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Debt Recovery Solutions, LLC
BBB accredited business seal
BBB Accredited BusinessB+Rated by BBB

Complaints

Customer Complaints Summary

  • 369 total complaints in the last 3 years.
  • 105 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Debt Recovery Solutions is pursing a debt which is not mine. They have reported to the credit bureaus and destroyed my credit. I have no business with this company and never have. I have never signed any contract or agreement with them for any service.

    Business Response

    Date: 03/27/2025

    Hello,


    We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *****************, who works directly with our client *********************** ***************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

     

    In the meantime, we will send this proof to our client for review.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 03/28/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I have never had any business or contract, nor have I ever signed anything with either company that was mentioned in the response . Unless an original document is provided which  would be impossible being as there is not one I would like this fraudulent claim and account closed and deleted from the credit bureaus . 

    Thank you 

    *** ******** 
    Sent from my iPhone







     

    Business Response

    Date: 03/28/2025

    Hello,

     

    We are in receipt of this response. After our client's review of your proof, this matter is now closed, and we will process a removal of our tradeline from your credit report within ***** business days.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:03/21/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for the debt with *****************. I do not have knowledge of, or contract with Debt Recovery Solutions, LLC. They did not provide me with the original contract as requested.

    Business Response

    Date: 03/31/2025

    Hello,


    We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with ************, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:03/19/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have requested on multiple occasions for the debt to be verified ( Texas law states that it is to old to be on report) and I have never recieved anything. I have disputed through credit bureaus on multiple occasions and was notified that they company verified the debt without ever providing me verification.

    Business Response

    Date: 03/19/2025

    Hello,

     

    We are in receipt of this recent complaint. After further review, we do see that supporting documentation has yet to be sent to you since your initial request. Therefore, our office will be closing your file down and will send it back to our client, *******************. We will also be requesting that this matter be removed from your credit report.

     

    Thank you,


    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ***** *****



     

  • Initial Complaint

    Date:03/17/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is reporting a medical debt to my credit report which is not allowed. Please remove. All relevant information is included in the attached letter.

    Business Response

    Date: 03/17/2025

    Hello,


    We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with NATIONAL EMERGENCY MEDICAL, who works directly with our client ********************. ******************** hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    Please note, we see that supporting documentation to validate this matter was sent to you in July, 2024.


    Please contact our office at ************ to discuss this account further. Your account number is ********.

    Thank you,

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 03/18/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    The purpose of my complaint, is to write to formally request the removal of specific medical debt information from my credit report, in accordance with the recent rule finalized by the ************************************ (CFPB) on January 7, 2025, which prohibits the inclusion of medical bills on credit reports used by lenders.

    The CFPB's final rule aims to enhance consumer privacy and prevent the use of medical debt information in lending decisions. As such, I request that the above-mentioned medical debt entries be promptly removed from my credit report to reflect compliance with this regulation.

    Please provide written confirmation of the removal of these entries.

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *******
    ******** ** ***



     

    Business Response

    Date: 03/19/2025

    Hello,

     

    We are in receipt of this request. Unfortunately, this is not in the form of a letter, but rather a back-office batch file that gets sent every week to the CBRs.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 03/19/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    This is unacceptable.  A letter drafted to the ************* on your letterhead and sent without delay is not unreasonable.  Otherwise you are not in compliance with Federal Law.  Please send immediately and send me copies to *********************  Continued reporting is a willful violation.

    Thank you,

    ***** *******
    ******** ** ***

     

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ***** *******




     

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why DRS is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ************* Amount Disputed: $1,709

    Business Response

    Date: 03/13/2025

    Hello,

    We are in receipt of this recent complaint. Please provide your DRS reference number so that we can best locate this matter for you. If you do not have this,please provide your full name and the last 4 digits of your SSN.

    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:03/10/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DEBT RECOVERY SOLUTION. I do not have a contract with *************** by ******. They did not provide me with the original contract as I requested.

    Business Response

    Date: 03/11/2025

    Hello,


    We are in receipt of this recent complaint. After further review, you do not have a contract with our office,however, you did have a contract with *************** BY ******, who works directly with our client *******************. ************************;hired our agency to work this account on their behalf, therefore, our office is handling this outstanding matter in your name.

    We will request supporting documents from our client to be sent to you to validate this matter. Please contact our office at ************ to discuss this account further. Your account number is ********.


