Complaints

This profile includes complaints for Rent 2 Own's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Rent 2 Own

  210 S Quarry St Bainbridge, OH 45612-9482

  
• 

  Rent 2 Own

  123 W Main St Logan, OH 43138-1605

  
• 

  Rent 2 Own

  209 Lancaster Pike Circleville, OH 43113-1506

  
• 

  Rent 2 Own

  3375 Maple Ave Zanesville, OH 43701-1338

  
• 

  Rent 2 Own

  353 Douglas Ave Chillicothe, OH 45601-3663

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/26/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I owe money to the furniture company. The last few weeks Ive been out of town doing training for a new job. I have been harassed and so has my fianc. The lady from rent 2 own in ********* named ***** has been stalking us. She went as far sending us friend requests on ******** and trash talking me through text messages.

  Business Response

  Date: 09/02/2025

  This is in response to Complaint #********.  Thank you for taking the time to leave a complaint.  The collection manager over the store has stated that she has spoken to and an agreement has been reached. If you have any further questions or concerns, please contact the regional manager over the store, ********, at our *********** at **************, Monday-Friday, 9am-5pm. Thank you!!! 

• Initial Complaint

  Date:07/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company keeps trying to charge my card and I have never used there business. I have called multiple times and the keep assuring me it won’t happen and it continues to.

  Business Response

  Date: 07/15/2025

  This is in response to complaint #********.  Thank you for taking the time to leave a complaint.  Here is what the manager over the store has replied:
  
  Thank you, Mr. **********, for reaching out to us to let us know that your card had been attempted to run on **** *********** account. I went in and removed the card from the account. There is no information with your credit card numbers left in our system. If you have any further questions, you can reach out to myself or the Collection's Manager here at the store. ###-###-####

   

• Initial Complaint

  Date:07/02/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a coupon online for any new rental agreement. The coupon offered one free month now and one free month later. I sent an IM to salesperson, ***** ****** at the Chillicothe location. He messaged back saying he was able to give me the time on the back which would lower the amount of the payments. He said he could not give me teh "one free month now" portion of the coupon. He said he would prefer to give me 4 free months at the end rather than one now and one later per the terms of the coupon.  

  Business Response

  Date: 07/07/2025

  This is in response to Complaint #********.  Thank you for taking the time to leave a complaint.  Here is the response from the store manager:
  
  This is the corporate promotion for June 2025.  The "now" portion of the promotion is to remove 1 month from the term of his rental agreement at the point of sale. The customer also receives his coupon to be used after November 1st of 2025.  His account and rental agreement are setup correctly per the terms of the promotion.  4 weeks off the term of his agreement of 104 weeks reduced to 100 weeks and was provided with his coupon for the free month to be applied when he returns the coupon to the store after November. 
  The merchandise was also activated and delivered on June 19th for no money down with a scheduled 1st payment due date of 6/28/25. If the customer is not able to fulfill the payment obligation, we need to schedule the pickup and return of our merchandise or make arrangements for timely payments by contacting the store manager today. 
  
  If you have further questions, you can contact the store directly at ###-###-#### or you can contact our Home Office at ###-###-####.  Thank you.  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Bait & Switch. Agreed to accept payment at end of month and was supposed to get no payments till August. I revoked consent to
  contact after they changed the terms in the contract versus what we discussed but yet they still call text and even came to my
  house and refused to leave so I called the law and the law made them leave. They also say I violated by removing the item from
  my property but the admit to knowing that I was buying the laptop for a friend.

  Business Response

  Date: 07/08/2025

  This is in response to complaint #********.  Thank you for taking the time to leave a complaint.  Please reach out to the regional manager over the store, Dustin.  You can reach him at ###-###-#### Monday-Friday 9am-5pm.  Thank you!!! 

