life, and in fact, I called Milford and ****** and verified I never had an account my whole life at those locations. My husband messaged the Manager **** on Facebook0, where they came to us for payments before and he completely ignored my husband. We also did ruin furniture in the past because our landlord would not get rid of the bed bugs in all of the apartment complexes we lived in, and we had an agreement we would pay the couch off but Jess never reached back out to us plus we could rent again when we moved!! Guess what we did move!!! And now they blacklisted us and treat us this way. I will never recommend them to anyone else again. They are lies and try to make people look bad when I have never met them before.

  Rent 2 Own

  Date: 11/09/2023

  Thank you for taking the time to review us.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak to the regional over that store to let them know about your experience.  Thank you!!!  

• Review fromBrytony N

  Date: 09/19/2023

  1 star
  I missed a payment and told them I would make the payment after my great aunt’s funeral, and they told me they could come to the funeral home and pick the payment up. I told them they could come pick the furniture up and they never did. Rent 2 own also is reaching out to people that are not my references discussing how much I owe. I got a letter in the mail from collections stating it got sent to collections. They left me alone for about a month and recently started back calling people and now trying to charge my card.

  Rent 2 Own

  Date: 11/09/2023

  Thank you for taking the time to review us.  If you would like, you can contact our Home Office at 1-800-526-5606 and ask to speak with the regional manager over your store.  Thank you!!!  

• Review fromMary R B

  Date: 08/11/2023

  5 stars
  Love rent to own. I got a really good deal on my computer. I highly recommend them for anything you have need of.
  **** 

  Rent 2 Own

  Date: 11/09/2023

  Thank you so much to the wonderful review :) We are very happy to have had chance to help you get that great deal :) We look forward to helping you in the future with another one of our great deals!!! :) 

• Review fromPaul P

  Date: 08/10/2023

  1 star
  I wouldn’t recommend this company to anyone. They are not straight up front. Took over hour to sign my agreements. I was to get a iPhone 11 and got a iPhone 12 that was all beat up and they want 889.99 plus tax. I was told that their price was cheaper than **** * ******. They are more than *** in the long run. I paid 29.75 to only have my phone 3 days and they said they don’t give money back. I order a IPhone 11 and a Chofa same thing I have from *** they want $201.00 a month and *** only wants $174.00. The district manager never returns your calls. I would think twice before going to this company.

  Rent 2 Own

  Date: 01/06/2025

  Thank you for taking the time to leave a review.  Please contact our *********** at ************** if you have any questions.  Thank you.