    Thank you,

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:03/06/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3rd party debt collection and the furnishing of financial history and activity of a consumer without consumer's consent. Also consumer law violation of privacy

    Business Response

    Date: 03/06/2025

    Hello,

     

    We are in receipt of this complaint. Kindly provide your DRS reference number so we can locate this matter.

     

    If you do not have this, please provide your full name and the last 4 digits of your SSN.

     

    Thank you,


    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:03/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I do not have a contract with Debt Recovery Solutions (DRS). They are unlawfully reporting a fraudulent tradeline on my credit report. *** never provided me an opportunity to dispute the debt prior to them adding the collection to my credit report nor have I received a validation of debt which I have requested via mail. This debt was disputed years ago at another collection agency and subsequently was never added to my credit report. In addition, *** has attempted to re-age this fraudulent account by adding it to my credit report last month, February 2025. DRS has violated 15 USC 1692g, which states in part, only I can validate this debt, to which I do not. I demand DRS cease and desist from all communications, cease and desist from use of my personal information and cease and desist from reporting a negative tradeline to the credit bureaus. I demand this fraudulent account deleted from my credit report immediately.

    Business Response

    Date: 03/03/2025

    Hello,

     

    We are in receipt of this recent complaint. After further review, we see that we received this matter in our office at the end of December, 2024. Once we received this account in our office, we attempted to contact you with an initial notice. Since we did not hear back from you, our office moved forward with the collection process, which is notifying the credit bureaus.

     

    We will request supporting documentation from our client to validate this matter. Once we receive this, we will send to you for your review.

     

    Please contact our office at ************ if you wish to discuss further.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 03/11/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID# ********, and have determined that my complaint has NOT been resolved because:

    I REJECT DEBT RECOVERY SOLUTION (DRS) RESPONSE. *** ADDED A TRADELINE TO MY CREDIT REPORT WITHOUT AFFIRMINGTHE DEBT. I DO NOT HAVE ANY CONTRACT WITH DRS NOR AM I AM AWARE OF THE AFOREMENTIONED DEBT.  I NEVER RECEIVED ANY CORRESPONDENCE ASKING ME TO VALIDATE A DEBT NOR HAVE I RECEIVED ANY CONTRACT THAT I MAY HAVE SIGNED PRIOR TO DRS ADDING THE INACCURATE TRADELINE.  I WILL BE FORCED TO MOVE FORWARD IN SEEKING DAMAGES FROM DRS FOR DAMAGING MY CREDIT AND REPORTING INACCURATE INFORMATION TO MY CREDIT REPORT. I AM REQUESTING DRS TO DELETE THE TRADELINE AND TO CEASE ALL COLLECTION ACTIVITY.   

     

     

     

    In order for the BBB to appropriately process your response, you MUST answer the question above.


    Sincerely,

    ****** ******




     

    Business Response

    Date: 04/28/2025

    Hello,

     

    We are in receipt of this recent response. After further review, it does seem as though we have yet to receive any documentation from our client to validate this matter. With that said, we will close this file and return it back to our client, **********************. We will also be removing our tradeline from your credit report. Please allow ***** business days, if not sooner.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

    Customer Answer

    Date: 04/30/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me and the matter has been resolved.

    Sincerely,

    ****** ******



     

  • Initial Complaint

    Date:02/27/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    im not liable for this debt with Debt Recovery Solutions LLC for $3,143. i do not have a contract with this collection agency trying to collect or reporting and did not provide me with original contract as requested. this is identity theft all police reports were submitted with identity theft affidavit.

    Business Response

    Date: 03/03/2025

    Hello,

     

    We are in receipt of this recent complaint. We were able to locate this matter in our office, account # ********.

     

    We will forward to proof that you have provided us to our client for their review. Once they perform a full review, we will notify you of their findings.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

  • Initial Complaint

    Date:02/26/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom it may concern,This letter is to inform you that I recently received a copy of my credit report that your company publishes and after reviewing it I found a number of items on the report that are inaccurate. The accounts in question are listed below. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. DEBT REC SOL ********** $578 Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please dont respond to my request by saying that these accounts have been verified. Send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness.

    Business Response

    Date: 02/26/2025

    Hello,

     

    We are in receipt of this recent complaint. We were able to locate this matter in our office. Your DRS reference number is ********.

     

    We will reach out to our client to obtain supporting documentation to validate this matter. Once we receive from the client, we will send directly to you to review.

     

    If you wish to discuss further, please contact our office at ************.

     

    Thank you,

     

    Debt Recovery Solutions, LLC

Debt Recovery Solutions, LLC is BBB Accredited.

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