• Initial Complaint

  Date:07/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  On November 9th 2024 I purchased four tires from Rent 2 Own (R2O) via phone for 6 months same as cash purchase. During the 6 months I paid every payment and have proof of such. I have never signed a contract as everything was done over the phone. However I was given two purchase prices via text in the beginning, one price of $1489.00 then in another text given a price of $1789.00 mine is $150 credit. It was explained to me that the difference in price was for taxes. I didn't question this. I have since discovered that taxes should have only been $119. During the 6 months I paid a total of $1,804.16 now that we are entering into month seven and eight they're saving that I still owe monthly payments? I have proof of every payment I've made and I have proof of the two different purchase prices I was given and I have proof that I have actually overpaid. When I spoke to the manager ***** last week he said I still owed $190 because part of my payments that I made were for taxes and "club fees???" Which I had never heard about? Keep in mind I had never signed a contract, nor stepped foot into The R2O building to sign a contract. Everything was done via phone. However I knew that I owed 6 months of payments and I knew I had been given two different amounts as purchase price, and I knew that I had paid well over both amounts. When ***** told me that part of my payments went to taxes and club fees I was a little confused because as I said before and I have proof of, my purchase price was increased by $300 to cover said taxes. However that was an overcharge in itself. Like I said I have bank statements proving every payment I've made, and I have screenshots of text messages where I was quoted the two different prices, and when you do the math nothing adds up correctly and All I know is I've made my 6 monthly payments and the amounts paid exceed the higher amount given for purchase price. However R2O has become predatory in their collection tactics and refuse to give me credit for all of my payments. These club fees that they're referring to, are alien to me as I've never seen a contract and don't know how they're calculated? Now even though I never saw a contract nor sign a contract, I am well aware that the money was owed, and I paid that money in excess. I believe there lending tactics are predatory and as a consumer I would like this looked into because how many other people have dealt with the same tactics as I've been given by R2O? Not only did they overcharge for taxes they are not giving me credit for my payments and their adding in fees that seem just made up to me. I moved to Nevada the following month in December and have no use for their supposed club fees. I didn't agree to them. In summary, I have made my 6 monthly payments in excess and have proof of such and feel their collection practices are predatory.

  Customer Answer

  Date: 08/27/2025

  I am rejecting this response because:  I was initially given two different purchase prices for the tires, the first price being $1,489, and a second price of $1,789. I was told the difference was for taxes. However, when I pull the tax tables for Butler county Ohio 2024 the sums don't add up. Tax amount on $1,489 is only $96.79. Im not sure where the extra monies comes from? I was given six months the same as cash, not 4 months as was told to me last month, and not 12 months as they are stating in their reply. It was 6 months same as cash and I made all payments in that 6 months. I have screenshots of the texts showing I was given two different purchase prices, as well as stating it is 6 months same as cash. 

  I have paid a total of $1804.16, well above both quoted purchase prices originally given. I have bank statements proving every payment, all paid in the 6 months same as cash time frame. I have been told by employees of R2Own that they have a signed contract by me, which is not correct as I've never seen a contract. I never signed a contract, and if there is one in their files, it is forged. Now even though I did not sign a contract, I knew that I owed for the tires, and I paid for the tires, well above both originally quoted prices. 

  I do you have all banks made statements showing every payment made during the 6 months same as cash time frame, however I'm only allowed to attach five pages to this response. I will send all other pages when required.

  
  
  
  Regards,
  
  
  
  **** ********

  Business Response

  Date: 09/04/2025

  Thank you for your reply.  Please contact our Corporate Office for further assistance at ###-###-#### Monday-Friday 9am-5pm.  Please ask for the regional manager over the store, ****.  Thank you!!! 

• Initial Complaint

  Date:06/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company charged my bank account without my permission. Which is illegal

  Business Response

  Date: 07/01/2025

  This is in response to Complaint #********.  Thank you for taking the time to leave a complaint.  Please contact our *********** for further assistance in this matter at **************.  They are open Monday-Friday 9am-5pm.  

• Initial Complaint

  Date:06/17/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent 2 own They kept my credit card on file after my husband told them not to save that card and they keep trying to take money out of my account there was two transactions twice yesterday on 06/16/2025 of them trying to take out ****** dollars yesterday I would appreciate if they quit trying to use my card and get rid of my card number they have on file when there not even supposed to be using that card

  Business Response

  Date: 06/24/2025

  This is for complaint #********.  Thank you for taking the time to leave a complaint.  Please contact our *********** for further assistance at **************, Monday-Friday 9am-5pm daily.  Thank you!!! 

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent furniture from Rent to own. The way my bills come every month I am usually a little late on my payment but I always make them. Today 5/16/25 is the second time Rent to Own has made an unauthorized payment on my account. When I called to have it refunded they refused and told me I was set up on auto pay, which I am not. I have never been on autopay. I have attached screenshots from the time I got the furniture to now where they are telling me I need to make a payment so if it was on autopay they wouldn't be texting me for permission to make the payment. The manager ******** fraudulently took money from my bank account and in order to try to cover her end she also fraudulently set me up on autopay to try to justify it. She refused to refund my money and I ended up having to cancel my debit card and dispute the transaction which is an even bigger hardship on me than them potentially overdrafting my account by taking money they were not authorized to take. ******** from rent to own told me she was going to call my bank about the payment and I was standing in my bank at this time. The teller ****** ** ********** ******** **** on ******* ****** ** *********** Ohio said she would be more than willing to speak with her. I find it completely unacceptable that they are committing fraud on people's accounts and continue to get away with it because as I stated before this is the second time this has happened to my account but the first time they did issue the refund.

  Business Response

  Date: 05/19/2025

  This is in response to complaint #23338368.  Thank you for taking the time to leave a complaint, here is what the store manager has to say:
  
  We did receive an AMI text from our customer ******** ****** on 5/16  at 6:29am stating-   "I payment was made to my account and I did not authorize it I canceled the card and disputed the payment because it was not authorized. I want the money returned to the account immediately" -   She also spoke with ******** on the phone on Friday 5/16/25 demanding a refund.  When we received the call and reviewed the account we found the account was active with autopay prior to the transaction, noted for which card the transactions were expected on, and noted for her Thursday pay dates. However, there are not generally autopay transactions due to failed timely payments. We received a second call from ******** stating we could call ****** at the bank but we were unable to communicate with her on this call as she was very emotionally charged and hung up on us. Our intentions were to offer the cash refund had the card been cancelled and the dispute not been finalized through ********** ****.
    The customer stated the payment had been disputed through her bank and the card had been cancelled prior to contacting the store. With the card being cancelled I would not be able to void the transaction for the payment to the card, and with the transaction being disputed through the bank I would not be able to offer a cash refund.  At this time, auto pay has been disabled until further notice.  We are still unaware if the card is actually cancelled and if the dispute through the bank has been processed. We have not had communication with ******** since Friday, 5/16/25 and still encourage her to speak with the store manager to resolve any further issues she may have to resolve them timely. 
  

• Initial Complaint

  Date:05/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So this business has given free rein to an employee to harass me, I’ve had my identity stolen by their employee **. He has gotten access to my nudes, my social medias, emails, everything, has unblocked himself multiple times on Facebook each time sending a more progressively threatening message, Facebook won’t let me block him again for now due to a cool down, flooded my cashapp with threatening messages, I’m being driven insane at this point, they even started to try and threaten my partner and brother. He even logged into my work account.

  Business Response

  Date: 05/14/2025

  This is in response to Complaint #*******.  Thank you for taking the time to leave a complaint, this is what the manager of the store has replied: 
  
  We have been attempting to reach Ms. ***** since the beginning of March regarding her weekly prepaid rental contract, and without success.  Our communications are for a business matter and are not 'harassment' as our property is in her possession. Contacts with references and associates are for message leaving purposes only and kept professional.  We know life throws its curveballs and always do our very best to help our customers through the hurdles everyone occasionally encounters. With clear communication and good effort on both parts we have been able to assist countless individuals get back on track and in good standing, many of them on the path to ownership.  I would be much delighted for Ms. ***** to reach out to me directly to discuss any concerns she may have, reinstate her contracts to good standing, and find a solution to move forward.  I can be reached at ###-###-####.  If Ms. ***** would prefer not to be contacted; she would need to arrange to release our property back to us in a timely manner.  
  
  

  Customer Answer

  Date: 05/14/2025

  if this is professional I’m concerned with how they handle their business. Signing into my work accounts is in fact identity theft had to contact the .gov over it since it is a federal matter. Harassment was in fact spam messaging me, then signing into my socials to unblock themselves so they could message more after both cashapp and facebook deemed it inappropriate to continue messages.  Again I have safety concerns after this harassment to the point that I’m worried that I might be threatened with releasing my nudes. This is completely passed inappropriate and hasn’t been professional in handling this. I have never seen a business be this unprofessional trying to collect a debt. 

   

  
  
  
  Regards,
  
  
  
  Jamie *****

• Initial Complaint

  Date:05/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description:
  Rent to own furniture company processed a payment without any authorization or permission from constituent. When constituent
  requested refund, they said they will be picking everything up and was unprofessional to her.

  Business Response

  Date: 05/06/2025

  This is in response to complaint #********.  Thank you for taking the time to leave a complaint.  This is the store manager's response:
  
  I was on vacation when this happened, however it was brought to the attention of the regional manager over the store.   I have called and texted Ashley, but she has yet to call me back.  I would like to resolve the issue. The customer was on recuring payments but had not gone through the last several payments.  She did state she wanted that card removed on the 4/21 but then wanted a refund on 4/23. Which we told her that we couldn’t do since we removed the card from file. And we have texts stating that she was wanting to return merchandise for Saturday. 

  Please reach out to the store manager, ****, at ###-###-#### or you can also reach the regional manager, Jeff, at ###-###-#### if you have any further questions or concerns.  Thank you.